# Bookings, drivers and members

> Follow your company's bookings, add drivers with their licence, and assign a driver to each booking. The admin sees everything, a member sees their own rentals.

**Who can use this:** Company admin, Company member  
**In the app:** Bookings › Booking details › Assign driver  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/company/bookings-drivers  
**Updated on:** 2026-10-25

The **Company bookings** screen lists your company's rentals. **Drivers and members** manages the people who drive or book for the company. **Assign driver** sets who takes the car for a given booking.

## Who sees what

| Role | Visible bookings | Can manage drivers |
|---|---|---|
| Company admin | All company bookings | Yes |
| Company member | Only the bookings where they are the driver | No, they only see their own record |

## Steps: add a driver

1. Open **Company**, then **Drivers and members**.
2. Tap **Add driver**.
3. Fill in the name, email, phone, licence and job title, as described below.
4. Tap **Save**. If the email is new, a company member account is created for that person.

## Steps: assign a driver to a booking

1. Open **Bookings**, then the booking.
2. Tap **Assign driver**.
3. Choose a driver with **Active** status.
4. Tap **Confirm**. The driver's name appears on the booking and the agency sees it.

*Screenshot: Company bookings (screen no. 54).*

**Company bookings**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status filter | No | Pending, Confirmed, Active, Completed, Cancelled | Confirmed | Shows only the bookings in that status. |
| Booking card | Display | Code, car, agency, dates, driver, total, status | BK-240520-7821, Dacia Logan, FastRent | One line per rental. Tap to open the details. |
| Payment status | Display | Unpaid, Partly paid, Paid, Refunded | Unpaid | Where payment of the invoice stands. |

**After you save:** the booking details open. Pull the list down to refresh it.

*Screenshot: Details of a company booking (screen no. 55).*

**Booking details**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Code and status | Display | Booking code and status badge | BK-240520-7821, Confirmed | The reference to give the agency if you have a question. |
| Car and agency | Display | Model, plate, agency | Dacia Logan, FastRent | What you booked and from whom. |
| Dates and places | Display | Pickup and return | 2 Nov 10:00 to 5 Nov 10:00 | When and where the car is handed over and returned. |
| Driver | Display | Name | Karim Bouaid | The person the agency employee hands the car to. |
| Assigned employee | Display | Name | Youssef El Amrani | The agency employee in charge of the handover. |
| Price breakdown | Display | Price lines, total, deposit | Total MAD 1,380 | The price frozen at booking. |
| Invoice | Display | Link | | Opens the booking's invoice. |
| **Assign driver** | Button, admin | | | Opens the assignment screen. |
| **Cancel booking** | Button | Depends on the booking status | | See [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation). |

**After you save:** changes made by the agency (assigned employee, status) appear here when you reopen the screen.

*Screenshot: Drivers and members: licence and status of each driver (screen no. 56).*

**Drivers and members**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Driver name | Yes | First and last name | Karim Bouaid | As shown on the licence. |
| Email | Yes | Email address | k.bouaid@atlas-logistics.ma | Used to create their member account if they have none. |
| Phone | No | Country code and number | +212 661 00 00 00 | So the agency can reach them on handover day. |
| Licence number | No | Text | 12/345678 | Checked by the agency at handover. |
| Licence expiry date | No | Date | 30/06/2028 | An expired licence makes the driver unassignable. |
| Licence file | No | Photo or PDF | licence.pdf | A copy of the licence. |
| Job title | No | Company admin, Booking manager, Driver | Driver | The person's role in the company. Default: Driver. |
| Status | Display or choice | Active, Pending documents, Licence expired, Inactive | Active | Only an Active driver can be assigned. |
| **Remove** | Button | | | Sets the person to Inactive. They are not deleted and their past bookings stay visible. |

**After you save:** the driver appears in the list and can be assigned if Active. When their licence nears expiry, the admin is told.

*Screenshot: Assign a driver to a booking (screen no. 57).*

**Assign driver**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Driver | Yes | A driver with Active status | Mehdi Tahiri | The person who will take the car. |
| **Confirm** | Button | | | Saves the choice. |

**After you save:** the name appears on the booking, the agency employee sees it on the handover task, and the driver sees the booking in their **Bookings**, with pickup and return reminders.

## Driver statuses

| Status | Meaning |
|---|---|
| Active | The driver can be assigned to a booking. |
| Pending documents | A document is missing, such as the licence. |
| Licence expired | The licence expiry date has passed. |
| Inactive | The person was removed from the company. They are no longer offered. |

## What happens next

- The assigned driver receives the pickup and return reminders.
- The admin receives the confirmation of every booking, whoever the driver is.
- Cancellations follow the same rules as for an individual: see [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation).

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| A member does not see a company booking | A member only sees the bookings where they are the driver. | The admin assigns them as driver, or opens the booking themselves. |
| The driver is not offered | They are not Active: pending documents, expired licence or inactive. | Update their licence or status. |
| The assignment is refused | The booking is completed or cancelled. | The driver can no longer change on a closed booking. |
| "Your account cannot perform this action." | Only the admin manages drivers and assignments. | Ask the company admin. |

## Related pages

- [Book several cars at once](https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking)
- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)