Create a DriveGo account

An account lets you book, find your bookings and invoices, or run an agency. The account type you choose when signing up decides your space in the app and what you can do in it.

The three account types

Steps

1. Tap Create an account, on the Sign in screen or on the "Sign in to continue" sheet.
2. On the Account type screen, choose individual, company or agency.
3. On the Sign up screen, fill in the fields described below and confirm.
4. If you are asked for a code, enter the 6 digits on the Verification code screen and tap Verify.
5. You arrive in your space: the customer home, the company home or the agency dashboard.

Screenshot pendingAccount type screen: individual, company or agency (Screen 5)This screenshot is captured automatically from the app as soon as the screen is live.

Account type screen

Field	Required	Values or format	Example	What it means
Account type choice	Yes	Individual, Company or Agency	Individual	Decides your space and your rights. It cannot be changed later: create another account if needed.
Continue button	Yes	One tap	Continue	Opens the Sign up screen for the chosen type.

After you act: the Sign up screen opens with the fields for the chosen type.

Screenshot pendingSign up screen (Screen 4)This screenshot is captured automatically from the app as soon as the screen is live.

Sign up screen

Field	Required	Values or format	Example	What it means
Full name	Yes	First and last name	Youssef El Amrani	The name shown to the agency and on your invoices.
Email address	Yes	A valid address	youssef@example.com	Used to sign in and to receive your confirmations and codes.
Phone	Depends on the screen	Dial code then Phone number	+212 6 12 34 56 78	The agency calls you on this number on pickup day. It also lets you sign in with a code.
Password	Yes	At least 8 characters	(your choice)	Protects your account. Show password lets you check what you typed.
Company name	Yes for a company account	Text	Atlas Logistics SARL	Creates your company profile, to complete afterwards.
Agency name	Yes for an agency account	Text	FastRent	Creates your agency, to complete afterwards.
Country	Yes for an agency account	Morocco or United Arab Emirates	Morocco	The agency's country.
City	Yes for an agency account	A city of the chosen country	Casablanca	The list only shows cities of the chosen country.
Create button	Yes	One tap	Create an account	Creates the account. It stays greyed out with the reason "Fill in the fields to continue." while a field is missing.

After you save: your account is created in the app's language. An individual can book straight away. A company or an agency lands on its profile to complete, then to send for verification.

The verification code

Screenshot pendingVerification code screen (Screen 7)This screenshot is captured automatically from the app as soon as the screen is live.

Verification code screen

Field	Required	Values or format	Example	What it means
Destination reminder	Display	Text	"We sent a 6-digit code to y…@example.com."	The address or number that received the code, partly hidden.
Delivery note	Display	Fixed text	"For now, the code is sent to you by email."	Even if you gave a phone number, the code arrives by email.
6-digit code	Yes	6 boxes, one digit each	482913	The code you received. It expires after 10 minutes. It is checked automatically when the sixth box is filled.
Verify	Yes	One tap	Verify	Sends the code. Greyed out until all 6 digits are entered.
Resend code	No	Available 45 seconds after sending	Resend code	Sends a new code. The old one stops working.
Change number	No	One tap	Change number	Goes back to correct the address or number.

After you act: the message "Signed in." appears and you arrive in your space.

The code never comes with a link. A message asking you to click to "validate a code" does not come from DriveGo.

Signing in afterwards

Screenshot pendingSign in screen (Screen 3)This screenshot is captured automatically from the app as soon as the screen is live.

Sign in screen (“Welcome back”)

Field	Required	Values or format	Example	What it means
Sign in with Face ID / fingerprint	No	One tap	Sign in with Face ID / fingerprint	Only visible if you turned it on for this device. It starts once by itself. If you cancel, the password form appears.
Email address or Phone choice	Yes	Two options	Email address	Chooses how you sign in.
Email address	Yes, with email	A valid address	youssef@example.com	Your account address.
Password	Yes, with email	Text, hidden	(your password)	Show password makes it readable.
Forgot password?	No	Link	Forgot password?	Opens the screen to choose a new one.
Sign in	Yes	One tap	Sign in	Signs you in with email and password.
Phone	Yes, with phone	Dial code and Phone number	+212 6 12 34 56 78	Your account's number.
Send me a code	Yes, with phone	One tap	Send me a code	Sends a 6-digit code, by email for now, then opens the Verification code screen.
Create an account	No	Link	Create an account	For people without an account yet.

After you act: you arrive in your usual space, or on the screen you wanted to open before signing in.

Signing in with a Google account is not available yet.

Forgot password

Screenshot pendingForgot password screen (Screen 6)This screenshot is captured automatically from the app as soon as the screen is live.

Forgot password and New password screens

Field	Required	Values or format	Example	What it means
Email address or phone	Yes	Your account's address or number	youssef@example.com	Where to send the reset code.
Send button	Yes	One tap	Send me a code	Sends a 6-digit code, by email for now.
Code	Yes	6 digits	482913	The code you received, valid for 10 minutes.
New password	Yes	At least 8 characters	(your choice)	Replaces the old password.

After you save: your new password is active, you are signed in, and your other devices are signed out for safety.

What happens next

• Individual: you can book straight away. See Book a car.
• Company: complete the company profile and send it for verification. See Company profile and verification.
• Agency: complete the agency and send it for verification. Until it is verified, it appears in no search. See Create your agency and have it verified.
• One person can have several spaces, for example agency and customer, and switches between them with Switch space.

Troubleshooting