# The notifications you receive

> What DriveGo sends you and when, by role: notification on your phone, email or message in the app, quiet hours, settings and emails.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/notifications  
**Updated on:** 2026-10-25

DriveGo tells you at the right moment, in three ways:

- **Notification**: an alert on the phone or computer where you turned notifications on;
- **Email**: a message in your inbox;
- **In the app**: the **Notifications** screen, with a count of unread messages. Each message opens the screen it is about.

## Customer

| What happens | Notification | Email | In the app |
|---|---|---|---|
| Booking confirmed | Yes | Yes | Yes |
| Booking cancelled | Yes | Yes | Yes |
| Pickup reminder, 24 h before | Yes | Yes | Yes |
| Pickup reminder, 2 h before | Yes | No | Yes |
| The employee is on the way | Yes | No | Yes |
| The car is ready | Yes | No | Yes |
| Return reminder, 24 h before | Yes | Yes | Yes |
| Invoice available | Yes | Yes | Yes |
| Payment received | No | Yes | Yes |
| Damage reported on your rental | Yes | Yes | Yes |
| Deposit refunded | Yes | Yes | Yes |
| Review request, 24 h after the return | Yes | No | Yes |
| Answer to your offer on a car for sale | Yes | Yes | Yes |

When the keys are handed over, you also get a confirmation and an email receipt.

## Agency owner and manager

For events without a fixed channel below, each person chooses in their settings how they want to be told.

| What happens | How |
|---|---|
| New booking | Per your settings |
| Booking cancelled | Per your settings |
| Today's pickups | Summary at 07:00 |
| Today's returns | Summary at 07:00 |
| Pickup still without an employee 2 h before the time | Reminder notification |
| Employee has not accepted their task 30 min after getting it | Notification |
| Task accepted by the employee | Notification |
| Employee arrived on site | Notification |
| Issue reported on a pickup | Priority notification and email, even at night |
| Pickup completed | Notification and email receipt |
| Inspection to approve | Per your settings |
| Damage reported | Per your settings |
| Accident reported | Priority notification and email, even at night |
| Accident follow-up step due | Per your settings |
| Insurance expiring in 30, 7 and 1 days | Per your settings, plus an alert on the dashboard |
| Maintenance overdue | Per your settings |
| Invoice unpaid after its due date | Per your settings |
| Payment received | Per your settings |
| Result of the agency verification | Email and in the app |
| New offer on a car for sale | Per your settings |

## Agency employee

| What happens | How |
|---|---|
| A pickup is assigned to you | Notification and email |
| Task given to a colleague | Per your settings |
| Task rescheduled | Per your settings |
| Task in 30 minutes | Reminder |
| Inspection correction requested | Per your settings |
| Accident follow-up step given to you | Per your settings |
| Summary of the day | Summary at 07:00 |

## Company admin

You are told when a booking of your company is confirmed (whoever the driver is), when a driver's licence is about to expire, when the monthly invoice is available, when an agency sends you a new price offer and when your company verification is decided. The channel follows your settings; the verification result also arrives by email.

## Quiet hours

From **22:00 to 07:00**, your local time, summaries and reminders wait until 07:00. These still get through: **accident reported**, **issue reported on a pickup** and **verification codes**.

If a notification fails to send, the action that caused it still stands: your booking or your report is saved.

## Your settings

In **Settings**, you turn each type of message on or off, channel by channel (notification, email, in the app), and you can adjust your quiet hours and time zone. Notifications are turned on device by device: see [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications).

## The test notification, once per device

When you turn notifications on for a device, DriveGo sends **one** confirmation notification. Its title is "DriveGo, Notifications activées" followed by a tick, and its text: "Vous recevrez ici vos confirmations et rappels de prise en charge."

Reloading the page, signing in again or reinstalling the app on the same device sends nothing more. A new device gets its own test notification, only once. There is no button to send it again.

## Text messages

For now, messages planned as text messages are sent to you **by email**. Real text messages will be turned on later.

## Emails

Emails are sent as "DriveGo", in French, English or Arabic depending on your language:

| Email | When |
|---|---|
| Welcome and address check | When you sign up |
| Verification code | Phone sign-in, forgotten password |
| Password reset | Forgotten password |
| Booking confirmation | With the booking code and pickup instructions |
| Booking cancellation | Cancelled by you or by the agency |
| Invoice available | The invoice PDF is attached |
| Payment receipt | When the agency records your payment |
| Agency verification result | The DriveGo team's decision |
| Employee invitation | With a link to create the account, valid once |
| Company verification result | The DriveGo team's decision |
| Accident reported | For the agency |
| Insurance expiring soon | For the agency |

Emails that are not about one of your own operations include an unsubscribe link.

### Verification codes

A code has **6 digits** and expires after **10 minutes**; the email says so. It never contains a link. After 5 wrong codes in 15 minutes, you must wait before trying again.

## Related pages

- [Turn on notifications](https://docs.drivego.thesuperplatform.com/en/getting-started/notifications)
- [Accident follow-up in nine steps](https://docs.drivego.thesuperplatform.com/en/reference/accident-pipeline)
- [Pickup operations](https://docs.drivego.thesuperplatform.com/en/guides/agency/pickup-operations)
- [Offline mode](https://docs.drivego.thesuperplatform.com/en/reference/offline)