# DriveGo Documentation

> The manual for DriveGo, the car-rental marketplace of verified agencies: guides per role, field by field, and the reference for statuses, prices and insurance.

Source: https://docs.drivego.thesuperplatform.com/en · 60 pages · 2026-10-25

# DriveGo Documentation

> DriveGo brings together verified car-rental agencies in Morocco and the United Arab Emirates. This manual explains every screen, every field and every rule, role by role.

**URL:** https://docs.drivego.thesuperplatform.com/en  
**Updated on:** 2026-10-25

DriveGo is a car-rental app. Individuals and companies rent cars from verified agencies. Agencies run their whole business in it: fleet, prices, bookings, pickups, inspections, damage, accidents, insurance, finance and car sales. DriveGo is a FlexiGlob product.

This manual describes what you see on screen, using the app's own labels. For every screen, a table explains each field: what it means, whether it is required, what you can enter, an example, and what happens when you save.

## Find your guide

| You are | What you do in DriveGo | Your guide |
|---|---|---|
| Visitor without an account | You search for a car by city and dates, as a list or on the map, and you browse cars for sale. | [Guest guide](https://docs.drivego.thesuperplatform.com/en/guides/guest) |
| Individual customer | You book, follow your bookings, find your invoices and leave a review. | [Customer guide](https://docs.drivego.thesuperplatform.com/en/guides/customer) |
| Company | You book several cars from several agencies at once, at your negotiated prices, and you manage your drivers. | [Company guide](https://docs.drivego.thesuperplatform.com/en/guides/company) |
| Rental agency | You manage your agencies and branches, your fleet, your prices, your bookings, your team and your finance. | [Agency guide](https://docs.drivego.thesuperplatform.com/en/guides/agency) |
| Agency employee | You carry out pickups and returns, inspections with photos and damage reports, even without a signal. | [Employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee) |

## Good to know before you start

- **Agencies are verified.** An agency only appears in search after the DriveGo team has verified it.
- **The price shown is the price you pay.** The price breakdown shows every line: rental, discounts, insurance, options, taxes. The deposit is shown separately, under the total: you get it back when you return the car.
- **The price is locked when you book.** If the agency changes its prices later, the amount of your booking does not move. See [how prices are calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine).
- **The car is inspected at every pickup and every return**, with photos, by an agency employee.
- **Field work carries on without a signal.** Employees fill in their inspections in offline mode; everything is sent when the connection comes back.

## Where DriveGo works

DriveGo works in Morocco and the United Arab Emirates. Each agency charges in its own currency, for example the Moroccan dirham (MAD) or the UAE dirham (AED). A booking keeps the agency's currency.

The app is available in French, English and Arabic. In Arabic, the whole interface runs right to left, including the navigation bar, the steps and the timelines.

## How to use this documentation

- [Getting started with DriveGo](https://docs.drivego.thesuperplatform.com/en/getting-started): Install the app, create the right type of account, turn on Face ID or fingerprint sign-in and notifications. Four things to set up once.
- [Guides by role](https://docs.drivego.thesuperplatform.com/en/guides): A complete guide for each DriveGo role: guest, individual customer, company, agency and field employee, plus the settings shared by everyone.
- [Reference](https://docs.drivego.thesuperplatform.com/en/reference): DriveGo's rules in plain words: roles, statuses, how prices are calculated, insurance, accident follow-up, notifications, offline mode and glossary.
- [Frequently asked questions](https://docs.drivego.thesuperplatform.com/en/faq): Short answers to the most common questions about DriveGo: booking, price and deposit, insurance, account, app, agencies, employees and personal data.
- [Changelog](https://docs.drivego.thesuperplatform.com/en/changelog): The publication history of the DriveGo documentation: what was added, changed or is still pending, with dates.

Every guide page follows the same plan: what the feature does, who can use it, where to find it in the app, the screenshot, the field table, numbered steps, what happens next, then common problems. The filters at the top of the menu hide guides that do not concern you.

Every page also exists as plain text: add ".md" to its address, for example [/en/guides/customer.md](https://docs.drivego.thesuperplatform.com/en/guides/customer.md). The full table of contents is in [/en/llms.txt](https://docs.drivego.thesuperplatform.com/en/llms.txt) and the full text in [/en/llms-full.txt](https://docs.drivego.thesuperplatform.com/en/llms-full.txt).


---

# Getting started with DriveGo

> Install the app, create the right type of account, turn on Face ID or fingerprint sign-in and notifications. Four things to set up once.

**URL:** https://docs.drivego.thesuperplatform.com/en/getting-started  
**Updated on:** 2026-10-25

DriveGo opens in the browser on your phone or computer, and installs on your home screen like an app, without an app store. This section covers what you do once, whatever your role.

- [Install the DriveGo app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa): Install DriveGo on the home screen of an Android phone, an iPhone or a computer, without an app store. It then opens full screen.
- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account): Choose the type of account that fits you: individual, company or agency. Agency employees do not create an account: their agency invites them.
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id): Sign in with one gesture using your device's screen lock: face recognition or fingerprint. Your face and fingerprint never leave your device.
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications): Receive your confirmations, pickup reminders and alerts on your device. DriveGo first explains what you will get, then sends a single test notification.

## Where to start for your role

| You are | Do this first |
|---|---|
| Individual customer | [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account) of the individual type, then [book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking). Turn on Face ID after your first booking. |
| Company | Create an account of the company type, then [complete the company profile and have it verified](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification). |
| Agency | Create an account of the agency type, then [create your agency and have it verified](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding). |
| Agency employee | Open the invitation link you received by email, choose your password, then [install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa) on your work phone. |

Then, whatever your role: [install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa), [turn on Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id) and [choose your notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).


---

# Install the DriveGo app

> Install DriveGo on the home screen of an Android phone, an iPhone or a computer, without an app store. It then opens full screen.

**Who can use this:** Guest, Individual customer, Company admin, Company member, Agency owner, Agency manager, Finance manager, Fleet manager, Agency employee  
**In the app:** Home › Install DriveGo  
**URL:** https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa  
**Updated on:** 2026-10-25

DriveGo opens in the browser and can be installed on your home screen. Once installed, it has its own icon, opens full screen without the address bar, starts faster and keeps your last screens readable without a signal. There is nothing to download from an app store.

## When the app offers to install

You do not have to look for the option: DriveGo offers it as soon as you have seen one useful screen, on the first scroll of the home page or the first change of screen. On a phone, a sheet opens at the bottom of the screen; on a computer, a card appears in a corner.

**The “Install DriveGo” sheet (Android and computer)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Icon and title **Install DriveGo** | Display | Fixed text | Install DriveGo | Tells you that DriveGo can be installed on this device. |
| Explanation | Display | Fixed text | "Book faster and get your pickup reminders." | What installing gives you. |
| **Install** | Button | One tap | Install | Opens the browser's confirmation window. |
| **Later** | Button | One tap | Later | Closes the sheet. It does not come back for 14 days. |

**After you act:** if you confirm, the DriveGo icon appears on your home screen and in your list of apps. If you tap **Later** or close the sheet, it does not come back for **14 days**, and it is never offered more than **3 times** in total. If DriveGo is already installed and opened from its icon, the sheet never appears.

**The “Add DriveGo to your Home Screen” sheet (iPhone and iPad)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Title **Add DriveGo to your Home Screen** | Display | Fixed text | Add DriveGo to your Home Screen | Safari does not allow direct installation, so DriveGo shows you how. |
| Step 1 | Display | Fixed text | "Tap the Share button in Safari's toolbar." | The Share button is the square with an arrow pointing up. |
| Step 2 | Display | Fixed text | "Choose "Add to Home Screen"." | The option is in the list that opens. |
| Step 3 | Display | Fixed text | "Tap "Add". DriveGo then opens like an app." | Confirms the addition. |
| **Got it** | Button | One tap | Got it | Closes the sheet. |

**After you act:** the DriveGo icon is on your home screen. The same rules apply: 14 days between two offers, 3 times at most.

## Steps

1. Open [drivego.thesuperplatform.com](https://drivego.thesuperplatform.com) in the browser: Chrome on Android, Safari on iPhone and iPad, Chrome or Edge on a computer.
2. Scroll the home page or open a screen. The install sheet appears.
3. On Android and on a computer, tap **Install**, then confirm in the browser's window.
4. On iPhone and iPad, follow the three steps of the sheet, then tap **Got it**.
5. Open DriveGo from its new icon. The app shows full screen.

> **On iPhone, install before turning on notifications**
>
> On iPhone and iPad, notifications only work for an app installed on the home screen. While DriveGo is open in Safari, the app tells you: "On iPhone, add DriveGo to your Home Screen first to receive notifications." See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).

## On a computer

On a computer, DriveGo opens in its own window and appears among your apps. It shows a navigation bar on the left instead of the bar at the bottom of the screen.

## What happens next

- DriveGo opens from its icon, full screen.
- Screens you have already viewed stay readable without a signal, with the time of their last update. See [offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline).
- When a new version is ready, the message "A new version is available." appears. Tap **Update**.
- You can then [turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications) and [Face ID or fingerprint sign-in](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id).

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| The install sheet does not appear | You turned it down less than 14 days ago, or 3 times already, or DriveGo is already installed. | Use the browser menu to install the app, or open DriveGo from its icon. |
| On iPhone, there is no **Install** button | Safari does not offer direct installation. | Follow the three steps of the **Add DriveGo to your Home Screen** sheet. |
| The icon opens in the browser | The shortcut was created as a simple bookmark. | Delete the shortcut and install again from Safari or Chrome. |
| Your browser does not offer installation | Some browsers cannot install a web app. | Use Chrome on Android and computers, Safari on iPhone. DriveGo stays usable in the browser. |

## Related pages

- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline)


---

# Create a DriveGo account

> Choose the type of account that fits you: individual, company or agency. Agency employees do not create an account: their agency invites them.

**Who can use this:** Guest, Individual customer, Company admin, Agency owner  
**In the app:** Sign in › Create an account › Account type  
**URL:** https://docs.drivego.thesuperplatform.com/en/getting-started/create-account  
**Updated on:** 2026-10-25

An account lets you book, find your bookings and invoices, or run an agency. The account type you choose when signing up decides your space in the app and what you can do in it.

## The three account types

| Account type | For whom | What you get | Verification |
|---|---|---|---|
| Individual | You rent a car for yourself. | A customer account, ready to book. | None. |
| Company | You rent for your company and its drivers. | A company admin account and a company profile to complete. | The DriveGo team must verify the profile before you can book. |
| Agency | You own a rental agency. | An owner account and an agency to complete. | The agency must be verified before it appears in search. |

> **Agency employees: no sign-up**
>
> An agency employee never creates their own account. The agency owner or manager invites them from **Team**; the employee receives an email with a one-time link to choose a password. See [Team and roles](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

## Steps

1. Tap **Create an account**, on the **Sign in** screen or on the "Sign in to continue" sheet.
2. On the **Account type** screen, choose individual, company or agency.
3. On the **Sign up** screen, fill in the fields described below and confirm.
4. If you are asked for a code, enter the 6 digits on the **Verification code** screen and tap **Verify**.
5. You arrive in your space: the customer home, the company home or the agency dashboard.

*Screenshot: Account type screen: individual, company or agency (screen no. 5).*

**Account type screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Account type choice | Yes | Individual, Company or Agency | Individual | Decides your space and your rights. It cannot be changed later: create another account if needed. |
| Continue button | Yes | One tap | Continue | Opens the **Sign up** screen for the chosen type. |

**After you act:** the **Sign up** screen opens with the fields for the chosen type.

*Screenshot: Sign up screen (screen no. 4).*

**Sign up screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Full name | Yes | First and last name | Youssef El Amrani | The name shown to the agency and on your invoices. |
| **Email address** | Yes | A valid address | youssef@example.com | Used to sign in and to receive your confirmations and codes. |
| **Phone** | Depends on the screen | **Dial code** then **Phone number** | +212 6 12 34 56 78 | The agency calls you on this number on pickup day. It also lets you sign in with a code. |
| **Password** | Yes | At least 8 characters | (your choice) | Protects your account. **Show password** lets you check what you typed. |
| Company name | Yes for a company account | Text | Atlas Logistics SARL | Creates your company profile, to complete afterwards. |
| Agency name | Yes for an agency account | Text | FastRent | Creates your agency, to complete afterwards. |
| Country | Yes for an agency account | Morocco or United Arab Emirates | Morocco | The agency's country. |
| City | Yes for an agency account | A city of the chosen country | Casablanca | The list only shows cities of the chosen country. |
| Create button | Yes | One tap | Create an account | Creates the account. It stays greyed out with the reason "Fill in the fields to continue." while a field is missing. |

**After you save:** your account is created in the app's language. An individual can book straight away. A company or an agency lands on its profile to complete, then to send for verification.

## The verification code

*Screenshot: Verification code screen (screen no. 7).*

**Verification code screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Destination reminder | Display | Text | "We sent a 6-digit code to y…@example.com." | The address or number that received the code, partly hidden. |
| Delivery note | Display | Fixed text | "For now, the code is sent to you by email." | Even if you gave a phone number, the code arrives by email. |
| **6-digit code** | Yes | 6 boxes, one digit each | 482913 | The code you received. It expires after 10 minutes. It is checked automatically when the sixth box is filled. |
| **Verify** | Yes | One tap | Verify | Sends the code. Greyed out until all 6 digits are entered. |
| **Resend code** | No | Available 45 seconds after sending | Resend code | Sends a new code. The old one stops working. |
| **Change number** | No | One tap | Change number | Goes back to correct the address or number. |

**After you act:** the message "Signed in." appears and you arrive in your space.

The code never comes with a link. A message asking you to click to "validate a code" does not come from DriveGo.

## Signing in afterwards

*Screenshot: Sign in screen (screen no. 3).*

**Sign in screen (“Welcome back”)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| **Sign in with Face ID / fingerprint** | No | One tap | Sign in with Face ID / fingerprint | Only visible if you turned it on for this device. It starts once by itself. If you cancel, the password form appears. |
| **Email address** or **Phone** choice | Yes | Two options | Email address | Chooses how you sign in. |
| **Email address** | Yes, with email | A valid address | youssef@example.com | Your account address. |
| **Password** | Yes, with email | Text, hidden | (your password) | **Show password** makes it readable. |
| **Forgot password?** | No | Link | Forgot password? | Opens the screen to choose a new one. |
| **Sign in** | Yes | One tap | Sign in | Signs you in with email and password. |
| **Phone** | Yes, with phone | **Dial code** and **Phone number** | +212 6 12 34 56 78 | Your account's number. |
| **Send me a code** | Yes, with phone | One tap | Send me a code | Sends a 6-digit code, by email for now, then opens the **Verification code** screen. |
| **Create an account** | No | Link | Create an account | For people without an account yet. |

**After you act:** you arrive in your usual space, or on the screen you wanted to open before signing in.

Signing in with a Google account is not available yet.

## Forgot password

*Screenshot: Forgot password screen (screen no. 6).*

**Forgot password and New password screens**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Email address or phone | Yes | Your account's address or number | youssef@example.com | Where to send the reset code. |
| Send button | Yes | One tap | Send me a code | Sends a 6-digit code, by email for now. |
| Code | Yes | 6 digits | 482913 | The code you received, valid for 10 minutes. |
| New password | Yes | At least 8 characters | (your choice) | Replaces the old password. |

**After you save:** your new password is active, you are signed in, and your other devices are signed out for safety.

## What happens next

- **Individual**: you can book straight away. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking).
- **Company**: complete the company profile and send it for verification. See [Company profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification).
- **Agency**: complete the agency and send it for verification. Until it is verified, it appears in no search. See [Create your agency and have it verified](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding).
- One person can have several spaces, for example agency and customer, and switches between them with **Switch space**.

## Troubleshooting

| Message shown | What is happening | What to do |
|---|---|---|
| "Wrong code. Check the 6 digits you received." | The code entered does not match. | Enter the code again; use the latest email. |
| "This code has expired. Request a new one." | More than 10 minutes have passed. | Tap **Resend code**. |
| "Too many attempts. Wait a minute." | Attempts are limited to protect your account. | Wait a minute before trying again. |
| "Enter a valid email address." | The address is incomplete or mistyped. | Fix the address, for example name@domain.com. |
| "Request a code from the sign-in screen first." | The code screen was opened without a code request. | Go back to **Sign in** and tap **Send me a code**. |
| You do not receive the email | The message may be in your spam folder. | Check that folder, then request a new code. |

## Related pages

- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)
- [Company profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification)
- [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding)
- [Manage the team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team)


---

# Sign in with Face ID or fingerprint

> Sign in with one gesture using your device's screen lock: face recognition or fingerprint. Your face and fingerprint never leave your device.

**Who can use this:** Individual customer, Company admin, Company member, Agency owner, Agency manager, Finance manager, Fleet manager, Agency employee  
**In the app:** Settings › Security  
**URL:** https://docs.drivego.thesuperplatform.com/en/getting-started/face-id  
**Updated on:** 2026-10-25

Biometric sign-in replaces your password with your device's screen lock: Face ID, Touch ID, face recognition or fingerprint. The check happens on your phone or computer. DriveGo never receives your face or your fingerprint: it only receives confirmation that your device recognised you.

## When you are offered to turn it on

DriveGo does not offer it on the first screen. The **Sign in with Face ID / fingerprint** sheet appears:

- for a customer, on the **Booking confirmed** screen, after your booking;
- for an agency or employee account, after the first successful sign-in, because you sign in often;
- at any time, in **Settings**, **Security**.

If your device has no compatible biometric unlock, the feature is hidden entirely: you will not see a disabled button.

**The “Sign in with Face ID / fingerprint” sheet**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Explanation | Display | Fixed text | "Next time, sign in with one gesture using this device's screen lock. Your biometric data stays on the device: DriveGo never receives it." | What you are turning on. |
| **Turn on** | Button | One tap | Turn on | Your device asks for your face, your fingerprint or its code. |
| **Not now** | Button | One tap | Not now | Closes the sheet. After a booking, it does not come back for 14 days. |

**After you act:** the message "Biometric sign-in is on for this device." confirms it. If it fails: "That did not work. You can try again from Settings, Security."

## Steps

1. Tap **Turn on** on the sheet, or open **Settings**, **Security** and tap **Turn on for this device**.
2. Your device asks for your face, your fingerprint or its unlock code. Confirm.
3. The message "Biometric sign-in is on for this device." confirms it.
4. Next time, the **Sign in** screen shows **Sign in with Face ID / fingerprint** above the password and starts it once by itself.
5. Confirm with your face or fingerprint. You are signed in.

*Screenshot: Settings, with the Security row (screen no. 12).*

**Settings, Security row**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| **Security** | No | Row that opens a screen | Security | Opens the management of biometric sign-in. |
| Privacy sentence | Display | Fixed text | "Biometrics stay on your device." | Reminds you that your face and fingerprint stay on the device. |

**After you act:** the **Security** screen opens with the list of your devices.

**Security screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| **Biometric sign-in devices** | Display | List of devices | Youssef's iPhone | Every device where biometric sign-in is on. "No device registered." when the list is empty. |
| Date added | Display | "Added on" and a date | Added on 25 October 2026 | When the device was added. |
| Last use | Display | "Last used" and a delay, or "Never used" | Last used 2 days ago | Helps you spot a forgotten device. |
| **Remove** | No | One tap, then confirm your identity | Remove | Deletes the device, for example a lost or sold phone. |
| **Turn on for this device** | No | One tap | Turn on for this device | Adds the device you are holding. Hidden if the device has no compatible unlock: "This device has no compatible biometric unlock." explains it. |

**After you act:** "Device removed." confirms a removal. The removed device can no longer sign in with biometrics; the password stays valid.

Biometrics are turned on **per device**. If you use a phone and a computer, turn it on for each.

## Actions that ask for confirmation

Some sensitive actions ask you to confirm your identity, even when you are signed in. The **Confirm it's you** sheet ("This is a sensitive action. Confirm your identity to continue.") offers **Confirm with Face ID / fingerprint** or **Confirm with password**. This happens when you:

- change your password;
- remove a biometric sign-in device;
- change an agency's payment or finance settings;
- cancel a booking with a refund;
- approve charging a damage to the customer.

A confirmation stays valid for 5 minutes: a second sensitive action within that time does not ask again.

## What happens next

- You sign in with one gesture on this device. Your password stays valid.
- If you cancel your device's request, the password form simply appears, with no error message.
- If you change device, turn biometrics on for the new one and remove the old one.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| The option does not appear | The device has no compatible biometric unlock, or it is not set up. | Turn on Face ID, Touch ID or fingerprint in the phone's settings, then come back to **Settings**, **Security**. |
| "Biometric sign-in failed. Use your password." | The device could not recognise you, or it was removed from your account. | Sign in with your password, then turn biometrics on again. |
| "Could not confirm. Check your password." | Confirming a sensitive action failed. | Enter your password again or use biometrics. |
| The biometric button does not appear on a new device | Biometrics are turned on device by device. | Sign in with your password and turn it on for this new device. |

## Related pages

- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)


---

# Turn on notifications

> Receive your confirmations, pickup reminders and alerts on your device. DriveGo first explains what you will get, then sends a single test notification.

**Who can use this:** Individual customer, Company admin, Company member, Agency owner, Agency manager, Finance manager, Fleet manager, Agency employee  
**In the app:** Settings › Notifications  
**URL:** https://docs.drivego.thesuperplatform.com/en/getting-started/notifications  
**Updated on:** 2026-10-25

DriveGo keeps you informed in three ways: by notification on your device, by email, and in the app's **Notifications** screen. Notifications on your device need your permission: DriveGo first explains what you will receive, and only then does the browser ask.

## When the app offers it

DriveGo never asks for permission when the app opens. The **Turn on notifications** sheet appears at the right moment:

| You are | When it is offered |
|---|---|
| Customer | Right after your first confirmed booking. |
| Agency owner or manager | On your first visit to the dashboard. |
| Agency employee | On your first visit to the task list. |

**The “Turn on notifications” sheet**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Explanation | Display | Fixed text | "DriveGo only sends what matters: confirmations, pickup reminders, returns." | What you will receive. |
| **Turn on** | Button | One tap | Turn on | The browser asks for its permission. Accept it. |
| **Not now** | Button | One tap | Not now | Closes the sheet for 14 days. |

**After you act:** DriveGo sends you a test notification, "DriveGo, Notifications activées", and shows "Notifications are on. A test notification was just sent to this device." If you refuse in the browser, DriveGo never asks again from this device.

## Steps

1. On the **Turn on notifications** sheet, tap **Turn on**.
2. Accept the browser's permission request.
3. You receive the test notification.
4. To manage this device later, open **Settings** and look at the **Notifications** row.

*Screenshot: Settings, with the Notifications row for this device (screen no. 12).*

**Settings, Notifications row**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Device status | Display | "On for this device" or "Off for this device" | On for this device | Whether this phone or computer receives notifications. |
| **Turn on** | No | One tap, shown when notifications are off | Turn on | Turns notifications on for this device. |
| **Turn off on this device** | No | One tap, shown when they are on | Turn off on this device | Stops notifications on this device only. Your other devices and your emails do not change. |
| Help message | Display | One of the messages opposite | "Notifications are blocked on this device. To turn them back on, allow them for this site in your browser settings, then come back here." | Appears when the device cannot receive notifications: refused in the browser, unsupported browser, or iPhone without installation. |

**After you act:** the change applies to this device straight away.

## A single test notification per device

The test notification proves that your device receives messages. It is sent **only once per device**, and DriveGo decides that, not your device:

- reloading the app, reinstalling it, signing in again or opening a second tab on the same device sends **no** test notification;
- a new device gets its own test notification, once;
- there is no button to resend the test, on purpose.

## The Notifications screen

*Screenshot: The app's Notifications screen (screen no. 9).*

**Notifications screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Unread filter | No | All or unread only | Unread | Shows only the messages you have not opened yet. |
| Notification | Display | Title, text, time, unread dot | Booking confirmed, BK-240520-7821 | A message you received. Tapping it marks it as read and opens the related screen. |
| **Mark all as read** | No | One tap | Mark all as read | Marks all your messages as read. |
| Preferences | No | For each category: on the device, by email, in the app | Pickup reminders: device and email | Chooses what you receive and through which channel. |

**After you save:** your preferences apply to the next messages. Messages already received stay in the list.

> **Quiet hours: 10 pm to 7 am**
>
> Between 10 pm and 7 am, local time, reminders and daily summaries are held and sent afterwards. Urgent alerts still go through: a reported accident or a problem with a pickup.

Every message, per role and per channel, is listed in the [notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications).

## On iPhone and iPad

Notifications only work if DriveGo is installed on the home screen. In Safari, the app shows: "On iPhone, add DriveGo to your Home Screen first to receive notifications." See [Install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa).

## And text messages

Messages planned as text messages are **sent to you by email** for now. Real text messages are planned but not active yet. So check your email, including for sign-in codes.

## What happens next

- Notifications about the same booking are grouped instead of piling up.
- Tapping a notification opens the related screen, for example the booking or the task.
- All your notifications stay in the **Notifications** screen, read or unread.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| "Notifications are blocked on this device." | You refused permission in the browser. DriveGo does not ask again from this device. | Allow notifications for this site in the browser settings, then come back to **Settings**. |
| "This browser does not support notifications." | The browser cannot show notifications. | Use Chrome, Edge or, on iPhone, the app installed on the home screen. |
| No test notification after reinstalling | Normal: the test is sent only once per device. | Nothing to do. Later notifications arrive normally. |
| A reminder arrives in the morning, not at night | Quiet hours hold reminders between 10 pm and 7 am. | Nothing to do, or adjust your preferences. |

## Related pages

- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Install the DriveGo app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa)
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)


---

# Guides by role

> A complete guide for each DriveGo role: guest, individual customer, company, agency and field employee, plus the settings shared by everyone.

**URL:** https://docs.drivego.thesuperplatform.com/en/guides  
**Updated on:** 2026-10-25

DriveGo has several roles, grouped into five guides. Each guide describes the screens of your role with their exact labels and the detail of every field, in the order you meet them. The filters at the top of the menu hide guides that do not concern you.

- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest): Without an account, you search for a car by city and dates, as a list or on the map, you browse agencies and cars for sale, and you send a purchase offer.
- [Individual customer guide](https://docs.drivego.thesuperplatform.com/en/guides/customer): What you do in DriveGo as an individual customer: search, book, follow your bookings, find your invoices, cancel, leave a review and manage your profile.
- [Company customer guide](https://docs.drivego.thesuperplatform.com/en/guides/company): Rent for your company: several cars from several agencies in one booking, negotiated rates, drivers and grouped invoices.
- [Agency guide](https://docs.drivego.thesuperplatform.com/en/guides/agency): Run your rental agency in DriveGo: agencies and branches, fleet, availability, prices, bookings, pickups, inspections, damage, accidents, insurance, finance, sales and team.
- [Agency employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee): What an agency employee sees in DriveGo: pickup and return tasks, inspections with photos, damage and accidents, even without a network.

## Which guide to read

| Role | Guide | Where they work |
|---|---|---|
| Guest (no account) | [Guest guide](https://docs.drivego.thesuperplatform.com/en/guides/guest) | App |
| Individual customer | [Customer guide](https://docs.drivego.thesuperplatform.com/en/guides/customer) | App |
| Company admin or member | [Company guide](https://docs.drivego.thesuperplatform.com/en/guides/company) | App |
| Agency owner, manager, finance manager or fleet manager | [Agency guide](https://docs.drivego.thesuperplatform.com/en/guides/agency) | App |
| Agency employee | [Employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee) | App, often without a signal |

The DriveGo team verifies agencies and companies before they can rent out or book, and handles disputes. What each role can see and do is detailed in [roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions).

## Switch space

One person can hold several roles: an agency owner can rent a car from another agency, an employee can be a customer. One account is enough. Open the menu under your photo (on a computer) or the **Switch space** sheet (on a phone) and choose:

| Space | What it contains |
|---|---|
| Customer | Rent a car for yourself |
| Company | Your company's rentals |
| Agency | Run your agency |
| Field | Your field tasks |

Switching space changes the navigation, the screens and the accent colour. The chosen space is remembered for next time.

## Navigation in each space

On a phone, a bar of five tabs at the bottom of the screen; on a wide screen, a bar on the left with the same entries.

| Space | Tabs |
|---|---|
| Guest or individual customer | Home · Search · Bookings · Favourites · Profile |
| Company | Home · Search · Bookings · Invoices · Company |
| Agency (owner or manager) | Dashboard · Fleet · Bookings · Finance · More |
| Agency employee | Tasks · Bookings · Fleet · Camera · Profile |

For a guest, **Bookings** and **Favourites** open the sign-in sheet. Badges show what needs attention: unread notifications, pending inspections, unassigned pickups, overdue invoices. In Arabic, the bar is mirrored, like the rest of the interface.

## Settings shared by everyone

*Screenshot: Settings screen (screen no. 12).*

**Settings screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| **Language** | No | Row that opens the language screen, with the current language | English | Opens **App language**. |
| **Appearance** | No | **System**, **Light** or **Dark** | System | System follows your phone's setting. The choice is kept on this device. |
| **Notifications** | No | **Turn on** or **Turn off on this device** | On for this device | Notifications on this device. See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications). |
| **Security** | No | Row that opens a screen | Security | Face ID or fingerprint sign-in. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id). |
| **Sign out** | No | One tap | Sign out | Ends your session on this device and goes back to the **Sign in** screen. |

**After you act:** each setting applies straight away, with no save button.

*Screenshot: App language screen (screen no. 11).*

**App language screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Language choice | Yes | Français, English, العربية | العربية | The language of the whole app. In Arabic, the interface runs right to left. |

**After you act:** the screen reloads at once in the chosen language, at the same place.

*Screenshot: Help centre screen (screen no. 10).*

**Help centre screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Help topics | No | List of topics | Booking, cancelling, deposit | Answers to common questions, linking to this documentation. |
| Contact support | No | One tap | Contact support | For a question the help does not answer. Give your booking code, for example BK-240520-7821, to save time. |

**After you act:** the chosen topic opens, or the way to contact DriveGo support is shown.


---

# Guest guide: find a car without an account

> Without an account, you search for a car by city and dates, as a list or on the map, you browse agencies and cars for sale, and you send a purchase offer.

**Who can use this:** Guest  
**In the app:** Home › Search  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/guest  
**Updated on:** 2026-10-25

You do not need an account to discover DriveGo. As a guest, you see the cars of verified agencies, their prices and their conditions, and you can start a booking. An account is only asked for when you confirm, or to save favourites.

## What you can do without an account

| Action | Without an account |
|---|---|
| Search by city, dates and filters | Yes |
| See results as a list or on the map | Yes |
| Open a car's page and an agency's page | Yes |
| Go through the booking steps up to confirmation | Yes, confirming asks you to sign in |
| Browse cars for sale and send an offer | Yes |
| Save a favourite, see bookings | No, the sign-in sheet opens |

Only **verified**, active agencies appear. A car with no price for the requested duration is not shown: DriveGo never shows a price of zero.

## Steps

1. Open [drivego.thesuperplatform.com](https://drivego.thesuperplatform.com) and tap **Find a car**, or the **Search** tab.
2. Choose the country, then the city.
3. Enter the **Pickup date** and the **Return date**, with the time.
4. Add filters if needed, then search.
5. Browse the results as a list, or switch to the map.
6. Open a car to see its photos, its equipment, the agency, the included insurance, the deposit and the reviews.
7. To book, tap the booking button on the car's page; at confirmation, sign in or create an account.

## Welcome screens

*Screenshot: Welcome screen (screen no. 2).*

**Welcome screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Introduction pages | Display | A few pages to swipe | Verified agencies, full price, inspection with photos | What DriveGo gives you, in a few screens. |
| Page indicator | Display | One dot per page | Page 2 of 3 | Where you are. |
| Skip button | No | One tap | Skip | Skips the introduction. |
| Start button | No | One tap | Get started | Opens the home screen, where you can search without an account. |

**After you act:** the introduction is not shown again on this device; you land on the home screen.

## Home

*Screenshot: Guest home: search by city and dates (screen no. 17).*

**Home screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| City | Yes to search | A city of the chosen country | Casablanca | Where you want to pick up the car. |
| **Pickup date** and **Time** | Yes to search | Date and time | 2 November, 10:00 | The start of the rental. |
| **Return date** and **Time** | Yes to search | Date and time after pickup | 5 November, 10:00 | The end of the rental. If it is before pickup: "The return date must be after the pickup date." |
| **Swap dates** | No | One tap | Swap dates | Swaps the two dates if you entered them the wrong way round. |
| Search button | Yes | One tap | Search | Opens the results. |
| Cars for sale entry | No | One tap | Cars for sale | Opens the cars agencies are selling. |

**After you act:** the results appear, sorted and filterable.

## Search and filters

*Screenshot: Search and filters (screen no. 18).*

**Search and filters screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Country | No | Morocco or United Arab Emirates | Morocco | Limits the list of cities to this country. |
| City | No | A city of the country | Marrakech | Limits results to cars in this city. |
| Pickup and return dates | No | Date and time | 2 to 5 November | With dates, only cars free for the whole period appear, with the price for that duration. |
| Category | No | Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial | SUV | The type of car. |
| Price per day | No | A minimum and a maximum, in MAD or AED | MAD 200 to MAD 400 | The price per day before insurance and taxes. |
| Gearbox | No | Automatic or manual | Automatic | The type of gearbox. |
| Fuel | No | Petrol, diesel, hybrid, electric, LPG | Diesel | The car's fuel. |
| Seats | No | A number | 5 | Minimum number of seats. |
| Agency | No | An agency | FastRent | Only shows this agency's cars. |
| Verified agencies only | No | On or off | On | On by default. |
| Insurance included | No | On or off | On | Only shows cars whose price includes insurance. |
| Sort | No | Price low to high, price high to low, rating, newest, distance | Price low to high | The order of the results. |
| Filter chips | No | Tap to remove | SUV | Each active filter appears under the search; tap it to remove it. |

**After you act:** the results update. Your filters stay active when you switch between list and map.

## Results as a list

*Screenshot: Results as a list (screen no. 19).*

**Results screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| List or map | No | Two choices | List | Switches view without reloading the results. |
| Photo and model | Display | Make, model, year | Dacia Duster 2023 | The car offered. |
| Agency and **Verified** badge | Display | Agency name | FastRent, Verified | Who rents the car. |
| Rating | Display | A score out of 5 and the number of reviews, or "No reviews yet" | 4.6 out of 5, 38 reviews | The average of customer reviews. |
| Equipment | Display | Gearbox, fuel, seats | Automatic, diesel, 5 seats | The main features. |
| Price | Display | Price per day, and total with dates | MAD 290 / day, MAD 870 total | With dates: the agency's real price for that duration, before insurance and taxes. Without dates: the lowest price per day. |

**After you act:** tapping a card opens the car's page.

## Results on the map

*Screenshot: Results on the map, with prices on the markers (screen no. 20).*

**Map results screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Markers | Display | One marker per car, with its price | MAD 290 | Tapping a marker selects it and shows the car. |
| Move and zoom | No | Drag, pinch, **Zoom in** and **Zoom out** | Zoom on Gueliz, Marrakech | Searches the area shown. |
| List or map | No | Two choices | Map | Goes back to the list. On a large screen, list and map are side by side. |

**After you act:** the tapped car appears at the bottom of the screen; tap it to open its page. The map uses OpenStreetMap data and shows Morocco in full.

## A car's page

*Screenshot: Car details (screen no. 21).*

**Car details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Photo gallery | Display | Photos of the car | Front, interior, dashboard | Real photos of the car. |
| Features | Display | Year, colour, category, gearbox, fuel, seats, doors, luggage | 2023, white, SUV, automatic, diesel, 5 seats, 5 doors | The technical sheet that helps you choose. |
| Equipment | Display | Air conditioning, GPS, Bluetooth, cruise control | Air conditioning, Bluetooth | What the car has. |
| Mileage | Display | In kilometres | 42,000 km | The odometer at the agency's last reading. |
| Agency and branch | Display | Name, badge, branch address | FastRent, Casablanca | Where you pick up the car. Tap the agency to see its page. |
| Insurance | Display | Included insurance and upgrades | Basic included, Standard as an option | What is included and what you can add when booking. |
| Options | Display | Additional driver, GPS, child seat, roadside assistance | GPS, MAD 15 / day | The options the agency offers. |
| Deposit | Display | Amount | MAD 3000 | Held at pickup, returned at return. It is not part of the price. |
| Reviews | Display | Rating and latest comments | 4.6 out of 5 | What customers say. |
| Favourite | No | Tap the heart | Heart | Keeps the car in your favourites. As a guest, opens the sign-in sheet. |
| Booking button | No | One tap | Book | Starts the booking. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking). |

**After you act:** the first booking step opens with your dates.

## An agency's page

*Screenshot: Agency details (screen no. 22).*

**Agency details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Name and **Verified** badge | Display | Text | FastRent, Verified | The agency has been verified by the DriveGo team. |
| City, address, phone | Display | Text | Casablanca | To find or call it. |
| Rating and reviews | Display | Score out of 5 and number of reviews | 4.6 out of 5, 38 reviews | Worked out from customer reviews after each rental. |
| Response time | Display | In minutes | Usually replies in about 15 minutes | The agency's usual response time. |
| Branches | Display | Head office, branch, airport counter, pickup point | Mohammed V airport counter | The places where the agency hands over its cars. |
| Cars | Display | List of cars | 12 cars | The agency's cars; tap one to open its page. |

**After you act:** tapping a car opens its page.

## Cars for sale

Agencies also sell cars from their fleet.

