# Offline mode

> What works in DriveGo without a network, what waits for the connection, what is disabled, and how to follow what you sent in the Sync centre screen.

**URL:** https://docs.drivego.thesuperplatform.com/en/reference/offline  
**Updated on:** 2026-10-25

An employee often inspects a car in an underground car park, without signal. DriveGo then keeps all the work on the phone and sends it as soon as the connection returns, only once. The step-by-step guide is in [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline).

## What works without a network

| You want to | Without a network |
|---|---|
| Open the app | Yes, if you have opened it once before on this device. |
| See your pickups | Yes. The details of each task are kept as soon as the list loads with a network. |
| Fill in the preparation, the inspection, a damage report, an accident report | Yes. Everything is saved on the phone. |
| Take photos and videos | Yes. They are kept on the phone until they are sent. |
| Move a pickup forward (on the way, arrived, completed) | Yes. The step is sent as soon as the network returns. |
| See a booking, a car or the map you already opened | Yes, in their last version, with "Last updated" and the time. |
| Search for a car | Only results you looked at recently. |
| Book, cancel, pay, charge damage | No. These actions need an immediate confirmation. |

## What you see

- When the network drops, an orange banner shows: "Offline mode: your changes will sync."
- When you send a form without a network, the app shows "Saved, it will sync." and you move to the next task.
- The banner shows how many items are waiting, for example "3 items waiting to sync", with a **View** link.
- A button disabled offline shows: "Not available offline: this action needs a connection so the agency can confirm it."

The app never shows an endless loading spinner waiting for a network that is not there, and never loses something you sent without telling you.

## Nothing is lost

- Each field form is saved on the phone at every change. Closing the app or running out of battery loses nothing.
- A photo is saved on the phone the moment you take it, at a smaller size so it sends faster. The time and location are kept with it when available.
- A video must last 60 seconds at most and weigh 50 MB at most.

## When things are sent again

Waiting items are sent automatically:

- as soon as the phone gets a network back;
- when you reopen the app;
- when you tap **Try again** or **Try all again** in the Sync centre screen.

They go in the order you entered them: photos and videos first, then the form they belong to.

## No duplicates

If you tap **Send** twice, or if the connection drops in the middle of sending, DriveGo recognises what has already been received. Nothing is created twice. If an item had already been received, the app shows "Already sent: nothing was duplicated." and removes it from the queue.

## The Sync centre screen

The **Sync centre** screen lists what is waiting on the device:

| Information | Example |
|---|---|
| Item type | Pickup inspection, Return inspection, Damage report, Accident report, Pickup step, Checklist, Maintenance |
| State | **Waiting**, **Sending** or **Failed** |
| Time entered | "Entered 10 minutes ago" |
| Attempts | "2 attempts" |
| Last error | Shown for a failed item |

| State | What it means | What to do |
|---|---|---|
| **Waiting** | The item will be sent when the network returns. | Nothing: sending is automatic. |
| **Sending** | The item is being sent. | Wait. |
| **Failed** | DriveGo refused the item, for example because a field is invalid. | Read the last error, fix the draft, then **Try again**. You can also **Remove from queue**: the draft stays editable on the device. |

A network drop or an expired session does not make an item fail: it stays waiting. When everything has gone, the screen shows "Everything is synced".

## Related pages

- [Working offline](https://docs.drivego.thesuperplatform.com/en/guides/employee/offline)
- [Pickup and return inspections](https://docs.drivego.thesuperplatform.com/en/guides/employee/inspections)
- [The notifications you receive](https://docs.drivego.thesuperplatform.com/en/reference/notifications)
- [Glossary](https://docs.drivego.thesuperplatform.com/en/reference/glossary)