# DriveGo Documentation > The manual for DriveGo, the car-rental marketplace of verified agencies: guides per role, field by field, and the reference for statuses, prices and insurance. DriveGo is a car-rental marketplace of verified agencies in Morocco and the United Arab Emirates, a FlexiGlob product. The app opens in the browser and installs on the phone: https://drivego.thesuperplatform.com. This documentation explains every role, screen and field. Every page is also available as raw Markdown (append ".md"). Full text: https://docs.drivego.thesuperplatform.com/en/llms-full.txt ## Getting started - [DriveGo Documentation](https://docs.drivego.thesuperplatform.com/en/index.md): DriveGo brings together verified car-rental agencies in Morocco and the United Arab Emirates. This manual explains every screen, every field and every rule, role by role. - [Getting started with DriveGo](https://docs.drivego.thesuperplatform.com/en/getting-started.md): Install the app, create the right type of account, turn on Face ID or fingerprint sign-in and notifications. Four things to set up once. - [Install the DriveGo app](https://docs.drivego.thesuperplatform.com/en/getting-started/install-pwa.md): Install DriveGo on the home screen of an Android phone, an iPhone or a computer, without an app store. It then opens full screen. - [Create a DriveGo account](https://docs.drivego.thesuperplatform.com/en/getting-started/create-account.md): Choose the type of account that fits you: individual, company or agency. Agency employees do not create an account: their agency invites them. - [Sign in with Face ID or fingerprint](https://docs.drivego.thesuperplatform.com/en/getting-started/face-id.md): Sign in with one gesture using your device's screen lock: face recognition or fingerprint. Your face and fingerprint never leave your device. - [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications.md): Receive your confirmations, pickup reminders and alerts on your device. DriveGo first explains what you will get, then sends a single test notification. ## Guides - [Guides by role](https://docs.drivego.thesuperplatform.com/en/guides.md): A complete guide for each DriveGo role: guest, individual customer, company, agency and field employee, plus the settings shared by everyone. ## Guest - [Guest guide: find a car without an account](https://docs.drivego.thesuperplatform.com/en/guides/guest.md): Without an account, you search for a car by city and dates, as a list or on the map, you browse agencies and cars for sale, and you send a purchase offer. ## Individual customer - [Individual customer guide](https://docs.drivego.thesuperplatform.com/en/guides/customer.md): What you do in DriveGo as an individual customer: search, book, follow your bookings, find your invoices, cancel, leave a review and manage your profile. - [Book a car](https://docs.drivego.thesuperplatform.com/en/guides/customer/booking.md): Find a car, then book it in four steps: dates and location, price review, details and documents, add-ons and insurance, then confirmation. Every field explained. - [Follow my bookings](https://docs.drivego.thesuperplatform.com/en/guides/customer/my-bookings.md): Find all your bookings, their status, the pickup place and time, the assigned employee, the inspections and the invoice, with the full timeline. - [Invoices and payments](https://docs.drivego.thesuperplatform.com/en/guides/customer/invoices.md): View the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained. - [Cancel a booking](https://docs.drivego.thesuperplatform.com/en/guides/customer/cancellation.md): Cancel a booking as long as the car has not been handed to you. The refund summary shows what was invoiced, what was paid and what you get back. - [Leave a review](https://docs.drivego.thesuperplatform.com/en/guides/customer/reviews.md): Rate your rental on four criteria, from 1 to 5, and add a comment. One review per completed booking; it feeds the public rating of the agency and the car. - [Profile, documents and favourites](https://docs.drivego.thesuperplatform.com/en/guides/customer/profile.md): Update your contact details and licence, find your favourite cars and agencies, save searches with alerts, and set language, appearance and security. ## Company - [Company customer guide](https://docs.drivego.thesuperplatform.com/en/guides/company.md): Rent for your company: several cars from several agencies in one booking, negotiated rates, drivers and grouped invoices. - [Company profile and verification](https://docs.drivego.thesuperplatform.com/en/guides/company/profile-verification.md): Enter your company's legal name, tax ID and documents, then send the profile for verification. A company must be verified before it can book. - [Book several cars at once](https://docs.drivego.thesuperplatform.com/en/guides/company/multi-car-booking.md): Select several cars from several agencies, compare the company price with the individual price, then confirm everything at once: all or nothing. - [Bookings, drivers