*Screenshot: Cars for sale (screen no. 23).*

**Cars for sale screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Country and city | No | A city of the country | Rabat | Where the car is. |
| Make | No | Text | Renault | The car's make. |
| Price | No | Minimum and maximum | up to MAD 150000 | The asking price. |
| Minimum year | No | A year | 2020 | Only shows cars from this year or newer. |
| Category | No | As in rental search | Sedan | The type of car. |
| Listing card | Display | Photo, model, year, mileage, price, negotiable mention, agency | Renault Clio 2021, 58,000 km, MAD 120000, negotiable | The listing summary. |

**After you act:** tapping a listing opens its page.

*Screenshot: Car for sale and offer form (screen no. 24).*

**Car for sale screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Price and negotiable mention | Display | Amount | MAD 120000, negotiable | The agency's asking price. |
| Mileage | Display | In kilometres | 58,000 km | The car's odometer. |
| Original paint | Display | All original, partly repainted, fully repainted, unknown | Partly repainted | The paint condition declared by the agency. |
| History | Display | Summaries of damage, maintenance and accidents | Services up to date, no accident | What the agency declares about the car's life. |
| Name | Yes | Text | Mehdi Tahiri | Your name, so the agency can get back to you. |
| Phone | No | Number | +212 6 12 34 56 78 | Give at least a phone or an email. |
| Email | No | Valid address | mehdi@example.com | The address where the agency can reply. |
| Offered amount | No | Amount | MAD 112000 | Your price offer. Leave empty for a simple question. |
| Message | No | Text | Available for a test drive on Saturday? | Your question or request. |
| Send button | Yes | One tap | Send | Sends your request to the agency. |

**After you save:** your request reaches the agency with the "pending" status. The agency accepts or declines it and gets back to you. The form only appears for a published or reserved listing.

## The sign-in sheet

When an action needs an account, the **Sign in to continue** sheet opens: "Save favourites, manage your bookings and find your invoices." It offers **Sign in**, **Create an account** and **Continue as guest**. See [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account).

## What happens next

- After signing in, you pick up the booking where you left it. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking).
- A purchase offer is passed to the agency, which accepts or declines it.
- The app offers to install itself from your first screen. See [Install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa).

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| No car in a city | No verified agency has a car free on those dates, or with a price for that duration. | Change the dates or duration, or remove filters. |
| A car you saw earlier no longer appears | It has been booked for your dates in the meantime. | Change the dates. |
| "The map could not load." | The map background could not be downloaded. | Check your network, or use the list. |
| "Too many attempts. Wait a minute." when sending an offer | Sending offers is limited to prevent abuse. | Wait a minute before trying again. |

## Related pages

- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)
- [Install the DriveGo app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa)
- [Frequently asked questions](https://docs.drivego.thesuperplatform.com/en/faq)


---

# Individual customer guide

> What you do in DriveGo as an individual customer: search, book, follow your bookings, find your invoices, cancel, leave a review and manage your profile.

**Who can use this:** Individual customer  
**In the app:** Home  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer  
**Updated on:** 2026-10-25

An individual customer account lets you rent a car for yourself from the verified agencies on DriveGo. You choose the car, you see the full price before you confirm, then you follow the booking until the car is returned.

*Screenshot: Individual customer home screen (screen no. 26).*

**The Home screen, top to bottom**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Search bar | No | A city, then dates | Casablanca, 20 to 23 May | Opens **Search** with these criteria filled in. |
| Upcoming bookings | No (display) | List of booking cards | `BK-240520-7821`, Dacia Logan, 20 May at 10:00 | Your next pickups. Tap a card to open its details. |
| Current rental | No (display) | Card of the active booking | Return due 23 May at 10:00 | The car you have right now, with the return date. |
| Reviews to leave | No (display) | Finished rentals not yet rated | FastRent, rental from 2 to 5 May | Tap a card to open the **Review** screen. |
| Unpaid invoices | No (display) | Number of invoices and amount per currency | 1 invoice, MAD 450.00 | Opens the invoice to settle with the agency. |
| Navigation bar | No | **Home**, **Search**, **Bookings**, **Favourites**, **Profile** | Bookings | Changes screen. A badge flags something to deal with. |

**After the action:** the screen refreshes each time you open it. Without a connection, it shows the last version stored on your device, with the words "Last updated".

## What you can do

| You want to | Where to go | Guide |
|---|---|---|
| Find a car by city and dates | **Search**, as a list or on the map | [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking) |
| Book a car | The car page, then the 4-step flow | [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking) |
| Follow a booking, see the assigned employee and the inspections | **Bookings** | [My bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings) |
| View and download an invoice | Booking details, then the invoice | [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices) |
| Cancel a booking | Booking details, **Cancel booking** | [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation) |
| Rate the agency after the rental | Details of a completed booking | [Leave a review](https://docs.drivego.thesuperplatform.com/en/guides/customer/reviews) |
| Update your licence, favourites, searches | **Profile** | [Profile, documents and favourites](https://docs.drivego.thesuperplatform.com/en/guides/customer/profile) |

## The navigation bar

On a phone, the bar at the bottom of the screen has five entries: **Home** · **Search** · **Bookings** · **Favourites** · **Profile**. On a wide screen, the same entries move to a sidebar on the left. In Arabic, the bar is mirrored, right to left.

## One account, several spaces

If you also own or work for an agency, you do not need a second account. The **Switch space** selector in your profile menu moves you from the **Customer** space to the **Agency** or **Field** space. The chosen space is remembered.

## What you see, and what you do not

- You see your own bookings, invoices, documents, favourites and saved searches.
- You never see other customers' bookings, nor the agency's internal price rules: you see the final price, line by line.
- A damage amount only appears on your booking once the agency has charged it.

## The customer guides

- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking): Find a car, then book it in four steps: dates and location, price review, details and documents, add-ons and insurance, then confirmation. Every field explained.
- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings): Find all your bookings, their status, the pickup place and time, the assigned employee, the inspections and the invoice, with the full timeline.
- [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices): View the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained.
- [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation): Cancel a booking as long as the car has not been handed to you. The refund summary shows what was invoiced, what was paid and what you get back.
- [Leave a review](https://docs.drivego.thesuperplatform.com/en/guides/customer/reviews): Rate your rental on four criteria, from 1 to 5, and add a comment. One review per completed booking; it feeds the public rating of the agency and the car.
- [Profile, documents and favourites](https://docs.drivego.thesuperplatform.com/en/guides/customer/profile): Update your contact details and licence, find your favourite cars and agencies, save searches with alerts, and set language, appearance and security.

## Related pages

- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)
- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest)
- [Install the DriveGo app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa)


---

# Book a car

> Find a car, then book it in four steps: dates and location, price review, details and documents, add-ons and insurance, then confirmation. Every field explained.

**Who can use this:** Individual customer  
**In the app:** Search › Car details › Book  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/booking  
**Updated on:** 2026-10-25

You book from a car's page. A step indicator guides you from the pickup date to the confirmation, with a half step 3.5 for add-ons and insurance. The price breakdown stays visible at every step: nothing is added at the end.

## Before you start

- You have an individual customer account and you are signed in. Without an account you can go through every step, but the confirmation screen asks you to sign in. See [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account).
- Keep your driving licence at hand: step 3 asks for its number and expiry date.
- Only cars from verified agencies appear. A car with no price for the requested duration is not offered.

## Steps

1. In **Search**, choose a city and your dates, then open a car.
2. On the car page, tap **Book**.
3. **Step 1, Dates and location.** Check the dates, times and pickup location, then tap **Continue**.
4. **Step 2, Price review.** Read the price breakdown line by line, then tap **Continue**.
5. **Step 3, Details and documents.** Fill in your contact details and licence, then tap **Continue**.
6. **Step 3.5, Add-ons and insurance.** Choose a higher insurance cover if you wish, and your add-ons.
7. **Step 4, Confirmation.** Read the summary and tap **Confirm booking**.
8. The **Booking confirmed** screen shows your booking code, for example `BK-240520-7821`, and offers to turn on Face ID or fingerprint, then notifications.

## Find the car

*Screenshot: Search results as a list (screen no. 28).*

**Results and filters**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| City | Yes | A city from the list, filtered by country | Casablanca | Only cars in this city appear. |
| Pickup date, Return date | No | Date and **Time**; the return follows the pickup | 20 May 10:00, 23 May 10:00 | With dates, only free cars are shown and the price matches your duration. |
| Category | No | Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial | SUV | Limits the type of car. |
| Minimum price, Maximum price | No | Amount per day in the agency's currency | MAD 200 to MAD 500 | Filters on the daily price. |
| Gearbox | No | Automatic, Manual | Automatic | Limits the gearbox type. |
| Fuel | No | Petrol, Diesel, Hybrid, Electric, LPG | Diesel | Limits the fuel. |
| Seats | No | Number | 5 | Minimum number of seats. |
| Verified agencies only | No | On by default | On | DriveGo only shows verified agencies. |
| Insurance included | No | Yes or no | Yes | Keeps cars that include basic insurance. |
| Sort | No | Price ascending, Price descending, Rating, Newest, Distance | Price ascending | Order of the results. |
| List or Map | No | Two views | Map | Switches between cards and the map without searching again. |
| Car card | No (display) | Photo, model, agency, rating, price per day | Dacia Logan, FastRent, MAD 290 / day | Tap it to open the car page. |

**After the action:** active filters show as chips; tap a chip's cross to remove it. You can save the search, see [Profile and favourites](https://docs.drivego.thesuperplatform.com/en/guides/customer/profile).

*Screenshot: Car details (screen no. 30).*

**The car page**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Photos | No (display) | Gallery | 6 photos | Real photos of the car. |
| Model and year | No (display) | Make, model, year | Dacia Logan 2023 | Identifies the car. |
| Features | No (display) | Gearbox, fuel, seats, doors, luggage, air conditioning, GPS, Bluetooth, cruise control | Manual, Diesel, 5 seats | What the car offers. |
| Agency | No (display) | Name, Verified badge, rating | FastRent, 4.6 out of 5 | Tap to see the agency page and its reviews. |
| Price per day | No (display) | Amount and currency | MAD 290 / day | Price for your dates if you entered them. |
| Insurance offered | No (display) | Included cover and options | Basic included, Standard optional | What you choose at step 3.5. |
| Deposit | No (display) | Amount | MAD 3000 | Held at pickup, released at return. It is not part of the price. |
| Reviews | No (display) | Rating and latest comments | 12 reviews | Reviews from customers who rented the car. |
| Favourite | No | Icon | On | Adds the car to **Favourites**. |
| **Book** | No | Button | | Opens step 1. |

**After the action:** **Book** opens step 1 with this car and the dates of your search.

## Step 1, Dates and location

*Screenshot: Booking step 1: pickup dates and location (screen no. 31).*

**Dates and location**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Pickup date | Yes | Date in the calendar | 20 May 2026 | The day you collect the car. |
| Time | Yes | Time | 10:00 | Time of the meeting with the employee. |
| Return date | Yes | Date after the pickup date | 23 May 2026 | The day you return the car. |
| Time | Yes | Time | 10:00 | A later return time can add a day. |
| Pickup city | Yes | City from the list | Casablanca | City of the meeting. |
| Pickup location | Yes | Name and address | FastRent agency, bd Zerktouni | Exact place where the employee meets you. |
| Return to another location | No | Switch | Off | Turn it on to return the car elsewhere. |
| Return city and location | Yes if the switch is on | City and address | Rabat, station agency | Where you return the car. |

**After you save:** **Continue** works out the price for your dates. If the return date is before the pickup date, the message "The return date must be after the pickup date." appears.

> **Duration is counted in whole days**
>
> DriveGo counts one day per started 24 hours. A pickup on Monday at 10:00 and a return on Wednesday at 11:00 make 3 days charged.

## Step 2, Price review

*Screenshot: Step 2: the price breakdown, with the deposit under the total (screen no. 32).*

**Price breakdown**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Rental, 3 days | No (display) | Price per day × days | MAD 29 × 3 = MAD 87.00 | The base price of the rental. |
| Duration discount | No (display) | Negative amount | - MAD 8.70 | Discount set by the agency for this duration. |
| Insurance | No (display) | Included cover, then the chosen option | Basic, included: MAD 0.00 | Always shown, even at zero. |
| Add-ons | No (display) | Sum of add-ons | MAD 9.00 | Empty until you choose something. |
| Taxes and fees | No (display) | Amount | MAD 9.13 | Agency taxes on rental, insurance and add-ons. |
| Total | No (display) | Amount | MAD 132.43 | What you pay. Taxes and fees included. |
| Deposit (refundable) | No (display) | Amount, under the total | MAD 200.00 | Held at pickup, released at return. It is not part of the price. |
| **Continue** | No | Button | | Goes to step 3. |

**After the action:** nothing is booked yet. The price is frozen at confirmation.

Here is a full example for 3 days at MAD 29 per day with Standard insurance and GPS:

| Line | Amount |
|---|---|
| Rental, 3 days (MAD 29 × 3) | MAD 87.00 |
| Duration discount | - MAD 8.70 |
| Insurance (Basic, included) | MAD 0.00 |
| Insurance upgrade (Standard) | MAD 36.00 |
| Add-ons (GPS) | MAD 9.00 |
| Taxes and fees | MAD 9.13 |
| **Total** | **MAD 132.43** |
| Deposit (refundable) | MAD 200.00 |

The **deposit** is not agency revenue: it is given back to you, which is why it sits under the total. The order in which the price is chosen is explained in [the pricing engine](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine).

## Step 3, Details and documents

*Screenshot: Step 3: contact details and licence (screen no. 33).*

**Details and documents**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Full name | Yes | First and last name | Youssef El Amrani | Driver's name, shown to the agency and on the invoice. |
| Dial code, Phone number | Yes | Country code then number | +212, 612 345 678 | Lets the employee reach you on the day. |
| Licence number | Yes | As written on the licence | 12/345678 | Checked by the agency at handover. |
| Licence expiry date | Yes | Date | 15 March 2031 | The licence must be valid for the whole rental. |
| Driver age band | Depends on the agency | Band offered | 25 and over | Some agencies take it into account. |
| Notes for the agency | No | Free text | I arrive on the 9:40 train | Read by the agency and the employee. |

**After you save:** your details and licence come from your profile and are updated for your next bookings. Fields are checked when you leave them; **Continue** stays greyed out, with the reason, while a required field is missing.

## Step 3.5, Add-ons and insurance

*Screenshot: Step 3.5: add-ons and insurance covers (screen no. 34).*

**Add-ons and insurance**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Included insurance | No (display) | Cover name, "Included" | Basic, included | Already part of the price. |
| Higher cover | No | One cover only | Standard, MAD 12 / day | Replaces the basic cover. Choosing Premium replaces Standard: they do not add up. |
| Additional driver | No | Checkbox, per day or fixed price | MAD 20 / day | Allows a second person to drive. |
| GPS | No | Checkbox | MAD 3 / day | GPS device supplied with the car. |
| Child seat | No | Checkbox | MAD 100 per booking | Seat fitted at handover. |
| Roadside assistance | No | Checkbox | MAD 15 / day | Help in case of breakdown. |
| Updated total | No (display) | Amount | MAD 132.43 | Changes with each choice. |

**After you save:** add-ons add up; the insurance cover is single. Only the add-ons offered by the agency appear, with how they are charged (per day or once per booking).

## Step 4, Confirmation

*Screenshot: Step 4: summary and confirmation (screen no. 35).*

**Confirmation**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car and agency | No (display) | Model, plate, agency | Dacia Logan, FastRent | The car booked. |
| Dates and locations | No (display) | Pickup, return, places | 20 May 10:00 to 23 May 10:00 | What you chose at step 1. |
| Add-ons and insurance | No (display) | List | Standard, GPS | What you chose at step 3.5. |
| Price breakdown | No (display) | All lines, total, deposit | Total MAD 132.43 | The price that will be frozen. |
| **Confirm booking** | Yes | Button | | Sends the booking to the agency. |

**After the action:** without an account, the "Sign in to continue" sheet opens. Signed in, the **Booking confirmed** screen shows your booking code.

## What happens next

- **If the agency confirms automatically**, your booking is Confirmed straight away: the invoice is created and the agency prepares the pickup.
- **Otherwise** it is Pending: the car is held for your dates while the agency approves. You are told as soon as it is confirmed.
- The price is **frozen** when you book. If the agency changes its prices later, your amount does not change.
- You get the confirmation as a notification, by email and in **Notifications**, then reminders 24 h and 2 h before pickup. See the [notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications).
- Online card payment is not available yet. You pay the agency, which records the payment and the deposit. See [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices).
- On the day, an agency employee meets you at the chosen place, inspects the car with you and photographs it before handing over the keys.

## Troubleshooting

| Message shown | What is happening | What to do |
|---|---|---|
| "This car is no longer available for those dates. Pick other dates or another car." | Someone booked these dates while you were filling in, or the agency blocked the car. | Go back to step 1 and change the dates, or choose another car. |
| "The agency has no price for this duration yet. Try another duration." | The agency has no price for this duration. DriveGo never shows a price of zero. | Shorten or lengthen the rental, or choose another car. |
| "Those dates were just booked. Pick other dates." | Two bookings arrived at the same time; only one can go through. | Choose other dates. No booking was created in your name. |
| "No connection. Check your network." | Confirmation needs a connection. | Reconnect, then tap **Confirm booking** again. No duplicate booking is created. |
| **Continue** stays greyed out | A required field is missing, or the return is before the pickup. | Read the reason shown and fix the flagged field. |

## Related pages

- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)
- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)


---

# Follow my bookings

> Find all your bookings, their status, the pickup place and time, the assigned employee, the inspections and the invoice, with the full timeline.

**Who can use this:** Individual customer  
**In the app:** Bookings › Booking details  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings  
**Updated on:** 2026-10-25

The **My bookings** screen lists all your bookings. **Booking details** brings together everything about one rental: the car, the agency, the dates, the pickup place, the employee who meets you, the pickup and return inspections, the invoice and the timeline.

## Steps

1. Tap **Bookings** in the navigation bar. The **My bookings** screen opens.
2. Filter by status if needed. Active filters show as chips; tap a chip's cross to remove it.
3. Tap a booking to open its **Booking details**.
4. Check the pickup block: date, time, place and, once chosen, the name of the employee.
5. Tap the address to open directions in your maps app.
6. After pickup or return, open the inspection to see the state of the car and the photos taken with you.
7. Tap the invoice to see its details or download it as a PDF.

*Screenshot: My bookings: the list with the status of each booking (screen no. 37).*

**My bookings**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status filter | No | One or more statuses | Confirmed | Shows only bookings with this status. |
| Booking code | No (display) | BK, the date in 6 digits, a number | `BK-240520-7821` | The code to give the agency. |
| Car | No (display) | Photo, model, plate | Dacia Logan, 12345-A-6 | The car booked. |
| Agency | No (display) | Name | FastRent | The agency renting you the car. |
| Dates and duration | No (display) | Pickup, return, days | 20 to 23 May, 3 days | Duration counted in whole days. |
| Total | No (display) | Amount and currency | MAD 132.43 | Price frozen at booking. |
| Status | No (display) | Badge | Confirmed | Where the booking stands. |
| Payment status | No (display) | Badge | Unpaid | Where the invoice stands. |

**After the action:** tap a card to open its details. Past 20 bookings, the list loads as you scroll.

## Booking statuses

| Status on screen | What it means for you |
|---|---|
| Draft | The booking has not been sent yet. |
| Pending | The agency has to approve. The car is held for your dates meanwhile. |
| Confirmed | The agency confirmed. The invoice is created and the pickup is being prepared. |
| **Assigned for pickup** | An agency employee has been chosen to hand you the car. |
| **Pickup in progress** | The employee is on the way, preparing the car or doing the pickup inspection with you. |
| Active | You have the car. |
| **Return in progress** | The employee is receiving the car and doing the return inspection. |
| Completed | The car is back. You can leave a review. |
| Cancelled | The booking is cancelled. The dates are released. |
| **Dispute** | A disagreement is open with the agency. The DriveGo team follows the case. |

The full list is in the [status reference](https://docs.drivego.thesuperplatform.com/en/reference/statuses).

*Screenshot: Booking details: pickup, employee, inspections and invoice (screen no. 38).*

**Booking details**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car and agency | No (display) | Model, plate, photo, agency, branch | Dacia Logan, FastRent Casablanca | What and where. |
| Pickup | No (display) | Date, time, place, address | 20 May 10:00, bd Zerktouni | Tap the address for directions. |
| Return | No (display) | Date, time, place | 23 May 10:00, same agency | Shown separately if the place differs. |
| Assigned employee | No (display) | Name | Mehdi Tahiri | Appears once the agency has chosen the employee. |
| Pickup inspection, Return inspection | No (display) | Mileage, fuel, checklist, photos | 45,210 km, full tank | The state of the car recorded with you. |
| Price breakdown | No (display) | All lines, total, deposit | Total MAD 132.43 | The breakdown frozen at booking. |
| Invoice | No (display) | Number, amount, balance due | MAD 132.43, balance MAD 0.00 | Tap to open the invoice. |
| Timeline | No (display) | Dated list | Confirmed on 18 May at 14:02 | Every status change. |
| **Cancel booking** | No | Button | | Shown until the car has been handed to you. |
| **Leave a review** | No | Button | | Shown when the booking is completed and not yet rated. |

**After the action:** without a connection, the screen shows the last stored version with the words "Last updated".

## What happens next

- You are told at each step: booking confirmed, reminders 24 h and 2 h before pickup, employee on the way, car ready, reminder 24 h before return, invoice ready. See the [notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications).
- When the employee finishes the handover, the booking becomes **Active**. When the employee finishes receiving the car at return, it becomes **Completed** and the invoice is finalised, with any damage charged.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| A booking is missing | The list only shows bookings made with this account. | Check you are signed in with the right email address. |
| No employee is shown | The agency has not chosen the employee yet. | Nothing: you are told as soon as one is chosen. |
| "Last updated" with an old time | You are offline. | Reconnect; the screen refreshes on its own. |
| "Not found." | The link does not match any of your bookings. | Open the booking from **My bookings**. |

## Related pages

- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)
- [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices)
- [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Invoices and payments

> View the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained.

**Who can use this:** Individual customer  
**In the app:** Bookings › Booking details › Invoice  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices  
**Updated on:** 2026-10-25

Every confirmed booking has an invoice issued by the agency. The **Invoice** screen shows it line by line, with the payments received and the balance due, and lets you download it as a PDF.

## Steps

1. Open **Bookings**, then the booking.
2. In the billing block, tap the invoice. The **Invoice** screen opens.
3. Read the lines: rental, insurance, add-ons, any damage charged, then taxes and the total.
4. Check the payment status and the balance due.
5. Tap **Download invoice** to get the PDF, with the DriveGo logo and the agency's details.

*Screenshot: Invoice: lines, taxes, payments and payment status (screen no. 39).*

**The Invoice screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Invoice number | No (display) | Number given by the agency | 2026-00042 | The reference to quote to the agency. |
| Date, Due date | No (display) | Dates | 18 May, due 20 May | Issue date and payment deadline. |
| Agency and customer | No (display) | Names | FastRent, Youssef El Amrani | Who bills and who is billed. |
| Booking | No (display) | Code | `BK-240520-7821` | The rental concerned. |
| Lines | No (display) | Label, quantity, price, amount | Rental 3 days, MAD 78.30 | Rental, insurance, add-ons; damage only if it is charged to you. |
| Taxes | No (display) | Amount | MAD 9.13 | Shown separately. |
| Total | No (display) | Amount and currency | MAD 132.43 | The invoice amount. |
| Payments | No (display) | Date, amount, method | 20 May, MAD 132.43, cash | Each payment recorded by the agency. |
| Balance due | No (display) | Amount | MAD 0.00 | Total minus payments. |
| Payment status | No (display) | Badge | Paid | See the table below. |
| **Download invoice** | No | Button | | Downloads the PDF. Needs a connection. |

**After the action:** the PDF is saved on your device. The amounts shown are the agency's, never recalculated by the app.

## Payment status

| Status | Meaning |
|---|---|
| Unpaid | No payment recorded yet. |
| **Partly paid** | Part of the total is paid; the balance due is shown. |
| Paid | The total is paid. |
| **Refunded** | The booking was cancelled after payment and the amount is given back through a credit note. |
| Overdue | The due date has passed and an amount is still owed. |

> **How to pay**
>
> Online card payment is not available in DriveGo yet. You pay the agency; the agency records the payment and your invoice status updates.

## The deposit

The deposit appears in the price breakdown, under the total, as "Deposit (refundable)". It is not part of the price and not an invoice line: the agency records it separately at pickup and gives it back at return. It is not agency revenue. When it is returned, you get a notification.

## Damage charged

If the return inspection finds new damage, the agency reviews it before any charge. You only see its amount once the agency charges it:

- a line is added to the booking invoice if it is not yet finalised,
- otherwise, a separate damage invoice is issued, linked to the same booking.

The agency may also decide not to charge it; nothing then appears on your invoices.

## What happens next

- When your invoice is ready, you get a notification, an email and a message in **Notifications**.
- Each payment recorded by the agency is confirmed by email and in **Notifications**.
- If you cancel after invoicing, a credit note cancels the invoice: see [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation).

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| No invoice on a booking | The booking is still **Pending**: the invoice is created at confirmation. | Wait for the agency to confirm. |
| The payment made to the agency is missing | The agency has not recorded it yet. | Ask the agency, with your booking code. |
| The PDF does not download | Downloading needs a connection. | Reconnect and try again. |
| "Your account cannot perform this action." | The invoice does not belong to this account. | Sign in with the account that booked. |

## Related pages

- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation)
- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)


---

# Cancel a booking

> Cancel a booking as long as the car has not been handed to you. The refund summary shows what was invoiced, what was paid and what you get back.

**Who can use this:** Individual customer  
**In the app:** Bookings › Booking details › Cancel booking  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation  
**Updated on:** 2026-10-25

The **Cancel booking** screen lets you cancel a rental before the car is handed over. You give a reason, you confirm your identity if a refund is involved, then a refund summary shows what the cancellation produces.

## When you can cancel

| Booking status | Cancellation possible |
|---|---|
| **Draft**, **Pending**, **Confirmed** | Yes |
| **Assigned for pickup** | Yes |
| **Pickup in progress** | No: the employee is already handing you the car |
| **Active**, **Return in progress**, **Completed** | No |
| **Cancelled**, **Dispute** | No |

On the customer side, only the person who made the booking can cancel it. The agency (its owner or manager) can also cancel a booking.

## Steps

1. Open **Bookings**, then the booking to cancel.
2. Tap **Cancel booking**. The button only appears when the status allows it.
3. Give the reason for cancelling.
4. If the booking has already been paid, confirm your identity with Face ID, your fingerprint or your password. This confirmation stays valid for 5 minutes.
5. Confirm the cancellation.
6. Read the refund summary: the booking is now Cancelled.

*Screenshot: Cancel booking: reason and refund summary (screen no. 40).*

**Cancel booking**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Summary | No (display) | Code, car, dates, total | `BK-240520-7821`, 20 to 23 May | The booking you are about to cancel. |
| Reason | Yes | Free text | My trip is postponed | Passed to the agency. Without a reason, the cancellation is refused. |
| Confirm your identity | Yes if a payment was made | **Confirm with Face ID / fingerprint** or **Confirm with password** | Face ID | Protects an action that triggers a refund. |
| **Confirm** | Yes | Button | | Cancels the booking. Needs a connection. |
| Invoice | No (display) | Number | 2026-00042 | The booking invoice, if there was one. |
| Credit note | No (display) | Number | 2026-00051 | The document that cancels the invoice if it was already finalised. |
| Invoiced | No (display) | Amount | MAD 132.43 | What had been invoiced. |
| Paid | No (display) | Amount | MAD 132.43 | What you had paid. |
| Refundable | No (display) | Amount | MAD 132.43 | What you get back under the agency's terms. |
| Refundable deposit | No (display) | Amount | MAD 200.00 | The deposit still held by the agency, which is returned to you. |

**After you save:** the booking becomes **Cancelled**, the dates are released and you receive the summary as a notification and by email.

Amounts are always in the booking's currency. DriveGo adds no cancellation fee: the summary shows what the cancellation produces under the agency's terms. Read those terms before you book.

> **Cancelling is final**
>
> A cancelled booking cannot be restored. To change dates, cancel and make a new booking.

## What happens next

- The car becomes available again and the pickup the agency had prepared is cancelled.
- If the invoice was not finalised yet, it is deleted. If it was, a credit note cancels it.
- The deposit still held is returned to you by the agency; you are told when it is refunded.
- You and the agency receive the cancellation notification.

## Troubleshooting

| Message or situation | Explanation | What to do |
|---|---|---|
| **Cancel booking** does not appear | The car is already being handed over, or the rental has started. | Contact the agency from the booking details. |
| "Some details are invalid. Fix the highlighted fields." | The reason is empty. | Give a reason, then confirm. |
| The booking can no longer be cancelled | Its status changed meanwhile, for example the employee started the handover. | Reopen the booking to see its status. |
| "Not available offline: this action needs a connection so the agency can confirm it." | A cancellation is never queued offline. | Reconnect, then cancel. |
| "Could not confirm. Check your password." | The identity check failed. | Try again with your password. |

## Related pages

- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices)
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Leave a review

> Rate your rental on four criteria, from 1 to 5, and add a comment. One review per completed booking; it feeds the public rating of the agency and the car.

**Who can use this:** Individual customer, Company member, Company admin  
**In the app:** Bookings › Booking details › Review  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/reviews  
**Updated on:** 2026-10-25

After a completed rental, the **Review** screen lets you rate the agency and the car. Ratings are public: they appear on the car page and on the agency page.

## Steps

1. Wait until the booking is Completed, that is, the employee has received the car back.
2. Open the review request notification, or **Bookings** and then the completed booking.
3. Tap **Leave a review**. The **Review** screen opens.
4. Give a rating from 1 to 5 to each of the four criteria.
5. Add a comment if you wish.
6. Tap **Send review**.

*Screenshot: Review: four criteria rated from 1 to 5 and a comment (screen no. 44).*

**The Review screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | 1 to 5 stars | 5 out of 5 | The condition, cleanliness and working order of the car. |
| Service | Yes | 1 to 5 stars | 4 out of 5 | The agency's welcome and availability. |
| Handover | Yes | 1 to 5 stars | 5 out of 5 | Punctuality, inspection and explanations at pickup and return. |
| Value for money | Yes | 1 to 5 stars | 4 out of 5 | The price paid against the rental received. |
| Comment | No | Free text | Clean car, quick handover | Shown on the agency page with your name. |
| **Send review** | Yes | Button, greyed out while a criterion is missing | | Publishes your review. |

**After you save:** the review is linked to the booking, the car and the agency. The agency's average rating is recalculated every night: it may only change the next day.

## The rules

- **Once per booking.** A review that has been sent cannot be sent again.
- **Only after a completed rental.** A cancelled, active or disputed booking cannot be rated.
- **Only by the booking's customer.** For a company booking, it is the driver or the person who booked.
- **Real reviews only.** DriveGo only shows ratings left by customers who rented. An agency without reviews shows "No reviews yet".

## What happens next

- On the agency page, the latest reviews appear with their author's name, the rating and the comment.
- You get the review request about 24 hours after the car is returned, as a notification and in **Notifications**. You do not have to answer.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| **Leave a review** does not appear | The booking is not completed, or you have already rated it. | Check the status in **My bookings**. |
| The booking has already been rated | A review was sent, perhaps from another device. | Nothing: the existing review is kept. |
| **Send review** stays greyed out | One of the four criteria is not rated. | Rate all four criteria. |
| The agency rating has not changed | Averages are recalculated every night. | Come back the next day. |

## Related pages

- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)


---

# Profile, documents and favourites

> Update your contact details and licence, find your favourite cars and agencies, save searches with alerts, and set language, appearance and security.

**Who can use this:** Individual customer  
**In the app:** Profile  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/customer/profile  
**Updated on:** 2026-10-25

The **Profile** tab gathers what concerns you: your contact details, your driving licence, your favourite cars and agencies, your saved searches and your settings. This information is reused automatically in your next bookings.

## Steps

1. Tap **Profile** in the navigation bar. The **Profile and documents** screen opens.
2. Check your name, phone and photo, and correct them if needed.
3. Enter your driving licence number and its expiry date.
4. Tap **Save**.
5. For your favourites, tap **Favourites** in the navigation bar.
6. For your saved searches, open **Saved searches** from your profile.
7. For language, appearance, security and notifications, open **Settings**.

*Screenshot: Profile and documents: contact details and driving licence (screen no. 42).*

**Profile and documents**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Photo | No | Image | Your photo | Shown to the agency. Without a photo, your initials appear. |
| Full name | Yes | First and last name | Youssef El Amrani | Shown to the agency and on your invoices. |
| Email address | Yes (cannot be changed here) | Email address | youssef@example.com | Your sign-in identifier. |
| Dial code, Phone number | Yes | Country code then number | +212, 612 345 678 | Lets the employee reach you on pickup day. |
| Licence number | Yes to book | As written on the licence | 12/345678 | Reused at booking step 3. |
| Licence expiry date | Yes to book | Date | 15 March 2031 | Must cover the whole length of your rentals. |
| Preferred language | No | Français, English, العربية | English | Language of your emails and notifications. |
| **Save** | Yes | Button | | Saves your changes. |

**After you save:** your details and licence are reused at each booking. A language change applies at once to the app and to the next emails.

## Favourites

*Screenshot: Favourites: saved cars and agencies (screen no. 41).*

**Favourites**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Favourite cars | No (display) | Up-to-date car cards | Dacia Logan, FastRent | The cars you marked. |
| Favourite agencies | No (display) | Agency cards | DrivePro, Rabat | The agencies you marked. |
| Favourite icon | No | On or off | On | Tap it to remove a favourite. Adding and removing are instant. |

**After the action:** tap a card to open the car or agency page. Without an account, the tab offers to sign you in.

To add a favourite, tap the favourite icon on a car or agency page.

## Saved searches

*Screenshot: Saved searches (screen no. 43).*

**Saved searches**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Title | Yes when saving | Free text | SUV in Marrakech in July | The name you give the search. |
| Criteria | No (display) | City, dates, category, price, gearbox | Marrakech, SUV, under MAD 600 / day | The saved filters. |
| Alert | No | Switch | On | Tells you when a car matches. |
| Open | No | Tap the row | | Runs the search again with the same filters. |
| Delete | No | Button | | Deletes the saved search. |

**After the action:** a search is saved from the **Search** screen, with its filters and a title.

## Settings

| Setting | Where | Effect |
|---|---|---|
| **Language** | **Settings**, **Language** | French, English or Arabic. In Arabic, the whole interface runs right to left. |
| **Appearance** | **Settings** | **System**, **Light** or **Dark**. |
| **Security** | **Settings** | **Biometric sign-in devices**: your devices with Face ID or fingerprint, when they were added, when they were last used, and a **Remove** button. |
| **Notifications** | **Settings** | Turn notifications on or off on this device, and choose the categories. |

Face and fingerprint recognition stay on your device: DriveGo never receives them. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id).

## What happens next

- Removing a biometric sign-in device asks you to confirm your identity. The removed device can no longer sign you in without a password.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| "Enter a valid phone number." | The number does not match the chosen dial code. | Check the **Dial code** and the number. |
| Biometric sign-in is missing from **Security** | "This device has no compatible biometric unlock." | Use your password on this device. |
| A favourite has disappeared | The car was sold or the agency is no longer visible on DriveGo. | Look for a similar car. |
| "Sign in to manage your account security." | You are not signed in. | Sign in, then come back to **Settings**. |

## Related pages

- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)


---

# Company customer guide

> Rent for your company: several cars from several agencies in one booking, negotiated rates, drivers and grouped invoices.

**Who can use this:** Company admin, Company member  
**In the app:** Company  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/company  
**Updated on:** 2026-10-25

A company account lets a business rent cars for its staff from the verified agencies on DriveGo. The DriveGo team verifies the company before its first booking. You can then book several cars from several agencies at once, at your negotiated rates, and follow all your invoices in one place.

*Screenshot: Company home: upcoming bookings, drivers, unpaid invoices (screen no. 45).*

**Company home**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Active bookings | Display | Number | 3 | Company rentals whose car is currently with a driver. |
| Upcoming bookings | Display | List of cards: car, agency, dates, driver | Dacia Logan, FastRent, 2 to 5 Nov | The next pickups. Tap a card to open the details. |
| Drivers | Display | Number | 12 | The people listed in **Drivers and members**. |
| Pending documents | Display | Number | 1 | Drivers with a missing document, such as the licence. |
| Spend this month | Display | Amount per currency | MAD 8,450 | What the company spent this month, one line per currency. Shown to the admin. |
| Unpaid invoices | Display | Number and amount per currency | 2 invoices, MAD 1,320 | Invoices still to pay. Tap to open **Invoices**. |
| Alerts | Display | Short messages | Karim Bouaid's licence expires in 15 days | Things that need action from you. |

**After you save:** nothing is saved on this screen. Each item opens the matching screen, and the figures refresh every time you open it.

## Two roles in the app

| Role | Who | What they see and do |
|---|---|---|
| **Company admin** | The person who created the company account | All company bookings, drivers and members, all invoices, pricing offers, the company profile and its verification. |
| **Company member** | A colleague added by the admin | The bookings where they are the driver, and the invoices for those bookings. They never see the credit limit or other drivers' bookings. |

An account created with the "Company" type becomes the admin. Members are added by the admin from **Drivers and members**: an account is created for them from their email address.

## Job titles inside the company

Each person added also has a job title, shown in the drivers list:

| Job title | Use |
|---|---|
| Company admin | Manages the company account. |
| Booking manager | Organises bookings for colleagues. |
| Driver | Drives the booked cars. |

## The navigation bar

On a phone, the bar at the bottom of the screen holds **Home**, **Search**, **Bookings**, **Invoices** and **Company**. On a large screen, the same items move to the side bar. If you also have a personal or agency account, **Switch space** takes you from one space to the other.

## Before the first booking

1. Complete the **Company profile**: legal name, tax ID, documents.
2. Send it for verification. The DriveGo team checks it.
3. Once the company is Verified, you can book.

See [Profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification).

## Company guides

- [Company profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification): Enter your company's legal name, tax ID and documents, then send the profile for verification. A company must be verified before it can book.
- [Book several cars at once](https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking): Select several cars from several agencies, compare the company price with the individual price, then confirm everything at once: all or nothing.
- [Bookings, drivers and members](https://docs.drivego.thesuperplatform.com/en/guides/company/bookings-drivers): Follow your company's bookings, add drivers with their licence, and assign a driver to each booking. The admin sees everything, a member sees their own rentals.
- [Company invoices and pricing offers](https://docs.drivego.thesuperplatform.com/en/guides/company/invoices-offers): Find your company's invoices grouped by agency and month, with a total per group, and see the negotiated rates agencies have granted you.

## Related pages

- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)
- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)


---

# Company profile and verification

> Enter your company's legal name, tax ID and documents, then send the profile for verification. A company must be verified before it can book.

