# Agency notifications, settings and profile

> Read the agency's notifications, choose what you receive, set auto-confirmation, invoicing, add-ons and taxes, and manage your profile.

**Who can use this:** Agency owner, Agency manager, Finance manager, Fleet manager  
**In the app:** More › Agency settings  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/settings  
**Updated on:** 2026-10-25

Three screens control your agency space: **Agency notifications** for the alerts you receive, **Agency settings** for the agency's own rules, and **Profile** for your personal account. Agency settings apply to the whole team; notification preferences and the profile concern only you.

## Steps

1. Open **More**, then **Agency notifications**. Tap a notification to open the related screen.
2. In the preferences, turn each category on or off, channel by channel: phone notification, email, in the app.
3. Open **Agency settings** to set auto-confirmation, invoicing, add-ons, tax and currency.
4. Open **Profile** to change your details, your language and Face ID or fingerprint sign-in.
5. To rent a car for yourself, open your avatar menu, choose **Switch space**, then **Customer**.

*Screenshot: Agency notifications, unread first (screen no. 98).*

**Agency notifications**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Notification | Shown | Title, text, time, read or unread | "Accident reported: Dacia Logan 12345-A-6" | One alert. Tap it to open the related screen; it becomes read. |
| Mark all as read | Button | | | Marks every notification as read. |
| Category | No | One row per notification type | Today's pickups | The type of alert being set. |
| Phone notification | No | Switch | On | Alert on the device, even with the app closed. |
| Email | No | Switch | On | A copy by email. |
| In the app | No | Switch | On | Shown in this list. |
| Quiet hours | No | Start and end time | 22:00 to 07:00 | Digests and reminders are held during these hours. |

**After you save:** a changed preference applies from the next notification, on all your devices. Accidents and pickup problems reach you even during quiet hours.

## Agency notifications

| Notification | When |
|---|---|
| New booking | A customer books one of the agency's cars |
| Booking cancelled | A customer or the agency cancels |
| Today's pickups | Every day at 7:00, the list of departures |
| Today's returns | Every day at 7:00, the list of returns |
| Pickup not assigned | 2 h before a pickup that still has no employee |
| Task not accepted | 30 min after assignment, if the employee has not accepted |
| Problem reported on a pickup | As soon as an employee reports a problem |
| Inspection to review | An inspection is waiting for your approval |
| Damage reported | Damage is reported |
| Accident reported | An accident is reported |
| Accident follow-up step due | A step reaches its due date |
| Insurance expiring | 30, 7 and 1 day before a policy ends |
| Maintenance overdue | A service is past its date |
| Invoice unpaid past due date | An invoice is still due after its due date |
| Payment received | A payment is recorded |
| Agency verification result | The DriveGo team verifies or rejects the agency |
| New purchase request | An offer arrives on a sale listing |

*Screenshot: Agency settings: confirmation, invoicing, add-ons and taxes (screen no. 99).*

**Agency settings**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Confirm bookings automatically | No | Switch, on by default | On | On: the booking is confirmed straight away, with its invoice and pickup. Off: it stays Pending, car blocked, until you confirm it. |
| Finalise invoices automatically | No | Switch, on by default | On | On: the rental invoice is final as soon as the booking is confirmed. Off: it stays a draft. |
| Add-ons: type | No | Additional driver, GPS, Child seat, Roadside assistance | GPS | The add-ons your customers can choose. |
| Add-ons: rate | If the add-on is active | Amount | MAD 15.00 | The price of the add-on. |
| Add-ons: calculation | If the add-on is active | Per day, Fixed | Per day | Per day: rate × days. Fixed: once per booking. |
| Add-ons: active | No | Switch | On | A disabled add-on is no longer offered. |
| Tax rate | No | Percentage | 20 | Applied to the rental, insurance and add-ons. The owner alone can change it. |
| Currency | Yes | MAD, AED | MAD | The invoicing currency. The owner alone can change it. |
| Operating status | Yes | Active, Paused, Closed | Active | When Paused or Closed, the agency is no longer offered to customers. |
| Save | Button | | | Saves the settings. |

**After you save:** a change of rate, tax or add-on applies to new quotes. Existing bookings keep their price. If you turn off auto-confirmation, new bookings wait in [Bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings).

*Screenshot: Profile: personal details, language and sign-in devices (screen no. 100).*

**Profile**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Full name | Yes | Text | Youssef El Amrani | The name shown to your team and customers. |
| Phone | No | Number with country code | +212 6 11 22 33 44 | Your contact number. |
| Photo | No | Image | | Your profile picture. |
| Language | Yes | Français, English, العربية | English | The language of the app and of your emails. |
| Biometric sign-in devices | No | List with date added and last used | iPhone, added on 25/10/2026 | The devices where Face ID or fingerprint is on. |
| Turn on for this device | Button | | | Turns on Face ID or fingerprint on this device. Not shown if the device does not allow it. |
| Remove | Button | | | Removes a device, after confirming your identity. |
| Save | Button | | | Saves your details. |

**After you save:** your details are updated everywhere. Biometrics stay on your device: DriveGo never receives your face or your fingerprint.

## Switch space

The same person can own an agency and be a customer. **Switch space** moves between **Customer** (rent a car for yourself), **Agency** (manage your agency) and **Field** if you also have an employee role. The chosen space is kept for the next launch.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| You receive no phone notifications | Notifications are blocked for DriveGo in the browser, or turned off on this device. | Allow them in the browser settings, then turn them back on. On iPhone, first add DriveGo to the home screen. |
| Tax rate or currency is greyed out | Only the owner can change them. | Ask the agency owner. |
| Switch space does not offer Customer | Your account has no customer space. | Contact support. |

## Related pages

- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)