and members](https://docs.drivego.thesuperplatform.com/en/guides/company/bookings-drivers.md): Follow your company's bookings, add drivers with their licence, and assign a driver to each booking. The admin sees everything, a member sees their own rentals. - [Company invoices and pricing offers](https://docs.drivego.thesuperplatform.com/en/guides/company/invoices-offers.md): Find your company's invoices grouped by agency and month, with a total per group, and see the negotiated rates agencies have granted you. ## Agency - [Agency guide](https://docs.drivego.thesuperplatform.com/en/guides/agency.md): Run your rental agency in DriveGo: agencies and branches, fleet, availability, prices, bookings, pickups, inspections, damage, accidents, insurance, finance, sales and team. - [Register and verify your agency](https://docs.drivego.thesuperplatform.com/en/guides/agency/onboarding.md): Create your agency account, fill in your agency and ask for verification. An agency is only shown to customers once the DriveGo team has verified it. - [Agencies and branches](https://docs.drivego.thesuperplatform.com/en/guides/agency/branches.md): Organise your business into agencies and branches: head office, branch, airport counter or pickup point, in several cities and countries, with the options offered to customers. - [Agency dashboard](https://docs.drivego.thesuperplatform.com/en/guides/agency/dashboard.md): The dashboard sums up the agency's day: fleet by status, today's bookings, pickups and returns, alerts and, depending on your role, revenue. - [Manage the fleet](https://docs.drivego.thesuperplatform.com/en/guides/agency/fleet.md): Add your cars, keep their status, photos and mileage up to date, and find each car's history: inspections, damage, maintenance, accidents and bookings. - [Availability calendar](https://docs.drivego.thesuperplatform.com/en/guides/agency/availability.md): See when a car is booked or off the road, and block it when it must not be rented. DriveGo refuses any booking that overlaps a blocked period. - [Pricing rules](https://docs.drivego.thesuperplatform.com/en/guides/agency/pricing-rules.md): Set your prices per car or per category, by duration and customer type, with discounts and negotiated prices for a company. DriveGo never shows a price of zero. - [Agency bookings](https://docs.drivego.thesuperplatform.com/en/guides/agency/bookings.md): Follow every agency booking by tab, confirm pending ones, record the deposit and payments, cancel with a reason and handle disputes. - [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations.md): Assign each pickup and each return to an employee, follow them step by step until the keys are handed over, and reassign or reschedule when something comes up. - [Inspection review](https://docs.drivego.thesuperplatform.com/en/guides/agency/inspections-review.md): Review the pickup and return inspections done by your employees: checklist, photos, mileage, fuel, signatures and new damage, then approve or ask for a correction. - [Manage damage](https://docs.drivego.thesuperplatform.com/en/guides/agency/damage.md): Follow every damage found on your cars, from report to repair, then charge it to the customer or waive it. - [Manage maintenance](https://docs.drivego.thesuperplatform.com/en/guides/agency/maintenance.md): Plan the servicing of your cars, block them during the work, record the cost and the next due date, and spot overdue servicing. - [Manage accidents and their follow-up](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents.md): Record an accident, take the car out of rental and move the nine-step follow-up forward, from the report to the car's return to rental. - [Manage the agency's insurance policies](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance.md): Record the policies the agency pays its insurers for, the cars covered and the dates, and get warned before each expiry. - [Insurance fees per car](https://docs.drivego.thesuperplatform.com/en/guides/agency/insurance-fees.md): Set, car by car, the included insurance and the upgrades charged to the customer, with a preview of the real amount before you save. - [Follow the agency's finance](https://docs.drivego.thesuperplatform.com/en/guides/agency/finance.md): Read each agency's revenue, invoices, payments, deposits and costs, record payments received and download invoices. - [Sell fleet cars](https://docs.drivego.thesuperplatform.com/en/guides/agency/car-sales.md): Publish a listing for a car from your fleet, receive offers, record the sale and its invoice, and find your sales history. - [Manage the team](https://docs.drivego.thesuperplatform.com/en/guides/agency/team.md): Invite your employees, assign their role, branch and capabilities, follow their availability and see what each role can do. - [Agency notifications, settings and profile](https://docs.drivego.thesuperplatform.com/en/guides/agency/settings.md): Read the agency's notifications, choose what you receive, set auto-confirmation, invoicing, add-ons