# Leave a review

> Rate your rental on four criteria, from 1 to 5, and add a comment. One review per completed booking; it feeds the public rating of the agency and the car.

**Who can use this:** Individual customer, Company member, Company admin  
**In the app:** Bookings › Booking details › Review  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/reviews  
**Updated on:** 2026-10-25

After a completed rental, the **Review** screen lets you rate the agency and the car. Ratings are public: they appear on the car page and on the agency page.

## Steps

1. Wait until the booking is Completed, that is, the employee has received the car back.
2. Open the review request notification, or **Bookings** and then the completed booking.
3. Tap **Leave a review**. The **Review** screen opens.
4. Give a rating from 1 to 5 to each of the four criteria.
5. Add a comment if you wish.
6. Tap **Send review**.

*Screenshot: Review: four criteria rated from 1 to 5 and a comment (screen no. 44).*

**The Review screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | 1 to 5 stars | 5 out of 5 | The condition, cleanliness and working order of the car. |
| Service | Yes | 1 to 5 stars | 4 out of 5 | The agency's welcome and availability. |
| Handover | Yes | 1 to 5 stars | 5 out of 5 | Punctuality, inspection and explanations at pickup and return. |
| Value for money | Yes | 1 to 5 stars | 4 out of 5 | The price paid against the rental received. |
| Comment | No | Free text | Clean car, quick handover | Shown on the agency page with your name. |
| **Send review** | Yes | Button, greyed out while a criterion is missing | | Publishes your review. |

**After you save:** the review is linked to the booking, the car and the agency. The agency's average rating is recalculated every night: it may only change the next day.

## The rules

- **Once per booking.** A review that has been sent cannot be sent again.
- **Only after a completed rental.** A cancelled, active or disputed booking cannot be rated.
- **Only by the booking's customer.** For a company booking, it is the driver or the person who booked.
- **Real reviews only.** DriveGo only shows ratings left by customers who rented. An agency without reviews shows "No reviews yet".

## What happens next

- On the agency page, the latest reviews appear with their author's name, the rating and the comment.
- You get the review request about 24 hours after the car is returned, as a notification and in **Notifications**. You do not have to answer.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| **Leave a review** does not appear | The booking is not completed, or you have already rated it. | Check the status in **My bookings**. |
| The booking has already been rated | A review was sent, perhaps from another device. | Nothing: the existing review is kept. |
| **Send review** stays greyed out | One of the four criteria is not rated. | Rate all four criteria. |
| The agency rating has not changed | Averages are recalculated every night. | Come back the next day. |

## Related pages

- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)