# Frequently asked questions > Short answers to the most common questions about DriveGo: booking, price and deposit, insurance, account, app, agencies, employees and personal data. **URL:** https://docs.drivego.thesuperplatform.com/en/faq **Updated on:** 2026-10-25 Each answer links to the page that covers the topic in detail. ## DriveGo ### What is DriveGo? DriveGo is a car-rental marketplace of verified agencies in Morocco and the United Arab Emirates. Individuals and companies book there, and agencies run their whole business there. It is a FlexiGlob product. See [the documentation home](https://docs.drivego.thesuperplatform.com/en/). ### In which countries and languages does DriveGo work? In Morocco and the United Arab Emirates. The app is available in French, English and Arabic, with a fully right-to-left interface in Arabic. ### Do I need an account to search for a car? No. Without an account, you search, filter, view cars and agencies, and go through the booking up to confirmation. An account is required to confirm. See the [guest guide](https://docs.drivego.thesuperplatform.com/en/guides/guest). ## Booking and paying ### Is the price shown the final price? Yes. The price breakdown shows every line: rental, duration discount, insurance, add-ons, taxes and fees, then the total. The price is frozen when you book; a later change to the agency's prices does not change it. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking). ### How is the duration counted? Per started 24-hour period. A pickup on Monday at 10:00 and a return on Wednesday at 11:00 make 3 days. See [how prices are calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine). ### Is the deposit part of the price? No. The deposit is held at pickup and returned at return. It appears below the total, marked "refundable". See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking). ### Can I pay by card in the app? Not yet. You pay at the agency, which records the payment and the deposit; your invoice is updated in the app. See [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices). ### Why does a car have no price for my duration? The agency has no pricing rule covering that duration. DriveGo never shows a price of zero: the message "The agency has no price for this duration yet. Try another duration." is shown. Change the duration or choose another car. ### Can two people book the same car on the same dates? No. The booking locks the car while the dates are checked: if two requests arrive at the same time, only one succeeds. The other gets "Those dates were just booked. Pick other dates." ### How do I cancel a booking? From the booking details, with **Cancel booking**. The screen shows the refund summary: amount invoiced, amount paid, refundable amount and refundable deposit. See [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation). ## Insurance ### Which insurance is included? Each car has basic insurance included, shown as "Included" in the price breakdown. You can choose one higher option at step 3.5; options do not stack. See [Insurance: policies and fees](https://docs.drivego.thesuperplatform.com/en/reference/insurance). ### What is the difference between the insurance policy and the insurance fees? The policy is what the agency pays its insurer: a cost for the agency. Insurance fees are what the customer pays to be covered on a car. The two are managed separately. See [Insurance: policies and fees](https://docs.drivego.thesuperplatform.com/en/reference/insurance). ## Account and security ### Which account types exist? Individual, company and agency. Agency employees do not create an account: their agency invites them. See [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account). ### Can I sign in with Google? Not yet. Use your email and password, or your phone with a code. ### Why do I receive my code by email and not by SMS? For now, messages planned as SMS are sent by email. The code has 6 digits and expires after 10 minutes. See [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account). ### Does Face ID send my face to DriveGo? No. The check happens on your device; DriveGo only receives confirmation that your device recognised you. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id). ### Can I be both an agency and a customer? Yes, with a single account. Move from one space to the other with **Switch space**. See [the guides](https://docs.drivego.thesuperplatform.com/en/guides). ## The app ### How do I install DriveGo on my phone? From the browser, without an app store: tap **Install** on Android and on a computer, or follow the add-to-home-screen instructions on iPhone. See [Install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa). ### Why do I not receive notifications on iPhone? On iPhone and iPad, notifications only work if DriveGo is installed on the home screen. See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications). ### How many test notifications will I receive? One per device. Reloading, reinstalling or signing in again on the same device does not send another. See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications). ### Do notifications arrive at night? Reminders and digests are held between 22:00 and 07:00. Accidents and pickup problems still go through. See [the notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications). ### Does the app work without signal? Screens already opened stay readable. Employees fill in inspections, damage, accidents and preparation checklists without signal; everything is sent when the network comes back, without duplicates. Financial actions are disabled offline. See [offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline). ## Agencies ### How does my agency appear in search? After it is verified by the DriveGo team. A draft, pending, rejected or suspended agency does not appear. See [Create and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding). ### Can I manage several agencies and sites? Yes. An owner can have several agencies, in several cities and countries, each with its sites: branch, airport counter, pickup point. See [Agencies and sites](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches). ### How is the price of a booking chosen? Through seven priority levels, from the rate specific to a company and a car down to the agency's fallback rate; the first that matches applies. See [how prices are calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine). ### Is the profit shown in finance an accounting result? No. The estimated net profit is revenue minus maintenance, accidents, insurance and damage. It is presented as an estimate. See [agency finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance). ### Does an employee see the agency's invoices? No. An employee only sees their assigned tasks, the related bookings and their agency's fleet in read-only mode. They have no access to invoices, payments, prices or the cost of policies. See [the roles and permissions matrix](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions). ### How does an employee join the agency? The owner or the manager invites them from **Team**; the employee receives an email with a one-time link. See [Team and roles](https://docs.drivego.thesuperplatform.com/en/guides/agency/team). ## Data ### Where is my information kept? Your bookings, invoices, inspections and documents are kept by DriveGo, which checks your rights on every request: you only see what concerns you, and an agency only sees its own customers and bookings. See [roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions). ### Are inspection photos kept? Yes: they are part of the booking file and serve as evidence in case of damage. Their retention period is stated in the privacy policy, on the DriveGo website.