Statuses

Every status shown in DriveGo: its badge, what it means, what changes it and what comes next, for cars, bookings, pickups, damage, accidents and sale listings.

A status tells you where a car, a booking or a task stands. In the app it appears as a coloured badge, always with a label and an icon: colour is never the only signal.

A status never changes at random. Each move from one status to another follows a set order; if you try an action that is not possible in the current status, the app refuses it and tells you what you can do.

Car

Status	What it means	What sets it
Available	The car can be rented.	Adding the car, a finished return, the end of a maintenance, the last step of an accident follow-up.
Rented	A customer has the car.	The employee finishes the pickup and hands over the keys.
Reserved	The car is held for an upcoming booking.	The agency's choice.
Maintenance	The car is in the workshop.	A maintenance saved with "make the car unavailable", during its period.
Accident	The car is off the road after an accident.	The accident report. It stays blocked until the last step of the follow-up.
Unavailable	The car is withdrawn from rental for another reason.	The agency's choice.
For sale	A sale listing is published.	Publishing the listing, when the car is not on rent.
Sold	The car has been sold.	The owner marks the listing sold. Future dates are blocked.

A sold car never appears in search again.

Booking

Status	What it means	What can come next
Draft	The booking is being filled in.	Pending, Confirmed
Pending	The car is held for your dates; the agency must confirm.	Confirmed, Cancelled
Confirmed	The agency has accepted. The invoice is created and the key handover waits for an employee.	Pickup assigned, Cancelled, Dispute
Pickup assigned	An employee is named to hand you the car.	Pickup in progress, Cancelled, Dispute
Pickup in progress	The employee is on the way or on site.	Active, Dispute
Active	You have the car.	Return in progress, Completed, Dispute
Return in progress	The employee is taking the car back.	Completed, Dispute
Completed	The car is back and the return inspection is done.	None: final status
Cancelled	Cancelled by the customer or the agency. The dates are released.	None: final status
Dispute	A disagreement is open, for example about damage or an amount.	Completed

What moves a booking forward:

When you book: it is confirmed at once if the agency confirms automatically, otherwise it stays pending.
The agency picks an employee for the key handover: Pickup assigned.
The employee sets off or arrives: Pickup in progress.
The employee finishes the handover: Active. The car becomes Rented and the return is prepared for the end date.
The employee arrives for the return: Return in progress. The return is finished: Completed, and the car is Available again.
The agency owner or manager can also confirm or cancel a pending booking, move a rental to return or finish it, open a dispute and close it.

You can cancel a booking while it is draft, pending, confirmed or pickup assigned. Once the car has been handed over, cancelling is no longer possible. See Cancel a booking.

Payment

Status	What it means
Unpaid	No payment received for the rental.
Partly paid	Part of the amount is paid.
Paid	Nothing is left to pay.
Refunded	The rental was cancelled after payment and the money was returned.

The deposit has its own status: Held when the agency has taken it, Refunded when it has given it back. The deposit is not a payment for the rental: it never counts in the payment status or in the agency's revenue.

Invoices

In the invoice list, an invoice is Paid, Unpaid, Overdue (past its due date), Partly paid, Draft, Credit note (the document that cancels all or part of an invoice) or Cancelled.

Pickup and return

The same steps are used for the key handover and for the return of the car.

Normal steps

Status	What leads to it	What can come next
Unassigned	The booking is confirmed: the task is created automatically.	Assigned
Assigned	The manager picks an employee.	Accepted, Reassigned, Rescheduled, Cancelled
Accepted	The employee accepts the task.	On the way, Issue reported, Reassigned, Rescheduled, Cancelled
On the way	The employee leaves for the meeting point.	Arrived, Delayed, Issue reported
Arrived	The employee is on site; their location is recorded.	Preparing the car, Issue reported
Preparing the car	The employee fills in the preparation checklist.	Inspection in progress, Issue reported
Inspection in progress	Preparation is done; the inspection starts.	Inspection completed, Issue reported
Inspection completed	The inspection is sent.	Ready for customer
Ready for customer	The employee marks the car ready.	Completed, No-show, Issue reported
Completed	Handover or return finished.	None: final status

To finish, the inspection must be done (pickup inspection for a handover, return inspection for a return) and every required preparation item must be ticked "Done" or "Not applicable".

Exceptions

Status	When	What can come next
Delayed	The employee on the way reports a delay, with the minutes and a reason.	Arrived, Issue reported, a new delay, back on the way
Issue reported	The employee reports a problem. The manager is told at once, even at night.	Back to the previous status once solved, Reassigned, Rescheduled, Cancelled
Rescheduled	The manager changes the time or place.	Accepted, Reassigned, Rescheduled, Cancelled
Reassigned	The manager gives the task to another employee. The old task stays in the history and a new assigned task is created.	None: final status
No-show	The customer does not turn up for the handover.	None: final status
Cancelled	The manager cancels the task, with a reason.	None: final status

Each task also shows a calculated urgency: Pickup today, Due in 1 h or Overdue. The priority, Normal, High or Urgent, is chosen by the manager.