**Who can use this:** Company admin  
**In the app:** Company › Company profile  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification  
**Updated on:** 2026-10-25

The **Company profile** describes your business: legal identity, tax ID, contact details and documents. The DriveGo team checks it before the company can book. The **Company verification** screen shows where that check stands.

## Steps

1. Open **Company**, then **Company profile**.
2. Fill in the fields in screen order, described below.
3. Add the requested documents, with their expiry date when there is one.
4. Tap **Save**. The profile is saved as Draft.
5. Tap **Send for verification**. The profile becomes Pending.
6. Follow the result in **Company verification**. You are also told by notification and email.

*Screenshot: Company profile: legal identity, tax ID and documents (screen no. 46).*

**Company profile**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Legal name | Yes | Free text | Atlas Logistics SARL | The company's legal name, as printed on invoices. Locked once the company is verified. |
| Trade name | No | Free text | Atlas Logistics | The everyday name, if different from the legal name. |
| Country | Yes | Morocco or United Arab Emirates | Morocco | The country of the head office. It sets the list of cities. |
| City | No | Cities of the chosen country | Casablanca | The city of the head office. |
| Tax ID | Yes | ICE in Morocco; VAT number or TRN in the UAE | 001234567000089 | The official tax identifier. Locked once the company is verified. |
| Registration number | No | Free text | RC 123456 | The trade register number. |
| Address | No | Free text | 12 boulevard d'Anfa, Casablanca | The head office address, shown on invoices. |
| Phone | No | Country code and number | +212 522 00 00 00 | The number agencies can call. |
| Email | No | Email address | fleet@atlas-logistics.ma | The company's contact address. |
| Main contact person | No | First and last name | Sara Lahmidi | The person to contact about rentals. |
| Documents | Depends on the check | Document type, file, expiry date | Trade register, PDF, 31/12/2027 | The proofs the DriveGo team checks. Add one line per document. |
| **Save** | Button | | | Saves the profile without sending it. |
| **Send for verification** | Button | Available in Draft or Rejected | | Sends the profile to the DriveGo team. |

**After you save:** the profile stays editable while it is a Draft. Once sent, it is Pending and you wait for the result. After verification, the legal name and tax ID can no longer be changed in the app; the other fields stay editable.

*Screenshot: Company verification: status and result (screen no. 47).*

**Company verification**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Verification status | Display | Draft, Pending, Verified, Rejected | Pending | Where the check of your company stands. |
| Reason | Display | Text | Trade register unreadable | Why it was rejected, written by the DriveGo team. |
| Documents sent | Display | List with expiry dates | Trade register, 31/12/2027 | What was sent with the profile. |
| **Edit profile** | Button | Shown in Draft or Rejected | | Reopens the profile so you can fix it and send it again. |

**After you save:** when the DriveGo team decides, the status changes here and you get a notification and an email.

## Verification statuses

| Status | Meaning | What you can do |
|---|---|---|
| Draft | The profile is being filled in. | Complete it and send it. |
| Pending | The profile has been sent; the DriveGo team is checking it. | Wait for the result. |
| Verified | The company is verified. | Book. |
| Rejected | The check failed. You are told why. | Fix the profile and send it again. |

Only the DriveGo team can verify or reject a company.

## What happens next

- The result reaches you by notification, email and in **Notifications**.
- Once verified, the company can book, and agencies can offer it negotiated rates.
- Your invoices are issued in the legal name of the profile.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| A booking is refused because the company is not verified | The company is not yet Verified. | Send the profile for verification and wait for the result. |
| You cannot change the legal name or tax ID | These fields are locked after verification. | Contact support from **Help centre**. |
| The **Send for verification** button is missing | The profile is already Pending or Verified. | Follow the status in **Company verification**. |
| The city you want is missing | The city list depends on the chosen country. | Choose the right country first. |

## Related pages

- [Book several cars at once](https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)
- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)


---

# Book several cars at once

> Select several cars from several agencies, compare the company price with the individual price, then confirm everything at once: all or nothing.

**Who can use this:** Company admin, Company member  
**In the app:** Search › Selection review › Company confirmation  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking  
**Updated on:** 2026-10-25

Company booking works with a **selection tray**: you add cars from several agencies as you search, then book them all together. The review groups the cars by agency, with a subtotal per agency and a grand total per currency.

## Before you start

- Your company is Verified. Otherwise the booking is refused. See [Profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification).
- The drivers you want to assign are added and **Active** in **Drivers and members**.
- A company member can only book for themselves, as the driver.

## Steps

1. Open **Search**. Choose the city and dates, then show the results as a list or on the map.
2. Compare prices: each car shows the company price next to the individual price, with the discount percentage.
3. Add a car to your selection. The tray appears at the bottom of the screen, for example "2 cars selected · Review selection".
4. Keep searching and add more cars, from the same agency or others, for the same dates or different ones.
5. Tap **Review selection**. The **Selection review** screen opens.
6. For each car, check the dates, pickup place, driver, extras and insurance. Remove a car if needed.
7. Check each agency's subtotal and the grand total.
8. Tap **Confirm booking**. The **Company confirmation** screen lists every booking created, with its code, for example `BK-240520-7821`.

*Screenshot: Company results: company price compared with the individual price (screen no. 49).*

**Company search and results**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| City | Yes | Cities covered | Casablanca | Where you collect the cars. |
| Pickup date | Yes | Date and time | 2 Nov 2026, 10:00 | When the rental starts. |
| Return date | Yes | Date and time, after the pickup | 5 Nov 2026, 10:00 | When the rental ends. Each started 24-hour period counts as one day. |
| Filters | No | Category, gearbox, fuel, seats, price, agency, insurance included | SUV, Automatic | Narrow the list. Active filters show as chips you can remove. |
| List or map | No | Two views | List | Switches between result cards and the map. The results are the same. |
| Company price | Display | Amount per day, in the agency's currency | MAD 270 / day | Your price, from the agency's rates for your company. |
| Individual price | Display | Struck-through amount and discount % | MAD 300 / day, -10% | What an individual would pay, for comparison. |
| **Add to selection** | Button | | | Puts the car in the tray for the chosen dates. |
| Selection tray | Display | Number of cars and a button | 2 cars selected · Review selection | Stays at the bottom of the screen while you search. |

**After you save:** the car stays in the tray while you look for others. Nothing is booked until you confirm the review.

*Screenshot: Company map: cars on the map (screen no. 50).*

**Company map**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Price pin | Display | Bubble with the price per day | MAD 270 | A car available at that spot. Tap the bubble to see the car card. |
| Zoom in, Zoom out | No | Buttons | | Change the area shown. The list follows the map area. |
| **Add to selection** | Button | | | Same as in the list. |

**After you save:** cars added from the map join the same tray as those added from the list.

## The company price

The price shown comes from the most precise agency rate for your company, in this order:

1. Rate reserved for your company for this car
2. Rate reserved for your company for this car category
3. Company rate for this car
4. Company rate for this category
5. Individual rate for this car
6. Individual rate for this category
7. The agency's base rate

**Example.** A FastRent SUV has three rates for 3 days: MAD 400 per day reserved for Atlas Logistics SARL, MAD 450 per day for all companies, MAD 500 per day for individuals. Atlas Logistics SARL pays MAD 400 × 3 = MAD 1,200; another company pays MAD 450 × 3 = MAD 1,350; an individual pays MAD 500 × 3 = MAD 1,500. These amounts are examples.

If a company rate carries a discount, it shows in the price breakdown on the "Company discount" line. More examples are in [how prices are calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine). Your negotiated rates are listed in [Pricing offers](https://docs.drivego.thesuperplatform.com/en/guides/company/invoices-offers).

*Screenshot: Selection review: cars grouped by agency, subtotals and total (screen no. 52).*

**Selection review**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency section | Display | Agency name and its cars | FastRent | Cars are grouped by agency. |
| Dates and pickup place | Yes | Date, time and place, per car | 2 Nov, 10:00, Casablanca agency | Editable car by car. |
| Driver | Yes for the admin | Drivers with Active status | Karim Bouaid | Who will take the car. A member is always their own driver. |
| Insurance | No | Included insurance, or one higher cover | Standard | A higher cover replaces the other; they do not add up. |
| Extras | No | Additional driver, GPS, child seat, roadside assistance | GPS | Extras add up, per day or once, as set by the agency. |
| Price breakdown | Display | Rental, Company discount, Insurance, Extras, Taxes and fees, Total | Total MAD 1,380 | Each car's price, line by line. |
| Deposit (refundable) | Display | Amount below the total | MAD 3,000 | Held at pickup, returned at return. It is not part of the price. |
| Agency subtotal | Display | Amount in the agency's currency | MAD 2,760 | The sum of that agency's car totals. |
| Grand total | Display | One amount per currency | MAD 2,760 and AED 1,150 | Two currencies are never added together. |
| **Remove** | Button | | | Takes a car out of the selection. |
| **Confirm booking** | Button | | | Creates all the bookings at once. |

**After you save:** one booking is created per car, all linked to the same group, then the **Company confirmation** screen lists them with their codes. If even one car is no longer available, no booking is created.

## All or nothing

Confirmation creates every booking in one operation, even across agencies. If a single car is no longer available, nothing is created: remove or replace that car, then confirm again. You never end up with a half-booked selection. The same car cannot appear twice in the selection for overlapping dates.

## What happens next

- Each booking follows its own path: agency confirmation, pickup, return.
- Each agency receives its bookings and prepares the pickups. Each confirmed booking has its invoice.
- The company admin receives the confirmation of every booking, whoever the driver is.
- Each booking's price is frozen at confirmation: a later rate change does not alter it.

## Troubleshooting

| Message or situation | Explanation | What to do |
|---|---|---|
| "This car is no longer available for those dates. Pick other dates or another car." | One of the cars was booked meanwhile. Nothing was created. | Remove or replace that car and confirm again. |
| "The agency has no price for this duration yet. Try another duration." | No agency rate covers the duration of one of the cars. | Change that car's duration or remove it. |
| "Your account cannot perform this action." | The company is not verified, or a member is trying to book for another driver. | Get the company verified, or ask the admin to book. |
| A driver is missing from the list | They are not Active. | Update their record in **Drivers and members**. |
| The grand total shows two amounts | The cars are in different currencies. | This is normal: DriveGo never adds two currencies. |

## Related pages

- [Bookings, drivers and members](https://docs.drivego.thesuperplatform.com/en/guides/company/bookings-drivers)
- [Company invoices and pricing offers](https://docs.drivego.thesuperplatform.com/en/guides/company/invoices-offers)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)


---

# Bookings, drivers and members

> Follow your company's bookings, add drivers with their licence, and assign a driver to each booking. The admin sees everything, a member sees their own rentals.

**Who can use this:** Company admin, Company member  
**In the app:** Bookings › Booking details › Assign driver  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/company/bookings-drivers  
**Updated on:** 2026-10-25

The **Company bookings** screen lists your company's rentals. **Drivers and members** manages the people who drive or book for the company. **Assign driver** sets who takes the car for a given booking.

## Who sees what

| Role | Visible bookings | Can manage drivers |
|---|---|---|
| Company admin | All company bookings | Yes |
| Company member | Only the bookings where they are the driver | No, they only see their own record |

## Steps: add a driver

1. Open **Company**, then **Drivers and members**.
2. Tap **Add driver**.
3. Fill in the name, email, phone, licence and job title, as described below.
4. Tap **Save**. If the email is new, a company member account is created for that person.

## Steps: assign a driver to a booking

1. Open **Bookings**, then the booking.
2. Tap **Assign driver**.
3. Choose a driver with **Active** status.
4. Tap **Confirm**. The driver's name appears on the booking and the agency sees it.

*Screenshot: Company bookings (screen no. 54).*

**Company bookings**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status filter | No | Pending, Confirmed, Active, Completed, Cancelled | Confirmed | Shows only the bookings in that status. |
| Booking card | Display | Code, car, agency, dates, driver, total, status | BK-240520-7821, Dacia Logan, FastRent | One line per rental. Tap to open the details. |
| Payment status | Display | Unpaid, Partly paid, Paid, Refunded | Unpaid | Where payment of the invoice stands. |

**After you save:** the booking details open. Pull the list down to refresh it.

*Screenshot: Details of a company booking (screen no. 55).*

**Booking details**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Code and status | Display | Booking code and status badge | BK-240520-7821, Confirmed | The reference to give the agency if you have a question. |
| Car and agency | Display | Model, plate, agency | Dacia Logan, FastRent | What you booked and from whom. |
| Dates and places | Display | Pickup and return | 2 Nov 10:00 to 5 Nov 10:00 | When and where the car is handed over and returned. |
| Driver | Display | Name | Karim Bouaid | The person the agency employee hands the car to. |
| Assigned employee | Display | Name | Youssef El Amrani | The agency employee in charge of the handover. |
| Price breakdown | Display | Price lines, total, deposit | Total MAD 1,380 | The price frozen at booking. |
| Invoice | Display | Link | | Opens the booking's invoice. |
| **Assign driver** | Button, admin | | | Opens the assignment screen. |
| **Cancel booking** | Button | Depends on the booking status | | See [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation). |

**After you save:** changes made by the agency (assigned employee, status) appear here when you reopen the screen.

*Screenshot: Drivers and members: licence and status of each driver (screen no. 56).*

**Drivers and members**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Driver name | Yes | First and last name | Karim Bouaid | As shown on the licence. |
| Email | Yes | Email address | k.bouaid@atlas-logistics.ma | Used to create their member account if they have none. |
| Phone | No | Country code and number | +212 661 00 00 00 | So the agency can reach them on handover day. |
| Licence number | No | Text | 12/345678 | Checked by the agency at handover. |
| Licence expiry date | No | Date | 30/06/2028 | An expired licence makes the driver unassignable. |
| Licence file | No | Photo or PDF | licence.pdf | A copy of the licence. |
| Job title | No | Company admin, Booking manager, Driver | Driver | The person's role in the company. Default: Driver. |
| Status | Display or choice | Active, Pending documents, Licence expired, Inactive | Active | Only an Active driver can be assigned. |
| **Remove** | Button | | | Sets the person to Inactive. They are not deleted and their past bookings stay visible. |

**After you save:** the driver appears in the list and can be assigned if Active. When their licence nears expiry, the admin is told.

*Screenshot: Assign a driver to a booking (screen no. 57).*

**Assign driver**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Driver | Yes | A driver with Active status | Mehdi Tahiri | The person who will take the car. |
| **Confirm** | Button | | | Saves the choice. |

**After you save:** the name appears on the booking, the agency employee sees it on the handover task, and the driver sees the booking in their **Bookings**, with pickup and return reminders.

## Driver statuses

| Status | Meaning |
|---|---|
| Active | The driver can be assigned to a booking. |
| Pending documents | A document is missing, such as the licence. |
| Licence expired | The licence expiry date has passed. |
| Inactive | The person was removed from the company. They are no longer offered. |

## What happens next

- The assigned driver receives the pickup and return reminders.
- The admin receives the confirmation of every booking, whoever the driver is.
- Cancellations follow the same rules as for an individual: see [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation).

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| A member does not see a company booking | A member only sees the bookings where they are the driver. | The admin assigns them as driver, or opens the booking themselves. |
| The driver is not offered | They are not Active: pending documents, expired licence or inactive. | Update their licence or status. |
| The assignment is refused | The booking is completed or cancelled. | The driver can no longer change on a closed booking. |
| "Your account cannot perform this action." | Only the admin manages drivers and assignments. | Ask the company admin. |

## Related pages

- [Book several cars at once](https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking)
- [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)


---

# Company invoices and pricing offers

> Find your company's invoices grouped by agency and month, with a total per group, and see the negotiated rates agencies have granted you.

**Who can use this:** Company admin  
**In the app:** Invoices  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/company/invoices-offers  
**Updated on:** 2026-10-25

The **Company invoices** screen gathers every invoice for your company's rentals, grouped by agency and by month. The **Pricing offers** screen lists the rates each agency has granted your company.

## Steps

1. Tap **Invoices** in the navigation bar.
2. Filter by agency or month if needed.
3. For each group, read the invoiced total and the amount still to pay.
4. Tap an invoice to see its details or download it as a PDF.
5. For your negotiated rates, open **Company**, then **Pricing offers**.

*Screenshot: Company invoices: groups by agency and month (screen no. 58).*

**Company invoices**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency | No | Agencies you rent from | FastRent | Limits the groups to one agency. |
| Month | No | Month and year | October 2026 | Limits the groups to one month. |
| Group header | Display | Agency, month, currency | FastRent, October 2026, MAD | One group per agency and month. |
| Total | Display | Amount in the agency's currency | MAD 4,140 | The sum of the group's invoices. |
| Left to pay | Display | Amount | MAD 1,380 | The part not paid yet. |
| Invoice line | Display | Number, date, due date, booking, amount, status | 15/10/2026, BK-240520-7821, MAD 1,380, Unpaid | Tap to open the invoice. |
| **Download** | Button | PDF | | Downloads the invoice as a PDF, with the DriveGo logo and the agency's details. |

**After you save:** when the agency records a payment, the invoice status and the amount left to pay update. Two currencies are never added: an agency in Morocco and one in the UAE make two groups, in MAD and AED.

An invoice can be Unpaid, **Partly paid**, Paid or Overdue. See [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices).

> **Who sees invoices**
>
> The company admin sees all company invoices. A member only sees the invoices for their own bookings. The company's credit limit is never shown to members.

*Screenshot: Pricing offers: rates reserved for your company, by agency (screen no. 59).*

**Pricing offers**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency | Display | Name | FastRent | Offers are grouped by agency. |
| Car or category | Display | One specific car or a category | SUV | What the offer covers. |
| Duration | Display | Minimum and maximum days | 4 to 7 days | The rental length the offer applies to. |
| Price per day | Display | Amount, plus weekly and monthly prices if any | MAD 400 / day | Your negotiated price. |
| Discount | Display | Percentage | 5% | Company discount applied to the rental price. |
| Validity | Display | Start and end date | 1/11/2026 to 31/12/2026 | Outside these dates, the offer does not apply. |

**After you save:** this screen is read-only. To negotiate or change an offer, contact the agency directly: DriveGo is not part of the negotiation.

## How an offer applies

An offer reserved for your company comes before every other rate of the agency, in search and at booking. Only offers within their validity dates are shown. A changed or expired offer never changes the price of a booking already made: the price is frozen at booking.

## What happens next

- Each new monthly invoice is notified to the admin.
- When an agency creates a new offer for your company, the admin is told.

## Troubleshooting

| Situation | Explanation | What to do |
|---|---|---|
| An invoice is missing | The booking is still Pending, or a filter hides it. | Clear the filters. |
| Two agencies' totals are not added | The agencies invoice in different currencies. | This is normal. |
| No pricing offer | No agency has created a rate for your company yet. | Contact the agencies you rent from. |
| "Your account cannot perform this action." | Company-wide offers and invoices are for the admin only. | Ask the admin. |

## Related pages

- [Book several cars at once](https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking)
- [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)


---

# Agency guide

> Run your rental agency in DriveGo: agencies and branches, fleet, availability, prices, bookings, pickups, inspections, damage, accidents, insurance, finance, sales and team.

**Who can use this:** Agency owner, Agency manager, Finance manager, Fleet manager  
**In the app:** Switch space › Agency › Dashboard  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency  
**Updated on:** 2026-10-25

A rental agency runs its whole business in the DriveGo app, on a phone or a computer: cars, prices, bookings, pickups, inspections, damage, accidents, insurance, finance, sales and team. Everything you do in the app is saved straight away to your DriveGo account and shows up for the rest of your team.

This guide is for the agency owner and the office team. Field employees have their own guide: see the [employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee).

## Agency roles in plain words

The same person can have a different role in each agency. In an agency you are the **owner** if you hold that agency (or its head office); otherwise your role is the one the owner gave you when inviting you.

| Role | Where it acts | What it sees and does |
|---|---|---|
| Agency owner | All their agencies and branches | Everything: agencies, branches, fleet, prices, bookings, pickups, insurance, full finance, sales, team. Only the owner submits the agency for verification, creates a branch and confirms the sale of a car. |
| Agency manager | One agency | Day-to-day work: fleet, availability, prices, bookings, choosing the employee for each pickup, inspections, accidents. In finance, sees revenue and invoice status, but not costs or insurance premiums. |
| Finance manager | One agency | All of the agency's finance: invoices, payments, deposits, costs, insurance policies and insurance fees per car. Can read prices but not change them. |
| Fleet manager | One agency | Cars, availability, maintenance and damage. In finance, only maintenance and damage costs. |
| Agency employee | Their own tasks | The pickups, inspections, damage and accidents assigned to them. Sees neither finance nor prices. |

These rights are checked on every action, not just hidden on screen: when your role does not allow an action, the app shows "Your account cannot perform this action.". The full table is in [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions).

> **Several agencies**
>
> An owner with several agencies sees all of them. The **Choose agency** screen also offers "All agencies" for the dashboard, bookings, pickups and finance. A manager or employee only sees the agencies they were invited to, never the owner's other agencies.

## Finding your way in the agency space

To enter the agency space, open your avatar menu (computer) or the **Switch space** sheet (phone) and choose **Agency**. If you also rent cars for yourself, the same menu takes you back to the **Customer** space.

- **On a phone**, the bottom bar shows **Dashboard · Fleet · Bookings · Finance · More**. **More** opens the other screens: pickups, damage, maintenance, accidents, insurance, sales, team, branches, settings.
- **On a wide screen** (computer, tablet in landscape), a side bar replaces the bottom bar, with the same entries grouped under **Operations**, **Business** and **Account**. Lists (fleet, bookings, pickups) show the details alongside.

Badges show pending work: new bookings, pickups without an employee, open damage and accidents, overdue invoices.

## Where to start

1. Create your agency and ask for verification: [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding).
2. Add your branches and set the options offered to customers: [Agencies and branches](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches).
3. Add your cars, then their prices and insurance fees: [Fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet), [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules).
4. Invite your team: [Team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

## All pages of the agency guide

- [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding): Create your agency account, fill in your agency and ask for verification. An agency is only shown to customers once the DriveGo team has verified it.
- [Agencies and branches](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches): Organise your business into agencies and branches: head office, branch, airport counter or pickup point, in several cities and countries, with the options offered to customers.
- [Agency dashboard](https://docs.drivego.thesuperplatform.com/en/guides/agency/dashboard): The dashboard sums up the agency's day: fleet by status, today's bookings, pickups and returns, alerts and, depending on your role, revenue.
- [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet): Add your cars, keep their status, photos and mileage up to date, and find each car's history: inspections, damage, maintenance, accidents and bookings.
- [Availability calendar](https://docs.drivego.thesuperplatform.com/en/guides/agency/availability): See when a car is booked or off the road, and block it when it must not be rented. DriveGo refuses any booking that overlaps a blocked period.
- [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules): Set your prices per car or per category, by duration and customer type, with discounts and negotiated prices for a company. DriveGo never shows a price of zero.
- [Agency bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings): Follow every agency booking by tab, confirm pending ones, record the deposit and payments, cancel with a reason and handle disputes.
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations): Assign each pickup and each return to an employee, follow them step by step until the keys are handed over, and reassign or reschedule when something comes up.
- [Inspection review](https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review): Review the pickup and return inspections done by your employees: checklist, photos, mileage, fuel, signatures and new damage, then approve or ask for a correction.
- [Manage damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage): Follow every damage found on your cars, from report to repair, then charge it to the customer or waive it.
- [Manage maintenance](https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance): Plan the servicing of your cars, block them during the work, record the cost and the next due date, and spot overdue servicing.
- [Manage accidents and their follow-up](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents): Record an accident, take the car out of rental and move the nine-step follow-up forward, from the report to the car's return to rental.
- [Manage the agency's insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance): Record the policies the agency pays its insurers for, the cars covered and the dates, and get warned before each expiry.
- [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees): Set, car by car, the included insurance and the upgrades charged to the customer, with a preview of the real amount before you save.
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance): Read each agency's revenue, invoices, payments, deposits and costs, record payments received and download invoices.
- [Sell fleet cars](https://docs.drivego.thesuperplatform.com/en/guides/agency/car-sales): Publish a listing for a car from your fleet, receive offers, record the sale and its invoice, and find your sales history.
- [Manage the team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team): Invite your employees, assign their role, branch and capabilities, follow their availability and see what each role can do.
- [Agency notifications, settings and profile](https://docs.drivego.thesuperplatform.com/en/guides/agency/settings): Read the agency's notifications, choose what you receive, set auto-confirmation, invoicing, add-ons and taxes, and manage your profile.


---

# Register and verify your agency

> Create your agency account, fill in your agency and ask for verification. An agency is only shown to customers once the DriveGo team has verified it.

**Who can use this:** Agency owner  
**In the app:** Sign up › Account type › Agency  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding  
**Updated on:** 2026-10-25

Every agency starts as **Draft**. You complete it, you submit it, then the DriveGo team checks your application. Until it is verified, your agency and its cars appear in no search, for visitors or customers. You can still prepare your fleet, prices and team in the meantime.

## Before you start

- Have the agency's name, address, phone, email and logo ready.
- Choose the agency's currency (MAD in Morocco, AED in the Emirates) and its tax rate: they are used in every price you charge.
- Employees never create their own account: you invite them once the agency exists. See [Team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

## Steps

1. Open the app and tap **Create an account**. On the **Account type** screen, choose **Agency**.
2. Enter your name, email address, phone and a password of at least 8 characters, then the agency's name, country and city. If a verification code is sent to you, enter it on the **Verification code** screen.
3. On the **Agency** screen, complete the address, the map position, the contact details, the logo, the currency and the tax rate. Tap **Save**.
4. Open **Agency verification** and tap **Submit for verification**. The status becomes Submitted.
5. Wait for the DriveGo team's decision. You are told by notification and email.
6. If the agency is rejected, read the reason shown, correct the information and submit again.

## The Agency screen

*Screenshot: Agency: name, country, city, address, contact, currency and tax (screen no. 62).*

**Agency (create or edit)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency name | Yes | Free text | FastRent Agency | The name customers see on car cards and the agency page. |
| Country | Yes | Morocco, United Arab Emirates | Morocco | Sets the list of cities offered just below. |
| City | Yes | A city of the chosen country | Casablanca | The agency's city. The list only shows cities of the chosen country: change the country first. |
| Address | No | Free text | 12 boulevard d'Anfa | Shown to customers and used for pickups at the agency. |
| Map position | No | A point placed on the map | Point on the address | Places the agency's pin on the search map. Without it, the agency has no pin. |
| Phone | No | Country code and number | +212 6 12 34 56 78 | The number customers and the DriveGo team can call. |
| Email | No | Valid email address | contact@fastrent.ma | The agency's contact address. |
| Logo | No | Image | Square logo | Shown on the agency page and on car cards. |
| Currency | No (MAD by default) | MAD, AED | MAD | The currency of all the agency's prices. A booking keeps the agency's currency. Only the owner changes it. |
| Tax rate | No | Percentage | 20 | Tax added to the rental price, insurance and options in the "Taxes and fees" line. Only the owner changes it. |
| **Save** | | Button | | Saves the agency. It stays greyed out, with the reason shown, while a required field is missing. |

**After you save:** the agency exists as **Draft**, as the head office of your group. Only you can see it. You can change it at any time with **Edit**; the agency manager can also change it, except the currency and tax rate.

## The Agency verification screen

*Screenshot: Agency verification: current status and history (screen no. 63).*

**Agency verification**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status | | Draft, Submitted, Under review, Verified, Rejected, Suspended | Submitted | Where your application stands. Read only. |
| Reason or note from the DriveGo team | | Text | Please add a contact phone. | Shown after a rejection or suspension: what to fix. |
| History | | Dated list | 25 Oct 2026, Submitted | Every status change, with its date. |
| **Submit for verification** | | Button | | Sends the application to the DriveGo team. Only offered to the owner, from Draft or Rejected. |

**After the action:** the status becomes **Submitted** and the DriveGo team is told a new agency is waiting for verification.

## Verification statuses

| Status | What it means | Who changes it |
|---|---|---|
| Draft | The agency is being filled in. | You, with **Submit for verification** |
| Submitted | The application is waiting for the DriveGo team. | The DriveGo team |
| Under review | The team is checking the application. | The DriveGo team |
| Verified | The agency appears in search and can receive bookings. | The DriveGo team can suspend it |
| Rejected | The application is not accepted as it stands. | You, by submitting again |
| Suspended | The agency is removed from search. | The DriveGo team, by reinstating it |

You can only make two moves: **Draft** to **Submitted**, and **Rejected** to **Submitted**. All other moves are decided by the DriveGo team. See the [statuses reference](https://docs.drivego.thesuperplatform.com/en/reference/statuses).

## What happens next

- **When the agency is verified**, you receive the agency owner role and a welcome email. The agency appears in visitor and customer search with the Verified badge, and its accounts are kept separate from your other agencies.
- **After a rejection or suspension**, you receive an "Agency verification result" notification with the DriveGo team's note.
- Nothing you prepare (fleet, prices, team) is visible to customers before **Verified**.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| My cars do not appear in search | The agency is not verified, it is paused, or the car has no price. | Check the status in **Agency verification**, then add a price in [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules). |
| The **Submit for verification** button is missing | Only the owner submits, and only from Draft or Rejected. | Sign in with the owner account. |
| The city I want is not in the list | The wrong country is selected, or the city is not open on DriveGo yet. | Change the country; otherwise contact support. |
| "Your account cannot perform this action." | Your account is not the owner of this agency. | Ask the owner to do it. |

## Related pages

- [Agencies and branches](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches)
- [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet)
- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Agencies and branches

> Organise your business into agencies and branches: head office, branch, airport counter or pickup point, in several cities and countries, with the options offered to customers.

**Who can use this:** Agency owner, Agency manager  
**In the app:** More › Branches  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/branches  
**Updated on:** 2026-10-25

An owner can have several agencies, and each agency several branches. A branch has its own address, map position and type. Cars, employees and pickups can be attached to a specific branch. Only the owner creates a branch; the agency manager can edit a branch's details, except the currency and tax rate.

## Steps

1. Open **More › Branches**. The list shows the head office first, then the branches.
2. Tap **Add a branch** and fill in the form.
3. Tap **Save**. The branch appears under its agency.
4. To change a branch, open it and tap **Edit**.
5. To change the agency you are working on, open **Choose agency** from the header.

## The Branches screen

*Screenshot: Branches: head office, branches and counters (screen no. 97).*

**Branches, branch form**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Branch list | | Cards: name, type, city, number of cars and employees | FastRent Marrakech, Branch | The head office first, then each branch. Tap a card to open it. |
| **Add a branch** | | Button | | Opens the form for a new branch. Only visible to the owner. |
| Branch name | Yes | Free text | FastRent Mohammed V Airport | The name customers see as the pickup place. |
| Branch type | Yes | Head office, Branch, Airport counter, Pickup point | Airport counter | Head office: the main agency (one per group). Branch: a secondary agency. Airport counter: key handover at an airport. Pickup point: a handover and return place without a full agency. |
| Country | Yes | Morocco, United Arab Emirates | Morocco | A branch can be in a different country from the head office. |
| City | Yes | A city of the chosen country | Marrakech | The list only shows cities of the chosen country. |
| Address | No | Free text | Terminal 1, arrivals hall | Where the keys are handed over. |
| Map position | No | A point placed on the map | Point on the terminal | The branch pin on the map, and distances for pickups. |
| Phone | No | Country code and number | +212 5 22 00 00 00 | Branch contact. |
| Email | No | Email address | airport@fastrent.ma | Branch contact. |
| **Save** | | Button | | Creates or updates the branch. |

**After you save:** the branch becomes a pickup place for the cars attached to it and appears in the fleet and pickup filters. Its bookings and finance roll up into the parent agency and into "All agencies".

## The Choose agency screen

*Screenshot: Choose the active agency (screen no. 61).*

**Choose agency**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency list | Yes | Your agencies and branches, with their city and verification status | FastRent Casablanca, Verified | The agency you are working on. You only see the agencies you belong to. |
| All agencies | No | Offered to an owner of several agencies | All agencies | Combined view of the dashboard, bookings, pickups and finance. |

**After the action:** the app remembers your choice and shows that agency's screens. It is kept the next time you open the app.

## Settings that change your prices and operations

These settings are on the agency record (**Edit**) and in [Agency settings](https://docs.drivego.thesuperplatform.com/en/guides/agency/settings):

- **Currency.** All the agency's bookings are made in this currency. Amounts in different currencies are never added together without conversion.
- **Tax rate.** Applied to the rental price, insurance and options to work out the "Taxes and fees" line.
- **Automatic booking confirmation.** When on, a customer booking is confirmed straight away: the invoice and the pickup are created. When off, it stays **Pending**, with the car held, until you confirm it. See [Bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings).
- **Options offered to customers.** Additional driver, GPS, child seat and roadside assistance. Each has a rate and a calculation: per day or once per booking. A branch can offer its own options on top of the agency's.

## What happens next

- An option you switch off is no longer offered at the **Options and insurance** step of new bookings. Existing bookings keep their price.
- A new branch is only visible to customers if the agency is verified.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| **Add a branch** is missing | Only the owner creates branches. | Sign in with the owner account. |
| Currency or tax rate cannot be changed | These fields are reserved for the owner. | Ask the owner. |
| "This option is not offered by the agency" when booking | The option was switched off or does not exist for this branch. | Switch it on in the agency's or branch's options. |
| A manager cannot see a branch | They only belong to another agency. | Add them to this agency from [Team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team). |

## Related pages

- [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding)
- [Agency notifications, settings and profile](https://docs.drivego.thesuperplatform.com/en/guides/agency/settings)
- [Manage the team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)


---

# Agency dashboard

> The dashboard sums up the agency's day: fleet by status, today's bookings, pickups and returns, alerts and, depending on your role, revenue.

**Who can use this:** Agency owner, Agency manager, Finance manager, Fleet manager  
**In the app:** Dashboard  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/dashboard  
**Updated on:** 2026-10-25

The **Dashboard** is the first screen of the agency space. It gathers at a glance what needs your attention today. Each tile opens the matching screen, already filtered on what it counts.

## Steps

1. Open **Dashboard** in the bottom bar, or in the side bar on a computer.
2. If you manage several agencies, choose the agency at the top, or "All agencies".
3. Read the **alerts** first: the most serious are in red, with an icon and a label.
4. Tap a tile to open the matching list, for example pickups without an employee to assign one.
5. Pull the screen down on a phone to refresh it.

## The Dashboard screen

*Screenshot: Agency dashboard (screen no. 60).*

**Dashboard, block by block**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency | | One of your agencies, or All agencies | FastRent Casablanca | The agency whose figures you see. |
| Fleet | | Number of cars per status and total | Available 12, Rented 5, Maintenance 1 | How your cars are spread: Available, Rented, Reserved, Maintenance, Accident, Unavailable, For sale, Sold. Visible to every agency role. |
| Today | | Counters and lists | 4 pickups, 3 returns | Today's bookings, pickups and returns, with time, customer and car. |
| To do | | Counters | 2 unassigned pickups | Pickups without an employee, pending bookings, open damage and accidents, maintenance due. |
| Revenue | | Amount for this month and last month | MAD 84,500 against MAD 79,200 | Only visible to the owner, the finance manager and the agency manager. |
| Unpaid invoices | | Number and amount | 3 invoices, MAD 6,750 | Same visibility as revenue. |
| Alerts | | List: information, warning or critical | Insurance policy expiring in 7 days | What needs action, with a link to the screen concerned. |

**After the action:** tapping a tile opens the filtered list. Figures are those of the moment you open the screen; offline, the screen shows the last known data with "Last updated".

The fleet manager does not see the finance blocks: they are not sent to them at all, not just hidden.

## On your first visit

- **Notifications.** On your first visit, the **Turn on notifications** sheet explains what you will receive. Tap **Turn on** or **Not now**. A single test notification is sent per device. See [Notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).
- **Face ID or fingerprint.** On your first sign-in, the app offers **Sign in with Face ID / fingerprint**, handy when you sign in several times a day. It only appears if your device has a compatible unlock. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id).

## What happens next

- The navigation badges (new bookings, pickups without an employee, damage, accidents) use the same counters.
- Every morning at 07:00 you receive the summary of the day's pickups and returns.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| The **Revenue** block is missing | Your role has no finance access (fleet manager). | Normal. Ask the owner if you need it. |
| Figures look old | You are offline: the screen shows the last known data. | Reconnect and pull to refresh. |
| An agency is missing from the choice | You do not belong to that agency. | Ask the owner to add you. |
| "The service is temporarily unavailable. Try again in a moment." | DriveGo is not responding right now. | Try again; if it lasts, contact support. |

## Related pages

- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Agency bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)


---

# Manage the fleet

> Add your cars, keep their status, photos and mileage up to date, and find each car's history: inspections, damage, maintenance, accidents and bookings.

**Who can use this:** Agency owner, Agency manager, Fleet manager  
**In the app:** Fleet  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet  
**Updated on:** 2026-10-25

The **Fleet** screen lists all the agency's cars with their status. From there you add a car, open its record and reach its calendar, its insurance fees and its history. The owner, the agency manager and the fleet manager can change cars; employees can read them and only add a note.

## Steps: add a car

1. In **Fleet**, tap **Add a car**.
2. Fill in the identity, features, location and condition, then add the photos.
3. Tap **Save**. The car is created as Available.
4. Add at least one price, otherwise the car does not appear in search: [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules).
5. Add its insurance fees: [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees).

## The Fleet screen

*Screenshot: Fleet: list of cars with their status (screen no. 64).*

**Fleet**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Search | No | Make, model or plate | Dacia Logan | Filters the list as you type. |
| Status filter | No | Available, Rented, Reserved, Maintenance, Accident, Unavailable, For sale, Sold | Maintenance | Only shows cars with this status. |
| Category filter | No | Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial | SUV | Only shows this category. |
| Branch filter | No | Your branches | FastRent Marrakech | Only shows cars attached to this branch. |
| Filter chips | | One chip per active filter | Maintenance, remove | Tap a chip's cross to remove the filter. |
| Car card | | Photo, make and model, plate, branch, status, mileage, fuel, next service, open damage, insurance | Dacia Logan, 12345-A-6, Available | Summary of the car. Tap the card to open its record. |
| **Add a car** | | Button | | Opens the creation form. Not shown to employees. |

**After the action:** filters apply at once and stay visible as chips. Beyond 20 cars, the list loads more as you scroll.

