Frequently asked questions

Each answer links to the page that covers the topic in detail.

DriveGo

What is DriveGo?

DriveGo is a car-rental marketplace of verified agencies in Morocco and the United Arab Emirates. Individuals and companies book there, and agencies run their whole business there. It is a FlexiGlob product. See the documentation home.

In which countries and languages does DriveGo work?

In Morocco and the United Arab Emirates. The app is available in French, English and Arabic, with a fully right-to-left interface in Arabic.

Do I need an account to search for a car?

No. Without an account, you search, filter, view cars and agencies, and go through the booking up to confirmation. An account is required to confirm. See the guest guide.

Booking and paying

Is the price shown the final price?

Yes. The price breakdown shows every line: rental, duration discount, insurance, add-ons, taxes and fees, then the total. The price is frozen when you book; a later change to the agency's prices does not change it. See Book a car.

How is the duration counted?

Per started 24-hour period. A pickup on Monday at 10:00 and a return on Wednesday at 11:00 make 3 days. See how prices are calculated.

Is the deposit part of the price?

No. The deposit is held at pickup and returned at return. It appears below the total, marked "refundable". See Book a car.

Can I pay by card in the app?

Not yet. You pay at the agency, which records the payment and the deposit; your invoice is updated in the app. See Invoices and payments.

Why does a car have no price for my duration?

The agency has no pricing rule covering that duration. DriveGo never shows a price of zero: the message "The agency has no price for this duration yet. Try another duration." is shown. Change the duration or choose another car.

Can two people book the same car on the same dates?

No. The booking locks the car while the dates are checked: if two requests arrive at the same time, only one succeeds. The other gets "Those dates were just booked. Pick other dates."

How do I cancel a booking?

From the booking details, with Cancel booking. The screen shows the refund summary: amount invoiced, amount paid, refundable amount and refundable deposit. See Cancel a booking.

Insurance

Which insurance is included?

Each car has basic insurance included, shown as "Included" in the price breakdown. You can choose one higher option at step 3.5; options do not stack. See Insurance: policies and fees.

What is the difference between the insurance policy and the insurance fees?

The policy is what the agency pays its insurer: a cost for the agency. Insurance fees are what the customer pays to be covered on a car. The two are managed separately. See Insurance: policies and fees.

Account and security

Which account types exist?

Individual, company and agency. Agency employees do not create an account: their agency invites them. See Create an account.

Can I sign in with Google?

Not yet. Use your email and password, or your phone with a code.

Why do I receive my code by email and not by SMS?

For now, messages planned as SMS are sent by email. The code has 6 digits and expires after 10 minutes. See Create an account.

Does Face ID send my face to DriveGo?

No. The check happens on your device; DriveGo only receives confirmation that your device recognised you. See Face ID and fingerprint.

Can I be both an agency and a customer?

Yes, with a single account. Move from one space to the other with Switch space. See the guides.

The app

How do I install DriveGo on my phone?

From the browser, without an app store: tap Install on Android and on a computer, or follow the add-to-home-screen instructions on iPhone. See Install the app.

Why do I not receive notifications on iPhone?

On iPhone and iPad, notifications only work if DriveGo is installed on the home screen. See notifications.

How many test notifications will I receive?

One per device. Reloading, reinstalling or signing in again on the same device does not send another. See notifications.

Do notifications arrive at night?

Reminders and digests are held between 22:00 and 07:00. Accidents and pickup problems still go through. See the notification catalogue.

Does the app work without signal?

Screens already opened stay readable. Employees fill in inspections, damage, accidents and preparation checklists without signal; everything is sent when the network comes back, without duplicates. Financial actions are disabled offline. See offline mode.

Agencies

How does my agency appear in search?

After it is verified by the DriveGo team. A draft, pending, rejected or suspended agency does not appear. See Create and verify your agency.

Can I manage several agencies and sites?

Yes. An owner can have several agencies, in several cities and countries, each with its sites: branch, airport counter, pickup point. See Agencies and sites.

How is the price of a booking chosen?

Through seven priority levels, from the rate specific to a company and a car down to the agency's fallback rate; the first that matches applies. See how prices are calculated.

Is the profit shown in finance an accounting result?

No. The estimated net profit is revenue minus maintenance, accidents, insurance and damage. It is presented as an estimate. See agency finance.

Does an employee see the agency's invoices?

No. An employee only sees their assigned tasks, the related bookings and their agency's fleet in read-only mode. They have no access to invoices, payments, prices or the cost of policies. See the roles and permissions matrix.

How does an employee join the agency?

The owner or the manager invites them from Team; the employee receives an email with a one-time link. See Team and roles.

Data

Where is my information kept?

Your bookings, invoices, inspections and documents are kept by DriveGo, which checks your rights on every request: you only see what concerns you, and an agency only sees its own customers and bookings. See roles and permissions.

Are inspection photos kept?

Yes: they are part of the booking file and serve as evidence in case of damage. Their retention period is stated in the privacy policy, on the DriveGo website.