# Guides by role

> A complete guide for each DriveGo role: guest, individual customer, company, agency and field employee, plus the settings shared by everyone.

**URL:** https://docs.drivego.thesuperplatform.com/en/guides  
**Updated on:** 2026-10-25

DriveGo has several roles, grouped into five guides. Each guide describes the screens of your role with their exact labels and the detail of every field, in the order you meet them. The filters at the top of the menu hide guides that do not concern you.

- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest): Without an account, you search for a car by city and dates, as a list or on the map, you browse agencies and cars for sale, and you send a purchase offer.
- [Individual customer guide](https://docs.drivego.thesuperplatform.com/en/guides/customer): What you do in DriveGo as an individual customer: search, book, follow your bookings, find your invoices, cancel, leave a review and manage your profile.
- [Company customer guide](https://docs.drivego.thesuperplatform.com/en/guides/company): Rent for your company: several cars from several agencies in one booking, negotiated rates, drivers and grouped invoices.
- [Agency guide](https://docs.drivego.thesuperplatform.com/en/guides/agency): Run your rental agency in DriveGo: agencies and branches, fleet, availability, prices, bookings, pickups, inspections, damage, accidents, insurance, finance, sales and team.
- [Agency employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee): What an agency employee sees in DriveGo: pickup and return tasks, inspections with photos, damage and accidents, even without a network.

## Which guide to read

| Role | Guide | Where they work |
|---|---|---|
| Guest (no account) | [Guest guide](https://docs.drivego.thesuperplatform.com/en/guides/guest) | App |
| Individual customer | [Customer guide](https://docs.drivego.thesuperplatform.com/en/guides/customer) | App |
| Company admin or member | [Company guide](https://docs.drivego.thesuperplatform.com/en/guides/company) | App |
| Agency owner, manager, finance manager or fleet manager | [Agency guide](https://docs.drivego.thesuperplatform.com/en/guides/agency) | App |
| Agency employee | [Employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee) | App, often without a signal |

The DriveGo team verifies agencies and companies before they can rent out or book, and handles disputes. What each role can see and do is detailed in [roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions).

## Switch space

One person can hold several roles: an agency owner can rent a car from another agency, an employee can be a customer. One account is enough. Open the menu under your photo (on a computer) or the **Switch space** sheet (on a phone) and choose:

| Space | What it contains |
|---|---|
| Customer | Rent a car for yourself |
| Company | Your company's rentals |
| Agency | Run your agency |
| Field | Your field tasks |

Switching space changes the navigation, the screens and the accent colour. The chosen space is remembered for next time.

## Navigation in each space

On a phone, a bar of five tabs at the bottom of the screen; on a wide screen, a bar on the left with the same entries.

| Space | Tabs |
|---|---|
| Guest or individual customer | Home · Search · Bookings · Favourites · Profile |
| Company | Home · Search · Bookings · Invoices · Company |
| Agency (owner or manager) | Dashboard · Fleet · Bookings · Finance · More |
| Agency employee | Tasks · Bookings · Fleet · Camera · Profile |

For a guest, **Bookings** and **Favourites** open the sign-in sheet. Badges show what needs attention: unread notifications, pending inspections, unassigned pickups, overdue invoices. In Arabic, the bar is mirrored, like the rest of the interface.

## Settings shared by everyone

*Screenshot: Settings screen (screen no. 12).*

**Settings screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| **Language** | No | Row that opens the language screen, with the current language | English | Opens **App language**. |
| **Appearance** | No | **System**, **Light** or **Dark** | System | System follows your phone's setting. The choice is kept on this device. |
| **Notifications** | No | **Turn on** or **Turn off on this device** | On for this device | Notifications on this device. See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications). |
| **Security** | No | Row that opens a screen | Security | Face ID or fingerprint sign-in. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id). |
| **Sign out** | No | One tap | Sign out | Ends your session on this device and goes back to the **Sign in** screen. |

**After you act:** each setting applies straight away, with no save button.

*Screenshot: App language screen (screen no. 11).*

**App language screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Language choice | Yes | Français, English, العربية | العربية | The language of the whole app. In Arabic, the interface runs right to left. |

**After you act:** the screen reloads at once in the chosen language, at the same place.

*Screenshot: Help centre screen (screen no. 10).*

**Help centre screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Help topics | No | List of topics | Booking, cancelling, deposit | Answers to common questions, linking to this documentation. |
| Contact support | No | One tap | Contact support | For a question the help does not answer. Give your booking code, for example BK-240520-7821, to save time. |

**After you act:** the chosen topic opens, or the way to contact DriveGo support is shown.