# Inspection review

> Review the pickup and return inspections done by your employees: checklist, photos, mileage, fuel, signatures and new damage, then approve or ask for a correction.

**Who can use this:** Agency owner, Agency manager, Fleet manager  
**In the app:** Bookings › Booking details › Inspection  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review  
**Updated on:** 2026-10-25

Every rental has a **pickup inspection**, done when the car is handed over, and a **return inspection**, done when it comes back. The employee does them in the field, with photos, even without network. The owner, the agency manager and the fleet manager review them here, then approve them or ask for a correction.

## Steps

1. Open the booking, then **View inspection**, or open the inspection from the pickup.
2. Read the mileage, the fuel and the overall score.
3. Go through the checklist group by group; **Minor** and **Major** items stand out by colour and label.
4. Open the photos. Each one shows its slot (front, odometer and so on) and its time.
5. Check both signatures.
6. Tap **Approve** if everything is right. Otherwise tap **Request correction**, write what must be redone and send.

## The pickup inspection

*Screenshot: Pickup inspection review (screen no. 78).*

**Pickup inspection review screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car and booking | Not applicable | Model, plate, booking code, employee | Dacia Logan, BK-240520-7821 | What was inspected, and by whom. |
| Status | Not applicable | Draft, In progress, Completed, Approved, Correction requested | Completed | Where the inspection stands. |
| Mileage | Entered by the employee | Whole number of kilometres | 48,250 | Odometer reading at pickup. |
| Fuel | Entered by the employee | Empty, 1/4, 1/2, 3/4, Full | Full | Level at pickup. |
| Overall condition score | Entered by the employee | From 0 to 100 | 92 | Overall assessment of the car. |
| Exterior | Entered by the employee | For each item: Good, Minor, Major or not applicable, with note and photos | Bumper: Minor | Body panels, paint, lights, windows and mirrors, tyres, wipers, bumpers, badges and trim. |
| Interior | Entered by the employee | Same rating | Cleanliness: Good | Seats and upholstery, dashboard, cleanliness, air conditioning, electronics. |
| Mechanical | Entered by the employee | Same rating | Brakes: Good | Engine warning lights, brakes, fluids. |
| Documents and accessories | Entered by the employee | Same rating | Spare tyre: Good | Registration card, insurance certificate, spare tyre, tools, keys. |
| Photos | Yes, set slots | Front, rear, left side, right side, interior, dashboard, wheels, odometer, fuel gauge, existing damage, new damage | 11 photos | Each photo keeps its slot and time. Videos can be added. |
| Signatures | Yes | Customer and employee signature | Two signatures | Proof the condition was checked together. |
| Notes | No | Free text | Scratch already known | The employee's comment. |
| Approve | Not applicable | Button | Approve | Validates the inspection. |
| Request correction | Not applicable | Button, then a required note | Odometer photo is blurred | Sends the inspection back to the employee. |

**After you act:** approving moves the inspection to **Approved**. A correction request moves it to **Correction requested** and the employee receives your note as a notification.

## The return inspection

*Screenshot: Return inspection review, compared with pickup (screen no. 79).*

**Return inspection review screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Readings and checklist | Entered by the employee | The same sections as at pickup | Mileage 49,010 | The car's condition when it comes back. |
| New damage | Not applicable | List of damage not present at pickup | Dent, right side | Each new damage becomes a **Reported** damage report. |
| Mileage difference | Not applicable | Kilometres driven | 760 km | Difference between pickup and return. |
| Fuel difference | Not applicable | Level difference | 1/2 less | To compare with your rental terms. |
| Approve, Request correction | Not applicable | Buttons | Approve | As for the pickup. |

**After you act:** new damage is then handled in [Damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage): review, repair, charge to the customer or waive.

## Inspection statuses

| Status | Meaning |
|---|---|
| Draft | Being filled in on the employee's phone. |
| In progress | Started, not yet sent. |
| Completed | Sent by the employee. It is enough to complete the pickup. |
| Approved | Reviewed and validated by the agency. |
| Correction requested | Sent back to the employee with your note. |

## What happens next

- **When the employee sends it**, the inspection is attached to the booking, the car's mileage and fuel are updated, and you get the "Inspection to review" notification.
- **On approval**, the inspection moves to **Approved**.
- **On a correction request**, the employee is notified with your note.
- An inspection sent twice, for example after a network drop, is only recorded once.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| The inspection does not appear | The employee saved it offline; it is sent when the network returns. | Ask the employee to open **Sync** and tap **Retry**. |
| A photo is missing | The photo upload is waiting on the employee's phone. | Wait for the sync, or request a correction. |
| **Approve** is missing | Your role does not review inspections (finance manager). | Ask the agency or fleet manager. |
| No comparison on the return | There is no pickup inspection for this booking. | Check the pickup: the comparison needs a pickup inspection. |

## Related pages

- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Manage damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage)
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)