# Create a DriveGo account

> Choose the type of account that fits you: individual, company or agency. Agency employees do not create an account: their agency invites them.

**Who can use this:** Guest, Individual customer, Company admin, Agency owner  
**In the app:** Sign in › Create an account › Account type  
**URL:** https://docs.drivego.thesuperplatform.com/en/getting-started/create-account  
**Updated on:** 2026-10-25

An account lets you book, find your bookings and invoices, or run an agency. The account type you choose when signing up decides your space in the app and what you can do in it.

## The three account types

| Account type | For whom | What you get | Verification |
|---|---|---|---|
| Individual | You rent a car for yourself. | A customer account, ready to book. | None. |
| Company | You rent for your company and its drivers. | A company admin account and a company profile to complete. | The DriveGo team must verify the profile before you can book. |
| Agency | You own a rental agency. | An owner account and an agency to complete. | The agency must be verified before it appears in search. |

> **Agency employees: no sign-up**
>
> An agency employee never creates their own account. The agency owner or manager invites them from **Team**; the employee receives an email with a one-time link to choose a password. See [Team and roles](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

## Steps

1. Tap **Create an account**, on the **Sign in** screen or on the "Sign in to continue" sheet.
2. On the **Account type** screen, choose individual, company or agency.
3. On the **Sign up** screen, fill in the fields described below and confirm.
4. If you are asked for a code, enter the 6 digits on the **Verification code** screen and tap **Verify**.
5. You arrive in your space: the customer home, the company home or the agency dashboard.

*Screenshot: Account type screen: individual, company or agency (screen no. 5).*

**Account type screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Account type choice | Yes | Individual, Company or Agency | Individual | Decides your space and your rights. It cannot be changed later: create another account if needed. |
| Continue button | Yes | One tap | Continue | Opens the **Sign up** screen for the chosen type. |

**After you act:** the **Sign up** screen opens with the fields for the chosen type.

*Screenshot: Sign up screen (screen no. 4).*

**Sign up screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Full name | Yes | First and last name | Youssef El Amrani | The name shown to the agency and on your invoices. |
| **Email address** | Yes | A valid address | youssef@example.com | Used to sign in and to receive your confirmations and codes. |
| **Phone** | Depends on the screen | **Dial code** then **Phone number** | +212 6 12 34 56 78 | The agency calls you on this number on pickup day. It also lets you sign in with a code. |
| **Password** | Yes | At least 8 characters | (your choice) | Protects your account. **Show password** lets you check what you typed. |
| Company name | Yes for a company account | Text | Atlas Logistics SARL | Creates your company profile, to complete afterwards. |
| Agency name | Yes for an agency account | Text | FastRent | Creates your agency, to complete afterwards. |
| Country | Yes for an agency account | Morocco or United Arab Emirates | Morocco | The agency's country. |
| City | Yes for an agency account | A city of the chosen country | Casablanca | The list only shows cities of the chosen country. |
| Create button | Yes | One tap | Create an account | Creates the account. It stays greyed out with the reason "Fill in the fields to continue." while a field is missing. |

**After you save:** your account is created in the app's language. An individual can book straight away. A company or an agency lands on its profile to complete, then to send for verification.

## The verification code

*Screenshot: Verification code screen (screen no. 7).*

**Verification code screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Destination reminder | Display | Text | "We sent a 6-digit code to y…@example.com." | The address or number that received the code, partly hidden. |
| Delivery note | Display | Fixed text | "For now, the code is sent to you by email." | Even if you gave a phone number, the code arrives by email. |
| **6-digit code** | Yes | 6 boxes, one digit each | 482913 | The code you received. It expires after 10 minutes. It is checked automatically when the sixth box is filled. |
| **Verify** | Yes | One tap | Verify | Sends the code. Greyed out until all 6 digits are entered. |
| **Resend code** | No | Available 45 seconds after sending | Resend code | Sends a new code. The old one stops working. |
| **Change number** | No | One tap | Change number | Goes back to correct the address or number. |

**After you act:** the message "Signed in." appears and you arrive in your space.

The code never comes with a link. A message asking you to click to "validate a code" does not come from DriveGo.

## Signing in afterwards

*Screenshot: Sign in screen (screen no. 3).*

**Sign in screen (“Welcome back”)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| **Sign in with Face ID / fingerprint** | No | One tap | Sign in with Face ID / fingerprint | Only visible if you turned it on for this device. It starts once by itself. If you cancel, the password form appears. |
| **Email address** or **Phone** choice | Yes | Two options | Email address | Chooses how you sign in. |
| **Email address** | Yes, with email | A valid address | youssef@example.com | Your account address. |
| **Password** | Yes, with email | Text, hidden | (your password) | **Show password** makes it readable. |
| **Forgot password?** | No | Link | Forgot password? | Opens the screen to choose a new one. |
| **Sign in** | Yes | One tap | Sign in | Signs you in with email and password. |
| **Phone** | Yes, with phone | **Dial code** and **Phone number** | +212 6 12 34 56 78 | Your account's number. |
| **Send me a code** | Yes, with phone | One tap | Send me a code | Sends a 6-digit code, by email for now, then opens the **Verification code** screen. |
| **Create an account** | No | Link | Create an account | For people without an account yet. |

**After you act:** you arrive in your usual space, or on the screen you wanted to open before signing in.

Signing in with a Google account is not available yet.

## Forgot password

*Screenshot: Forgot password screen (screen no. 6).*

**Forgot password and New password screens**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Email address or phone | Yes | Your account's address or number | youssef@example.com | Where to send the reset code. |
| Send button | Yes | One tap | Send me a code | Sends a 6-digit code, by email for now. |
| Code | Yes | 6 digits | 482913 | The code you received, valid for 10 minutes. |
| New password | Yes | At least 8 characters | (your choice) | Replaces the old password. |

**After you save:** your new password is active, you are signed in, and your other devices are signed out for safety.

## What happens next

- **Individual**: you can book straight away. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking).
- **Company**: complete the company profile and send it for verification. See [Company profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification).
- **Agency**: complete the agency and send it for verification. Until it is verified, it appears in no search. See [Create your agency and have it verified](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding).
- One person can have several spaces, for example agency and customer, and switches between them with **Switch space**.

## Troubleshooting

| Message shown | What is happening | What to do |
|---|---|---|
| "Wrong code. Check the 6 digits you received." | The code entered does not match. | Enter the code again; use the latest email. |
| "This code has expired. Request a new one." | More than 10 minutes have passed. | Tap **Resend code**. |
| "Too many attempts. Wait a minute." | Attempts are limited to protect your account. | Wait a minute before trying again. |
| "Enter a valid email address." | The address is incomplete or mistyped. | Fix the address, for example name@domain.com. |
| "Request a code from the sign-in screen first." | The code screen was opened without a code request. | Go back to **Sign in** and tap **Send me a code**. |
| You do not receive the email | The message may be in your spam folder. | Check that folder, then request a new code. |

## Related pages

- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)
- [Company profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification)
- [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding)
- [Manage the team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team)