and taxes, and manage your profile. ## Employee - [Agency employee guide](https://docs.drivego.thesuperplatform.com/en/guides/employee.md): What an agency employee sees in DriveGo: pickup and return tasks, inspections with photos, damage and accidents, even without a network. - [Your tasks, bookings and fleet](https://docs.drivego.thesuperplatform.com/en/guides/employee/tasks.md): The employee home: today's tasks, alerts, the bookings assigned to you, the agency fleet read only and your profile, field by field. - [Pickups and returns](https://docs.drivego.thesuperplatform.com/en/guides/employee/pickups.md): Carry out a pickup from start to finish: accept the task, leave, mark your arrival, prepare and inspect the car, hand it to the customer, then handle the return. - [Prepare the car](https://docs.drivego.thesuperplatform.com/en/guides/employee/preparation.md): The preparation checklist: twelve points to check before the pickup inspection, each Done, Issue or N/A, with a note and a photo when needed. - [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections.md): Inspect the car at pickup and at return: checklist by area, required photos, mileage, fuel, condition score and signatures. The return is compared with the pickup. - [Photos and videos](https://docs.drivego.thesuperplatform.com/en/guides/employee/camera.md): Take the photos and videos of an inspection, a damage report or an accident: named slots, upload status for each photo, even without signal. - [Damage capture](https://docs.drivego.thesuperplatform.com/en/guides/employee/damage.md): Report a damage on the car diagram: zone, type, severity, description, estimated cost and photos. The agency then takes over the review and repair. - [Maintenance in the field](https://docs.drivego.thesuperplatform.com/en/guides/employee/maintenance.md): What an employee can do for a car's maintenance: read the history and add a note. The maintenance record is filled in by the fleet manager. - [Reporting an accident and following its stages](https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents.md): Report an accident on site with the place, weather, injuries, police, third parties and photos, then complete the follow-up stages assigned to you. - [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline.md): What works without signal in the field app, the banner that warns you, and the Sync centre that sends your work when the network returns. ## Reference - [Reference](https://docs.drivego.thesuperplatform.com/en/reference.md): DriveGo's rules in plain words: roles, statuses, how prices are calculated, insurance, accident follow-up, notifications, offline mode and glossary. - [Roles and permissions](https://docs.drivego.thesuperplatform.com/en/reference/roles-permissions.md): Who can see and do what in DriveGo: agency, customer and company roles explained simply, plus the information only some roles can see. - [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses.md): Every status shown in DriveGo: its badge, what it means, what changes it and what comes next, for cars, bookings, pickups, damage, accidents and sale listings. - [How the price is calculated](https://docs.drivego.thesuperplatform.com/en/reference/pricing-engine.md): How DriveGo calculates a rental price: the most specific price wins, weekly and monthly prices, discounts, insurance, extras, taxes and deposit, with examples in MAD. - [Insurance: what the agency pays, what the customer pays](https://docs.drivego.thesuperplatform.com/en/reference/insurance.md): The difference between the policy an agency pays its insurer and the insurance charged to the customer on each car: included cover and upgrades, calculation modes and examples in MAD. - [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline.md): The nine steps of an accident follow-up, who can finish each one, the order to follow, skipping by the owner and what happens to the car. - [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications.md): What DriveGo sends you and when, by role: notification on your phone, email or message in the app, quiet hours, settings and emails. - [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline.md): What works in DriveGo without a network, what waits for the connection, what is disabled, and how to follow what you sent in the Sync centre screen. - [Glossary](https://docs.drivego.thesuperplatform.com/en/reference/glossary.md): DriveGo words explained simply: booking, handover, deposit, rate, included insurance, extra, credit note, accident follow-up and more. ## Help - [Frequently asked questions](https://docs.drivego.thesuperplatform.com/en/faq.md): Short answers to the most common questions about DriveGo: booking, price and deposit, insurance, account, app, agencies, employees and personal data. - [Changelog](https://docs.drivego.thesuperplatform.com/en/changelog.md): The publication history of the DriveGo documentation: what was added, changed or is still pending, with dates.