## The Add a car screen

*Screenshot: Add a car: identity, features and photos (screen no. 65).*

**Add a car**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Make | Yes | Text | Dacia | Manufacturer. |
| Model | Yes | Text | Logan | Model shown to customers. |
| Year | Yes | 4-digit year | 2023 | Year of first registration. |
| Registration plate | Yes | Text, unique on DriveGo | 12345-A-6 | A plate already registered is refused. |
| Chassis number (VIN) | No | 17 characters, unique | VF1RJA00000000000 | Vehicle identifier. A duplicate is refused. |
| Colour | No | Text | Grey | Helps the customer and the employee recognise the car. |
| Branch | No | One of your branches | FastRent Casablanca | Home branch and default pickup place. |
| Category | Yes | Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial | Economy | Used by search filters and category prices. |
| Gearbox | Yes | Automatic, Manual | Manual | Shown on the car card. |
| Fuel | Yes | Petrol, Diesel, Hybrid, Electric, LPG | Diesel | Search filter. |
| Seats | Yes | Number | 5 | Search filter. |
| Doors | Yes | Number | 4 | Shown on the car record. |
| Luggage | No | Text or number | 2 suitcases | Boot capacity. |
| Equipment | No | Boxes: air conditioning, GPS, Bluetooth, cruise control | Air conditioning, Bluetooth | Shown on the record and usable as filters. |
| Current city | No | A city | Casablanca | Where the car is today. |
| Location | No | Text and a point on the map | Agency car park | The car's position on the map. |
| Mileage | No | Number, in km | 45,200 | Updated afterwards at every inspection. |
| Fuel level | No | Empty, ¼, ½, ¾, Full | Full | Updated afterwards at every inspection. |
| Deposit | No | Amount in the agency's currency | MAD 3,000 | Held at pickup and given back at return. It is shown under the total, never inside it. |
| Main photo | No | Image, 16:9 recommended | Three-quarter front view | The photo on search cards. |
| Gallery | No | Several images | Interior, boot | Photos on the car's detail page. |
| **Save** | | Button | | Greyed out, with the reason shown, while a required field is missing. |

**After you save:** the car is created as **Available** and appears in the fleet. It only appears in customer search once it has a price and the agency is verified.

## The Car management record

*Screenshot: Car management: status, servicing, insurance, history (screen no. 66).*

**Car management**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status | | One of the 8 car statuses | Available | You can change it with **Edit**, for example to make the car Unavailable. Rented, Accident, Maintenance, For sale and Sold are also set automatically by operations. |
| Features | | The creation fields | Diesel, 5 seats | Changed with **Edit**. |
| Next service | No | Mileage and date | 60,000 km, 15 Jan 2027 | Service due. An alert appears on the dashboard as it gets close. |
| Insurance | | Active policy and fees charged to customers | Comprehensive, active | Link to [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees). |
| Prices | | The rules that apply | 1 to 3 days, MAD 300 / day | Only visible to roles with access to prices. |
| Upcoming bookings | | Dated list | BK-240520-7821, 2 to 5 Nov | The next rentals. |
| History | | Inspections, damage, maintenance, accidents, bookings | Pickup inspection of 1 Nov | Everything that happened to the car. |
| Accounting references | | Text | | Only visible to the owner. |
| **Availability calendar** | | Button | | Opens the car's calendar. |
| Sale | | Link | | Opens the car's sale listing. See [Car sales](https://docs.drivego.thesuperplatform.com/en/guides/agency/car-sales). |
| **Edit** | | Button | | Opens the car form. |

**After you save:** changes are visible to the team at once. The "from" price shown to customers is recalculated every night and whenever a price changes.

## Car statuses

| Status | Meaning |
|---|---|
| Available | Can be rented. |
| Rented | On rent. Set automatically at the end of a pickup. |
| Reserved | Booked for a coming period. |
| Maintenance | Being serviced or repaired, when the maintenance makes the car unavailable. |
| Accident | Off the road after an accident, until the follow-up ends. |
| Unavailable | Taken off rental by the agency. |
| For sale | Sale listing published. |
| Sold | Sold, no longer rentable. |

## What happens next

- Each inspection updates the car's mileage and fuel level.
- The car appears on rental invoices under its name and plate.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Some details are invalid. Fix the highlighted fields." on the plate | The plate or chassis number already exists. | Check what you typed: a car cannot be registered twice. |
| The car does not appear in search | No price, agency not verified, or car sold. | Add a price and check the agency's status. |
| **Edit** is missing | You are an employee: the fleet is read only. | Add a note, or ask the fleet manager. |

## Related pages

- [Availability calendar](https://docs.drivego.thesuperplatform.com/en/guides/agency/availability)
- [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules)
- [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Availability calendar

> See when a car is booked or off the road, and block it when it must not be rented. DriveGo refuses any booking that overlaps a blocked period.

**Who can use this:** Agency owner, Agency manager, Fleet manager  
**In the app:** Fleet › Car management › Availability calendar  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/availability  
**Updated on:** 2026-10-25

The **Availability calendar** shows, for one car, every period when it is not free: bookings, maintenance, accidents and the blocks you set. DriveGo checks this calendar before accepting each booking.

## Steps: block a car

1. Open **Fleet**, the car, then **Availability calendar**.
2. Tap **Block a period**.
3. Choose the start, the end and the type of block, then enter a reason.
4. Tap **Save**. The period appears in the calendar and the car disappears from search for those dates.
5. To lift a block you set, open the period and tap **Unblock**.

## The Availability calendar screen

*Screenshot: A car's availability calendar (screen no. 67).*

**Calendar and blocking a period**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Calendar | | Month or week, coloured periods | Rented from 2 to 5 Nov | Each period shows its type. Tap it to see the details. |
| **Block a period** | | Button | | Opens the blocking form. Not shown to employees. |
| Start | Yes | Date and time | 10 Nov 2026, 08:00 | Start of the block. |
| End | Yes | Date and time, after the start | 12 Nov 2026, 18:00 | End of the block. |
| Type | Yes | Blocked, Maintenance, Unavailable | Maintenance | The general reason for the block, visible to the team. |
| Reason | No | Free text | Windscreen replacement | Only visible to the agency team, never to customers. |
| **Save** | | Button | | Sets the block. |
| **Unblock** | | Button, on a period you set | | Removes the block. |

**After you save:** the car is no longer offered to customers on those dates. If the period touches an existing booking, the block is refused.

## Types of period

| Type | Created by | Can it be removed here |
|---|---|---|
| Rented | A booking, automatically | No: cancel the booking |
| Maintenance | A maintenance that makes the car unavailable, or you | Yes if you set it; otherwise complete or cancel the maintenance |
| Accident | An accident report, with no end date | No: it is lifted at the last step of the accident follow-up |
| Blocked | You | Yes |
| Unavailable | You | Yes |

## When two periods overlap

Two periods overlap as soon as they share a moment. A new period is free only if it ends no later than the other starts, or starts no earlier than the other ends.

- A booking from the 3rd at 10:00 to the 5th at 10:00 and a block starting on the 5th at 10:00 **do not overlap**: the car can leave again at the exact time it comes back.
- A block starting on the 5th at 09:00 **overlaps** that booking by one hour: it is refused.
- Two identical periods always overlap.

The same rule applies to customer bookings, maintenance and blocks. If two customers book the same car for the same dates at the same moment, only one booking goes through.

## What happens next

- Customers see neither the reason nor the type of block: the car simply does not appear for those dates.
- A maintenance that makes the car unavailable creates its own period and removes it when completed or cancelled. See [Maintenance](https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance).
- An accident blocks the car with no end date, until the last step of the follow-up. See [Accidents](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents).

## Troubleshooting

| Message or situation | Cause | What to do |
|---|---|---|
| "This car is no longer available for those dates. Pick other dates or another car." when blocking | Your period overlaps a booking. | Change the dates, or deal with the booking first. |
| **Unblock** is refused | The period comes from a booking. | Cancel or change the booking from [Bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings). |
| The car stays in **Accident** | The accident follow-up is not finished. | Complete the follow-up steps. |

## Related pages

- [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet)
- [Manage maintenance](https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance)
- [Agency bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Pricing rules

> Set your prices per car or per category, by duration and customer type, with discounts and negotiated prices for a company. DriveGo never shows a price of zero.

**Who can use this:** Agency owner, Agency manager  
**In the app:** More › Pricing  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules  
**Updated on:** 2026-10-25

A pricing rule says how much a car costs per day, for which duration, for which type of customer and over which period. For every price request, DriveGo picks the most precise rule on its own. The owner and the agency manager create and change rules; the finance manager and the fleet manager can read them. Employees never see prices.

## Steps

1. Open **More › Pricing** and tap **Add a rule**.
2. Choose the scope: one specific car, a category, or neither for the agency's fallback price.
3. Choose the customer type. For a negotiated price, choose **Specific company** and then the company.
4. Enter the duration band, for example 1 to 3 days, 4 to 7, 8 to 30, 31 and more.
5. Enter the price per day, then if needed the weekly and monthly prices and the discount.
6. Set the validity period and the priority, and leave **Active** ticked.
7. Tap **Save**. Repeat for each duration band.

## The Pricing rules screen

*Screenshot: The agency's pricing rules (screen no. 68).*

**Pricing rule**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Rule list | | One line per rule: scope, customer, duration, price, state | SUV, Individual, 1 to 3 days, MAD 450 / day | All the agency's rules. Tap a rule to change it. |
| **Add a rule** | | Button | | Opens the form. Visible to the owner and the agency manager. |
| Car | No | A car from the fleet | Dacia Logan, 12345-A-6 | The rule only applies to this car. |
| Category | No | Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial | SUV | The rule applies to every car of this category. With neither car nor category, it is the agency's fallback price. |
| City | No | A city | Casablanca | The rule only applies to a pickup in this city. Empty: every city. |
| Customer type | Yes | Individual, Company, Specific company | Specific company | Who the price is for. |
| Company | Yes if Specific company | A company customer | Atlas Logistics SARL | The company that gets the negotiated price. |
| Minimum duration | Yes | Number of days | 1 | Start of the duration band. |
| Maximum duration | No | Number of days, at least the minimum | 3 | End of the band. Empty: no limit. |
| Price per day | Yes | Positive amount | MAD 450 | The base price. A price of zero is never used. |
| Price per week | No | Amount | MAD 2,800 | Used from 7 days. |
| Price per month | No | Amount | MAD 10,500 | Used from 30 days, ahead of the weekly price. |
| Discount | No | Percentage | 10 | Shown as "Duration discount" for an individual, "Company discount" for a company. |
| Valid from, to | No | Dates | 1 June to 31 August | Compared with the pickup date. Empty: no limit. |
| Priority | No | Number, 0 by default | 10 | Breaks the tie between two equally precise rules: the highest wins. |
| Active | Yes | Ticked or not | Ticked | An inactive rule is ignored. |
| **Save** | | Button | | Saves the rule. |
| **Remove** | | Button | | Deletes the rule. Bookings already made do not change. |

**After you save:** new price requests use the rule at once. Existing bookings never change: their price is fixed when they are made. The "from" price on search cards is recalculated. A **Specific company** rule appears in that company's **Pricing offers**, and the company receives a notification.

## How DriveGo picks the rule

DriveGo first keeps the active rules, valid on the pickup date, whose band contains the requested duration. Then it takes the first one that matches, in this order, from the most precise to the most general:

1. Negotiated price for this company and this car
2. Negotiated price for this company and this category
3. Company price for this car
4. Company price for this category
5. Individual price for this car
6. Individual price for this category
7. The agency's fallback price

An individual can only get levels 5 to 7. A company goes through all seven levels: with no company price, it pays the individual price. When two rules are equally precise, the higher priority wins, then the most recent rule.

### Illustrative example in MAD

An agency has three rules for its SUVs, with no discount, all valid for 1 to 7 days:

| Rule | For whom | Scope | Price per day |
|---|---|---|---|
| A | Atlas Logistics SARL (specific company) | SUV category | MAD 380 |
| B | Individual | SUV category | MAD 450 |
| C | Individual | Fallback price | MAD 500 |

For 3 days with an SUV:

| Who books | Rule used | Rental price |
|---|---|---|
| Atlas Logistics SARL | A, level 2 | MAD 380 × 3 = MAD 1,140 |
| Another company | B, level 6 (no company price) | MAD 450 × 3 = MAD 1,350 |
| An individual | B, level 6 | MAD 450 × 3 = MAD 1,350 |

Rule C is only used for a car with neither a car rule nor a category rule. More examples, with weekly and monthly prices, are in [the pricing engine](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine).

> **Never a price of zero**
>
> If no rule matches, the price request is refused with "The agency has no price for this duration yet. Try another duration.". A car with no rule at all does not appear in search. Cover every duration you accept, at least with a fallback price with no maximum duration.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| A car is not offered for 10 days | No band covers 10 days. | Add a band, or leave the last band's maximum empty. |
| A company sees the individual price | No Company or Specific company price covers this car and duration. | Add a Company or Specific company price. |
| A rule is never applied | Inactive, out of validity, another city, or a more precise rule wins. | Check those fields, or raise the priority between equally precise rules. |
| **Add a rule** is missing | Only the owner and the agency manager change prices. | Ask them. |

## Related pages

- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)
- [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees)
- [Company invoices and pricing offers](https://docs.drivego.thesuperplatform.com/en/guides/company/invoices-offers)
- [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet)


---

# Agency bookings

> Follow every agency booking by tab, confirm pending ones, record the deposit and payments, cancel with a reason and handle disputes.

**Who can use this:** Agency owner, Agency manager, Finance manager, Fleet manager  
**In the app:** Bookings  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings  
**Updated on:** 2026-10-25

The **Bookings** screen gathers the bookings of every car in the agency. The tabs follow the life of a booking, from request to return. The owner and the agency manager act on bookings; the finance manager and the fleet manager view them, and the finance manager records payments.

## Steps: confirm a pending booking

1. Open **Bookings**, tab **New**, and tap the booking.
2. Check the car, the dates, the customer and their documents, then the price breakdown.
3. Tap **Confirm**. The booking moves to Confirmed.
4. Assign the pickup to an employee from the **Pickup** block. See [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations).

If the agency confirms bookings automatically (setting in [Agencies and sites](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches)), bookings arrive directly in **Confirmed**.

## The bookings list

*Screenshot: Agency bookings, by tab (screen no. 69).*

**Bookings screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Agency | No | One of your agencies, or All agencies | FastRent Casablanca | Shown if you manage several agencies. Filters the list to one agency. |
| Tabs | Yes, one tab is always active | New, Confirmed, Pickup today, Active, Return today, Completed, Cancelled, Disputes | New | Each tab shows its count. New holds the Pending bookings to confirm. |
| Search | No | Free text: booking code, customer name or plate | BK-240520-7821 | Narrows the list to matching bookings. |
| Booking card | Not applicable | Code, car and plate, customer, dates, place, total, payment status, pickup status, assigned employee | BK-240520-7821, Dacia Logan, MAD 870 | Tap the card to open the details. |
| Status | Not applicable | Pending, Confirmed, Assigned, Pickup in progress, Active, Return in progress, Completed, Cancelled, Dispute | Confirmed | Always shown with its label and an icon. |
| Payment | Not applicable | Unpaid, Partially paid, Paid, Refunded | Unpaid | Status of the booking's invoice. |

**After you act:** the list refreshes each time you open it and when you pull down on mobile. Past 20 bookings, more load as you scroll.

## Booking details

*Screenshot: Booking details on the agency side (screen no. 70).*

**Booking details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Code and status | Not applicable | Booking code and status badge | BK-240520-7821, Confirmed | The reference to give the customer or support. |
| Customer | Not applicable | Name, phone, email, licence; driver for a company | Youssef El Amrani | The driver is shown for company bookings, for example Atlas Logistics SARL. |
| Car | Not applicable | Model, plate, photo | Dacia Logan, 12345-A-6 | The booked car. |
| Pickup and return | Not applicable | Place, address, date and time, for each | Casablanca, 20 May at 10:00 | A different return place is flagged. |
| Add-ons | Not applicable | Additional driver, GPS, child seat, roadside assistance | GPS | The add-ons the customer chose. |
| Price breakdown | Not applicable | Rental, discounts, insurance, add-ons, taxes and fees, total | Total MAD 870.00 | The price is frozen when the booking is made. |
| Deposit | Not applicable | Amount, then taken or refunded | MAD 3000.00 | Shown below the total: it is not revenue. |
| Invoice | Not applicable | Number, status, amount still due | Due MAD 870.00 | Opens the invoice and payment recording. |
| Pickup | Not applicable | Status, employee, time | Assigned, Mehdi Tahiri | Opens the assignment details or the **Assign employee** button. |
| Inspections | Not applicable | Pickup and return | Pickup completed | Opens the inspection review. |
| Damage | Not applicable | Linked reports | Scratch, front bumper | Opens the damage report. |
| Pricing rule applied | Not applicable | Rule name and level | Individual, category | Visible only to the owner, the agency manager and the finance manager. |
| Confirm | Not applicable | Button, only on a Pending booking | Confirm | Validates the booking. |
| Cancel booking | Not applicable | Button, then a required reason | Customer unreachable | Cancels and frees the car. |
| Mark as dispute | Not applicable | Button, with a note | Disagreement over damage | Puts the booking in Dispute. |
| Record deposit | Not applicable | Amount (car deposit by default), payment method | MAD 3000.00, cash | One deposit per booking. |
| Refund deposit | Not applicable | Button | Refund deposit | When the car comes back. |

**After you save:** each action updates the booking, the invoice or the deposit at once, and the customer is told when a booking is confirmed or cancelled.

## Who can do what

| Action | Owner | Agency manager | Finance manager | Fleet manager |
|---|---|---|---|---|
| View bookings | Yes | Yes | Yes | Yes |
| Confirm, cancel, mark as dispute | Yes | Yes | No | No |
| Record the deposit | Yes | Yes | Yes | No |
| Record a payment, refund the deposit | Yes | No | Yes | No |
| Book on behalf of a customer | Yes | Yes | No | No |

## Possible status changes

| From | To | Who |
|---|---|---|
| Pending | Confirmed | Owner, agency manager |
| Pending | Cancelled | Owner, agency manager, or the customer |
| Active | Return in progress | Owner, agency manager |
| Return in progress or Active | Completed | Owner, agency manager |
| Any status not finished | Dispute | Owner, agency manager |
| Dispute | Completed | Owner, agency manager |

The **Assigned**, **Pickup in progress** and **Active** statuses move on by themselves as the pickup progresses in the field.

## Cancel a booking

1. Open the booking and tap **Cancel booking**.
2. Enter the reason. It is kept with the date and the author.
3. Confirm. The summary shows the amount invoiced, the amount paid, the refundable amount and whether the deposit is refundable.

Cancelling frees the car for those dates. If the booking was already invoiced, a credit note cancels the invoice.

## What happens next

- **On confirmation**: the car is blocked for the dates, the invoice is created, an **Unassigned** pickup appears in [pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations), and the customer receives the confirmation.
- **When the pickup is completed**: the booking moves to **Active**, the car to **Rented**, and the return is prepared for the end date.
- **When the return is completed**: the booking moves to **Completed**, the car is **Available** again, and the customer gets a review request 24 h later.
- **On cancellation**: the car is freed, a credit note is created if needed, and the customer is told.

## Troubleshooting

| Message or situation | Cause | What to do |
|---|---|---|
| The status change is refused | It is not allowed from the current status. | Check the table above; field steps go through the pickup. |
| "Your account cannot perform this action." | Your role can view bookings but not change them. | Ask the owner or the agency manager. |
| A **Completed** booking cannot be cancelled | A returned rental can no longer be cancelled. | Mark it as a dispute if a disagreement remains. |
| The pricing rule is not visible | It is reserved for the owner, the agency manager and the finance manager. | This is normal for the fleet manager. |

## Related pages

- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)
- [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation)


---

# Pickup operations

> Assign each pickup and each return to an employee, follow them step by step until the keys are handed over, and reassign or reschedule when something comes up.

**Who can use this:** Agency owner, Agency manager  
**In the app:** More › Pickups  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations  
**Updated on:** 2026-10-25

A pickup links a confirmed booking to an employee, a place and a time, and follows it until the keys are handed over. It appears by itself, **Unassigned**, as soon as a booking is confirmed. The owner and the agency manager assign, reassign, reschedule and cancel; the employee does the field steps from their phone. Returns follow the same flow.

## Steps: assign a pickup

1. Open **More**, then **Pickups**, and tap **Assign employee** on an unassigned pickup.
2. Check the booking and the car, then the place and time.
3. Read the car readiness: it tells you whether the task can be done.
4. Choose an employee from the list, helped by their availability, distance and tasks of the day.
5. Set the priority and the required actions, and add an internal note.
6. Tap **Assign pickup**. The status moves to Assigned and the employee is notified.

## The pickups dashboard

*Screenshot: Pickup operations: today's tiles and upcoming pickups (screen no. 71).*

**Pickup operations screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Date | Yes, today by default | A calendar date | 20 May 2026 | The day shown. |
| Tabs | Yes | Today, Tomorrow, This week | Today | The period covered by the tiles and the list. |
| Tiles | Not applicable | Total, Unassigned, Assigned, Completed, Late, Cars not ready | Unassigned: 3 | Tapping a tile filters the list. |
| Pickup row | Not applicable | Booking code, customer, car and plate, time, place, status, employee | BK-240520-7821, 10:00, Airport | An overview of each task. |
| Urgency | Not applicable | Pickup today, Due in 1 h, Late | Due in 1 h | Shows what to handle first. |
| Assign employee | Not applicable | Button | Assign employee | Opens the assignment screen. |
| View details | Not applicable | Button | View details | Opens the assignment details. |

**After you act:** tiles and list update with every status change an employee makes.

## The unassigned queue

*Screenshot: Unassigned pickups, with filters (screen no. 72).*

**Unassigned pickups screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Date | No | A date | 20 May 2026 | Limits to that day's pickups. |
| City | No | A city of the agency | Casablanca | Filters by city. |
| Site | No | One of your sites | Airport counter | Filters by agency site. |
| Pickup place | No | A place | Mohammed V Airport | Filters by meeting place. |
| Car category | No | Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial | SUV | Filters by category. |
| Urgency | No | Normal, High, Urgent | Urgent | Filters by priority. |
| Car readiness | No | Ready, Not ready | Not ready | Shows cars to prepare. |
| Booking type | No | Individual, Company | Company | Filters by customer type. |
| Card chips | Not applicable | Inspection, Documents, High priority | Inspection | What the task needs. |
| Assign employee | Not applicable | The card's single button | Assign employee | Opens the assignment screen. |

**After you act:** active filters show as chips you can remove one by one. An assigned pickup leaves the queue.

## The assignment screen

*Screenshot: Assign a pickup: booking, place, car readiness, employee (screen no. 73).*

**Assign pickup screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Booking and vehicle | Not applicable | Code, photo, model, plate, site, booking type, customer, call button | BK-240520-7821, Dacia Logan | What you are handing over. |
| Pickup details | Not applicable | Date, time, place, address, map, distance from the site, return place, customer notes, agency notes | 20 May, 10:00, 12 km | Where and when the employee must be. |
| Car readiness | Not applicable | Car status, last inspection, known damage, fuel, mileage, cleanliness, documents, insurance | 2 known damages, full tank | Shown before the employees so you know whether the task can be done. |
| Search employee | No | Free text | Mehdi | Finds an employee by name. |
| Employee filters | No | Available, Nearby, Fewest tasks, role, site | Available | Narrows the list. |
| Employee | Yes | One choice in the list | Mehdi Tahiri | For each: photo, role, phone, tasks today, distance, availability, schedule, last task. Only this agency's employees appear. |
| Priority | Yes, Normal by default | Normal, High, Urgent | High | The importance shown to the employee. |
| Required actions | No, all ticked by default | Prepare the car, check documents, pickup photos, complete the checklist, customer signature, start the rental | All | The list the employee must finish before closing the pickup. |
| Internal notes | No | Free text | VIP customer, arrive early | Seen by the agency and the employee, never by the customer. |
| Attachments | No | Photos or documents | Access map | Helps the employee on site. |
| Assign pickup | Not applicable | Button | Assign pickup | Confirms the assignment. |

**After you save:** the status moves to Assigned and the employee gets a notification and an email. Without acceptance 30 minutes later, you get a reminder.

## The flow of a pickup

| Step | What happens |
|---|---|
| Unassigned | The booking has just been confirmed. |
| Assigned | You chose an employee. |
| Accepted | The employee accepts the task. |
| On the way | The employee heads to the place; the customer is notified. |
| Arrived | The employee marks their arrival; their location is recorded. |
| Preparing car | The employee prepares the car with their checklist. |
| Inspection in progress | The pickup inspection is under way with the customer. |
| Inspection completed | The pickup inspection is sent. |
| Ready for customer | The car is ready; the customer is notified. |
| Completed | The keys are handed over; the booking moves to **Active**. |

Special cases: **Issue reported**, **Late**, **Rescheduled**, **Reassigned**, **Cancelled**, **No-show**. Steps follow one another in order: a skipped step is refused. A pickup can only be completed with a finished pickup inspection and every required action done or marked not applicable.

## Assignment details

*Screenshot: Assignment details, Details, Checklist, Timeline, Notes tabs (screen no. 74).*

**Assignment details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Number and status | Not applicable | Pickup number, booking code, badge | PA-2025-00145, On the way | The task reference. |
| Employee | Not applicable | Name, online presence, call button | Mehdi Tahiri | The assigned person. |
| Priority | Not applicable | Normal, High, Urgent | High | As set when assigning. |
| Details tab | Not applicable | Customer, vehicle, pickup and return places with **Directions** | Mohammed V Airport | All the task information. |
| Checklist tab | Not applicable | Required actions and progress | 4 of 6 | What is left to do. |
| Timeline tab | Not applicable | Each step with time, author and note | Accepted at 08:42 | The full history. |
| Notes tab | Not applicable | Customer notes, internal notes, employee notes | Parking level -1 | Written exchanges. |
| Actions | Not applicable | Reassign, Reschedule, Call employee, Call customer, Cancel, View inspection | Reassign | The actions available for the current status. |

**After you act:** cancelling asks for a reason; the task moves to Cancelled and the employee is notified.

## Employee availability

*Screenshot: Employee availability (screen no. 75).*

**Employee availability screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Date | Yes, today by default | A date | 20 May 2026 | The day looked at. |
| State | Not applicable | Available, Busy, Offline, On break | Available | Set by the employee in their profile. |
| Tasks today | Not applicable | Number | 3 | Workload. |
| Next task | Not applicable | Time | 14:30 | The next commitment. |
| Location and distance | Not applicable | Distance in kilometres to the place | 4 km | Only if the employee shares their location. |
| Skills | Not applicable | Inspection, damage reporting, accident handling, document handling | Inspection | What the employee is allowed to do. |
| Hint | Not applicable | Best match, Nearby, Light workload | Best match | A help to choose. |
| Actions | Not applicable | Assign, Call, View schedule | Assign | Assigns a task directly. |

**After you act:** assigning follows the same rules as the assignment screen.

## The schedule

*Screenshot: Pickup schedule (screen no. 76).*

**Pickup schedule screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| View | Yes | By day, By week, By employee, By location | By employee | Groups the tasks. |
| Period | Yes | Start and end dates | 18 to 24 May | The period shown. |
| Row | Not applicable | Time, booking code, plate, customer, place, employee, status | 10:00, BK-240520-7821 | One task in the schedule. |

**After you act:** tapping a row opens the assignment details. The employee view shows overload; the location view shows nearby tasks you can group.

## Reassign or reschedule

*Screenshot: Reassign or reschedule a pickup (screen no. 77).*

**Reassign or reschedule screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Current employee | Not applicable | Name | Mehdi Tahiri | Reminder of the current situation. |
| New employee | Yes to reassign | An employee of the same agency | Karim Bouaid | Who takes over the task. |
| Current time | Not applicable | Date and time | 20 May, 10:00 | Reminder. |
| New date and time | Yes to reschedule | Date and time | 20 May, 15:00 | The new appointment. |
| New place | No | Place and address | Casablanca city centre agency | If the meeting place changes. |
| Reason | Yes | Employee unavailable, Customer changed time, Car not ready, Location changed, Other | Car not ready | Kept in the history. |
| Notify employee | No, on by default | Switch | On | Sends a notification to the employee. |
| Notify customer | No | Switch | On | Sends a notification to the customer. |
| Internal note | No | Free text | Car wash running late | Seen by the agency. |

**After you save:** a reassignment keeps the old pickup as **Reassigned** for the record and creates a new one, **Assigned**, linked to the old one. A reschedule changes the date and moves the task to **Rescheduled** until the employee accepts it again.

## Returns

The return follows the same flow. It appears, unassigned, when the pickup is completed, for the rental end date. The employee takes the car back and does the **return inspection**. When the return is completed, the booking moves to **Completed**, the car to **Available**, the invoice is finalised and any damage can be charged.

## What happens next

| Event | Recipient | Channel |
|---|---|---|
| Assigned | Employee | Notification and email |
| Accepted | Manager | Notification |
| On the way | Customer | Notification |
| Arrived | Manager | Notification |
| Issue reported | Manager | Priority notification and email, even during quiet hours |
| Ready for customer | Customer | Notification |
| Completed | Customer and manager | Notification and receipt email |
| Unassigned 2 h before departure | Manager | Reminder notification |
| Not accepted 30 min after assignment | Manager | Reminder notification |

## Troubleshooting

| Message or situation | Cause | What to do |
|---|---|---|
| The employee is not in the list | They are not attached to this agency, or they are inactive. | Add them from [Team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team). |
| The assignment is refused | The employee belongs to another agency. | Choose an employee from the same agency. |
| An action is refused with the current status shown | The action is not allowed at this step. | Follow the flow; a reported issue must be resolved first. |
| The pickup cannot be completed | The pickup inspection is not finished, or a required action is still open. | Open the **Checklist** tab, then **View inspection**. |

## Related pages

- [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups)
- [Inspection review](https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review)
- [Agency bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Inspection review

> Review the pickup and return inspections done by your employees: checklist, photos, mileage, fuel, signatures and new damage, then approve or ask for a correction.

**Who can use this:** Agency owner, Agency manager, Fleet manager  
**In the app:** Bookings › Booking details › Inspection  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review  
**Updated on:** 2026-10-25

Every rental has a **pickup inspection**, done when the car is handed over, and a **return inspection**, done when it comes back. The employee does them in the field, with photos, even without network. The owner, the agency manager and the fleet manager review them here, then approve them or ask for a correction.

## Steps

1. Open the booking, then **View inspection**, or open the inspection from the pickup.
2. Read the mileage, the fuel and the overall score.
3. Go through the checklist group by group; **Minor** and **Major** items stand out by colour and label.
4. Open the photos. Each one shows its slot (front, odometer and so on) and its time.
5. Check both signatures.
6. Tap **Approve** if everything is right. Otherwise tap **Request correction**, write what must be redone and send.

## The pickup inspection

*Screenshot: Pickup inspection review (screen no. 78).*

**Pickup inspection review screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car and booking | Not applicable | Model, plate, booking code, employee | Dacia Logan, BK-240520-7821 | What was inspected, and by whom. |
| Status | Not applicable | Draft, In progress, Completed, Approved, Correction requested | Completed | Where the inspection stands. |
| Mileage | Entered by the employee | Whole number of kilometres | 48,250 | Odometer reading at pickup. |
| Fuel | Entered by the employee | Empty, 1/4, 1/2, 3/4, Full | Full | Level at pickup. |
| Overall condition score | Entered by the employee | From 0 to 100 | 92 | Overall assessment of the car. |
| Exterior | Entered by the employee | For each item: Good, Minor, Major or not applicable, with note and photos | Bumper: Minor | Body panels, paint, lights, windows and mirrors, tyres, wipers, bumpers, badges and trim. |
| Interior | Entered by the employee | Same rating | Cleanliness: Good | Seats and upholstery, dashboard, cleanliness, air conditioning, electronics. |
| Mechanical | Entered by the employee | Same rating | Brakes: Good | Engine warning lights, brakes, fluids. |
| Documents and accessories | Entered by the employee | Same rating | Spare tyre: Good | Registration card, insurance certificate, spare tyre, tools, keys. |
| Photos | Yes, set slots | Front, rear, left side, right side, interior, dashboard, wheels, odometer, fuel gauge, existing damage, new damage | 11 photos | Each photo keeps its slot and time. Videos can be added. |
| Signatures | Yes | Customer and employee signature | Two signatures | Proof the condition was checked together. |
| Notes | No | Free text | Scratch already known | The employee's comment. |
| Approve | Not applicable | Button | Approve | Validates the inspection. |
| Request correction | Not applicable | Button, then a required note | Odometer photo is blurred | Sends the inspection back to the employee. |

**After you act:** approving moves the inspection to **Approved**. A correction request moves it to **Correction requested** and the employee receives your note as a notification.

## The return inspection

*Screenshot: Return inspection review, compared with pickup (screen no. 79).*

**Return inspection review screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Readings and checklist | Entered by the employee | The same sections as at pickup | Mileage 49,010 | The car's condition when it comes back. |
| New damage | Not applicable | List of damage not present at pickup | Dent, right side | Each new damage becomes a **Reported** damage report. |
| Mileage difference | Not applicable | Kilometres driven | 760 km | Difference between pickup and return. |
| Fuel difference | Not applicable | Level difference | 1/2 less | To compare with your rental terms. |
| Approve, Request correction | Not applicable | Buttons | Approve | As for the pickup. |

**After you act:** new damage is then handled in [Damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage): review, repair, charge to the customer or waive.

## Inspection statuses

| Status | Meaning |
|---|---|
| Draft | Being filled in on the employee's phone. |
| In progress | Started, not yet sent. |
| Completed | Sent by the employee. It is enough to complete the pickup. |
| Approved | Reviewed and validated by the agency. |
| Correction requested | Sent back to the employee with your note. |

## What happens next

- **When the employee sends it**, the inspection is attached to the booking, the car's mileage and fuel are updated, and you get the "Inspection to review" notification.
- **On approval**, the inspection moves to **Approved**.
- **On a correction request**, the employee is notified with your note.
- An inspection sent twice, for example after a network drop, is only recorded once.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| The inspection does not appear | The employee saved it offline; it is sent when the network returns. | Ask the employee to open **Sync** and tap **Retry**. |
| A photo is missing | The photo upload is waiting on the employee's phone. | Wait for the sync, or request a correction. |
| **Approve** is missing | Your role does not review inspections (finance manager). | Ask the agency or fleet manager. |
| No comparison on the return | There is no pickup inspection for this booking. | Check the pickup: the comparison needs a pickup inspection. |

## Related pages

- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Manage damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage)
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Manage damage

> Follow every damage found on your cars, from report to repair, then charge it to the customer or waive it.

**Who can use this:** Agency owner, Agency manager, Finance manager, Fleet manager  
**In the app:** More › Damage  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/damage  
**Updated on:** 2026-10-25

A damage is a report attached to a car, and often to a booking and an inspection. It is created by an employee in the field or by the agency, then always follows the same path to its repair and, if needed, its charge to the customer. Every step is kept with the photos and videos.

## Steps

1. Open **More**, then **Damage**. Filter by status to find the work waiting.
2. Open a Reported report. Check the photos, the zone on the diagram, the type and the description.
3. Move it to **Under review** to show the agency is handling it. Fill in the estimated cost and the repairer.
4. Approve the repair (**Repair approved**). Only the owner and the finance manager can, after an identity check.
5. Once the car is repaired, move the report to **Repaired** and enter the actual cost.
6. Decide: **Charge customer** with the charged amount, or **Waive**. Charging needs an identity check and a booking linked to the report.

## The damage list

*Screenshot: Agency damage list, filtered by status (screen no. 80).*

**Damage screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status | No | Reported, Under review, Repair approved, Repaired, Charged to customer, Waived | Reported | Filters the list. |
| Car | No | A car in the fleet | Dacia Logan, 12345-A-6 | Filters on one car. |
| Damage row | Not applicable | Car, plate, zone, type, severity, status, date | Front bumper, Scratch, Low | Tapping the row opens the details. |

**After you act:** active filters show as chips you can remove.

## Damage details

*Screenshot: Damage details with photos, diagram and actions (screen no. 81).*

**Damage details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Type | Yes | Scratch, Dent, Crack, Broken, Missing, Stain, Mechanical | Scratch | The kind of damage. |
| Zone | Yes | Front bumper, Rear bumper, Left side, Right side, Roof, Windscreen, Windows, Wheels and tyres, Interior, Underbody | Front bumper | Marked on the car diagram; an equivalent list works with the keyboard. |
| Severity | Yes | Low, Medium, High, Major | Medium | The colour of the marker on the diagram. |
| Description | Yes | Free text | 10 cm scratch below the left headlight | What was found. |
| Photos and videos | No, strongly advised | Pictures and videos taken on site | 3 photos | Proof of the damage. |
| Links | Not applicable | Car, booking, inspection, pickup | BK-240520-7821 | The context of the damage. |
| Estimated cost | No | Amount in the agency currency | MAD 1200.00 | Your estimate before repair. |
| Repairer | No | A garage from your list | Garage Atlas Auto | Who repairs it. |
| Actual cost | Yes to move to Repaired with a cost | Amount | MAD 1050.00 | What the repair cost. |
| Charged amount | Yes to charge | Amount above zero | MAD 1050.00 | What the customer will pay. The customer only sees it once charged. |
| Status and actions | Not applicable | Buttons by status: Under review, Repair approved, Repaired, Charge customer, Waive | Under review | Moves the report on. |

**After you save:** every status change is kept. When it moves to **Charged to customer**, the amount is added to the booking's invoice, or a separate damage invoice is created if the invoice is already finalised.

## Who moves the report on

| Status | Who can move the report there |
|---|---|
| Reported | Any agency member, including an employee, when creating the report |
| Under review | Owner, agency manager, fleet manager, finance manager |
| Repair approved | Owner, finance manager |
| Repaired | Owner, agency manager, fleet manager, finance manager |
| Charged to customer | Owner, finance manager, with a charged amount and a booking |
| Waived | Owner, finance manager, from Under review, Repair approved or Repaired |

An employee can only create a report. A change that does not follow this table is refused and the screen reminds you of the current status.

