# Accident follow-up in nine steps

> The nine steps of an accident follow-up, who can finish each one, the order to follow, skipping by the owner and what happens to the car.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline  
**Updated on:** 2026-10-25

Every accident reported opens a follow-up of nine steps, always the same ones. The car stays off the road until the last step is finished. The follow-up keeps a record of each step: who started it, who finished it, when, with which notes and which documents.

## The nine steps

| No. | Step | What happens | Who can finish it |
|---|---|---|---|
| 1 | Accident reported | The report is saved: date, place, location, weather, description, injuries, police, other vehicles involved, photos and videos. | Employee, manager, owner |
| 2 | Documents collected | Accident report form, police report, details and insurance of the other parties, driver's licence. | Employee, manager, owner |
| 3 | Insurer notified | The agency declares the claim to its insurer and notes the claim number. | Manager, owner |
| 4 | Technical inspection | The car is examined to price the damage, with photos. | Employee, manager, owner |
| 5 | Repair quotation | The garage gives its quote; the estimated cost is entered. | Manager, owner |
| 6 | Insurer approval | The insurer approves the cover and the excess. | Manager, owner |
| 7 | Repair in progress | The car is at the garage. | Manager, owner |
| 8 | Final inspection | Check of the repaired car, exit photos. | Employee, manager, owner |
| 9 | Ready to rent | The car goes back into rental. | Manager, owner |

The DriveGo team can also act on every step. The finance manager does not change the follow-up. The fleet manager can mark steps 1, 2, 4 or 8 as in progress or blocked, but cannot finish them.

## Status of a step

| Status | What it means |
|---|---|
| **Pending** | Not started yet. |
| **In progress** | The step being handled. When a step is finished, the next one moves to in progress on its own. |
| **Blocked** | Waiting for someone else: insurer, garage, police. The whole follow-up then shows as blocked. |
| **Completed** | Done, with the date and the person. |
| **Skipped** | Skipped by the owner, with a note. |

A completed or skipped step can no longer be changed.

## Steps follow each other in order

To finish a step, all earlier steps must be finished. Otherwise the app refuses and shows the steps still open.

**Skipping steps.** Only the agency owner can finish a step while earlier steps are open, and only with a note explaining why. Each skipped step becomes "Skipped" and keeps the note. Without a note, the app refuses.

## What the report sets off

As soon as the report is sent:

1. the car becomes Accident;
2. it can no longer be booked from the accident date, with no end date;
3. the follow-up is created, with step 1 in progress;
4. the agency owner and managers get "Accident reported" as high priority, by notification and email, even at night.

If the accident happens during a rental, the current booking is found and linked automatically.

## Accident status

| Moment | Accident status |
|---|---|
| Report | Open, then In progress as soon as a step moves |
| From step 5 | Under review |
| Step 9 finished | Resolved |

## What step 9 sets off

When step 9 is finished:

- the car is back to Available;
- it can be booked again;
- the accident becomes "Resolved";
- if the real cost of the damage is entered, it counts once in the agency's expenses, on the "Accident cost" line of the finance dashboard.

## Due dates and reminders

Each step can have a due date and a person in charge. On the due date, that person (or, failing that, the agency managers) gets a reminder. An employee is told when a step is given to them.

## Without a network

An employee can report an accident without a network: the form, the location, the photos and the videos are kept on their phone and sent as soon as the connection returns, only once. The follow-up starts when the report is received. See [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline).

## Related pages

- [Manage accidents and their follow-up](https://docs.drivego.thesuperplatform.com/en/guides/agency/accidents)
- [Reporting an accident and following its stages](https://docs.drivego.thesuperplatform.com/en/guides/employee/accidents)
- [Statuses](https://docs.drivego.thesuperplatform.com/en/reference/statuses)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)