Car calendar

Each period in the availability calendar has one of these states:

State	What it means
Available	The period is open for rental.
Blocked	The agency has closed the period, with a reason if it wishes.
Rented	The period is taken by a booking.
Maintenance	The period is taken by a maintenance.
Accident	The car is off the road after an accident, with no end date until the last step of the follow-up.

Two periods cannot overlap. A period that ends exactly when another starts does not overlap: a car returned at 10:00 can leave again at 10:00.

Inspection

Status	What it means
Draft	Being filled in on the employee's phone.
In progress	Started.
Completed	Sent by the employee. The car's mileage and fuel level are updated.
Approved	Approved by the owner, the manager or the fleet manager.
Correction requested	Sent back to the employee with a note. The employee is told.

Damage

Status	Who sets it	What can come next
Reported	Any agency member, including the employee in the field. A return inspection that finds new damage also creates it.	Under review
Under review	Owner, manager, fleet manager or finance manager.	Repair approved, Waived
Repair approved	Owner or finance manager.	Repaired, Waived
Repaired	Owner, manager, fleet manager or finance manager. The real cost entered counts once in the agency's expenses.	Charged to customer, Waived
Charged to customer	Owner or finance manager, with an amount above zero and a linked booking.	None: final status
Waived	Owner or finance manager: the agency chooses not to charge.	None: final status

Charging damage adds a line to the booking's invoice if it is not finalised yet; otherwise a separate damage invoice is created. The customer only sees the amount charged once the damage is charged. Possible severities: Low, Medium, High, Major.

Maintenance

Status	What it means
Scheduled	Planned for a date.
In progress	The car is in the workshop.
Completed	Work finished. The car is released; the cost entered counts once in the expenses.
Overdue	The due date has passed. DriveGo checks this every night.
Cancelled	Dropped. The car is released.

Accident

An accident is Open when reported, In progress as soon as a step moves, Under review from the quotation step, Resolved when the last step is finished, then Closed.

Each step of the follow-up has its own status: Pending (not started), In progress, Blocked (waiting for the insurer, the garage or the police), Completed (with the date and the person) or Skipped (by the owner, with a note). The nine steps are described in Accident follow-up.

Sale listing

Status	What it means
Draft	Visible to the agency only.
Published	Visible to everyone in "Cars for sale". The car becomes For sale if it is not on rent.
Reserved	Still visible; a buyer is in talks. Others can still make an offer.
Sold	The sale is recorded, the sale invoice is issued and the car becomes Sold.
Unpublished	Withdrawn from sale.

A car has only one active listing at a time. Each buyer offer is Pending, Accepted, Rejected or Expired.

Agency

Verification status	What it means
Draft	The agency is created but not submitted yet. It is not visible to the public.
Submitted	The owner has asked for verification.
Under review	The DriveGo team is reviewing the file.
Verified	The agency appears in search and the owner gets a welcome email.
Rejected	The file is rejected. The owner can fix it and submit again.
Suspended	The DriveGo team removes the agency for a time; it can become verified again.

The agency also has an activity state: Active, Paused or Closed. Only verified and active agencies appear in search.

Company and drivers

A company customer's profile is Draft, Pending (verification requested), Verified or Rejected. The DriveGo team decides.

Driver status	What it means
Active	Can be assigned to a booking.
Documents missing	The licence or another document is still needed.
Licence expired	The licence expiry date has passed.
Inactive	Removed by the company admin.

Insurance policy

Status	When
Active	The end date is more than 30 days away.
Expiring soon	The end date is within 30 days. An alert appears on the dashboard.
Expired	The end date has passed.
Cancelled	The agency has cancelled the policy. This status overrides the dates.

Messages you may see

When an action does not go through, the app shows one of these messages:

Message shown	When
"Sign in to continue."	The action needs a signed-in account.
"Your session has expired. Please sign in again."	You were inactive for a long time.
"Your account cannot perform this action."	Your role or agency does not allow this action.
"Not found."	The item does not exist or you cannot access it.
"This car is no longer available for those dates. Pick other dates or another car."	The car is taken or blocked for the period.
"The agency has no price for this duration yet. Try another duration."	None of the agency's prices covers this duration. A price is never shown as zero.
"Those dates were just booked. Pick other dates."	Two people booked the same car at the same moment; only one booking goes through.
"Wrong code. Check the 6 digits you received."	The verification code entered is wrong.
"This code has expired. Request a new one."	The code is more than 10 minutes old.
"Biometric sign-in failed. Use your password."	Face ID or fingerprint did not work.
"File too large. Reduce its size and try again."	A photo, video or document is over the allowed size.
"Some details are invalid. Fix the highlighted fields."	A field is missing or breaks a rule.
"The service is temporarily unavailable. Try again in a moment."	DriveGo is not responding at the moment.
"Already sent: nothing was duplicated."	Something sent while offline had already been received.
"Too many attempts. Wait a minute."	Too many tries in a short time.
"No connection. Check your network."	Your device has no network.
"Something went wrong. Try again."	An unexpected error occurred.