> **What the customer sees**
>
> The customer sees the damage reported on their rental, but not the amount until the report is Charged to customer.

## What happens next

- **On creation**, the agency gets "Damage reported" and the customer concerned gets "Damage reported on your rental". See the [notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications).
- **When it moves to Repaired with an actual cost**, the repair expense is recorded once in the agency's accounts. It feeds the damage costs in [finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance).
- **When it moves to Charged to customer**, the amount is added to the customer's invoice and they are told.
- **Waived** closes the report without an invoice.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| Charging is refused | The charged amount is empty or zero, or no booking is linked. | Enter an amount above zero. A damage without a booking cannot be charged to a customer. |
| "Your account cannot perform this action." | Your role does not allow this change, for example an agency manager approving a repair. | Ask the owner or the finance manager. |
| The status change is refused | The order is not followed, for example Reported straight to Repaired. | Follow the order: Under review, Repair approved, Repaired. |
| The identity check comes back | It stays valid 5 minutes for sensitive actions. | Confirm with Face ID, fingerprint or your password. |

## Related pages

- [Inspection review](https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review)
- [Damage capture](https://docs.drivego.thesuperplatform.com/en/guides/employee/damage)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Manage maintenance

> Plan the servicing of your cars, block them during the work, record the cost and the next due date, and spot overdue servicing.

**Who can use this:** Agency owner, Agency manager, Fleet manager  
**In the app:** More › Maintenance  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance  
**Updated on:** 2026-10-25

A maintenance record describes work on a car: oil change, brakes, tyres, full service or inspection. It can make the car unavailable during the work, which removes those dates from search. The cost is counted in your expenses when the work is completed.

## Steps

1. Open **More**, then **Maintenance**.
2. Create a record: choose the car, the type of work and the dates.
3. Fill in the description, the mileage, the garage and the expected cost. Attach the garage's quotes or invoices.
4. Tick **Make the car unavailable** if the car cannot be rented during the work.
5. Enter the next due date, in kilometres and as a date.
6. Save. Move the record to **In progress** when the work starts, then **Completed** at the end, with the actual cost.

*Screenshot: Maintenance list and work record (screen no. 82).*

**Maintenance screen and work record**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status filter | No | Scheduled, In progress, Overdue, Completed, Cancelled | Overdue | Filters the list of records. |
| Car | Yes | A car in your fleet | Dacia Logan, 12345-A-6 | The car concerned. |
| Type of work | Yes | Oil change, Brakes, Tyre rotation, Tyre replacement, Air filter, Full service, Inspection, Other | Oil change | The kind of work. |
| Description | No | Free text | Oil change and oil filter | Details of the work. |
| Mileage | No | Whole number of kilometres | 48,250 | The odometer at the time of the work. |
| Garage | No | A provider from your list | Garage Atlas Auto | Who does the work. |
| Cost | No, advised at the end | Amount in the agency currency | MAD 650.00 | The cost of the work. |
| Start date | Yes | Date | 22 May 2026 | Start of the work. |
| End date | No | Date, after the start date | 23 May 2026 | Expected end. |
| Status | Yes, Scheduled by default | Scheduled, In progress, Completed, Cancelled | Scheduled | Overdue is set automatically. |
| Make the car unavailable | No | Checkbox | Ticked | Blocks the car from the start (00:00) to the end (23:59). |
| Attachments | No | Photos or documents | Garage quote | The supporting documents. |
| Next due (km) | No | Number of kilometres | 58,250 | The next service by odometer. |
| Next due (date) | No | Date | 22 November 2026 | The next service by date. |

**After you save:** if the car is made unavailable, its dates are blocked in the [availability calendar](https://docs.drivego.thesuperplatform.com/en/guides/agency/availability) and it shows the Maintenance status during the work. When the record is **Completed** with a cost, the expense is counted once in [finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance).

## Block the car during the work

When **Make the car unavailable** is ticked, the car is taken out of rental from the start date at 00:00 to the end date at 23:59. Without an end date, the period stays open, with one day of margin. If a booking already covers those dates, saving is refused: DriveGo never takes away a car promised to a customer.

## Who can do what

The owner, the agency manager and the fleet manager create and edit records. Employees view the history and add notes to the car. The finance manager sees the costs in finance.

## What happens next

- **Completed or Cancelled**: the blocked period is released and the car is Available again if nothing else holds it.
- **Every night**, a record whose end date has passed without being completed becomes Overdue, and managers get "Maintenance overdue". A car whose next service date has passed, with no open record, triggers the same alert.

## Troubleshooting

| Message shown | Cause | What to do |
|---|---|---|
| "This car is no longer available for those dates. Pick other dates or another car." | A booking covers part of the requested period. | Choose other dates or untick **Make the car unavailable**. |
| The car stays in Maintenance after the work | The record was not moved to Completed. | Open the record and mark it Completed. |
| No expense in finance | The cost is empty or the record is not Completed. | Enter the actual cost, then complete the record. |

## Related pages

- [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet)
- [Availability calendar](https://docs.drivego.thesuperplatform.com/en/guides/agency/availability)
- [Maintenance in the field](https://docs.drivego.thesuperplatform.com/en/guides/employee/maintenance)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)


---

# Manage accidents and their follow-up

> Record an accident, take the car out of rental and move the nine-step follow-up forward, from the report to the car's return to rental.

**Who can use this:** Agency owner, Agency manager, Fleet manager  
**In the app:** More › Accidents  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents  
**Updated on:** 2026-10-25

An accident is reported once, with its circumstances, photos and the people involved. As soon as it is sent, the car is taken out of rental and a nine-step follow-up opens. This follow-up guides you until the car is back in rental.

## Steps

1. Open **More**, then **Accidents**.
2. An employee on site reports the accident from their phone (see [the employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents)). The agency can also report it.
3. Open the accident to show **Accident follow-up**: the nine steps one below the other.
4. For each step, add your notes and documents, then mark it **In progress** or **Completed**. Mark it **Blocked** if it is waiting for someone else.
5. Keep the file up to date: claim number, insurance policy, deductible, actual cost.
6. Complete step 9, **Ready to rent**, when the car has passed its final inspection.

## The accident list

*Screenshot: Agency accident list with the current step (screen no. 83).*

**Accidents screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Step | No | From 1 to 9 | Step 5 | Filters accidents by follow-up step. |
| Status | No | Open, In progress, Under review, Resolved, Closed | In progress | Filters by progress of the file. |
| Accident row | Not applicable | Number, car, plate, date, current step | ACC-2025-00128, step 5 | Tapping the row opens the follow-up. |

**After you act:** the list shows the latest step of each file.

## Following an accident

*Screenshot: Accident follow-up: the nine steps and the current step (screen no. 84).*

**Accident follow-up screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Circumstances | Not applicable | Date and time, place, position on the map, weather, description | 18 May, 17:40, Rabat, rain | What happened. |
| Injuries | Not applicable | Yes or No | No | Stated in the report. |
| Police | Not applicable | Police present yes or no, report number and document | Report 2026-1187 | The official elements. |
| Third parties | Not applicable | For each: name, contact, phone, plate and model, insurer, policy number, liability (Us, Third party, Shared, Undetermined) | Liability: Third party | The other people involved. |
| Insurer and claim number | No | Text | Claim 55-2026-031 | The file at the insurer. |
| Insurance policy | No | One of the agency's policies | Comprehensive policy | The cover that applies. |
| Deductible | No | Amount | MAD 5000.00 | What remains payable by the agency. |
| Estimated cost, actual cost | No | Amounts | MAD 18,000.00 | The cost of the damage. |
| Steps 1 to 9 | Not applicable | For each step: status, assigned person, expected date, notes, documents | Step 5, In progress | The heart of the follow-up. |
| Step status | Yes to move on | In progress, Completed, Blocked | Completed | Moves the step forward. |
| Notes and documents | No | Text, files | Body shop quote | Attached to the step. |
| Note to skip a step | Yes to skip | Text | Assessment done by the insurer | Owner only. |

**After you save:** the next step becomes the current step. When step 9 is completed, the car is available again.

## The nine steps and who does them

Steps follow one another in order: a step can only be completed when all earlier steps are.

| Step | Name | What happens | Who can complete it |
|---|---|---|---|
| 1 | Accident reported | The report is sent with photos. | Employee, agency manager or owner |
| 2 | Documents collected | Accident report, police report, licence and photos are gathered. | Employee, agency manager or owner |
| 3 | Insurer notified | The insurer receives the claim. | Agency manager or owner |
| 4 | Technical assessment | The car is examined to price the damage. | Employee, agency manager or owner |
| 5 | Repair quote | The garage prices the repair. | Agency manager or owner |
| 6 | Insurer approval | The insurer agrees to cover it. | Agency manager or owner |
| 7 | Repair in progress | The car is at the garage. | Agency manager or owner |
| 8 | Final inspection | The repaired car is checked. | Employee, agency manager or owner |
| 9 | Ready to rent | The car returns to the rentable fleet. | Agency manager or owner |

Only the owner can skip a step, with a required note written on each skipped step. The fleet manager can mark a field step **In progress** or **Blocked**, but cannot complete it. More details in [the nine-step accident follow-up](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline).

## What happens next

- **When the report is sent**: the car shows the Accident status, disappears from search with no end date, and the follow-up opens at step 1.
- Managers get "Accident reported" by notification and email, with high priority: this alert does not wait for the end of quiet hours (22:00 to 07:00).
- When a step reaches its expected date, the assigned person is notified.
- **When step 9 is completed**: the car is Available again and the accident moves to **Resolved**. If an actual cost is entered, it is counted once in the accident costs in [finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| A step cannot be completed | An earlier step is not completed. | Complete the steps in order, or ask the owner to skip the step with a note. |
| "Your account cannot perform this action." | An employee tries a step reserved for managers (3, 5, 6, 7 or 9). | An agency manager or the owner completes the step. |
| The car still does not show in search | Step 9 is not completed, or maintenance or a rental holds the car. | Check the follow-up, then the [availability calendar](https://docs.drivego.thesuperplatform.com/en/guides/agency/availability). |
| The report was entered without network | It is waiting on the employee's phone. | It is sent as soon as the network returns, without duplicates. See [offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline). |

## Related pages

- [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline)
- [Reporting an accident and following its stages](https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents)
- [Manage the agency's insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)


---

# Manage the agency's insurance policies

> Record the policies the agency pays its insurers for, the cars covered and the dates, and get warned before each expiry.

**Who can use this:** Agency owner, Finance manager, Agency manager, Fleet manager  
**In the app:** More › Insurance  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance  
**Updated on:** 2026-10-25

An agency insurance policy is what the agency **pays** an insurer to cover its cars. It is a cost. Do not confuse it with the insurance fees the agency **charges** its customers for each car, which are revenue and are managed in [Car insurance fees](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees).

## Steps

1. Open **More**, then **Insurance**. The **Insurance policies** screen lists each policy with its insurer, cover, dates and status.
2. Tap **Add a policy**. Enter the insurer, the policy number, the cover type, the start date and the end date.
3. Enter the premium, how often it is paid and the excess.
4. Choose the cars covered by this policy and attach the contract.
5. Tap **Save**. Open a policy later to see **Policy details**.

*Screenshot: List of insurance policies with their status (screen no. 85).*

**Insurance policies**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Policy card | Shown | Insurer, cover type, number, dates, status | Insurer A, Comprehensive, 01/01/2026 to 31/12/2026 | One card per agency policy. Tap it to open its details. |
| Status | Calculated | Active, Expiring soon, Expired, Cancelled | Expiring soon | Calculated from the end date, except Cancelled, which you choose. |
| Premium | Depends on your role | Amount and currency | MAD 24 000 | Visible only to the owner and the finance manager. |
| Add a policy | Button | Opens the policy form | | Reserved for the owner and the finance manager. |

**After you save:** the policy you open shows in **Policy details**. Policies that are expiring soon or have expired also appear as alerts on the [dashboard](https://docs.drivego.thesuperplatform.com/en/guides/agency/dashboard).

*Screenshot: Policy details: cover, dates, cars covered (screen no. 86).*

**Policy details (form)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Insurer | Yes | Text | Insurer A | The company that insures the cars. |
| Policy number | Yes | Text, as on the contract | POL-77821 | The number to quote to the insurer, for example after an accident. |
| Cover type | Yes | Comprehensive, Third party, Theft, Collision | Comprehensive | What the policy covers. |
| Start date | Yes | Date | 01/01/2026 | When the cover starts. |
| End date | Yes | Date, after the start date | 31/12/2026 | When the cover ends. It sets the status and the expiry alerts. |
| Premium | Yes | Amount in the agency currency | MAD 24 000 | What the agency pays the insurer. Hidden from the agency manager, the fleet manager and employees. |
| Premium frequency | Yes | Annual, Half-yearly, Quarterly, Monthly | Annual | How often the premium is paid. |
| Excess | No | Amount | MAD 5 000 | The part of a claim the agency pays itself. Hidden like the premium. |
| Cars covered | No | One or more cars of the agency | Dacia Logan 12345-A-6 | The cars protected by this policy. They show it in their insurance fees. |
| Documents | No | File (contract, certificate) | contract-2026.pdf | Opened by **View policy document**. |
| Status | No | Cancelled, otherwise calculated | Active | You only choose to cancel. |
| Save | Button | | | Saves the policy. |

**After you save:** the policy appears in the list with its calculated status. The premium is recorded in the agency's accounts and counts in the insurance cost in [Finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance). The covered cars show the policy at the top of their [insurance fees](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees).

## The status is calculated for you

| Status | Rule |
|---|---|
| Active | The end date is more than 30 days away. |
| Expiring soon | The end date is within the next 30 days. |
| Expired | The end date has passed. |
| Cancelled | You cancelled it. It no longer changes. |

Statuses are recalculated every night.

## Who sees and does what

| Role | What they can do |
|---|---|
| Agency owner, finance manager | Create and edit policies, see the premium and the excess |
| Agency manager, fleet manager | See policies, their cover, dates and cars, without the premium or the excess |
| Agency employee | See a car's policy, without any amount |

## What happens next

- The agency's managers receive the "Insurance expiring" notification 30 days, 7 days and 1 day before the end date.
- A car's active policy can be quoted in an [accident file](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| You cannot see the premium or the excess | Your role does not have access. | Ask the owner or the finance manager. |
| You cannot create or edit a policy | Only the owner and the finance manager record policies. | Ask one of them. |
| The policy stays Expired after renewal | The end date was not extended. | Update the end date, or create the new policy. The status is recalculated. |

## Related pages

- [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees)
- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)
- [Manage accidents and their follow-up](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents)


---

# Insurance fees per car

> Set, car by car, the included insurance and the upgrades charged to the customer, with a preview of the real amount before you save.

**Who can use this:** Agency owner, Finance manager, Agency manager, Fleet manager  
**In the app:** Fleet › Car management › Car insurance fees  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees  
**Updated on:** 2026-10-25

Insurance fees are what the customer **pays** to be covered while renting a given car. They are revenue for the agency. They are separate from the [insurance policy](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance) the agency pays its insurer. Every car has one insurance included by default and, if you wish, upgrades the customer can choose at step 3.5 of the booking.

## Steps

1. Open **Fleet**, choose a car, then **Car insurance fees**.
2. At the top, the **Active insurance** block shows the agency policy that covers the car.
3. Below, each fee charged to the customer appears as a card. Tap **Add a fee**.
4. Fill in the form: name, type, amount, calculation, customers concerned, rental length, included or upgrade.
5. Read the preview under the form, for example "For a 3-day individual rental this adds MAD 45.00", then tap **Save**.
6. Use **Edit**, **Enable** or **Disable** on a card to change it, and **Renew cover** when the policy reaches its end date.

*Screenshot: A car's insurance fees: active policy and fee cards (screen no. 87).*

**Car insurance fees**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Tabs | | Overview, Policies, Payments, History | Policies | Change the part of the screen shown. |
| Active insurance | Shown | Insurer, cover, number, dates, premium, status | Comprehensive, until 31/12/2026 | The agency policy covering this car. The premium is visible only to the owner and the finance manager. |
| View policy document | Button | | | Opens the contract attached to the policy. |
| Fee name | Yes | Text the customer reads | Standard insurance | The name shown to the customer at step 3.5 and in the price breakdown. |
| Fee type | Yes | Basic insurance, Standard insurance, Premium insurance, Excess reduction, Third-party cover, Full cover, Theft protection, Roadside assistance | Standard insurance | The kind of cover sold. |
| Amount | Yes | Number; between 0 and 100 for a percentage | 12.00 | The rate, read according to the calculation. |
| Currency | Yes | The agency currency | MAD | Always the agency's. |
| Calculation | Yes | Per day, Fixed per booking, Percentage of booking, Included | Per day | How the amount turns into a sum on the booking (see the table below). |
| Customers concerned | Yes | All, Individual, Company | All | The customers this fee applies to. |
| Minimum length (days) | No | Whole number | 1 | Below it, the fee does not apply. |
| Maximum length (days) | No | Whole number, at least the minimum | 30 | Above it, the fee does not apply. Empty: no limit. |
| Included by default | No | Checkbox | Ticked for basic insurance | The insurance included in every rental of the car. Only one per car. |
| Upgrade | No | Checkbox | Ticked for Standard and Premium | A cover the customer can choose. Never at the same time as Included by default. |
| Valid from / to | No | Dates | 01/01/2026 to 31/12/2026 | The fee only applies to pickups in this period. |
| Active | No | Switch | On | A disabled fee is no longer offered. |
| Description | No | Text | Excess reduced to MAD 2 000 | Explanation shown to the customer. |
| Preview | Calculated | Sentence | "For a 3-day individual rental this adds MAD 36.00" | What the customer will really pay, before you save. |
| Screen footer | Depends on your role | Premium per car, VAT, agency fee, total | | The policy's yearly premium divided by the number of cars covered. Only for the owner and the finance manager. |

**After you save:** the fee card appears. The fee applies to new quotes straight away; existing bookings keep their price. A form that breaks a rule is refused with the field at fault highlighted.

## The four calculations

| Calculation | Amount added to the booking |
|---|---|
| Per day | Amount × number of rental days |
| Fixed per booking | Amount, once |
| Percentage of booking | Rental price after discounts × amount ÷ 100 |
| Included | 0, shown as "Included" in the price breakdown, never hidden |

Example: a Standard fee at MAD 12.00 per day adds MAD 36.00 to a 3-day rental. A 10 % fee on a rental of MAD 900.00 after discounts adds MAD 90.00. The detailed calculations are in [Insurance: policies and fees](https://docs.drivego.thesuperplatform.com/en/reference/insurance).

A fee applies to a booking only if it is active, the pickup date is within its validity dates, the customer type matches and the rental length is within the band.

## Validation rules

- Only one active **included by default** insurance per car.
- A fee cannot be both **included by default** and an **upgrade**.
- For a **percentage of booking**, the amount must be between 0 and 100.
- The minimum length cannot exceed the maximum length.

## What the customer sees

At step 3.5 of the booking, the customer sees the included insurance and the upgrades that apply to their rental, with their total already calculated. Upgrades replace each other: choosing one replaces the previous one. Add-ons such as GPS or a child seat add up. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking).

## What happens next

When the car is booked, the chosen insurance becomes a line on the rental invoice and counts in the "insurance" revenue in [Finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Some details are invalid. Fix the highlighted fields." | A rule is broken, for example two active included insurances. | Disable the old included insurance or untick one of the two boxes. |
| The preview adds MAD 0.00 | The fee is Included, or it does not apply to 3 days or to the preview's customer type. | Check the calculation, the length band and the customers concerned. |
| The cover does not appear to the customer | The fee is disabled, outside its dates, or not ticked as **Upgrade**. | Enable it and check its dates and length band. |
| The screen footer is empty | No active policy covers the car, or your role cannot see the premium. | Add the car to a policy in [Insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance). |

## Related pages

- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [Manage the agency's insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance)
- [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)


---

# Follow the agency's finance

> Read each agency's revenue, invoices, payments, deposits and costs, record payments received and download invoices.

**Who can use this:** Agency owner, Finance manager, Agency manager, Fleet manager  
**In the app:** Finance  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/finance  
**Updated on:** 2026-10-25

The **Finance** screen brings together what the agency invoiced, collected and spent over a period. Every figure comes from an invoice, a payment or an expense that was actually recorded: nothing is estimated by hand, except the net profit, which is clearly marked as an estimate.

## Steps

1. Tap **Finance** in the navigation bar.
2. Choose the period: this month, last month or a custom period.
3. If you own several agencies, choose one agency or **All agencies**.
4. Read the tiles, then the charts and tables. Tap an invoice to open it.
5. Open **Invoices and payments** for the full list, filtered by status.
6. On an unpaid invoice, tap **Record a payment**, enter the amount, the payment method and the reference, then confirm.

*Screenshot: Finance dashboard: tiles, revenue curve and revenue by source (screen no. 88).*

**Finance**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Period | Yes | This month, Last month, Custom (start and end date) | This month | The period all figures are calculated over. |
| Agency | For owners of several agencies | One agency or All agencies | All agencies | All agencies adds your agencies together; different currencies are converted and marked "converted". |
| Total revenue | Calculated | Amount | MAD 48 250.00 | Total invoiced in the period, before tax, minus credit notes. Neither taxes nor deposits are part of it. |
| Paid invoices | Calculated | Count and amount | 34, MAD 41 900.00 | Invoices settled in full. |
| Unpaid invoices | Calculated | Count and amount | 6, MAD 6 350.00 | Invoices still due, including overdue ones. |
| Maintenance cost | Calculated | Amount | MAD 3 400.00 | Servicing expenses in the period. |
| Accident cost | Calculated | Amount | MAD 7 800.00 | Repair expenses after accidents. |
| Insurance cost | Calculated | Amount | MAD 2 000.00 | Premiums paid to insurers. |
| Deposits held | Calculated | Amount | MAD 9 000.00 | Deposits collected and not yet returned. This is not revenue. |
| Estimated net profit | Calculated | Amount | MAD 34 050.00 | Revenue minus maintenance, accidents, insurance and damage not charged to customers. A tooltip shows the formula. It is an estimate, not an accounting result. |
| Revenue trend | Chart | Day-by-day curve | | The revenue of each day in the period. |
| Revenue by source | Chart | Bookings, insurance, additional services, other | | Where the revenue comes from. |
| Revenue by car | Chart | Ranking | | The cars that earn the most. |
| Tables | Lists | Recent invoices, recent payments, pending payments, maintenance expenses, damage costs, active policies | | Tap a row to open the document. |

**After the action:** changing the period or the agency recalculates the whole screen. Blocks your role cannot access are not shown.

## How to read the figures

- **Revenue** is what the agency invoiced for its rentals, insurance, add-ons, damage charged to customers and car sales, before tax. A booking cancelled after invoicing creates a credit note that is deducted.
- **Taxes** are collected for the State: they are shown separately and do not count as revenue.
- **A deposit** belongs to the customer as long as it is not used. It is never revenue; it stays in "Deposits held" until it is refunded.
- **Estimated net profit** reads as: revenue, minus maintenance cost, minus accident cost, minus insurance cost, minus damage repaired at your own expense.

Example over a month: revenue MAD 48 250.00, maintenance MAD 3 400.00, accidents MAD 7 800.00, insurance MAD 2 000.00, damage not charged MAD 1 000.00. Estimated net profit: 48 250 − 3 400 − 7 800 − 2 000 − 1 000 = **MAD 34 050.00**. The MAD 9 000.00 of deposits held is not part of this calculation.

> **Several currencies**
>
> Amounts in different currencies are never added as they are. In the **All agencies** view, when your agencies invoice in MAD and AED, figures are converted at the exchange rate of the invoice date and marked "converted".

*Screenshot: Invoices and payments with status filters (screen no. 89).*

**Invoices and payments**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status filter | No | Paid, Unpaid, Overdue, Partly paid, Draft, Credit note, Cancelled | Overdue | Limits the list to one status. |
| Invoice row | Shown | Date, customer, booking, type, amount, amount due, status | 20/05/2026, Atlas Logistics SARL, BK-240520-7821, Rental, MAD 1 320.00 | One agency invoice. The type is Rental, Damage, Sale or Other. |
| Record a payment: amount | Yes | Amount, at most the amount due | MAD 1 320.00 | The sum received from the customer. |
| Payment method | No | Cash by default, or the method used | Cash | How the customer paid. |
| Reference and date | No | Text and date | Transfer 0457, 21/05/2026 | To find the payment later. |
| Record a deposit | Button | The booking's deposit amount by default | MAD 2 000.00 | Only one deposit per booking. |
| Refund the deposit | Button | | | Returns the deposit held to the customer. |
| Download the invoice | Button | PDF | | The invoice in DriveGo colours, with the agency's details. |

**After you save:** the invoice status updates (Partly paid or Paid). The customer receives "Payment received" by email and in the app. A deposit refund sends the customer "Deposit refunded".

## Who sees and does what

| Role | Finance access |
|---|---|
| Agency owner | Everything, for all their agencies; records payments and deposits |
| Finance manager | Everything, for their agency; records payments and deposits |
| Agency manager | Revenue and invoice status; records a deposit and downloads invoices; sees neither costs nor premiums |
| Fleet manager | Maintenance and damage costs only |
| Agency employee | No access |

## What happens next

- **Booking confirmed**: a rental invoice is created with the rental, insurance, add-on and tax lines. It is final straight away or kept as a draft, depending on the [agency settings](https://docs.drivego.thesuperplatform.com/en/guides/agency/settings).
- **Booking cancelled after invoicing**: a credit note is created automatically.
- **Damage charged**: a line is added to the booking's invoice, or a damage invoice is created. See [Damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage).
- **Invoice unpaid after its due date**: managers receive "Invoice unpaid past due date".

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| The cost tiles are missing | Your role does not have access. | Ask the owner or the finance manager. |
| "Your account cannot perform this action." when recording a payment | Only the owner and the finance manager record a payment. | Pass the payment on to one of them. |
| A deposit is refused | A deposit is already held for this booking. | Check the booking's payments. |
| The deposit refund is refused | No deposit is held for this booking. | Record the deposit first, or check that it has not already been returned. |
| An amount is marked "converted" | The view adds several currencies together. | Choose a single agency to see amounts in its currency. |
| "Not available offline: this action needs a connection so the agency can confirm it." | Financial actions need a connection. | Reconnect, then try again. |

## Related pages

- [Manage the agency's insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance)
- [Manage damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage)
- [Manage maintenance](https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance)
- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)


---

# Sell fleet cars

> Publish a listing for a car from your fleet, receive offers, record the sale and its invoice, and find your sales history.

**Who can use this:** Agency owner, Agency manager, Fleet manager, Finance manager  
**In the app:** More › Sales  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/car-sales  
**Updated on:** 2026-10-25

DriveGo lets an agency sell the cars it retires from its rental fleet. A published listing appears in the public cars-for-sale section, with the car's history. Buyers send offers, the agency answers them, then the owner records the sale.

## Steps

1. Open **More**, then **Sales**. **Sale listings** shows your listings with their status, price, number of views and number of offers.
2. Tap **New listing**, choose the car and enter the sale price.
3. Fill in the mileage, the description, the original paint condition and the summaries of the damage, maintenance and accident history. Add photos and videos.
4. Save as **Draft** to review, then set the listing to **Published**.
5. Follow requests in **Offers received** and set each offer to **Accepted**, **Rejected** or **Expired**.
6. During an advanced negotiation, set the listing to **Reserved**.
7. When the sale is agreed, the owner taps **Mark as sold**, enters the final price and the buyer, then confirms.
8. Find completed sales in **Sales history**.

*Screenshot: The agency's sale listings by status (screen no. 90).*

**Sale listings**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status filter | No | Draft, Published, Reserved, Sold, Unpublished | Published | Limits the list to one status. |
| Listing card | Shown | Photo, car, price, status, views, offers | Peugeot 208 2021, MAD 115 000, 142 views, 3 offers | One agency listing. Tap it to edit it or see its offers. |
| New listing | Button | | | Opens the listing form. |
| Sales history | Link | | | Opens the list of completed sales. |

**After the action:** the chosen listing opens for editing, or its offers are shown.

*Screenshot: Sale listing form (screen no. 91).*

**Sale listing (form)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | A car of your fleet with no other active listing | Peugeot 208, 34567-B-1 | The car put up for sale. |
| Sale price | Yes | Amount | MAD 115 000 | The asking price, shown to the public. |
| Currency | No | The agency currency by default | MAD | The currency of the price. |
| Negotiable price | No | Checkbox | Ticked | Tells buyers an offer is possible. |
| Mileage | No | Number of kilometres | 68 400 | Shown on the listing. |
| Description | No | Text | Serviced at the agency, two keys | Presentation of the car. |
| Original paint | No | All original, Partly repainted, Fully repainted, Unknown | Partly repainted | The paint condition, stated honestly. |
| Damage history | No | Text | Rear door scratch repaired in 2025 | Summary for the buyer. |
| Maintenance history | No | Text | Oil change every 10 000 km | Summary of the servicing. |
| Accident history | No | Text | None | Summary of accidents. |
| Photos and videos | No | Images, videos | 8 photos | Shown on the public page. |
| Status | Yes | Draft, Published, Reserved, Unpublished | Draft | Draft stays private; Published makes the listing visible. |
| Save | Button | | | Saves the listing. |

**After you save:** a published listing appears in the cars for sale and the car changes to For sale if it is not on rent. A car can only have one active listing at a time.

*Screenshot: Offers received on a listing (screen no. 92).*

**Offers received**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Name | Shown | Text entered by the buyer | Karim Bouaid | Who sent the offer. |
| Phone, email | Shown | Contact details | +212 6 00 00 00 00 | To call the buyer back. |
| Offered amount | Shown | Amount, optional for the buyer | MAD 108 000 | Their price offer. |
| Message | Shown | Text | Available for a test drive on Saturday? | Their question or request. |
| Offer status | Yes | Pending, Accepted, Rejected, Expired | Accepted | Your answer. A buyer with an account is notified. |
| Mark as sold | Button, owner only | Final price, buyer's name, email and phone | MAD 110 000, Karim Bouaid | Records the sale. |

**After you save:** when the sale is recorded, DriveGo creates the sale invoice in the buyer's name, the car changes to Sold, its future availability is blocked and the sale counts in the "sale" revenue in [Finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance).

*Screenshot: History of completed sales (screen no. 93).*

**Sales history**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Shown | Make, model, plate | Peugeot 208, 34567-B-1 | The car sold. |
| Sale price | Shown | Amount | MAD 110 000 | The final price recorded. |
| Sale date | Shown | Date | 12/06/2026 | The day the sale was recorded. |
| Buyer | Shown | Name | Karim Bouaid | Who bought the car. |
| Invoice | Link | PDF | | The sale invoice. |

**After the action:** tap a sale to see the listing and its invoice again.

## Listing statuses

| Status | Meaning |
|---|---|
| Draft | Being prepared, not visible to the public |
| Published | Visible in the cars for sale, open to offers |
| Reserved | Still visible and open to offers, a sale is being negotiated |
| Sold | Sale recorded, listing closed |
| Unpublished | Removed from the public without a sale |

## Who does what

| Role | What they can do |
|---|---|
| Agency owner | Everything, including **Mark as sold** |
| Agency manager, fleet manager | Create, publish and edit listings, answer offers |
| Finance manager | See the sales history |

## What happens next

- **New offer**: the agency's managers receive the "New purchase request" notification.
- Anyone, even without an account, can send an offer on a published or reserved listing from the car's public page. See the [guest guide](https://docs.drivego.thesuperplatform.com/en/guides/guest).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Some details are invalid. Fix the highlighted fields." when creating | The car already has an active listing. | Open the existing listing, or unpublish it before creating another. |
| **Mark as sold** is missing | Only the agency owner records a sale. | Ask the owner. |
| The listing does not appear to the public | It is a draft or unpublished, or the agency is not verified. | Publish it; check the agency status in [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding). |
| The car stays Rented after publishing | A rental is in progress. | It changes to for sale when the rental ends. |

## Related pages

- [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest)
- [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Manage the team

> Invite your employees, assign their role, branch and capabilities, follow their availability and see what each role can do.

**Who can use this:** Agency owner, Agency manager  
**In the app:** More › Team  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/team  
**Updated on:** 2026-10-25

Agency employees never create their account themselves. The agency invites them from the **Team** screen. The invitation creates the member's account and sends them an email with a setup link that works only once.

## Steps

1. Open **More**, then **Team**. The list shows each member with their photo, role, branch, phone and availability.
2. Tap **Invite an employee**. Enter the full name, the email and, if you wish, the phone.
3. Choose the role and the home branch, then tick the member's capabilities.
4. Send the invitation. The member receives an email with a link to choose their password.
5. Open a member to see **Employee details** and change their role, branch, capabilities, hours or availability, or deactivate them.
6. Open **Roles and permissions** to see what each role can do.

*Screenshot: The agency team with role, branch and availability (screen no. 94).*

**Team and invitation**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Member card | Shown | Photo, name, role, branch, phone, availability | Mehdi Tahiri, Agency employee, Casablanca, Available | One team member. Tap it to open their details. |
| Invite an employee | Button | | | Opens the invitation form. |
| Full name | Yes | Text | Mehdi Tahiri | The name shown everywhere in the app. |
| Email | Yes | Valid email address | mehdi.tahiri@example.ma | Receives the invitation and is used to sign in. |
| Phone | No | Number with country code | +212 6 12 34 56 78 | Used by the call button on pickups. |
| Role | Yes | Agency manager, Finance manager, Fleet manager, Agency employee | Agency employee | What the member will see and do. An agency manager can only choose Agency employee. |
| Branch | No | An agency or branch of your network | Mohammed V airport counter | Where they are based. |
| Capabilities | No | Can inspect, Can report damage, Can handle accidents, Can manage documents | Can inspect, Can report damage | Help choose the right person when assigning a pickup. |
| Send the invitation | Button | | | Creates the account and sends the email. |

**After you save:** the member appears in the list and among the employees who can be assigned pickups. They receive the invitation email; at their first sign-in, the app offers to turn on Face ID or fingerprint. Inviting someone who already has a DriveGo account simply adds your agency to their account.

*Screenshot: Employee details: role, capabilities and hours (screen no. 95).*

**Employee details**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Role | Yes | As in the invitation | Fleet manager | Changing the role changes what the member sees straight away. |
| Branch | No | Agency or branch | Marrakech | Where they are based. |
| Capabilities | No | The four boxes | Can handle accidents | Shown as chips in employee availability. |
| Phone | No | Number with country code | +212 6 12 34 56 78 | Contact number. |
| Shift start and end | No | Times | 08:00 and 17:00 | Their usual hours. |
| Availability | No | Available, Busy, Offline, On break | Available | Their current state, shown when assigning. |
| Status | Yes | Active, Inactive | Active | An inactive member can no longer sign in to the agency space; their history stays. |
| Save | Button | | | Saves the changes. |

**After you save:** changes apply from the member's next action. The owner edits every record; an agency manager only those of agency employees.

*Screenshot: The agency's roles and permissions, read only (screen no. 96).*

**Roles and permissions**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Role | Shown | Owner, Agency manager, Finance manager, Fleet manager, Agency employee | Finance manager | One row per role. |
| What the role allows | Shown | Read-only list | Invoices, payments, insurance costs | What this role sees and does in the agency. |

**After the action:** nothing to save. The screen is read only: DriveGo sets what each role contains, the agency chooses each member's role.

## Who can invite whom

| You are | You can invite |
|---|---|
| Agency owner | Agency manager, finance manager, fleet manager, agency employee |
| Agency manager | Agency employee only |

## What each role does, in plain words

| Role | Role in the agency |
|---|---|
| Agency owner | Everything, in all their agencies, including finance and sales |
| Agency manager | Operations and bookings of one agency; sees revenue but not costs |
| Finance manager | Invoices, payments, deposits and insurance costs of one agency |
| Fleet manager | Cars, availability, maintenance and damage of one agency |
| Agency employee | Only their tasks: pickups, inspections, damage, accidents; never invoices, prices or premiums |

The full detail is in [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Your account cannot perform this action." when inviting a manager | An agency manager can only invite employees. | Ask the owner. |
| The employee did not receive the email | The address is wrong or the message is in spam. | Check the address in **Employee details** and ask them to look in their spam folder. |
| An employee cannot be assigned a pickup | They are not attached to the booking's agency, or they are inactive. | Check their branch and status. |
| An employee does not see a booking | They only see the bookings of their own tasks. | Assign them the pickup. |

## Related pages

- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)
- [Agency employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee)
- [Agencies and branches](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches)


---

# Agency notifications, settings and profile

> Read the agency's notifications, choose what you receive, set auto-confirmation, invoicing, add-ons and taxes, and manage your profile.

**Who can use this:** Agency owner, Agency manager, Finance manager, Fleet manager  
**In the app:** More › Agency settings  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/agency/settings  
**Updated on:** 2026-10-25

Three screens control your agency space: **Agency notifications** for the alerts you receive, **Agency settings** for the agency's own rules, and **Profile** for your personal account. Agency settings apply to the whole team; notification preferences and the profile concern only you.

## Steps

1. Open **More**, then **Agency notifications**. Tap a notification to open the related screen.
2. In the preferences, turn each category on or off, channel by channel: phone notification, email, in the app.
3. Open **Agency settings** to set auto-confirmation, invoicing, add-ons, tax and currency.
4. Open **Profile** to change your details, your language and Face ID or fingerprint sign-in.
5. To rent a car for yourself, open your avatar menu, choose **Switch space**, then **Customer**.

*Screenshot: Agency notifications, unread first (screen no. 98).*

**Agency notifications**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Notification | Shown | Title, text, time, read or unread | "Accident reported: Dacia Logan 12345-A-6" | One alert. Tap it to open the related screen; it becomes read. |
| Mark all as read | Button | | | Marks every notification as read. |
| Category | No | One row per notification type | Today's pickups | The type of alert being set. |
| Phone notification | No | Switch | On | Alert on the device, even with the app closed. |
| Email | No | Switch | On | A copy by email. |
| In the app | No | Switch | On | Shown in this list. |
| Quiet hours | No | Start and end time | 22:00 to 07:00 | Digests and reminders are held during these hours. |

**After you save:** a changed preference applies from the next notification, on all your devices. Accidents and pickup problems reach you even during quiet hours.

