# Invoices and payments

> View the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained.

**Who can use this:** Individual customer  
**In the app:** Bookings › Booking details › Invoice  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices  
**Updated on:** 2026-10-25

Every confirmed booking has an invoice issued by the agency. The **Invoice** screen shows it line by line, with the payments received and the balance due, and lets you download it as a PDF.

## Steps

1. Open **Bookings**, then the booking.
2. In the billing block, tap the invoice. The **Invoice** screen opens.
3. Read the lines: rental, insurance, add-ons, any damage charged, then taxes and the total.
4. Check the payment status and the balance due.
5. Tap **Download invoice** to get the PDF, with the DriveGo logo and the agency's details.

*Screenshot: Invoice: lines, taxes, payments and payment status (screen no. 39).*

**The Invoice screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Invoice number | No (display) | Number given by the agency | 2026-00042 | The reference to quote to the agency. |
| Date, Due date | No (display) | Dates | 18 May, due 20 May | Issue date and payment deadline. |
| Agency and customer | No (display) | Names | FastRent, Youssef El Amrani | Who bills and who is billed. |
| Booking | No (display) | Code | `BK-240520-7821` | The rental concerned. |
| Lines | No (display) | Label, quantity, price, amount | Rental 3 days, MAD 78.30 | Rental, insurance, add-ons; damage only if it is charged to you. |
| Taxes | No (display) | Amount | MAD 9.13 | Shown separately. |
| Total | No (display) | Amount and currency | MAD 132.43 | The invoice amount. |
| Payments | No (display) | Date, amount, method | 20 May, MAD 132.43, cash | Each payment recorded by the agency. |
| Balance due | No (display) | Amount | MAD 0.00 | Total minus payments. |
| Payment status | No (display) | Badge | Paid | See the table below. |
| **Download invoice** | No | Button | | Downloads the PDF. Needs a connection. |

**After the action:** the PDF is saved on your device. The amounts shown are the agency's, never recalculated by the app.

## Payment status

| Status | Meaning |
|---|---|
| Unpaid | No payment recorded yet. |
| **Partly paid** | Part of the total is paid; the balance due is shown. |
| Paid | The total is paid. |
| **Refunded** | The booking was cancelled after payment and the amount is given back through a credit note. |
| Overdue | The due date has passed and an amount is still owed. |

> **How to pay**
>
> Online card payment is not available in DriveGo yet. You pay the agency; the agency records the payment and your invoice status updates.

## The deposit

The deposit appears in the price breakdown, under the total, as "Deposit (refundable)". It is not part of the price and not an invoice line: the agency records it separately at pickup and gives it back at return. It is not agency revenue. When it is returned, you get a notification.

## Damage charged

If the return inspection finds new damage, the agency reviews it before any charge. You only see its amount once the agency charges it:

- a line is added to the booking invoice if it is not yet finalised,
- otherwise, a separate damage invoice is issued, linked to the same booking.

The agency may also decide not to charge it; nothing then appears on your invoices.

## What happens next

- When your invoice is ready, you get a notification, an email and a message in **Notifications**.
- Each payment recorded by the agency is confirmed by email and in **Notifications**.
- If you cancel after invoicing, a credit note cancels the invoice: see [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation).

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| No invoice on a booking | The booking is still **Pending**: the invoice is created at confirmation. | Wait for the agency to confirm. |
| The payment made to the agency is missing | The agency has not recorded it yet. | Ask the agency, with your booking code. |
| The PDF does not download | Downloading needs a connection. | Reconnect and try again. |
| "Your account cannot perform this action." | The invoice does not belong to this account. | Sign in with the account that booked. |

## Related pages

- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation)
- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)