## Agency notifications

| Notification | When |
|---|---|
| New booking | A customer books one of the agency's cars |
| Booking cancelled | A customer or the agency cancels |
| Today's pickups | Every day at 7:00, the list of departures |
| Today's returns | Every day at 7:00, the list of returns |
| Pickup not assigned | 2 h before a pickup that still has no employee |
| Task not accepted | 30 min after assignment, if the employee has not accepted |
| Problem reported on a pickup | As soon as an employee reports a problem |
| Inspection to review | An inspection is waiting for your approval |
| Damage reported | Damage is reported |
| Accident reported | An accident is reported |
| Accident follow-up step due | A step reaches its due date |
| Insurance expiring | 30, 7 and 1 day before a policy ends |
| Maintenance overdue | A service is past its date |
| Invoice unpaid past due date | An invoice is still due after its due date |
| Payment received | A payment is recorded |
| Agency verification result | The DriveGo team verifies or rejects the agency |
| New purchase request | An offer arrives on a sale listing |

*Screenshot: Agency settings: confirmation, invoicing, add-ons and taxes (screen no. 99).*

**Agency settings**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Confirm bookings automatically | No | Switch, on by default | On | On: the booking is confirmed straight away, with its invoice and pickup. Off: it stays Pending, car blocked, until you confirm it. |
| Finalise invoices automatically | No | Switch, on by default | On | On: the rental invoice is final as soon as the booking is confirmed. Off: it stays a draft. |
| Add-ons: type | No | Additional driver, GPS, Child seat, Roadside assistance | GPS | The add-ons your customers can choose. |
| Add-ons: rate | If the add-on is active | Amount | MAD 15.00 | The price of the add-on. |
| Add-ons: calculation | If the add-on is active | Per day, Fixed | Per day | Per day: rate × days. Fixed: once per booking. |
| Add-ons: active | No | Switch | On | A disabled add-on is no longer offered. |
| Tax rate | No | Percentage | 20 | Applied to the rental, insurance and add-ons. The owner alone can change it. |
| Currency | Yes | MAD, AED | MAD | The invoicing currency. The owner alone can change it. |
| Operating status | Yes | Active, Paused, Closed | Active | When Paused or Closed, the agency is no longer offered to customers. |
| Save | Button | | | Saves the settings. |

**After you save:** a change of rate, tax or add-on applies to new quotes. Existing bookings keep their price. If you turn off auto-confirmation, new bookings wait in [Bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings).

*Screenshot: Profile: personal details, language and sign-in devices (screen no. 100).*

**Profile**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Full name | Yes | Text | Youssef El Amrani | The name shown to your team and customers. |
| Phone | No | Number with country code | +212 6 11 22 33 44 | Your contact number. |
| Photo | No | Image | | Your profile picture. |
| Language | Yes | Français, English, العربية | English | The language of the app and of your emails. |
| Biometric sign-in devices | No | List with date added and last used | iPhone, added on 25/10/2026 | The devices where Face ID or fingerprint is on. |
| Turn on for this device | Button | | | Turns on Face ID or fingerprint on this device. Not shown if the device does not allow it. |
| Remove | Button | | | Removes a device, after confirming your identity. |
| Save | Button | | | Saves your details. |

**After you save:** your details are updated everywhere. Biometrics stay on your device: DriveGo never receives your face or your fingerprint.

## Switch space

The same person can own an agency and be a customer. **Switch space** moves between **Customer** (rent a car for yourself), **Agency** (manage your agency) and **Field** if you also have an employee role. The chosen space is kept for the next launch.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| You receive no phone notifications | Notifications are blocked for DriveGo in the browser, or turned off on this device. | Allow them in the browser settings, then turn them back on. On iPhone, first add DriveGo to the home screen. |
| Tax rate or currency is greyed out | Only the owner can change them. | Ask the agency owner. |
| Switch space does not offer Customer | Your account has no customer space. | Contact support. |

## Related pages

- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)
- [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance)


---

# Agency employee guide

> What an agency employee sees in DriveGo: pickup and return tasks, inspections with photos, damage and accidents, even without a network.

**Who can use this:** Agency employee  
**In the app:** Tasks  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee  
**Updated on:** 2026-10-25

The **Field** space is the agency employee's app. You use it to carry out on site the tasks the agency manager gives you: hand a car to a customer, collect it at the end, inspect it, photograph its condition and report what is wrong. It is built for outdoor work: large touch areas, high contrast, and every form works without a network.

## What you see, and what you do not

Your access is deliberately narrower than the rest of the agency. It is not just hidden on screen: DriveGo also refuses access if you try to open this information.

| You see | You do not see |
|---|---|
| The pickups and returns given to you | Tasks given to your colleagues |
| The bookings linked to your tasks | The agency's other bookings |
| The inspections, damage and accidents you created or that concern your tasks | Invoices, payments and finance figures |
| Your agency's fleet, read only, with the option to add a note | Rental prices |
| The accident follow-up stages given to you | The cost and excess of the agency's insurance contracts |

If you work for several agencies of the same owner, you only see the agencies you are attached to.

## Your account

An employee never creates their own account. The agency owner, or a manager, invites you from the **Team** screen: you receive an email with a single-use link to choose your password. See [Team and roles](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

At your first sign-in, DriveGo offers **Sign in with Face ID / fingerprint**, because you sign in many times a day. The offer only appears if your phone can unlock with face recognition or a fingerprint. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id).

The first time you open your tasks, DriveGo also offers to **Turn on** notifications. Accept them: this is how you learn that a task is given to you, moved or taken away. See [Notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).

## Navigation

On a phone, the bottom bar has five entries: **Tasks** · **Bookings** · **Fleet** · **Camera** · **Profile**. On a large screen, the same entries move to a side bar. In Arabic, the bar and the timelines read from right to left.

A badge on **Tasks** shows what is waiting for you. An amber banner at the top of the screen tells you that you are offline or that items are waiting to be sent.

## The employee guides

- [Your tasks, bookings and fleet](https://docs.drivego.thesuperplatform.com/en/guides/employee/tasks): The employee home: today's tasks, alerts, the bookings assigned to you, the agency fleet read only and your profile, field by field.
- [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups): Carry out a pickup from start to finish: accept the task, leave, mark your arrival, prepare and inspect the car, hand it to the customer, then handle the return.
- [Prepare the car](https://docs.drivego.thesuperplatform.com/en/guides/employee/preparation): The preparation checklist: twelve points to check before the pickup inspection, each Done, Issue or N/A, with a note and a photo when needed.
- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections): Inspect the car at pickup and at return: checklist by area, required photos, mileage, fuel, condition score and signatures. The return is compared with the pickup.
- [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera): Take the photos and videos of an inspection, a damage report or an accident: named slots, upload status for each photo, even without signal.
- [Damage capture](https://docs.drivego.thesuperplatform.com/en/guides/employee/damage): Report a damage on the car diagram: zone, type, severity, description, estimated cost and photos. The agency then takes over the review and repair.
- [Maintenance in the field](https://docs.drivego.thesuperplatform.com/en/guides/employee/maintenance): What an employee can do for a car's maintenance: read the history and add a note. The maintenance record is filled in by the fleet manager.
- [Reporting an accident and following its stages](https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents): Report an accident on site with the place, weather, injuries, police, third parties and photos, then complete the follow-up stages assigned to you.
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline): What works without signal in the field app, the banner that warns you, and the Sync centre that sends your work when the network returns.

## A typical day

1. At 7:00 you receive the summary of the day's tasks.
2. You open **Tasks**, accept the next pickup and leave for the meeting point.
3. On site, you mark your arrival, prepare the car with the checklist, then do the pickup inspection with photos.
4. You hand the car to the customer and complete the pickup: the rental starts.
5. At the return, the same steps run with the return inspection, compared with the pickup one.

## Related pages

- [Your tasks, bookings and fleet](https://docs.drivego.thesuperplatform.com/en/guides/employee/tasks)
- [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)
- [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id)


---

# Your tasks, bookings and fleet

> The employee home: today's tasks, alerts, the bookings assigned to you, the agency fleet read only and your profile, field by field.

**Who can use this:** Agency employee  
**In the app:** Tasks  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/tasks  
**Updated on:** 2026-10-25

The **My tasks** screen is where you start. It brings together today's pickups and returns, your counters, your alerts and the next task to handle. The **Bookings**, **Fleet** and **Profile** entries complete it with what you need in the field, and nothing more.

## Steps

1. Open **Tasks**. At the top, the next task is highlighted with its time, place and car.
2. Read the counters: today's tasks, completed today, upcoming and reported issues.
3. Check the alerts, for example an inspection correction requested by your manager.
4. Tap a task to open its details. See [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups).
5. To see the context of a rental, open **Bookings** then the booking.
6. To check a car's condition, open **Fleet** then the car.
7. In **Profile**, update your availability before you start.

## My tasks

*Screenshot: My tasks: next task, counters, alerts and today's tasks (screen no. 101).*

**My tasks screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Next task | Display | A card: time, place, car, customer | 10:00, Mohammed V Airport, Dacia Logan | The task closest in time. Tap it to open it. |
| Today | Display | Number | 4 | Your pickups and returns planned for today. |
| Completed today | Display | Number | 1 | The tasks you have already closed today. |
| Upcoming | Display | Number | 6 | Tasks on the following days. |
| Issues | Display | Number | 0 | Your tasks with a reported issue not yet solved. |
| Alerts | Display | List of messages | Inspection correction requested | What needs an action from you. Tap an alert to open the item. |
| Task card | Display | Code, time, place, car and plate, customer, priority, urgency badge | `PA-2025-00145`, 14:30, Casablanca centre, 12345-A-6 | A pickup or a return. Priority is **Normal**, **High** or **Urgent**; the urgency badge shows **Pickup today**, due within the hour or late. |

**After you save:** tapping a card opens the task details. The first time, a sheet offers to **Turn on** notifications or **Not now**.

## Assigned bookings

*Screenshot: List of bookings assigned to the employee (screen no. 102).*

**Assigned bookings screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Booking list | Display | One card per booking | `BK-240520-7821` | Only bookings linked to one of your tasks appear. |
| Booking code | Display | BK, date, number | `BK-240520-7821` | The reference to give the customer or your manager. |
| Car | Display | Model and plate | Peugeot 208, 12345-A-6 | The rented car. |
| Dates | Display | Pickup and return date and time | 20 May 10:00, 23 May 10:00 | The rental period. |
| Status | Display | Status label | Confirmed | Where the booking stands. See [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses). |

**After you save:** tapping a card opens the booking details.

*Screenshot: Booking details as seen by the employee (screen no. 103).*

**Booking details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Display | Photo, model, plate | Dacia Duster, 67890-B-1 | The car concerned. |
| Dates | Display | Pickup and return | 20 May 10:00, 23 May 10:00 | The rental period. |
| Pickup place | Display | Name and address | FastRent agency, Casablanca | Where the car is handed over. |
| Return place | Display | Name and address | Marrakech Menara Airport | Where the car comes back, if different. |
| Customer | Display | Name, call button | Youssef El Amrani | The customer. For a company, the driver's name also shows. |
| Pickup | Display | Status of your task | **Accepted** | How far the task linked to this booking has gone. |

**After you save:** this screen is read only. The price and the invoice are not shown: they are for managers only.

## The fleet, read only

*Screenshot: Agency fleet as seen by an employee (screen no. 104).*

**Fleet screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Search | No | Free text | Duster | Filters the list by model or plate. |
| Car card | Display | Photo, model, plate, status | Renault Clio, 11111-A-1 | A car of your agency. |
| Status | Display | **Available**, **Rented**, **Reserved**, **Maintenance**, **Accident**, **Unavailable**, **For sale**, **Sold** | Available | The car's current situation. |

**After you save:** tapping a car opens its page.

*Screenshot: Car page as seen by the employee (screen no. 105).*

**Car details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Mileage | Display | Number of km | 48,250 km | The last reading, updated at each inspection. |
| Fuel | Display | Empty, ¼, ½, ¾, Full | ¾ | The last level recorded. |
| Last inspection | Display | Date and type | 18 May, return inspection | The last time the car was inspected. |
| Known damage | Display | List | Scratch, rear bumper | Damage already recorded, to review before a handover. |
| Note | No | Free text | Brake noise when stopping | Your remark on the car. This is the only thing you can add to a car. |

**After you save:** the note is added to the car's page and the agency managers see it. For a full service record, see [Maintenance](https://docs.drivego.thesuperplatform.com/en/guides/employee/maintenance).

## Your profile

*Screenshot: Employee profile with availability (screen no. 120).*

**Profile screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Availability | Yes | Available, Busy, Offline, On break | Available | What your manager sees when choosing who gets a task. |
| Location sharing | No | On or off | On | Sends your last position to the agency to work out your distance to the meeting point. Nothing is sent without your permission in the browser. |
| Working hours | Display | Start and end time | 08:00 to 17:00 | Your hours, as entered by the agency. |
| Language | No | Français, English, العربية | English | The app language. |
| Appearance | No | System, Light, Dark | System | The screen theme. |
| Biometric sign-in devices | No | List with **Remove** | Mehdi's iPhone | The phones where sign-in with Face ID or fingerprint is on. |

**After you save:** your availability and position are visible straight away to your manager on the employee availability screen.

## What happens next

- Every morning at 7:00 local time, you receive the summary of the day's tasks.
- You are told when a task is given to you, given to a colleague instead, or moved, and 30 minutes before a task is due.
- Between 22:00 and 7:00, summaries and reminders wait for the morning. See the [notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications).
- Offline, each screen shows the last known version with "Last updated".

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| A task disappeared from the list | Your manager gave it to a colleague or cancelled it. You received a notification. | Open **Notifications** for the details. |
| "Your account cannot perform this action." | You tried an action reserved for managers, such as editing a car. | Ask your manager, or add a note on the car's page. |
| Screens show "Last updated" | You are offline: you see the last known version. | Carry on, then reconnect to refresh. See [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline). |
| Your manager cannot see your distance | Location sharing is off or refused by the browser. | Allow location for DriveGo in the browser settings. |

## Related pages

- [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)
- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Pickups and returns

> Carry out a pickup from start to finish: accept the task, leave, mark your arrival, prepare and inspect the car, hand it to the customer, then handle the return.

**Who can use this:** Agency employee  
**In the app:** Tasks › My pickups › Pickup details  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups  
**Updated on:** 2026-10-25

A pickup links a confirmed booking to you, a place and a time. You move it forward step by step from your phone, from accepting it to handing over the keys. Each step is time-stamped and added to the timeline your manager follows live. The return of the car follows the same steps.

## Steps

1. Open **My pickups** and choose the **Today**, **Tomorrow**, **Upcoming** or **Completed** tab. Tap **View task** on a card.
2. In the details, check the time, place, car, customer and required checklist, then tap **Accept task**.
3. When you leave, open **Navigation** and tap **I am on my way**. The customer is told you are coming.
4. Tap **Open in Maps** to start guidance in Google Maps or Apple Maps.
5. On site, tap **I have arrived**. DriveGo records your position: it is required for this step.
6. Tap **Start preparation** and fill in the checklist. See [Prepare the car](https://docs.drivego.thesuperplatform.com/en/guides/employee/preparation).
7. Tap **Continue to inspection** and do the pickup inspection with the customer. See [Inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections).
8. Once the inspection is sent, tap **Car ready for the customer**. The customer is told.
9. Hand over the keys, open **Complete pickup**, check the summary and tap **Mark pickup completed**.

## My pickups

*Screenshot: My pickups: Today, Tomorrow, Upcoming, Completed tabs (screen no. 106).*

**My pickups screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Tabs | Yes, one tab is always selected | Today, Tomorrow, Upcoming, Completed | Today | The period shown. |
| Status | Display | Status label | **Assigned** | The step the task has reached. |
| Booking code | Display | BK, date, number | `BK-240520-7821` | The linked booking. |
| Car | Display | Photo, model, plate | Dacia Logan, 12345-A-6 | The car to hand over or collect. |
| Time and place | Display | Time, place name | 10:00, FastRent agency Casablanca | The meeting. |
| Customer | Display | Name | Karim Bouaid | The customer or the driver. |
| Distance | Display | Kilometres | 4.2 km | Your distance to the place, if you share your position. |
| Priority | Display | Normal, High, Urgent | **High** | Set by the manager. |
| View task, Start | Button | | | Opens the details, or starts the next step directly. |

**After you save:** the task details open.

## Task details

*Screenshot: Pickup details as seen by the employee (screen no. 107).*

**Pickup details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Status, code, priority, time | Display | | **Accepted**, `BK-240520-7821`, High, 10:00 | The essentials of the task. |
| Car | Display | Status, last inspection, known damage | Available, inspected on 18 May, 1 damage | What you are about to hand over. |
| Customer | Display | Name, call and message buttons, customer notes | Youssef El Amrani, "Arriving on the 9:40 train" | For a company, the driver's name also shows. |
| Pickup place | Display | Map, address, distance, meeting and parking instructions | Car park P2, level -1 | With "at the agency" or "delivery to the customer". |
| Return place and time | Display | | 23 May 10:00, same agency | Where and when the car comes back. |
| Required checklist | Display | Items ticked by the manager | Prepare the car, customer signature | What must be done before completing. |
| Action buttons | Button | Accept task, Navigation, I have arrived, Start preparation, Start pickup inspection, Call customer, Report an issue | | Only the buttons possible at the current step are shown. |

**After you save:** each button moves the task to the next step, time-stamped in the timeline.

## The steps of a pickup

The task moves forward in this order. DriveGo refuses a step that is not the next one.

| Step shown | What triggers it | What you can do next |
|---|---|---|
| **Assigned** | The manager chose you | Accept |
| **Accepted** | You tapped **Accept task** | Leave, report an issue |
| **On the way** | You tapped **I am on my way** | Mark arrival, report a delay, report an issue |
| **Delayed** | You reported a delay | Mark arrival, report another delay, resume the trip |
| **Arrived** | You tapped **I have arrived** | Start preparation, report an issue |
| **Preparing** | You are preparing the car | Finish preparation, report an issue |
| **Inspection in progress** | Preparation is finished | Send the inspection, report an issue |
| **Inspection completed** | The inspection is sent | Declare the car ready |
| **Ready for the customer** | You tapped **Car ready for the customer** | Complete, declare a no-show, report an issue |
| **Completed** | You tapped **Mark pickup completed** | Nothing: this is the end |

The other cases are **Issue reported**, **Reassigned**, **Rescheduled**, **Cancelled** and **No-show**. Giving the task to a colleague, moving it or cancelling it is the manager's decision, never the employee's.

## Navigation

*Screenshot: Navigation to the pickup place (screen no. 109).*

**Navigation screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Map | Display | Your position and the place | | The route to the meeting. |
| Address | Display | Full address | Boulevard Zerktouni, Casablanca | The exact place. |
| Distance and estimated arrival | Display | km and time | 4.2 km, arrival 09:52 | To know whether you will be on time. |
| Instructions | Display | Text | Car park P2, level -1 | Meeting and parking. |
| Agency | Display | Agency address | | Useful to collect the car before a delivery. |
| Call customer | Button | | | Starts the call. |
| Open in Maps | Button | | | Opens Google Maps or Apple Maps with the address. |
| I am on my way | Button | | | Tells the customer you are coming. |
| I have arrived | Button | Your position is required | | Records your arrival on site. |

**After you save:** the customer receives a notification when you leave; your manager is told when you arrive.

## Report an issue

*Screenshot: Report an issue on a pickup (screen no. 110).*

**Report an issue screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Issue type | Yes | Car not ready, Car missing, Customer not available, Wrong pickup place, Documents missing, New damage on the car, Fuel too low, Mechanical issue, Employee delayed, Other | Fuel too low | What is blocking you. |
| Description | Yes | Free text | Tank at ¼, nearest station 2 km away | What you see. |
| Photos and videos | No | Photos, videos of up to 60 seconds | 2 photos of the gauge | Proof of the issue. |
| Urgency | Yes | Normal, High, Urgent | High | How fast someone must react. |
| Notify manager | No, on by default | On or off | On | Sends the report to your manager. |
| Send report | Button | | | Records the issue. |
| Call manager | Button | | | For an emergency, in addition to the report. |

**After you save:** the task moves to **Issue reported** and your manager receives an immediate notification, even between 22:00 and 7:00. Once the issue is solved, the task resumes at the step where it was.

## Complete the pickup

*Screenshot: Pickup completion summary (screen no. 111).*

**Complete pickup screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Code, car, customer, time | Display | | `BK-240520-7821`, Peugeot 208, Sara Lahmidi, 10:05 | The handover summary. |
| Inspection completed | Yes | Ticked or not | Ticked | The pickup inspection is sent. |
| Photos uploaded | Yes | Ticked or not | Ticked | All photos are sent. |
| Customer signature | Yes | Ticked or not | Ticked | The customer signed the inspection. |
| Employee signature | Yes | Ticked or not | Ticked | You signed the inspection. |
| Documents checked | Yes | Ticked or not | Ticked | The customer's and the car's papers are checked. |
| Fuel and mileage | Display | Level and km | ¾, 48,250 km | The values recorded at pickup. |
| Mark pickup completed | Button | | | Closes the handover. |
| Back to tasks | Button | | | Goes back to the list without changing anything. |

**After you save:** the booking moves to Active, the car to Rented, the customer and the manager receive a confirmation, and a return task is created for the end date of the rental.

**Mark pickup completed** only works when the pickup inspection is recorded and every required checklist item is **Done** or **N/A**. If the customer does not come, declare a no-show from the **Ready for the customer** step: your manager is told with high priority.

## The car's return

At the end of the rental, a task of type **Return** appears on the booking's end date. It follows the same steps, with a **return inspection** compared automatically with the pickup one.

## What happens next

- **Accepted**: your manager is told.
- **On the way**: the customer receives a notification.
- **Arrived**: your manager is told. For a return, the booking moves to **Return in progress**.
- **Car ready**: the customer receives a notification; for now, the text message is replaced by an email.
- **Pickup completed**: the rental starts and the return task is created.
- **Return completed**: the booking moves to Completed, the car is Available again, its mileage and fuel are updated, and the customer is invited to leave a review.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| A message says the action is not possible at this step | DriveGo refuses an out-of-order step, such as completing before the inspection. The message shows the current step. | Do the expected step, or refresh the task: your manager may have changed it. |
| **I have arrived** fails | Your position could not be read. | Allow location for DriveGo in the browser, step out of an underground car park if you can, then try again. |
| **Mark pickup completed** fails | The pickup inspection or a checklist item is missing. | Open the checklist and the inspection and complete what is missing. |
| "Your account cannot perform this action." | The task was given to a colleague. | Go back to **Tasks**: it is no longer in your list. |
| No network on site | The steps are kept on the phone. | Carry on: they are sent in order when the network returns. See [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline). |

## Related pages

- [Prepare the car](https://docs.drivego.thesuperplatform.com/en/guides/employee/preparation)
- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Prepare the car

> The preparation checklist: twelve points to check before the pickup inspection, each Done, Issue or N/A, with a note and a photo when needed.

**Who can use this:** Agency employee  
**In the app:** Tasks › Pickup details › Preparation  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/preparation  
**Updated on:** 2026-10-25

Before you hand over a car, you check it is ready with a twelve-point list. It takes a few minutes, is saved on your phone as you go and works without a network. As long as a required point is not settled, the pickup cannot be completed.

## Steps

1. In the task details, after marking your arrival, tap **Start preparation**.
2. For each point, choose **Done**, **Issue** or **N/A**.
3. If you choose **Issue**, add a **Note** and, if useful, a photo with **Add a photo**.
4. Follow the counter at the top of the screen, for example "9 of 12".
5. When every point is filled in, tap **Continue to inspection**.

## The checklist

*Screenshot: Preparation checklist with the progress counter (screen no. 108).*

**Preparation screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Counter | Display | Points filled in out of points required | 9 of 12 | What is left to check. |
| Car washed | Yes if required | Done, Issue, N/A | Done | The bodywork is clean. |
| Interior clean | Yes if required | Done, Issue, N/A | Done | The cabin is clean and empty of the previous customer's belongings. |
| Fuel checked | Yes if required | Done, Issue, N/A | Issue | The level matches what was agreed. |
| Mileage checked | Yes if required | Done, Issue, N/A | Done | The odometer is read and noted. |
| Car documents inside | Yes if required | Done, Issue, N/A | Done | The vehicle papers are in the car. |
| Insurance document inside | Yes if required | Done, Issue, N/A | Done | The insurance certificate is in the car. |
| Registration card inside | Yes if required | Done, Issue, N/A | Done | The registration card is in the car. |
| Spare tyre and tools | Yes if required | Done, Issue, N/A | N/A | The spare tyre and tools are there. N/A for a car that has none from the factory. |
| Accessories | Yes if required | Done, Issue, N/A | Done | The options the customer ordered (child seat, GPS) are there. |
| Existing damage reviewed | Yes if required | Done, Issue, N/A | Done | You have located the damage already known on the car. |
| No warning lights | Yes if required | Done, Issue, N/A | Done | No warning light comes on at start-up. |
| Keys available | Yes if required | Done, Issue, N/A | Done | The keys are ready to hand over. |
| Note | No, advised for Issue | Free text | Tank at ¼, fill up needed | What you found. |
| Add a photo | No | One photo per point | Photo of the gauge | Proof of what you found. |
| Continue to inspection | Button | Active when every point is filled in | | Moves on to the pickup inspection. |

**After you save:** the list is attached to the pickup, the task moves to **Inspection in progress** and the time is added to the timeline your manager reads. Offline, the list waits in the sync centre as "Checklist".

Your manager chooses which points are required when giving you the task. By default, all twelve are.

## Done, Issue or N/A

- **Done**: the point is checked and fine.
- **Issue**: the point is not fine. Describe it in the note. A blocking issue, such as a warning light, should also be reported with **Report an issue** so the manager is told straight away. See [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups).
- **N/A**: the point does not apply to this car.

To complete the pickup, every required point must be **Done** or **N/A**. A point left on **Issue** must be fixed, then set back to **Done**.

## Automatic saving

Each choice is kept on your phone half a second after you make it. If you leave the screen, the app closes or the battery dies, you find the list where you left it. Photos are reduced and kept on the phone as soon as they are taken, before any upload.

## What happens next

- The completed list appears in the **Checklist** tab of the details your manager reads.
- The task waits for your pickup inspection. See [Inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| **Continue to inspection** stays greyed out | A point is not filled in. | The counter shows how many are left: complete them. |
| The pickup refuses to complete | A required point is still on **Issue** or empty. | Go back to the list, fix the point and set it to **Done** or **N/A**. |
| The photo does not appear | The camera is not allowed for DriveGo. | Allow it in the browser settings. See [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera). |
| You see "Saved, it will sync." | You are offline. | Nothing to do: the list will be sent automatically. |

## Related pages

- [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups)
- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)


---

# Pickup and return inspections

> Inspect the car at pickup and at return: checklist by area, required photos, mileage, fuel, condition score and signatures. The return is compared with the pickup.

**Who can use this:** Agency employee  
**In the app:** Tasks › Pickup details › Pickup inspection  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections  
**Updated on:** 2026-10-25

The inspection is the proof of the car's condition. You do it with the customer at pickup (pickup inspection) and at return (return inspection). It combines a checklist by area, photos at set positions, the mileage, the fuel level and two signatures. It works fully offline and is never recorded twice.

## Steps

1. After preparation, tap **Start pickup inspection**. At the return, the return inspection opens from the return task.
2. Read the **mileage** and choose the **fuel level**.
3. Go through the list area by area. For each item choose **Good**, **Minor**, **Major** or **N/A**, add a **Note** if needed and tap **Add a photo** to illustrate.
4. Take a photo at each required position.
5. Photograph damage already known, then each new damage, and place it on the car diagram. See [Damage report](https://docs.drivego.thesuperplatform.com/en/guides/employee/damage).
6. Give an **overall condition score** from 0 to 100.
7. Have the customer sign, then sign yourself.
8. Tap **Send inspection**.

## Pickup inspection

*Screenshot: Pickup inspection: checklist and photo positions (screen no. 112).*

**Pickup inspection screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Mileage | Yes | Whole number of km | 48,250 | The odometer at the time of inspection. |
| Fuel level | Yes | Empty, ¼, ½, ¾, Full | ¾ | The gauge at the time of inspection. |
| Exterior | Yes | Good, Minor, Major or N/A for each item: body panels, paint, lights, windows and mirrors, tyres, wipers, bumpers, badges and trim | Bumper: Minor | The condition of the bodywork. |
| Interior | Yes | Good, Minor, Major or N/A: seats and upholstery, dashboard, cleanliness, air conditioning, electronics | Cleanliness: Good | The condition of the cabin. |
| Mechanical | Yes | Good, Minor, Major or N/A: engine warning lights, brakes, fluid levels | Brakes: Good | What can be checked without taking anything apart. |
| Documents and accessories | Yes | Good, Minor, Major or N/A: registration card, insurance copy, spare tyre, tools, keys | Keys: Good | What must be in the car. |
| Note | No | Free text, per item | 5 cm scratch under the handle | The detail of a defect. |
| Add a photo | No | Photo per item | | Illustrates a checklist item. |
| Required photos | Yes | Front, Rear, Left side, Right side, Interior, Dashboard, Wheels, Odometer, Fuel gauge | 9 photos | The same positions at every inspection, so they can be compared. |
| Existing damage | No | As many photos as needed | 1 photo | Damage already known, photographed again. |
| New damage | No | Photos and position on the diagram | Dent, rear right door | Each new damage becomes a damage report. |
| Overall condition score | Yes | Number from 0 to 100 | 85 | Your overall assessment. |
| Customer signature | Yes | Finger signature | | The customer's agreement on the condition found. |
| Employee signature | Yes | Finger signature | | Your validation. |
| Send inspection | Button | | | Records the inspection. |

**After you save:** the inspection is attached to the booking as the pickup inspection, the car's mileage and fuel are updated, the task moves to **Inspection completed** and your manager is told an inspection is waiting for review. Each new damage creates a damage report with the status Reported.

The four checklist answers:

- Good: no defect;
- Minor: slight defect, the car can be driven;
- Major: significant defect, to be reported;
- **N/A**: the item does not exist on this car.

Each photo carries the time it was taken and, if you allowed it, the place. Details on taking and sending photos are in [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera).

## Return inspection

*Screenshot: Return inspection compared with the pickup inspection (screen no. 113).*

**Return inspection screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Mileage | Yes | Whole number of km | 48,910 | The odometer at return. |
| Fuel level | Yes | Empty, ¼, ½, ¾, Full | ½ | The gauge at return. |
| Checklist | Yes | The same areas and items as at pickup, Good, Minor, Major or N/A | Paint: Major | The condition at return. |
| Required photos | Yes | The same nine positions as at pickup | 9 photos | To compare position by position. |
| New damage | No | Photos and position on the diagram | Scratch, left side | What did not exist at pickup. |
| Overall condition score | Yes | Number from 0 to 100 | 78 | Your overall assessment at return. |
| Customer and employee signatures | Yes | Finger signature | | Agreement on the condition at return. |
| Send inspection | Button | | | Records the return inspection. |

**After you save:** DriveGo automatically compares it with the pickup inspection of the same booking and works out the new damage, the mileage difference and the fuel difference. Your manager sees this comparison in the review. Damage charged to the customer is added to the invoice by a manager, never by the employee.

## Correction requested

Your manager reviews each inspection. They approve it, or they request a correction with a note. In that case you receive a notification and the alert appears in **My tasks**. Open the inspection, read the note, fix what is asked (for example a blurred photo) and send it again.

## An inspection is never recorded twice

Each inspection gets a unique number as soon as it is opened on your phone. If sending happens twice, for example after a network cut at the wrong moment, DriveGo recognises the number and keeps the inspection already received instead of creating a second one. Photos are recognised the same way.

## What happens next

- If the inspection belongs to your task, you can declare the car ready. See [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups).
- The agency handles the new damage. See [Damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Already sent: nothing was duplicated." | The inspection had already arrived on an earlier attempt. | Nothing: it is recorded only once. |
| "Some details are invalid. Fix the highlighted fields." | A required field is missing, such as the mileage, or the score is not between 0 and 100. | Correct the field and send again. |
| The inspection stays in the sync centre | You are offline or sending failed. | Open **Sync centre** and tap **Try again**. See [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline). |
| The task does not move to **Inspection completed** | The inspection has not arrived yet. | Wait for the sync, then refresh the task. |

## Related pages

- [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera)
- [Damage capture](https://docs.drivego.thesuperplatform.com/en/guides/employee/damage)
- [Inspection review](https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)


---

# Photos and videos

> Take the photos and videos of an inspection, a damage report or an accident: named slots, upload status for each photo, even without signal.

**Who can use this:** Agency employee  
**In the app:** Camera › Photos and videos  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/camera  
**Updated on:** 2026-10-25

The **Photos and videos** screen captures the visual evidence: the state of the car at pickup and at return, a damage, an accident. Each photo is first kept on your phone, then sent as soon as the network allows. Nothing is lost if the connection drops during the upload.

*Screenshot: Photo grid with named slots and upload status (screen no. 114).*

**Photos and videos screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Photo slot | Yes, for the slots the inspection asks for | Front, Rear, Left side, Right side, Interior, Dashboard, Wheels, Odometer, Fuel gauge, Existing damage, New damage | Odometer | Each thumbnail carries the name of what to photograph. Existing damage and new damage accept several photos. |
| **Add** | No | Button | Tap **Add** in the "Front" slot | Opens the camera for that slot. The first time, the app explains why it needs the camera and the browser asks for your permission. |
| **Retake** | No | Button | Blurred odometer photo | Replaces the photo in the slot with a new shot. |
| **Remove photo** | No | Button | Photo taken by mistake | Removes the photo from the slot. |
| Video | No | Video of 60 seconds at most, 50 MB at most, MP4 format | A full walk around the car in 40 seconds | Adds to the photos when movement helps, for example a noise or a blinking warning light. |
| Thumbnail status | Shown, not editable | Uploading 45%, Waiting for network, Upload failed, Uploaded | Waiting for network | Shows where each photo's upload stands. Tap a failed thumbnail to try again. |
| Number of photos | Shown | Number | 8 photos | The grid title counts the photos taken. |

**After you act:** each photo is reduced in size on your phone, dated, and located if you allowed location. It goes to DriveGo as soon as the network allows, before the form that uses it (inspection, damage or accident). Once sent, only the people who can see that form can see it, and the copy kept on your phone is deleted.

## Steps

1. Open **Camera** in the bottom bar, or tap **Add** in a slot of a form's photo grid.
2. The first time, accept the explanation then allow the camera in the browser's request.
3. Take the photo. It appears in its slot, for example "Front" or "Odometer".
4. If the photo is blurred, tap **Retake**. To remove it, tap **Remove photo**.
5. For a video, film 60 seconds at most.
6. Follow the status of each thumbnail until **Uploaded**.

## Photo statuses

| Status shown | Meaning |
|---|---|
| Uploading 45% | The photo is being sent; the percentage moves forward. |
| Waiting for network | The photo is kept on your phone and will go when the network returns. |
| Upload failed | The upload did not go through; tap the thumbnail to try again. |
| Uploaded | The photo reached DriveGo. |

## What happens next

- The photos are attached to the form with their slot, their time and, when known, their location.
- A photo sent twice after a connection drop is only saved once.
- If you work without signal, everything stays on the phone. See [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline).

## Troubleshooting

| Message or situation | Cause | What to do |
|---|---|---|
| "File too large. Reduce its size and try again." | The file is over the accepted size, usually a video that is too long. | Film a shorter video, 60 seconds at most. |
| No camera preview | Camera access is refused. | Allow the camera for this site in the browser settings, then come back. |
| A thumbnail stays on "Upload failed" | The connection dropped or the upload was refused. | Tap the thumbnail to try again, or open **Sync centre**. |
| Photos have no location | Location is not allowed or did not answer in time. | Allow location; the photo stays valid without it. |

## Related pages

- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Damage capture](https://docs.drivego.thesuperplatform.com/en/guides/employee/damage)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)


---

# Damage capture

> Report a damage on the car diagram: zone, type, severity, description, estimated cost and photos. The agency then takes over the review and repair.

**Who can use this:** Agency employee  
**In the app:** Camera › Damage capture  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/damage  
**Updated on:** 2026-10-25

Damage capture describes a defect found on a car precisely: where it is, what type it is, how serious it is and the photos that prove it. You do it during an inspection or at any time from the camera. As an employee you create the report; what follows (review, repair, possibly charging the customer) belongs to the agency managers.

*Screenshot: Damage diagram: views of the car with zones to tap (screen no. 115).*

**Damage capture screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | The car of the current inspection or task, or a car of the fleet | Dacia Logan, 12345-A-6 | The car where you saw the damage. It is already filled when you come from an inspection. |
| **Damage diagram** | Yes, one zone | Views of the car with zones to tap | Tap the front left wing | "Tap a zone of the car to report damage." The tapped zone is marked "selected". |
| **Car zones** | Yes, if you do not use the diagram | Exterior: Front bumper, Rear bumper, Left side, Right side, Roof, Windshield, Windows, Wheels and tyres. Interior and underside: Interior, Undercarriage | Left side | The same list as the diagram, usable with a keyboard or a screen reader. |
| Type | Yes | Scratch, Dent, Crack, Broken, Missing, Stain, Mechanical | Scratch | The kind of damage. |
| Severity | Yes | Low, Medium, High, Major | Medium | Low: light cosmetic defect. Medium: visible defect to repair, not dangerous. High: affects use. Major: serious defect. |
| Description | Yes | Free text, one or two sentences | "15 cm scratch on the rear left door, at handle height." | Size, exact place, since when if you know. |
| Estimated cost | No | Amount in the agency's currency | MAD 800 | An estimate if you have an idea. The agency sets the real cost later. |
| Photos | Yes, at least one | Photos taken from the screen | 2 photos: overall view and close-up | The evidence of the damage. See [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera). |
| Videos | No | Video of 60 seconds at most | Video of a noise when the door opens | Useful for mechanical damage. |
| **Send report** | Yes | Button | | Saves the report. Without signal, it is kept on the phone and goes when the network returns. |

**After you save:** the report is created with the status Reported, linked to the car and, when relevant, to the booking and the inspection. The zone marker takes the colour of the severity on the diagram, always with its label. The agency managers are notified. If the report concerns a rental, the customer of that rental is notified too.

## Steps

1. Open the **Damage diagram** from the inspection or from **Camera**.
2. Tap the damaged zone, or pick it in the **Car zones** list.
3. Choose the type and the severity.
4. Describe the damage in one or two sentences.
5. Enter an estimated cost if you have an idea.
6. Add at least one photo, and a video if it helps.
7. Tap **Send report**.

## Damage details

*Screenshot: Damage report details seen by the employee (screen no. 116).*

**Damage details screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Report number | Shown | DR followed by the date and a number | DR-260520-0001 | The reference to give your manager. |
| Status | Shown | Reported, Under review, Repair approved, Repaired, Charged to customer, Waived | Reported | Where the agency's handling stands. You cannot change it. |
| Car | Shown | Model and plate | Dacia Logan, 12345-A-6 | The car concerned. |
| Booking | Shown, if the damage was seen during a rental | Booking number | BK-240520-7821 | The rental during which the damage was found. |
| Zone, type, severity | Shown | The values chosen at capture | Left side, Scratch, Medium | What you reported. |
| Description | Shown | Text | "15 cm scratch on the rear left door." | Your description. |
| Photos and videos | Shown | Thumbnails | 2 photos | The evidence sent. |

**After you act:** this screen is read-only for you. It updates as the agency moves the report forward.

## What the agency does next

| Step | Who does it |
|---|---|
| Put the report **Under review** | Owner, agency manager, fleet manager or finance manager |
| **Repair approved** | Owner or finance manager |
| **Repaired** | Owner, agency manager, fleet manager or finance manager |
| **Charged to customer** or **Waived** | Owner or finance manager |

Any amount charged is visible to the customer only once the damage is charged. See [Damage on the agency side](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| You cannot change the report's status | An employee can only create a report. | Ask your manager to move it forward. |
| The damage was already known | It is in the car's existing damage. | Photograph it in the "Existing damage" slot of the inspection, without a new report. |
| The report waits in **Sync centre** | You are offline. | It goes when the network returns, as "Damage report". |
| "Already sent: nothing was duplicated." | The report had already arrived. | Nothing to do. |

## Related pages

- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera)
- [Manage damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)


---

# Maintenance in the field

> What an employee can do for a car's maintenance: read the history and add a note. The maintenance record is filled in by the fleet manager.

**Who can use this:** Agency employee, Fleet manager, Agency manager  
**In the app:** Fleet › Car details › Maintenance record  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/maintenance  
**Updated on:** 2026-10-25

A car's maintenance (oil change, brakes, tyres, service) is planned and recorded by the agency. In the field, your role as an employee is to spot what needs doing and pass it on. The owner, the agency manager and the fleet manager fill in the **Maintenance record**, including from the field app.

## Who can do what

| Action | Agency employee | Owner, agency manager, fleet manager |
|---|---|---|
| Read the maintenance of an agency car | Yes, read-only | Yes |
| Add a note on the car's page | Yes | Yes |
| Create a maintenance record | No | Yes |
| Edit a record, close it, enter its cost | No | Yes |
| Make the car unavailable during the maintenance | No | Yes |

If an employee tries to create a record, the app answers "Your account cannot perform this action."

*Screenshot: Maintenance record in the field (screen no. 117).*

**Maintenance record screen (owner, agency manager, fleet manager)**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | A car of the agency | Dacia Logan, 12345-A-6 | The car concerned. |
| Type | Yes | Oil change, Brake service, Tyre rotation, Tyre replacement, Air filter, Full service, Inspection, Other | Oil change | The kind of work. |
| Description | No | Free text | "Oil change and oil filter, service light on." | What is done or to do. |
| Odometer | No | Whole number, in km | 48,250 | The odometer at the time of the maintenance. |
| Cost | No | Amount in the agency's currency | MAD 650 | The price paid. It counts in the agency's expenses when the record is completed. |
| Vendor | No | A registered garage or supplier | Garage Atlas Auto | Who does the work. |
| Start date | Yes | Date | 2026-11-03 | The first day of the maintenance. |
| End date | No | Date, after the start date | 2026-11-04 | The last day. Without an end date, the car stays blocked until the record is closed. |
| Status | Yes | Scheduled, In progress, Completed, Overdue, Cancelled | Scheduled | Where the maintenance stands. A scheduled record becomes "Overdue" if it is not done in time. |
| **Make the car unavailable** | No | Checkbox | Ticked | The car is no longer offered for rent from the start to the end of the maintenance. |
| Attachments | No | Photos or documents | Garage invoice | The supporting documents. |
| Next due, km | No | Whole number, in km | 58,250 | The odometer for the next maintenance. |
| Next due, date | No | Date | 2027-05-03 | The date of the next maintenance. |

**After you save:** if **Make the car unavailable** is ticked, the car becomes Maintenance for the period and is no longer offered for rent; if a booking already exists on those dates, saving is refused with "This car is no longer available for those dates. Pick other dates or another car.". When the record becomes **Completed** or **Cancelled**, the car is available again if nothing else blocks it. A completed record with a cost is counted once in the agency's maintenance expenses. Without signal, the record is kept on the phone and goes when the network returns, as "Maintenance".

## Steps for an employee

1. Open **Fleet** and tap the car.
2. Read its history: scheduled, in progress, completed or overdue maintenance, and the next due dates.
3. If you notice a need (noise, warning light, worn tyres), add a **note** on the car's page with what you saw and the odometer.
4. If the problem blocks a pickup in progress, also use **Report an issue** on the task. See [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups).

## What happens next

- Your note is visible to the agency managers on the car's page.
- An overdue maintenance raises an alert for the agency managers.

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Your account cannot perform this action." | An employee cannot create a maintenance record. | Add a note on the car and tell your manager. |
| A car under maintenance appears in your tasks | The maintenance was planned after the assignment. | Report a "car not ready" issue on the task. |

## Related pages

- [Your tasks, bookings and fleet](https://docs.drivego.thesuperplatform.com/en/guides/employee/tasks)
- [Manage maintenance](https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)


---

# Reporting an accident and following its stages

> Report an accident on site with the place, weather, injuries, police, third parties and photos, then complete the follow-up stages assigned to you.

**Who can use this:** Agency employee  
**In the app:** Tasks › Accident report  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents  
**Updated on:** 2026-10-25

An accident starts a nine-stage follow-up, from the report to the car being rentable again. In the field, you file the report with all useful evidence, then complete the stages assigned to you: documents, technical inspection and final inspection. The other stages, which involve the insurer and costs, belong to the agency managers.

> **Safety first**
>
> Get people to safety and call emergency services if needed. The report in DriveGo comes after.

*Screenshot: Accident report form (screen no. 118).*

**Accident report screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | A car of the agency | Dacia Logan, 12345-A-6 | The car involved. |
| Booking | No | Booking number | BK-240520-7821 | The current rental, if the car was rented. |
| Date and time | Yes | Date and time | 2026-11-02 at 14:30 | When the accident happened. |
| Place | Yes | Free text | "Boulevard Zerktouni, Casablanca, in front of no. 120" | The exact place, in words. |
| Location | No | Taken by the phone | Current location | Taken automatically if you allowed location. |
| Weather | No | Free text | Rain | The conditions at the time. |
| Description | Yes | Free text | "Rear impact at low speed at a red light." | What happened. |
| **Injuries** | No | Checkbox | Not ticked | Tick if anyone is injured. |
| **Police attended** | No | Checkbox | Ticked | Tick if the police came. |
| Police report number | No, useful if the police attended | Text | PV 2026-4471 | The police report reference. |
| Police report | No | Photo or document | Photo of the police report | The police document, if you have it. |
| **Third party involved** | No | Checkbox | Ticked | Tick if another vehicle is involved. A block per third party opens. |
| Third party: name, contact person, phone | No | Text, phone with country code | Karim Bouaid, +212 6 12 34 56 78 | Who the other party is and how to reach them. |
| Third party: plate, model | No | Text | 98765-B-1, Renault Clio | The other party's vehicle. |
| Third party: insurer, policy number | No | Text | Company X, POL-778812 | The other party's insurer. |
| Third party: liability | No | Ours, Theirs, Shared, Undetermined | Undetermined | Who is at fault. Choose "Undetermined" if you do not know: the agency will complete it. |
| Insurer, claim number | No | Text | Claim 55120 | If the agency's insurer has already been contacted. |
| Estimated damage | No | Amount in the agency's currency | MAD 4,000 | A first idea of the cost. |
| Photos and videos | No, but strongly recommended | Photos, videos of 60 seconds at most | Overall view, each damage, the plates, the documents | The evidence of the accident. |
| **Send report** | Yes | Button | | Saves the report, even without signal. |

**After you save:** the car becomes Accident and is no longer offered for rent, with no end date. The accident follow-up opens at stage 1, in progress. The agency managers are notified at once by notification and email, even during quiet hours. Without signal, the report goes when the network returns, as "Accident report".

## Steps

1. Open **Accident report** and choose the car, then the booking if the car was rented.
2. Enter the date, time and place; let the app take the location.
3. Enter the weather and describe what happened.
4. Tick **Injuries**, **Police attended** and **Third party involved** as needed, and complete the blocks that open.
5. Take the photos and videos. See [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera).
6. Tap **Send report**.

## The accident follow-up

*Screenshot: Accident follow-up stage assigned to the employee (screen no. 119).*

**Accident pipeline task screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Accident | Shown | Accident number | ACC-2025-00128 | The accident concerned. |
| Stage | Shown | Number and name of the stage, 1 to 9 | 4, Technical inspection | The stage assigned to you. |
| Expected date | Shown | Date | 2026-11-06 | When the stage should be finished. You are reminded that day if it is not. |
| Status | Yes | In progress, Completed, Blocked | In progress | "In progress" if the stage takes time, "Completed" when done, "Blocked" when something stops you. |
| Notes | No, advised when blocked | Free text | "The customer has not sent their licence yet." | What you did or what is missing. |
| Attachments | No | Photos or documents | Inspection report | The evidence of the stage. |
| **Save** | Yes | Button | | Saves the status, notes and attachments. |

**After you save:** a stage can only be completed when all earlier stages are. When your stage is completed, the next stage can start. When a manager completes stage 9, the car becomes Available again and the accident is resolved.

## The nine stages

| Stage | Name | Who can complete it |
|---|---|---|
| 1 | Accident reported | Employee or manager |
| 2 | Documents collected | Employee or manager |
| 3 | Insurance notified | Agency manager or owner |
| 4 | Technical inspection | Employee or manager |
| 5 | Repair quotation | Agency manager or owner |
| 6 | Insurance approval | Agency manager or owner |
| 7 | Repair in progress | Agency manager or owner |
| 8 | Final inspection | Employee or manager |
| 9 | Ready to rent | Agency manager or owner |

Only the agency owner can skip stages, with a required note. See [the accident follow-up](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline).

## Troubleshooting

| Situation | Cause | What to do |
|---|---|---|
| "Your account cannot perform this action." on a stage | Stages 3, 5, 6, 7 and 9 are for managers. | Add your notes and tell your manager. |
| The stage refuses to complete | An earlier stage is not completed. | Complete the earlier stages first, in order. |
| No signal at the accident site | The report is kept on the phone. | Send it anyway: it goes when the network returns. |
| No location | Location is refused or unavailable. | Describe the place precisely in the **Place** field. |

## Related pages

- [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline)
- [Manage accidents and their follow-up](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents)
- [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera)
- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)


---

# Working offline

> What works without signal in the field app, the banner that warns you, and the Sync centre that sends your work when the network returns.

**Who can use this:** Agency employee  
**In the app:** Profile › Sync centre  
**URL:** https://docs.drivego.thesuperplatform.com/en/guides/employee/offline  
**Updated on:** 2026-10-25

An underground car park, an area without coverage: you must be able to inspect a car without signal, and that work must never be lost. In offline mode, DriveGo keeps what you enter on your phone and sends it as soon as the connection returns. The **Sync centre** shows you at any time what is waiting.

## Before you leave

- **Install the app** on your home screen: offline mode is most reliable there. See [Install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa).
- **Open your task list with signal** before you leave. The details of each task then stay readable without signal.

## What works without signal

| Feature | Without signal |
|---|---|
| Pickup details, directions, report an issue, preparation, pickup completion | Yes |
| Pickup and return inspections, with photos and videos | Yes |
| Damage capture | Yes |
| Accident report | Yes |
| Checklists | Yes |
| Viewing a booking or a car already opened | Yes, last known version |
| Actions that involve money or delete something | No, disabled |

Read-only screens show "Last updated" followed by how old the information is. Disabled actions show: "Not available offline: this action needs a connection so the agency can confirm it."

## Messages on screen

| Message | When it appears |
|---|---|
| "Offline mode: your changes will sync." | The network is gone. The banner stays while you are offline. |
| "Saved, it will sync." | You sent a form without signal. You can move to the next task. |
| "3 items waiting to sync" | Items are waiting. Tap **View** to open the **Sync centre**. |
| "3 items synced" | The network is back and the items have gone. |

*Screenshot: Sync centre with waiting items (screen no. 14).*

**Sync centre screen**

| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Connection status | Shown | Online, Offline | Offline | Whether your phone has signal right now. |
| Item type | Shown | Pickup inspection, Return inspection, Damage report, Accident report, Pickup step, Checklist, Maintenance | Pickup inspection | What you entered. |
| Time entered | Shown | "Entered" followed by how long ago | Entered 10 minutes ago | When you entered it in the field. |
| Attempts | Shown | Number | 2 attempts | How many times sending was tried. |
| Item status | Shown | Waiting, Sending, Failed | Waiting | Waiting: it waits for the network. Sending: it is going. Failed: it was refused, the last error shows below. |
| Last error | Shown when failed | Text | "Last error: Some details are invalid. Fix the highlighted fields." | Why sending was refused. |
| **Try again** | No | Button, on a failed item | | Sends this item again. |
| **Remove from queue** | No | Button, on a failed item | | Stops sending the item. The draft stays editable on this phone. |
| **Try all again** | No | Button, greyed out without signal | | Sends all items again. |

**After you act:** items go in the order you entered them, with their photos. An item that already arrived is never created twice. When everything has gone, the screen shows "Everything is synced" and "Nothing is waiting on this device.". Your manager sees your inspections and reports with the real time you entered them in the field.

## Steps

1. When the network disappears, the "Offline mode" banner appears. Keep working normally: each form and photo is kept on the phone.
2. Send your forms as usual. The app shows "Saved, it will sync."
3. When the network returns, sending starts by itself, and also when you come back to the app.
4. If an item stays **Failed**, open the **Sync centre**, read the last error, fix the draft if needed and tap **Try again**.

## Troubleshooting

| Message or situation | Cause | What to do |
|---|---|---|
| "Still offline. Items will be sent automatically when the network returns." | You tapped **Try all again** without signal. | Wait for the network. |
| A **Failed** item with "Some details are invalid" | A field is missing or not accepted. | Open the draft, fix it and send it again. |
| Items stay **Waiting** although the network is back | You were signed out while offline. | Sign in again; your items are still on the phone and go again. |
| "Already sent: nothing was duplicated." | The item had already arrived. | Nothing to do. |
| An action is greyed out | It needs online confirmation. | Do it when the network returns. |

## Related pages

- [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline)
- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera)
- [Install the DriveGo app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa)


---

# Reference

> DriveGo's rules in plain words: roles, statuses, how prices are calculated, insurance, accident follow-up, notifications, offline mode and glossary.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference  
**Updated on:** 2026-10-25

The guides describe what you do, screen by screen. The reference describes the rules behind those screens: who can see and do what, what each status on screen means, how a price is calculated, when you get a notification and what works without a network.

- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions): Who can see and do what in DriveGo: agency, customer and company roles explained simply, plus the information only some roles can see.
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses): Every status shown in DriveGo: its badge, what it means, what changes it and what comes next, for cars, bookings, pickups, damage, accidents and sale listings.
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine): How DriveGo calculates a rental price: the most specific price wins, weekly and monthly prices, discounts, insurance, extras, taxes and deposit, with examples in MAD.
- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance): The difference between the policy an agency pays its insurer and the insurance charged to the customer on each car: included cover and upgrades, calculation modes and examples in MAD.
- [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline): The nine steps of an accident follow-up, who can finish each one, the order to follow, skipping by the owner and what happens to the car.
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications): What DriveGo sends you and when, by role: notification on your phone, email or message in the app, quiet hours, settings and emails.
- [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline): What works in DriveGo without a network, what waits for the connection, what is disabled, and how to follow what you sent in the Sync centre screen.
- [Glossary](https://docs.drivego.thesuperplatform.com/en/reference/glossary): DriveGo words explained simply: booking, handover, deposit, rate, included insurance, extra, credit note, accident follow-up and more.

## How to read the reference

- **Statuses** are shown with the label and badge you see in the app.
- **Worked examples** use illustrative prices in Moroccan dirhams (MAD). They are not any real agency's prices; they only show how the calculation works.
- **Messages** in quotes are the ones the app displays, word for word.

> **Rules do not depend on your phone**
>
> A price, an access right or a status change is always checked by DriveGo, not by your device. If an action is not allowed, the app tells you and nothing is saved.


---

# Roles and permissions

> Who can see and do what in DriveGo: agency, customer and company roles explained simply, plus the information only some roles can see.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions  
**Updated on:** 2026-10-25

Everyone who uses DriveGo has a role. Your role decides which screens you see, which information is shown and which actions you can take. DriveGo applies these rules itself: restricted information is not just hidden on screen, it is never sent to you.

## The roles

| Role | Who | What they see |
|---|---|---|
| **Guest** | Anyone without an account | Cars from verified agencies, agency pages and cars for sale. They can prepare a booking but must sign in to confirm it. |
| **Individual customer** | A person renting for themselves | Their bookings, invoices, documents and favourites. |
| **Company admin** | The person who manages a business account | All company bookings, its drivers, its invoices and its negotiated rates. |
| **Company member** | A colleague added by the admin | The bookings where they are the driver, and their invoices. |
| **Agency owner** | The person who registered the agency | Everything, for all their agencies and sites: fleet, bookings, teams, finance. |
| **Agency manager** | Staff member running an agency's operations | Their agency's operations and bookings. Not the finance settings or costs. |
| **Finance manager** | Staff member in charge of an agency's accounts | Their agency's finance, invoices, payments and insurance costs. |
| **Fleet manager** | Staff member in charge of an agency's cars | Their agency's cars, maintenance, availability and damage. |
| **Agency employee** | Staff member working in the field | Only the tasks assigned to them: handovers, returns, inspections, damage, accidents. |

The **DriveGo team** checks agencies and companies before they go live and handles disputes. It is not one of the app's roles.

## One person, several spaces

The same person can be a manager in one agency and an employee in another, or rent a car as a customer while running an agency. In that case **Switch space** offers Customer, Company, Agency or Field, without a second account. Inside an agency, what counts is your role **in that agency**.

## What each agency role can do

| Action | Owner | Manager | Finance | Fleet | Employee |
|---|---|---|---|---|---|
| Create an agency and request its verification | Yes | No | No | No | No |
| Add a site (branch, airport counter, pickup point) | Yes | No | No | No | No |
| Edit the agency's details | Yes | Yes, except tax and currency | No | No | No |
| Add and edit cars | Yes | Yes | No | Yes | Read only, plus notes on the car |
| Block or release availability dates | Yes | Yes | No | Yes | No |
| See rates | Yes | Yes | Yes | Yes | No |
| Create and edit rates | Yes | Yes | No | No | No |
| See the agency's bookings | Yes | Yes | Yes | Yes | Only those of their tasks |
| Confirm, close or flag a booking as disputed | Yes | Yes | No | No | No |
| Assign, reassign, reschedule or cancel a handover | Yes | Yes | No | No | No |
| Move a handover forward in the field | Yes | Yes | No | No | Yes, on their tasks |
| Carry out an inspection | Yes | Yes | No | Yes | Yes, on their tasks |
| Approve an inspection or ask for a correction | Yes | Yes | No | Yes | No |
| Report damage | Yes | Yes | Yes | Yes | Yes |
| Review damage, mark it repaired | Yes | Yes | Yes | Yes | No |
| Approve a repair, charge the customer or waive the charge | Yes | No | Yes | No | No |
| Create and follow maintenance | Yes | Yes | No | Yes | Read only |
| Report an accident | Yes | Yes | No | Yes | Yes |
| Complete accident stages 1, 2, 4 and 8 | Yes | Yes | No | No | Yes |
| Complete stages 3, 5, 6, 7 and 9 | Yes | Yes | No | No | No |
| Skip an accident stage, with a note | Yes | No | No | No | No |
| See insurance policies | Yes | Yes, without premium or deductible | Yes | Yes, without premium or deductible | Yes, without premium or deductible |
| Create and edit insurance policies | Yes | No | Yes | No | No |
| See cars' insurance fees | Yes | Yes | Yes | Yes | No |
| Create and edit insurance fees | Yes | Yes | Yes | No | No |
| Finance dashboard | Everything, all their agencies | Revenue and invoice status | Everything, their agency | Maintenance and damage costs | Nothing |
| Record a payment, refund a deposit | Yes | No | Yes | No | No |
| Record a deposit received | Yes | Yes | Yes | No | No |
| Publish a car for sale, answer offers | Yes | Yes | No | Yes | No |
| Mark a car as sold | Yes | No | No | No | No |
| See the sales history | Yes | Yes | Yes | No | No |
| Invite a team member | Yes, any role | Only employees | No | No | No |
| See the team | Yes | Yes | Yes | Yes | No |
| See employee availability | Yes | Yes | No | No | No |

### What an employee never sees

An agency employee never sees invoices, payments, financial figures, rates, or the premium and deductible of insurance policies.

## What each customer can do

| Action | Individual | Company admin | Company member | Guest |
|---|---|---|---|---|
| Search, see a car, an agency, a car for sale | Yes | Yes | Yes | Yes |
| See a price for given dates | Yes | Yes | Yes | Yes |
| Book a car | Yes | Yes | Yes | No, sign-in is asked at confirmation |
| Book several cars from several agencies | No | Yes | Yes, with themselves as driver | No |
| See bookings | Their own | All company bookings | Those where they are the driver | No |
| Cancel a booking | Their own | The company's | No | No |
| Assign a driver to a booking | No | Yes | No | No |
| Company profile and verification | No | Yes | Read only, without the credit limit | No |
| Drivers and members | No | Yes | Their own record | No |
| Invoices | Their own | The company's, by agency and month | Their own | No |
| Negotiated pricing offers | No | Yes | No | No |
| Leave a review | Yes, once per completed rental | Yes | Yes, as driver | No |
| Favourites and saved searches | Yes | Yes | Yes | No |
| Make an offer on a car for sale | Yes | Yes | Yes | Yes |

## How far your access goes in an agency

- An **owner of several agencies** sees all of them together and can pick "All agencies" on the screens that allow it.
- A **manager, finance manager, fleet manager or employee** only sees the agencies where they work, never the owner's other agencies.
- An **employee** only sees their tasks: the handovers and returns assigned to them, the matching bookings, the inspections, damage and accidents they created or that concern their tasks, and their agency's car list, read only.

If you open a link to an agency or booking outside your access, the app shows "Your account cannot perform this action."

## Information reserved for some roles

| Information | Who sees it |
|---|---|
| Premium and deductible of an insurance policy | The owner and the finance manager |
| The price calculation saved with a booking | The agency (owner, manager, finance), never customers |
| A car's accounting references | The owner |
| Amount charged for damage | The agency; the customer only once the damage is charged to them |
| A company's credit limit | The company admin, not members |
| Who owns an agency | The agency, never customers or guests |

## The role you get at sign-up

| Account type chosen | Role received | What is created |
|---|---|---|
| Individual | Individual customer | Your customer record |
| Company | Company admin | The company profile, as a draft, to be verified |
| Agency | Agency owner | The agency, as a draft, to be verified before it goes live |

Agency employees never sign up by themselves. The owner, or the manager for an employee, invites them from the app; they receive an email with a one-time link to choose their password. See [Team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

## Approvals

| Subject | Steps | Who does what |
|---|---|---|
| Agency verification | Draft, Submitted, Under review, Verified or Rejected; a verified agency can be Suspended then restored | The owner sends, and sends again after a rejection; the DriveGo team decides |
| Company verification | Draft, Pending, Verified or Rejected | The company admin sends; the DriveGo team decides |
| Damage | Reported, Under review, Repair approved, Repaired, then Charged to customer or Waived | The employee only reports; the owner or finance manager approve, charge or waive |
| Accident follow-up | Nine stages in order | Employee: stages 1, 2, 4 and 8; manager or owner: stages 3, 5, 6, 7 and 9 |

Each status is described in [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses); the nine stages in [Accident follow-up](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline).

## Related pages

- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)
- [Manage the team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team)
- [Company customer guide](https://docs.drivego.thesuperplatform.com/en/guides/company)
- [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account)


---

# Statuses

> Every status shown in DriveGo: its badge, what it means, what changes it and what comes next, for cars, bookings, pickups, damage, accidents and sale listings.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/statuses  
**Updated on:** 2026-10-25

A status tells you where a car, a booking or a task stands. In the app it appears as a coloured badge, always with a label and an icon: colour is never the only signal.

A status never changes at random. Each move from one status to another follows a set order; if you try an action that is not possible in the current status, the app refuses it and tells you what you can do.

## Car

| Status | What it means | What sets it |
|---|---|---|
| Available | The car can be rented. | Adding the car, a finished return, the end of a maintenance, the last step of an accident follow-up. |
| Rented | A customer has the car. | The employee finishes the pickup and hands over the keys. |
| Reserved | The car is held for an upcoming booking. | The agency's choice. |
| Maintenance | The car is in the workshop. | A maintenance saved with "make the car unavailable", during its period. |
| Accident | The car is off the road after an accident. | The accident report. It stays blocked until the last step of the follow-up. |
| Unavailable | The car is withdrawn from rental for another reason. | The agency's choice. |
| For sale | A sale listing is published. | Publishing the listing, when the car is not on rent. |
| Sold | The car has been sold. | The owner marks the listing sold. Future dates are blocked. |

A sold car never appears in search again.

## Booking

| Status | What it means | What can come next |
|---|---|---|
| Draft | The booking is being filled in. | Pending, Confirmed |
| Pending | The car is held for your dates; the agency must confirm. | Confirmed, Cancelled |
| Confirmed | The agency has accepted. The invoice is created and the key handover waits for an employee. | Pickup assigned, Cancelled, Dispute |
| **Pickup assigned** | An employee is named to hand you the car. | Pickup in progress, Cancelled, Dispute |
| **Pickup in progress** | The employee is on the way or on site. | Active, Dispute |
| Active | You have the car. | Return in progress, Completed, Dispute |
| **Return in progress** | The employee is taking the car back. | Completed, Dispute |
| Completed | The car is back and the return inspection is done. | None: final status |
| Cancelled | Cancelled by the customer or the agency. The dates are released. | None: final status |
| **Dispute** | A disagreement is open, for example about damage or an amount. | Completed |

What moves a booking forward:

- **When you book**: it is confirmed at once if the agency confirms automatically, otherwise it stays pending.
- **The agency picks an employee** for the key handover: Pickup assigned.
- **The employee sets off or arrives**: Pickup in progress.
- **The employee finishes the handover**: Active. The car becomes Rented and the return is prepared for the end date.
- **The employee arrives for the return**: Return in progress. **The return is finished**: Completed, and the car is Available again.
- **The agency owner or manager** can also confirm or cancel a pending booking, move a rental to return or finish it, open a dispute and close it.

You can cancel a booking while it is draft, pending, confirmed or pickup assigned. Once the car has been handed over, cancelling is no longer possible. See [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation).

### Payment

| Status | What it means |
|---|---|
| Unpaid | No payment received for the rental. |
| **Partly paid** | Part of the amount is paid. |
| Paid | Nothing is left to pay. |
| **Refunded** | The rental was cancelled after payment and the money was returned. |

The deposit has its own status: **Held** when the agency has taken it, **Refunded** when it has given it back. The deposit is not a payment for the rental: it never counts in the payment status or in the agency's revenue.

### Invoices

In the invoice list, an invoice is Paid, Unpaid, Overdue (past its due date), **Partly paid**, Draft, **Credit note** (the document that cancels all or part of an invoice) or Cancelled.

## Pickup and return

The same steps are used for the key handover and for the return of the car.

### Normal steps

| Status | What leads to it | What can come next |
|---|---|---|
| **Unassigned** | The booking is confirmed: the task is created automatically. | Assigned |
| **Assigned** | The manager picks an employee. | Accepted, Reassigned, Rescheduled, Cancelled |
| **Accepted** | The employee accepts the task. | On the way, Issue reported, Reassigned, Rescheduled, Cancelled |
| **On the way** | The employee leaves for the meeting point. | Arrived, Delayed, Issue reported |
| **Arrived** | The employee is on site; their location is recorded. | Preparing the car, Issue reported |
| **Preparing the car** | The employee fills in the preparation checklist. | Inspection in progress, Issue reported |
| **Inspection in progress** | Preparation is done; the inspection starts. | Inspection completed, Issue reported |
| **Inspection completed** | The inspection is sent. | Ready for customer |
| **Ready for customer** | The employee marks the car ready. | Completed, No-show, Issue reported |
| Completed | Handover or return finished. | None: final status |

To finish, the inspection must be done (pickup inspection for a handover, return inspection for a return) and every required preparation item must be ticked "Done" or "Not applicable".

### Exceptions

| Status | When | What can come next |
|---|---|---|
| **Delayed** | The employee on the way reports a delay, with the minutes and a reason. | Arrived, Issue reported, a new delay, back on the way |
| **Issue reported** | The employee reports a problem. The manager is told at once, even at night. | Back to the previous status once solved, Reassigned, Rescheduled, Cancelled |
| **Rescheduled** | The manager changes the time or place. | Accepted, Reassigned, Rescheduled, Cancelled |
| **Reassigned** | The manager gives the task to another employee. The old task stays in the history and a new assigned task is created. | None: final status |
| **No-show** | The customer does not turn up for the handover. | None: final status |
| Cancelled | The manager cancels the task, with a reason. | None: final status |

Each task also shows a calculated urgency: Pickup today, **Due in 1 h** or Overdue. The priority, **Normal**, **High** or Urgent, is chosen by the manager.

## Car calendar

Each period in the availability calendar has one of these states:

| State | What it means |
|---|---|
| **Available** | The period is open for rental. |
| **Blocked** | The agency has closed the period, with a reason if it wishes. |
| **Rented** | The period is taken by a booking. |
| **Maintenance** | The period is taken by a maintenance. |
| **Accident** | The car is off the road after an accident, with no end date until the last step of the follow-up. |

Two periods cannot overlap. A period that ends exactly when another starts does not overlap: a car returned at 10:00 can leave again at 10:00.

## Inspection

| Status | What it means |
|---|---|
| Draft | Being filled in on the employee's phone. |
| In progress | Started. |
| Completed | Sent by the employee. The car's mileage and fuel level are updated. |
| **Approved** | Approved by the owner, the manager or the fleet manager. |
| **Correction requested** | Sent back to the employee with a note. The employee is told. |

## Damage

| Status | Who sets it | What can come next |
|---|---|---|
| **Reported** | Any agency member, including the employee in the field. A return inspection that finds new damage also creates it. | Under review |
| **Under review** | Owner, manager, fleet manager or finance manager. | Repair approved, Waived |
| **Repair approved** | Owner or finance manager. | Repaired, Waived |
| **Repaired** | Owner, manager, fleet manager or finance manager. The real cost entered counts once in the agency's expenses. | Charged to customer, Waived |
| **Charged to customer** | Owner or finance manager, with an amount above zero and a linked booking. | None: final status |
| **Waived** | Owner or finance manager: the agency chooses not to charge. | None: final status |

Charging damage adds a line to the booking's invoice if it is not finalised yet; otherwise a separate damage invoice is created. The customer only sees the amount charged once the damage is charged. Possible severities: **Low**, **Medium**, **High**, **Major**.

## Maintenance

| Status | What it means |
|---|---|
| **Scheduled** | Planned for a date. |
| In progress | The car is in the workshop. |
| Completed | Work finished. The car is released; the cost entered counts once in the expenses. |
| Overdue | The due date has passed. DriveGo checks this every night. |
| Cancelled | Dropped. The car is released. |

## Accident

An accident is **Open** when reported, **In progress** as soon as a step moves, **Under review** from the quotation step, **Resolved** when the last step is finished, then **Closed**.

Each step of the follow-up has its own status: **Pending** (not started), **In progress**, **Blocked** (waiting for the insurer, the garage or the police), **Completed** (with the date and the person) or **Skipped** (by the owner, with a note). The nine steps are described in [Accident follow-up](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline).

## Sale listing

| Status | What it means |
|---|---|
| Draft | Visible to the agency only. |
| **Published** | Visible to everyone in "Cars for sale". The car becomes For sale if it is not on rent. |
| Reserved | Still visible; a buyer is in talks. Others can still make an offer. |
| Sold | The sale is recorded, the sale invoice is issued and the car becomes Sold. |
| **Unpublished** | Withdrawn from sale. |

A car has only one active listing at a time. Each buyer offer is **Pending**, **Accepted**, **Rejected** or **Expired**.

## Agency

| Verification status | What it means |
|---|---|
| Draft | The agency is created but not submitted yet. It is not visible to the public. |
| **Submitted** | The owner has asked for verification. |
| **Under review** | The DriveGo team is reviewing the file. |
| Verified | The agency appears in search and the owner gets a welcome email. |
| Rejected | The file is rejected. The owner can fix it and submit again. |
| **Suspended** | The DriveGo team removes the agency for a time; it can become verified again. |

The agency also has an activity state: **Active**, **Paused** or **Closed**. Only verified and active agencies appear in search.

## Company and drivers

A company customer's profile is Draft, Pending (verification requested), Verified or Rejected. The DriveGo team decides.

| Driver status | What it means |
|---|---|
| **Active** | Can be assigned to a booking. |
| **Documents missing** | The licence or another document is still needed. |
| **Licence expired** | The licence expiry date has passed. |
| **Inactive** | Removed by the company admin. |

## Insurance policy

| Status | When |
|---|---|
| Active | The end date is more than 30 days away. |
| Expiring soon | The end date is within 30 days. An alert appears on the dashboard. |
| Expired | The end date has passed. |
| **Cancelled** | The agency has cancelled the policy. This status overrides the dates. |

## Messages you may see

When an action does not go through, the app shows one of these messages:

| Message shown | When |
|---|---|
| "Sign in to continue." | The action needs a signed-in account. |
| "Your session has expired. Please sign in again." | You were inactive for a long time. |
| "Your account cannot perform this action." | Your role or agency does not allow this action. |
| "Not found." | The item does not exist or you cannot access it. |
| "This car is no longer available for those dates. Pick other dates or another car." | The car is taken or blocked for the period. |
| "The agency has no price for this duration yet. Try another duration." | None of the agency's prices covers this duration. A price is never shown as zero. |
| "Those dates were just booked. Pick other dates." | Two people booked the same car at the same moment; only one booking goes through. |
| "Wrong code. Check the 6 digits you received." | The verification code entered is wrong. |
| "This code has expired. Request a new one." | The code is more than 10 minutes old. |
| "Biometric sign-in failed. Use your password." | Face ID or fingerprint did not work. |
| "File too large. Reduce its size and try again." | A photo, video or document is over the allowed size. |
| "Some details are invalid. Fix the highlighted fields." | A field is missing or breaks a rule. |
| "The service is temporarily unavailable. Try again in a moment." | DriveGo is not responding at the moment. |
| "Already sent: nothing was duplicated." | Something sent while offline had already been received. |
| "Too many attempts. Wait a minute." | Too many tries in a short time. |
| "No connection. Check your network." | Your device has no network. |
| "Something went wrong. Try again." | An unexpected error occurred. |

## Related pages

- [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions)
- [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline)
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Glossary](https://docs.drivego.thesuperplatform.com/en/reference/glossary)


---

# How the price is calculated

> How DriveGo calculates a rental price: the most specific price wins, weekly and monthly prices, discounts, insurance, extras, taxes and deposit, with examples in MAD.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine  
**Updated on:** 2026-10-25

Every price shown in DriveGo is calculated the same way, for a guest as for a signed-in customer. It happens in two stages: find **the** agency price that applies to your request, then build the price breakdown line by line. The price is then frozen in your booking when you confirm.

> **Illustrative examples**
>
> The prices, discounts and rates on this page only show how the calculation works. They are not any real agency's prices.

## 1. The days charged

The duration is counted in whole days: one day for each 24 hours started, with a minimum of one day.

| Pickup | Return | Actual duration | Days charged |
|---|---|---|---|
| 2 Nov at 10:00 | 5 Nov at 10:00 | 72 h | 3 |
| 2 Nov at 10:00 | 5 Nov at 10:30 | 72 h 30 | 4 |
| 2 Nov at 10:00 | 2 Nov at 18:00 | 8 h | 1 |

## 2. The prices that can apply

The agency creates its prices in [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules). A price counts for your request when all of this is true:

| Condition | In plain words |
|---|---|
| Active | The agency has not switched the price off. |
| Right agency | The price belongs to the car's agency or to its branch. |
| Valid dates | Your pickup date is within the price's period. A blank date does not limit. |
| Duration | The days charged fall within the price's range (for example 1 to 3 days). With no maximum, the range is open. |
| City | The price targets no city, or the pickup city. |
| Amount | The daily price is above zero. |

## 3. The most specific price wins

Among the prices that can apply, DriveGo keeps the most specific one, in this order:

| Order | Price | Example |
|---|---|---|
| 1 | Negotiated price for **your company**, on **this car** | A price reserved for Atlas Logistics SARL on one car |
| 2 | Negotiated price for **your company**, on **the car's category** | A price reserved for Atlas Logistics SARL on all SUVs |
| 3 | **Company** price, on **this car** | A price for all companies on one car |
| 4 | **Company** price, on **the category** | A price for all companies on a category |
| 5 | **Individual** price, on **this car** | The public price of one car |
| 6 | **Individual** price, on **the category** | The public price of a category |
| 7 | The agency's **base price** | The price used when nothing more specific exists |

- An **individual customer** (or a guest) can only get prices 5, 6 and 7.
- A **company customer** can get all prices. A negotiated price only applies to the company it names. If no company price matches, the company gets the individual price.
- **When two prices are equally specific**, the one the agency gave the higher priority wins; with the same priority, the most recently created one wins.
- **If no price matches**, no price is calculated and the app shows "The agency has no price for this duration yet. Try another duration." A price is never replaced by zero, and a car with no price at all does not appear in search.

## 4. The base price

| Situation | Base price |
|---|---|
| 30 days or more, and the price has a monthly amount | monthly amount × days ÷ 30 |
| 7 days or more, and the price has a weekly amount | weekly amount × days ÷ 7 |
| Otherwise | daily amount × days |

## 5. The discount

A price can carry a discount percentage, applied to the base price. On a company price (order 1 to 4) it shows as **Company discount**; on the others, as **Duration discount**.

**Net rental** = base price minus the discount.

## 6. From the rental to the total

| Breakdown line | Calculation |
|---|---|
| Rental | base price |
| Duration discount or Company discount | base price × percentage ÷ 100 |
| Insurance | included cover + the upgrade chosen, see [Insurance](https://docs.drivego.thesuperplatform.com/en/reference/insurance) |
| Extras | additional driver, GPS, child seat, roadside: rate × days if the extra is per day, rate once if it is per booking |
| Taxes and fees | (net rental + insurance + extras) × agency tax rate ÷ 100 |
| **Total** | net rental + insurance + extras + taxes |
| Deposit (refundable) | the car's deposit amount, shown **below** the total |

Extras add up; insurance upgrades replace each other. All amounts are rounded to the cent and stay in the agency's currency.

The **deposit** is held at pickup and returned at the end. It is not the agency's revenue and never enters the total.

## 7. The price is frozen

When you confirm, the full price breakdown is saved with your booking. If the agency later changes its prices, your booking amount does not change. The agency can see which price was applied; customers see their price breakdown.

## Worked examples

### Example 1: a company with a negotiated price

An agency's SUV has three prices, with no discount, valid for 3 days:

| Price | For whom | On what | Daily price | Order |
|---|---|---|---|---|
| A | Company X only | This car | MAD 400.00 | 1 |
| B | All companies | This car | MAD 450.00 | 3 |
| C | Everyone | Base price | MAD 500.00 | 7 |

| Customer | Possible prices | Price kept | Base price for 3 days |
|---|---|---|---|
| Company X | A, B and C | A | MAD 400.00 × 3 = MAD 1200.00 |
| Another company | B and C (A does not apply to it) | B | MAD 450.00 × 3 = MAD 1350.00 |
| An individual | C only | C | MAD 500.00 × 3 = MAD 1500.00 |

If price B carried a 5 % discount, the other company would see: Rental MAD 1350.00, Company discount - MAD 67.50, net rental MAD 1282.50.

### Example 2: a category price for an individual

An Economy car has two prices: "individuals, Economy category, MAD 250.00 per day" and the agency's base price at MAD 300.00 per day. No price targets this particular car.

For 2 days, the category price wins: MAD 250.00 × 2 = **MAD 500.00**. The base price is only used when there is no category price.

### Example 3: two equally specific prices

Two individual prices for the same category: D at MAD 260.00 per day, priority 0; E at MAD 240.00 per day, priority 10.

For 4 days, E wins thanks to its priority: MAD 240.00 × 4 = **MAD 960.00**. With equal priority, the most recently created price would have won.

### Example 4: 10 days with a weekly price, full breakdown

Individual category price, range 8 to 30 days: MAD 250.00 per day, MAD 1400.00 per week, 10 % discount. The agency applies 20 % tax and a MAD 3000.00 deposit. The customer chooses Premium insurance at MAD 40.00 per day (basic insurance included at MAD 0.00), GPS at MAD 15.00 per day and a child seat at MAD 100.00 per booking.

| Line | Calculation | Amount |
|---|---|---|
| Rental | 10 days, weekly price: MAD 1400.00 × 10 ÷ 7 | MAD 2000.00 |
| Duration discount | MAD 2000.00 × 10 % | - MAD 200.00 |
| Insurance (Basic, included) | included | MAD 0.00 |
| Insurance upgrade (Premium) | MAD 40.00 × 10 | MAD 400.00 |
| Extras (GPS) | MAD 15.00 × 10 | MAD 150.00 |
| Extras (Child seat) | once | MAD 100.00 |
| Taxes and fees | (MAD 1800.00 + MAD 400.00 + MAD 150.00 + MAD 100.00) × 20 % = MAD 2450.00 × 20 % | MAD 490.00 |
| **Total** | MAD 2450.00 + MAD 490.00 | **MAD 2940.00** |
| Deposit (refundable) | outside the total | MAD 3000.00 |

The daily price of MAD 250.00 is not used: from 7 days, the weekly price replaces it.

### Example 5: 31 days with a monthly price

Individual price for one car, from 31 days with no maximum: MAD 220.00 per day, MAD 1300.00 per week, MAD 5400.00 per month, no discount.

31 days, monthly price: MAD 5400.00 × 31 ÷ 30 = **MAD 5580.00**. The monthly price wins over the weekly price.

### Example 6: a duration range that rules a price out

A car has two individual category prices: 1 to 3 days at MAD 300.00 per day, 4 to 7 days at MAD 270.00 per day.

| Duration | Price kept | Base price |
|---|---|---|
| 3 days | 1 to 3 days | MAD 300.00 × 3 = MAD 900.00 |
| 5 days | 4 to 7 days | MAD 270.00 × 5 = MAD 1350.00 |
| 9 days | none, and no base price | "The agency has no price for this duration yet. Try another duration." |

To cover long rentals, the agency adds a range (for example 8 to 30 days) or a base price with no maximum.

## For the agency

In the quote, the agency sees which price was kept, which helps it explain a price to a customer. Prices are managed in [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules).

## Related pages

- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)
- [Glossary](https://docs.drivego.thesuperplatform.com/en/reference/glossary)


---

# Insurance: what the agency pays, what the customer pays

> The difference between the policy an agency pays its insurer and the insurance charged to the customer on each car: included cover and upgrades, calculation modes and examples in MAD.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/insurance  
**Updated on:** 2026-10-25

DriveGo keeps apart two things that are easy to mix up:

| | Insurance policy | Insurance fees |
|---|---|---|
| What it is | The contract the agency **pays** its insurer | What the customer **pays** to be covered on a car |
| For the agency | An expense | Revenue |
| Linked to | An agency and the list of cars covered | One car |
| Who sees it | The owner and the finance manager in full; other agency members without the premium or the excess | The owner, the manager, the finance manager and the fleet manager; the customer sees the options when booking |
| Where | [Insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance) | [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees) |

On a car's fees screen, both appear together: the active policy at the top, the fees charged to the customer below.

> **Illustrative examples**
>
> The amounts on this page only show how the calculations work. They are not any real agency's or insurer's prices.

## The insurance policy

The policy describes the agency's contract: the insurer, the policy number, the type of cover (**Comprehensive**, **Third party**, **Theft**, **Collision**), the start and end dates, the premium and how often it is paid (**Annual**, **Semi-annual**, **Quarterly**, **Monthly**), the excess, the cars covered and the contract documents.

| Status | When |
|---|---|
| Active | The end date is more than 30 days away. |
| Expiring soon | The end date is within 30 days. |
| Expired | The end date has passed. |
| **Cancelled** | The agency has cancelled the policy. |

DriveGo recalculates these statuses every night. The agency owner and manager are told 30, 7 and 1 days before the end, and an alert appears on the dashboard.

The premium is an expense for the agency. It appears on the "Insurance cost" line of the finance dashboard and counts in the **estimated net profit**.

## Insurance fees charged to the customer

For each car, the agency creates one or more options. Each option has a name the customer sees (for example "Standard"), a type, an amount, a calculation mode, the customers it applies to (**All**, **Individual** or **Company**), a duration range, valid dates and a description.

### The eight option types

| Type | In plain words |
|---|---|
| Basic insurance | The minimum cover for the rental |
| Standard insurance | Wider cover |
| Premium insurance | The widest cover offered |
| Excess reduction | The customer pays less if there is a claim |
| Third-party cover | Damage caused to others |
| Full cover | All damage covered by the option |
| Theft protection | Theft of the vehicle |
| Roadside assistance | Breakdown help and towing |

### The four calculation modes

| Mode | Amount of the line |
|---|---|
| **Per day** | amount × days charged |
| **Fixed per booking** | the amount, once |
| **Percentage of the booking** | net rental × percentage ÷ 100 |
| **Included** | MAD 0.00, shown "Included" in the price breakdown, never hidden |

**Net rental** is the rental price after the duration or company discount. See [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine).

### When an option is offered

An option is offered for a booking when it is active, the pickup date is within its valid dates, the customer type matches and the number of days is within its range.

### Included or upgrade

- A car has **one** option included in every booking: its basic cover.
- Options marked **Upgrade** are offered at the "Extras and insurance" step of booking, with their amount calculated for your dates.
- You choose **one** upgrade only. Choosing Premium replaces Standard: they do not add up.
- Rental extras (additional driver, GPS, child seat, roadside) are something else: they add up.

Insurance charged = included cover + the upgrade chosen, if any.

### Entry rules for the agency

The app refuses to save an option when:

- another active option is already included for this car;
- the option is both included and an upgrade;
- a percentage is not between 0 and 100;
- the minimum duration is longer than the maximum.

While you fill it in, a preview shows the amount the customer will see, for example "For a 3-day individual rental this adds MAD 45.00".

## Worked examples

For all examples: an individual rents a car for 4 days, net rental MAD 1000.00.

### Example 1: the four calculation modes

| Option | Mode | Calculation | Line |
|---|---|---|---|
| Basic, included | Included | nothing | MAD 0.00, "Included" |
| Standard | Per day, MAD 25.00 | MAD 25.00 × 4 | MAD 100.00 |
| Excess reduction | Fixed, MAD 150.00 | MAD 150.00 | MAD 150.00 |
| Full cover | Percentage, 8 | MAD 1000.00 × 8 ÷ 100 | MAD 80.00 |

These are the lines shown at the "Extras and insurance" step; the customer keeps only one on top of Basic.

### Example 2: one upgrade replaces another

The customer first picks Standard (MAD 100.00), then switches to Premium, per day at MAD 45.00: MAD 45.00 × 4 = MAD 180.00.

| Choice | Insurance charged |
|---|---|
| No upgrade | MAD 0.00 (Basic included) |
| Standard | MAD 0.00 + MAD 100.00 = MAD 100.00 |
| Premium instead of Standard | MAD 0.00 + MAD 180.00 = MAD 180.00 |

The price breakdown then shows "Insurance (Basic, included) MAD 0.00" then "Insurance upgrade (Premium) MAD 180.00". Standard no longer appears.

### Example 3: an option ruled out

| Option | Condition | Offered for these 4 days to an individual? |
|---|---|---|
| Roadside assistance, fixed MAD 60.00 | From 7 days | No, 4 days is below |
| Fleet cover, MAD 20.00 per day | Companies only | No, the customer is an individual |
| Theft protection, MAD 10.00 per day | Valid until 31 October, pickup on 2 November | No, outside the dates |
| Standard, MAD 25.00 per day | All customers, 1 to 30 days | Yes, MAD 100.00 |

### Example 4: a percentage is calculated after the discount

Same car, 4 days, rental price MAD 1100.00 with a MAD 100.00 duration discount: net rental is MAD 1000.00. An 8 % option is calculated on the net rental: MAD 1000.00 × 8 ÷ 100 = **MAD 80.00**, not MAD 88.00.

## In the booking and the invoice

Insurance appears in the price breakdown, after the discounts and before the extras, then on the rental invoice. It is included when taxes are calculated. For the agency, it counts in the "Insurance" revenue of the finance dashboard. The amount is frozen in the booking when it is confirmed.

## Related pages

- [Manage the agency's insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance)
- [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)
- [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking)


---

# Accident follow-up in nine steps

> The nine steps of an accident follow-up, who can finish each one, the order to follow, skipping by the owner and what happens to the car.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline  
**Updated on:** 2026-10-25

Every accident reported opens a follow-up of nine steps, always the same ones. The car stays off the road until the last step is finished. The follow-up keeps a record of each step: who started it, who finished it, when, with which notes and which documents.

## The nine steps

| No. | Step | What happens | Who can finish it |
|---|---|---|---|
| 1 | Accident reported | The report is saved: date, place, location, weather, description, injuries, police, other vehicles involved, photos and videos. | Employee, manager, owner |
| 2 | Documents collected | Accident report form, police report, details and insurance of the other parties, driver's licence. | Employee, manager, owner |
| 3 | Insurer notified | The agency declares the claim to its insurer and notes the claim number. | Manager, owner |
| 4 | Technical inspection | The car is examined to price the damage, with photos. | Employee, manager, owner |
| 5 | Repair quotation | The garage gives its quote; the estimated cost is entered. | Manager, owner |
| 6 | Insurer approval | The insurer approves the cover and the excess. | Manager, owner |
| 7 | Repair in progress | The car is at the garage. | Manager, owner |
| 8 | Final inspection | Check of the repaired car, exit photos. | Employee, manager, owner |
| 9 | Ready to rent | The car goes back into rental. | Manager, owner |

The DriveGo team can also act on every step. The finance manager does not change the follow-up. The fleet manager can mark steps 1, 2, 4 or 8 as in progress or blocked, but cannot finish them.

## Status of a step

| Status | What it means |
|---|---|
| **Pending** | Not started yet. |
| **In progress** | The step being handled. When a step is finished, the next one moves to in progress on its own. |
| **Blocked** | Waiting for someone else: insurer, garage, police. The whole follow-up then shows as blocked. |
| **Completed** | Done, with the date and the person. |
| **Skipped** | Skipped by the owner, with a note. |

A completed or skipped step can no longer be changed.

## Steps follow each other in order

To finish a step, all earlier steps must be finished. Otherwise the app refuses and shows the steps still open.

**Skipping steps.** Only the agency owner can finish a step while earlier steps are open, and only with a note explaining why. Each skipped step becomes "Skipped" and keeps the note. Without a note, the app refuses.

## What the report sets off

As soon as the report is sent:

1. the car becomes Accident;
2. it can no longer be booked from the accident date, with no end date;
3. the follow-up is created, with step 1 in progress;
4. the agency owner and managers get "Accident reported" as high priority, by notification and email, even at night.

If the accident happens during a rental, the current booking is found and linked automatically.

## Accident status

| Moment | Accident status |
|---|---|
| Report | Open, then In progress as soon as a step moves |
| From step 5 | Under review |
| Step 9 finished | Resolved |

## What step 9 sets off

When step 9 is finished:

- the car is back to Available;
- it can be booked again;
- the accident becomes "Resolved";
- if the real cost of the damage is entered, it counts once in the agency's expenses, on the "Accident cost" line of the finance dashboard.

## Due dates and reminders

Each step can have a due date and a person in charge. On the due date, that person (or, failing that, the agency managers) gets a reminder. An employee is told when a step is given to them.

## Without a network

An employee can report an accident without a network: the form, the location, the photos and the videos are kept on their phone and sent as soon as the connection returns, only once. The follow-up starts when the report is received. See [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline).

## Related pages

- [Manage accidents and their follow-up](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents)
- [Reporting an accident and following its stages](https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)


---

# The notifications you receive

> What DriveGo sends you and when, by role: notification on your phone, email or message in the app, quiet hours, settings and emails.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/notifications  
**Updated on:** 2026-10-25

DriveGo tells you at the right moment, in three ways:

- **Notification**: an alert on the phone or computer where you turned notifications on;
- **Email**: a message in your inbox;
- **In the app**: the **Notifications** screen, with a count of unread messages. Each message opens the screen it is about.

## Customer

| What happens | Notification | Email | In the app |
|---|---|---|---|
| Booking confirmed | Yes | Yes | Yes |
| Booking cancelled | Yes | Yes | Yes |
| Pickup reminder, 24 h before | Yes | Yes | Yes |
| Pickup reminder, 2 h before | Yes | No | Yes |
| The employee is on the way | Yes | No | Yes |
| The car is ready | Yes | No | Yes |
| Return reminder, 24 h before | Yes | Yes | Yes |
| Invoice available | Yes | Yes | Yes |
| Payment received | No | Yes | Yes |
| Damage reported on your rental | Yes | Yes | Yes |
| Deposit refunded | Yes | Yes | Yes |
| Review request, 24 h after the return | Yes | No | Yes |
| Answer to your offer on a car for sale | Yes | Yes | Yes |

When the keys are handed over, you also get a confirmation and an email receipt.

## Agency owner and manager

For events without a fixed channel below, each person chooses in their settings how they want to be told.

| What happens | How |
|---|---|
| New booking | Per your settings |
| Booking cancelled | Per your settings |
| Today's pickups | Summary at 07:00 |
| Today's returns | Summary at 07:00 |
| Pickup still without an employee 2 h before the time | Reminder notification |
| Employee has not accepted their task 30 min after getting it | Notification |
| Task accepted by the employee | Notification |
| Employee arrived on site | Notification |
| Issue reported on a pickup | Priority notification and email, even at night |
| Pickup completed | Notification and email receipt |
| Inspection to approve | Per your settings |
| Damage reported | Per your settings |
| Accident reported | Priority notification and email, even at night |
| Accident follow-up step due | Per your settings |
| Insurance expiring in 30, 7 and 1 days | Per your settings, plus an alert on the dashboard |
| Maintenance overdue | Per your settings |
| Invoice unpaid after its due date | Per your settings |
| Payment received | Per your settings |
| Result of the agency verification | Email and in the app |
| New offer on a car for sale | Per your settings |

## Agency employee

| What happens | How |
|---|---|
| A pickup is assigned to you | Notification and email |
| Task given to a colleague | Per your settings |
| Task rescheduled | Per your settings |
| Task in 30 minutes | Reminder |
| Inspection correction requested | Per your settings |
| Accident follow-up step given to you | Per your settings |
| Summary of the day | Summary at 07:00 |

## Company admin

You are told when a booking of your company is confirmed (whoever the driver is), when a driver's licence is about to expire, when the monthly invoice is available, when an agency sends you a new price offer and when your company verification is decided. The channel follows your settings; the verification result also arrives by email.

## Quiet hours

From **22:00 to 07:00**, your local time, summaries and reminders wait until 07:00. These still get through: **accident reported**, **issue reported on a pickup** and **verification codes**.

If a notification fails to send, the action that caused it still stands: your booking or your report is saved.

## Your settings

In **Settings**, you turn each type of message on or off, channel by channel (notification, email, in the app), and you can adjust your quiet hours and time zone. Notifications are turned on device by device: see [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).

## The test notification, once per device

When you turn notifications on for a device, DriveGo sends **one** confirmation notification. Its title is "DriveGo, Notifications activées" followed by a tick, and its text: "Vous recevrez ici vos confirmations et rappels de prise en charge."

Reloading the page, signing in again or reinstalling the app on the same device sends nothing more. A new device gets its own test notification, only once. There is no button to send it again.

## Text messages

For now, messages planned as text messages are sent to you **by email**. Real text messages will be turned on later.

## Emails

Emails are sent as "DriveGo", in French, English or Arabic depending on your language:

| Email | When |
|---|---|
| Welcome and address check | When you sign up |
| Verification code | Phone sign-in, forgotten password |
| Password reset | Forgotten password |
| Booking confirmation | With the booking code and pickup instructions |
| Booking cancellation | Cancelled by you or by the agency |
| Invoice available | The invoice PDF is attached |
| Payment receipt | When the agency records your payment |
| Agency verification result | The DriveGo team's decision |
| Employee invitation | With a link to create the account, valid once |
| Company verification result | The DriveGo team's decision |
| Accident reported | For the agency |
| Insurance expiring soon | For the agency |

Emails that are not about one of your own operations include an unsubscribe link.

### Verification codes

A code has **6 digits** and expires after **10 minutes**; the email says so. It never contains a link. After 5 wrong codes in 15 minutes, you must wait before trying again.

## Related pages

- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline)
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline)


---

# Offline mode

> What works in DriveGo without a network, what waits for the connection, what is disabled, and how to follow what you sent in the Sync centre screen.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/offline  
**Updated on:** 2026-10-25

An employee often inspects a car in an underground car park, without signal. DriveGo then keeps all the work on the phone and sends it as soon as the connection returns, only once. The step-by-step guide is in [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline).

## What works without a network

| You want to | Without a network |
|---|---|
| Open the app | Yes, if you have opened it once before on this device. |
| See your pickups | Yes. The details of each task are kept as soon as the list loads with a network. |
| Fill in the preparation, the inspection, a damage report, an accident report | Yes. Everything is saved on the phone. |
| Take photos and videos | Yes. They are kept on the phone until they are sent. |
| Move a pickup forward (on the way, arrived, completed) | Yes. The step is sent as soon as the network returns. |
| See a booking, a car or the map you already opened | Yes, in their last version, with "Last updated" and the time. |
| Search for a car | Only results you looked at recently. |
| Book, cancel, pay, charge damage | No. These actions need an immediate confirmation. |

## What you see

- When the network drops, an orange banner shows: "Offline mode: your changes will sync."
- When you send a form without a network, the app shows "Saved, it will sync." and you move to the next task.
- The banner shows how many items are waiting, for example "3 items waiting to sync", with a **View** link.
- A button disabled offline shows: "Not available offline: this action needs a connection so the agency can confirm it."

The app never shows an endless loading spinner waiting for a network that is not there, and never loses something you sent without telling you.

## Nothing is lost

- Each field form is saved on the phone at every change. Closing the app or running out of battery loses nothing.
- A photo is saved on the phone the moment you take it, at a smaller size so it sends faster. The time and location are kept with it when available.
- A video must last 60 seconds at most and weigh 50 MB at most.

## When things are sent again

Waiting items are sent automatically:

- as soon as the phone gets a network back;
- when you reopen the app;
- when you tap **Try again** or **Try all again** in the Sync centre screen.

They go in the order you entered them: photos and videos first, then the form they belong to.

## No duplicates

If you tap **Send** twice, or if the connection drops in the middle of sending, DriveGo recognises what has already been received. Nothing is created twice. If an item had already been received, the app shows "Already sent: nothing was duplicated." and removes it from the queue.

## The Sync centre screen

The **Sync centre** screen lists what is waiting on the device:

| Information | Example |
|---|---|
| Item type | Pickup inspection, Return inspection, Damage report, Accident report, Pickup step, Checklist, Maintenance |
| State | **Waiting**, **Sending** or **Failed** |
| Time entered | "Entered 10 minutes ago" |
| Attempts | "2 attempts" |
| Last error | Shown for a failed item |

| State | What it means | What to do |
|---|---|---|
| **Waiting** | The item will be sent when the network returns. | Nothing: sending is automatic. |
| **Sending** | The item is being sent. | Wait. |
| **Failed** | DriveGo refused the item, for example because a field is invalid. | Read the last error, fix the draft, then **Try again**. You can also **Remove from queue**: the draft stays editable on the device. |

A network drop or an expired session does not make an item fail: it stays waiting. When everything has gone, the screen shows "Everything is synced".

## Related pages

- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)
- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Glossary](https://docs.drivego.thesuperplatform.com/en/reference/glossary)


---

# Glossary

> DriveGo words explained simply: booking, handover, deposit, rate, included insurance, extra, credit note, accident follow-up and more.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/glossary  
**Updated on:** 2026-10-25

Terms are in alphabetical order, with the French term in brackets. The last column shows where you meet them in the app.

| Term | Definition | Where you see it |
|---|---|---|
| Accident (Accident) | An event that takes a car off the road and opens a nine-stage follow-up until it can be rented again. Each accident has a number, for example ACC-2025-00128. | Accidents, Accident report |
| Accident follow-up (Suivi d'accident) | The nine stages that bring a damaged car back to rental. | Accident follow-up |
| Additional insurance cover (Assurance supérieure) | A more complete insurance option you can choose on top of the included insurance. You can only choose one: they do not add up. | Extras and insurance |
| Agency (Agence) | A car-rental company registered and verified on DriveGo. An agency can have several sites. | Agency details, Agencies and sites |
| Agency employee (Employé d'agence) | An agency staff member who handles handovers, returns and inspections in the field. | Field space |
| Agency manager (Responsable d'agence) | The staff member who runs an agency's operations and bookings. | Agency space |
| Agency owner (Propriétaire d'agence) | The person who registered the agency. They have access to everything, for all their agencies. | Agency space |
| Airport counter (Comptoir d'aéroport) | An agency site located in an airport. | Agencies and sites |
| Availability (Disponibilité) | The dates when a car can be rented. | Availability calendar |
| Base rate (Tarif de base) | The agency's price per day when no more precise rate applies. | Pricing rules |
| Blocked dates (Dates bloquées) | A period when a car cannot be rented: booking, maintenance, accident or blocked by the agency. | Availability calendar |
| Booking (Réservation) | The rental of a car for given dates. It goes through several statuses, from Pending to Completed. | My bookings |
| Booking code (Code de réservation) | The unique reference of a booking, for example BK-240520-7821. Give it to the agency with any question. | My bookings, Booking confirmed |
| Car for sale listing (Annonce de vente) | A car from an agency's fleet put up for sale. | Cars for sale, Sale listings |
| Category (Catégorie) | The type of car: economy, compact, sedan, SUV, luxury, van, pickup, electric or commercial. | Search, Fleet |
| Company admin (Administrateur entreprise) | The person who manages a business account: bookings, drivers, invoices, negotiated rates. | Company space |
| Company customer (Entreprise cliente) | A business renting for its staff, verified by the DriveGo team. | Company space |
| Company member (Membre entreprise) | A colleague added by the company admin. They see the bookings where they are the driver. | Company space |
| Correction requested (Correction demandée) | The manager sent an inspection back to the employee to complete it. | Inspections |
| Credit note (Avoir) | A negative invoice that cancels all or part of an invoice, for example after a cancellation. | Invoices |
| Damage (Dommage) | Harm found on a car: scratch, dent, crack, broken or missing part, stain, mechanical problem. | Damage, Damage capture |
| Deductible (Franchise) | The part of a claim left to pay after the insurer steps in. | Insurance policies |
| Deposit (Caution) | An amount held at pickup and returned at return if everything is in order. It shows below the total: it is not part of the price and is not agency revenue. | Price breakdown, Invoices |
| Discount (Remise) | A percentage reduction: duration discount for individuals, company discount for businesses. | Price breakdown |
| Dispute (Litige) | A booking on which the agency and the customer disagree. The DriveGo team can step in. | Bookings |
| DriveGo team (Équipe DriveGo) | The people who verify agencies and companies and handle disputes. | Notifications, emails |
| Driver (Conducteur) | The person who takes the car. In a company, the admin assigns a driver to each booking. | Drivers and members |
| Duration band (Bande de durée) | The minimum and maximum number of days a rate applies to, for example 4 to 7 days. | Pricing rules, Pricing offers |
| Estimated net profit (Bénéfice net estimé) | The agency's revenue minus maintenance, accident, insurance and damage costs. It is an estimate, not an accounting result. | Finance |
| Extra (Option) | A service added to the rental: additional driver, GPS, child seat, roadside assistance. Extras add up. | Extras and insurance |
| Finance manager (Responsable financier) | The staff member in charge of an agency's invoices, payments and costs. | Finance |
| Fleet (Flotte) | All the cars of an agency. | Fleet |
| Fleet manager (Responsable de flotte) | The staff member in charge of an agency's cars, maintenance and damage. | Agency space |
| Handover (Prise en charge) | The moment an agency employee gives the car to the customer. Also the task given to that employee, with a number such as PA-2025-00145. | Pickups, My tasks |
| ICE (ICE) | The common company identifier, the tax ID of businesses in Morocco. | Company profile |
| Included insurance (Assurance incluse) | The insurance cover included in every rental of a car. It always shows in the price breakdown, marked as included. | Extras and insurance, Price breakdown |
| Insurance fee (Frais d'assurance) | What the customer pays for the insurance of a given car: included or as an option. | Car insurance fees |
| Insurance policy (Police d'assurance) | The contract the agency pays its insurer for. Not to be confused with the insurance fees paid by the customer. | Insurance policies |
| Invoice (Facture) | The document that details what you owe for a rental or a purchase. Downloadable as a PDF. | Invoices |
| Maintenance (Maintenance) | Planned servicing or repair: oil change, brakes, tyres, full service. It can make the car unavailable. | Maintenance |
| Net rental (Location nette) | The rental price after discounts, before insurance, extras and taxes. | Price breakdown |
| No-show (Client absent) | The handover did not happen because the customer did not turn up. | Pickups |
| Notification (Notification) | A message from DriveGo on your phone or computer: confirmation, reminder, alert. | Notifications |
| Offer, sale (Offre) | The amount a buyer proposes for a car for sale. | Car for sale, Offers received |
| Offline mode (Mode hors connexion) | Without a network, the employee keeps filling in inspections and reports; they are sent as soon as the connection is back. | Sync |
| Pickup inspection (Inspection de départ) | The check of the car with photos, done with the customer before handing over the keys. | Pickup inspection |
| Pickup point (Point de retrait) | A place where the agency hands over its cars, without being a full agency. | Agencies and sites |
| Premium (Prime) | What the agency pays the insurer for a policy, per year, half-year, quarter or month. | Policy details |
| Price breakdown (Détail du prix) | All the lines of a price: rental, discounts, insurance, extras, taxes and fees, total, then the deposit. | Price review |
| Pricing offer (Offre tarifaire) | A rate an agency reserves for one specific company. It comes before every other rate of the agency. | Pricing offers |
| Priority (Priorité) | How urgent a handover task is: normal, high or urgent. | Assign pickup |
| Quiet hours (Heures calmes) | From 22:00 to 07:00, reminders and digests are not sent. Accidents and handover problems always are. | Settings, Notifications |
| Rate (Tarif) | The price per day, and sometimes per week or month, an agency sets for a car or a category. | Pricing rules |
| Reassignment (Réassignation) | Moving a handover task to another employee. The old task is kept for the record. | Reassign or reschedule |
| Return (Retour) | The moment the customer brings the car back, with a return inspection. | Pickups |
| Return inspection (Inspection de retour) | The same check at return, compared with the pickup inspection to spot new damage. | Return inspection |
| Review (Avis) | Your rating from 1 to 5 for the car, the service, the handover and value for money, with a comment. Possible once per completed rental. | Review |
| Site (Site) | An agency location: branch, airport counter or pickup point. | Agencies and sites |
| Space (Espace) | The part of the app where you work: Customer, Company, Agency or Field. | Switch space |
| Sync (Synchronisation) | Automatic sending of what was entered offline, as soon as the network is back. | Sync |
| Taxes and fees (Taxes et frais) | The agency's tax, calculated on the net rental, insurance and extras. | Price breakdown |
| Third party (Tiers) | Another person or vehicle involved in an accident. | Accident report |
| TRN (TRN) | The tax registration number in the United Arab Emirates. | Company profile |
| Verification (Vérification) | The DriveGo team's check of an agency or company before it goes live. | Agency verification, Company verification |
| Verification code (Code de vérification) | A 6-digit code sent to confirm your identity. It expires after 10 minutes. | Verification code |

## Related pages

- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)
- [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine)
- [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance)
- [Frequently asked questions](https://docs.drivego.thesuperplatform.com/en/faq)


---

# Frequently asked questions

> Short answers to the most common questions about DriveGo: booking, price and deposit, insurance, account, app, agencies, employees and personal data.

**URL:** https://docs.drivego.thesuperplatform.com/en/faq  
**Updated on:** 2026-10-25

Each answer links to the page that covers the topic in detail.

## DriveGo

### What is DriveGo?

DriveGo is a car-rental marketplace of verified agencies in Morocco and the United Arab Emirates. Individuals and companies book there, and agencies run their whole business there. It is a FlexiGlob product. See [the documentation home](https://docs.drivego.thesuperplatform.com/en/).

### In which countries and languages does DriveGo work?

In Morocco and the United Arab Emirates. The app is available in French, English and Arabic, with a fully right-to-left interface in Arabic.

### Do I need an account to search for a car?

No. Without an account, you search, filter, view cars and agencies, and go through the booking up to confirmation. An account is required to confirm. See the [guest guide](https://docs.drivego.thesuperplatform.com/en/guides/guest).

## Booking and paying

### Is the price shown the final price?

Yes. The price breakdown shows every line: rental, duration discount, insurance, add-ons, taxes and fees, then the total. The price is frozen when you book; a later change to the agency's prices does not change it. See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking).

### How is the duration counted?

Per started 24-hour period. A pickup on Monday at 10:00 and a return on Wednesday at 11:00 make 3 days. See [how prices are calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine).

### Is the deposit part of the price?

No. The deposit is held at pickup and returned at return. It appears below the total, marked "refundable". See [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking).

### Can I pay by card in the app?

Not yet. You pay at the agency, which records the payment and the deposit; your invoice is updated in the app. See [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices).

### Why does a car have no price for my duration?

The agency has no pricing rule covering that duration. DriveGo never shows a price of zero: the message "The agency has no price for this duration yet. Try another duration." is shown. Change the duration or choose another car.

### Can two people book the same car on the same dates?

No. The booking locks the car while the dates are checked: if two requests arrive at the same time, only one succeeds. The other gets "Those dates were just booked. Pick other dates."

### How do I cancel a booking?

From the booking details, with **Cancel booking**. The screen shows the refund summary: amount invoiced, amount paid, refundable amount and refundable deposit. See [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation).

## Insurance

### Which insurance is included?

Each car has basic insurance included, shown as "Included" in the price breakdown. You can choose one higher option at step 3.5; options do not stack. See [Insurance: policies and fees](https://docs.drivego.thesuperplatform.com/en/reference/insurance).

### What is the difference between the insurance policy and the insurance fees?

The policy is what the agency pays its insurer: a cost for the agency. Insurance fees are what the customer pays to be covered on a car. The two are managed separately. See [Insurance: policies and fees](https://docs.drivego.thesuperplatform.com/en/reference/insurance).

## Account and security

### Which account types exist?

Individual, company and agency. Agency employees do not create an account: their agency invites them. See [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account).

### Can I sign in with Google?

Not yet. Use your email and password, or your phone with a code.

### Why do I receive my code by email and not by SMS?

For now, messages planned as SMS are sent by email. The code has 6 digits and expires after 10 minutes. See [Create an account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account).

### Does Face ID send my face to DriveGo?

No. The check happens on your device; DriveGo only receives confirmation that your device recognised you. See [Face ID and fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id).

### Can I be both an agency and a customer?

Yes, with a single account. Move from one space to the other with **Switch space**. See [the guides](https://docs.drivego.thesuperplatform.com/en/guides).

## The app

### How do I install DriveGo on my phone?

From the browser, without an app store: tap **Install** on Android and on a computer, or follow the add-to-home-screen instructions on iPhone. See [Install the app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa).

### Why do I not receive notifications on iPhone?

On iPhone and iPad, notifications only work if DriveGo is installed on the home screen. See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).

### How many test notifications will I receive?

One per device. Reloading, reinstalling or signing in again on the same device does not send another. See [notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).

### Do notifications arrive at night?

Reminders and digests are held between 22:00 and 07:00. Accidents and pickup problems still go through. See [the notification catalogue](https://docs.drivego.thesuperplatform.com/en/reference/notifications).

### Does the app work without signal?

Screens already opened stay readable. Employees fill in inspections, damage, accidents and preparation checklists without signal; everything is sent when the network comes back, without duplicates. Financial actions are disabled offline. See [offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline).

## Agencies

### How does my agency appear in search?

After it is verified by the DriveGo team. A draft, pending, rejected or suspended agency does not appear. See [Create and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding).

### Can I manage several agencies and sites?

Yes. An owner can have several agencies, in several cities and countries, each with its sites: branch, airport counter, pickup point. See [Agencies and sites](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches).

### How is the price of a booking chosen?

Through seven priority levels, from the rate specific to a company and a car down to the agency's fallback rate; the first that matches applies. See [how prices are calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine).

### Is the profit shown in finance an accounting result?

No. The estimated net profit is revenue minus maintenance, accidents, insurance and damage. It is presented as an estimate. See [agency finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance).

### Does an employee see the agency's invoices?

No. An employee only sees their assigned tasks, the related bookings and their agency's fleet in read-only mode. They have no access to invoices, payments, prices or the cost of policies. See [the roles and permissions matrix](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions).

### How does an employee join the agency?

The owner or the manager invites them from **Team**; the employee receives an email with a one-time link. See [Team and roles](https://docs.drivego.thesuperplatform.com/en/guides/agency/team).

## Data

### Where is my information kept?

Your bookings, invoices, inspections and documents are kept by DriveGo, which checks your rights on every request: you only see what concerns you, and an agency only sees its own customers and bookings. See [roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions).

### Are inspection photos kept?

Yes: they are part of the booking file and serve as evidence in case of damage. Their retention period is stated in the privacy policy, on the DriveGo website.


---

# Changelog

> The publication history of the DriveGo documentation: what was added, changed or is still pending, with dates.

**URL:** https://docs.drivego.thesuperplatform.com/en/changelog  
**Updated on:** 2026-10-25

This log lists the publications of the documentation. It only describes what has actually been published.

## 25 October 2026: documentation rewritten for users

### Changed

- **Every screen has its field table**: for each field or button, in screen order, what it means, whether it is required, the accepted values, an example and what happens after saving.
- **The app's vocabulary**: statuses are named as on screen, and explanations talk about what you see, without technical details.

### Removed

- The technical reference page meant for developers and the guide to the DriveGo team's internal tool. Their old addresses redirect to the documentation home.

## 25 October 2026: first publication

The DriveGo documentation is published at [docs.drivego.thesuperplatform.com](https://docs.drivego.thesuperplatform.com).

### Added

- **Getting started**: install the app, create an account, Face ID and fingerprint, notifications.
- **Guides by role**: guest, individual customer, company, agency (from sign-up to selling cars), field employee.
- **Reference**: roles and permissions, statuses, how prices are calculated with worked examples, insurance, nine-stage accident follow-up, notification catalogue, offline mode, glossary.
- **Frequently asked questions**.
- **Search** across the whole documentation, without any external service.
- **Plain-text version** of every page (add ".md" to the address), the table of contents [/en/llms.txt](https://docs.drivego.thesuperplatform.com/en/llms.txt) and the full text [/en/llms-full.txt](https://docs.drivego.thesuperplatform.com/en/llms-full.txt).
- **Three languages**: the documentation is available in French, English and Arabic. French is the reference version.

### Pending

- **Screenshots.** Screenshots are produced automatically from the app, in phone, tablet and desktop formats. Until a screen is live, its page shows a "Screenshot pending" frame.