- Documentation
- Reference
- Glossary
Glossary
DriveGo words explained simply: booking, handover, deposit, rate, included insurance, extra, credit note, accident follow-up and more.
Terms are in alphabetical order, with the French term in brackets. The last column shows where you meet them in the app.
| Term | Definition | Where you see it |
|---|---|---|
| Accident (Accident) | An event that takes a car off the road and opens a nine-stage follow-up until it can be rented again. Each accident has a number, for example ACC-2025-00128. | Accidents, Accident report |
| Accident follow-up (Suivi d'accident) | The nine stages that bring a damaged car back to rental. | Accident follow-up |
| Additional insurance cover (Assurance supérieure) | A more complete insurance option you can choose on top of the included insurance. You can only choose one: they do not add up. | Extras and insurance |
| Agency (Agence) | A car-rental company registered and verified on DriveGo. An agency can have several sites. | Agency details, Agencies and sites |
| Agency employee (Employé d'agence) | An agency staff member who handles handovers, returns and inspections in the field. | Field space |
| Agency manager (Responsable d'agence) | The staff member who runs an agency's operations and bookings. | Agency space |
| Agency owner (Propriétaire d'agence) | The person who registered the agency. They have access to everything, for all their agencies. | Agency space |
| Airport counter (Comptoir d'aéroport) | An agency site located in an airport. | Agencies and sites |
| Availability (Disponibilité) | The dates when a car can be rented. | Availability calendar |
| Base rate (Tarif de base) | The agency's price per day when no more precise rate applies. | Pricing rules |
| Blocked dates (Dates bloquées) | A period when a car cannot be rented: booking, maintenance, accident or blocked by the agency. | Availability calendar |
| Booking (Réservation) | The rental of a car for given dates. It goes through several statuses, from Pending to Completed. | My bookings |
| Booking code (Code de réservation) | The unique reference of a booking, for example BK-240520-7821. Give it to the agency with any question. | My bookings, Booking confirmed |
| Car for sale listing (Annonce de vente) | A car from an agency's fleet put up for sale. | Cars for sale, Sale listings |
| Category (Catégorie) | The type of car: economy, compact, sedan, SUV, luxury, van, pickup, electric or commercial. | Search, Fleet |
| Company admin (Administrateur entreprise) | The person who manages a business account: bookings, drivers, invoices, negotiated rates. | Company space |
| Company customer (Entreprise cliente) | A business renting for its staff, verified by the DriveGo team. | Company space |
| Company member (Membre entreprise) | A colleague added by the company admin. They see the bookings where they are the driver. | Company space |
| Correction requested (Correction demandée) | The manager sent an inspection back to the employee to complete it. | Inspections |
| Credit note (Avoir) | A negative invoice that cancels all or part of an invoice, for example after a cancellation. | Invoices |
| Damage (Dommage) | Harm found on a car: scratch, dent, crack, broken or missing part, stain, mechanical problem. | Damage, Damage capture |
| Deductible (Franchise) | The part of a claim left to pay after the insurer steps in. | Insurance policies |
| Deposit (Caution) | An amount held at pickup and returned at return if everything is in order. It shows below the total: it is not part of the price and is not agency revenue. | Price breakdown, Invoices |
| Discount (Remise) | A percentage reduction: duration discount for individuals, company discount for businesses. | Price breakdown |
| Dispute (Litige) | A booking on which the agency and the customer disagree. The DriveGo team can step in. | Bookings |
| DriveGo team (Équipe DriveGo) | The people who verify agencies and companies and handle disputes. | Notifications, emails |
| Driver (Conducteur) | The person who takes the car. In a company, the admin assigns a driver to each booking. | Drivers and members |
| Duration band (Bande de durée) | The minimum and maximum number of days a rate applies to, for example 4 to 7 days. | Pricing rules, Pricing offers |
| Estimated net profit (Bénéfice net estimé) | The agency's revenue minus maintenance, accident, insurance and damage costs. It is an estimate, not an accounting result. | Finance |
| Extra (Option) | A service added to the rental: additional driver, GPS, child seat, roadside assistance. Extras add up. | Extras and insurance |
| Finance manager (Responsable financier) | The staff member in charge of an agency's invoices, payments and costs. | Finance |
| Fleet (Flotte) | All the cars of an agency. | Fleet |
| Fleet manager (Responsable de flotte) | The staff member in charge of an agency's cars, maintenance and damage. | Agency space |
| Handover (Prise en charge) | The moment an agency employee gives the car to the customer. Also the task given to that employee, with a number such as PA-2025-00145. | Pickups, My tasks |
| ICE (ICE) | The common company identifier, the tax ID of businesses in Morocco. | Company profile |
| Included insurance (Assurance incluse) | The insurance cover included in every rental of a car. It always shows in the price breakdown, marked as included. | Extras and insurance, Price breakdown |
| Insurance fee (Frais d'assurance) | What the customer pays for the insurance of a given car: included or as an option. | Car insurance fees |
| Insurance policy (Police d'assurance) | The contract the agency pays its insurer for. Not to be confused with the insurance fees paid by the customer. | Insurance policies |
| Invoice (Facture) | The document that details what you owe for a rental or a purchase. Downloadable as a PDF. | Invoices |
| Maintenance (Maintenance) | Planned servicing or repair: oil change, brakes, tyres, full service. It can make the car unavailable. | Maintenance |
| Net rental (Location nette) | The rental price after discounts, before insurance, extras and taxes. | Price breakdown |
| No-show (Client absent) | The handover did not happen because the customer did not turn up. | Pickups |
| Notification (Notification) | A message from DriveGo on your phone or computer: confirmation, reminder, alert. | Notifications |
| Offer, sale (Offre) | The amount a buyer proposes for a car for sale. | Car for sale, Offers received |
| Offline mode (Mode hors connexion) | Without a network, the employee keeps filling in inspections and reports; they are sent as soon as the connection is back. | Sync |
| Pickup inspection (Inspection de départ) | The check of the car with photos, done with the customer before handing over the keys. | Pickup inspection |
| Pickup point (Point de retrait) | A place where the agency hands over its cars, without being a full agency. | Agencies and sites |
| Premium (Prime) | What the agency pays the insurer for a policy, per year, half-year, quarter or month. | Policy details |
| Price breakdown (Détail du prix) | All the lines of a price: rental, discounts, insurance, extras, taxes and fees, total, then the deposit. | Price review |
| Pricing offer (Offre tarifaire) | A rate an agency reserves for one specific company. It comes before every other rate of the agency. | Pricing offers |
| Priority (Priorité) | How urgent a handover task is: normal, high or urgent. | Assign pickup |
| Quiet hours (Heures calmes) | From 22:00 to 07:00, reminders and digests are not sent. Accidents and handover problems always are. | Settings, Notifications |
| Rate (Tarif) | The price per day, and sometimes per week or month, an agency sets for a car or a category. | Pricing rules |
| Reassignment (Réassignation) | Moving a handover task to another employee. The old task is kept for the record. | Reassign or reschedule |
| Return (Retour) | The moment the customer brings the car back, with a return inspection. | Pickups |
| Return inspection (Inspection de retour) | The same check at return, compared with the pickup inspection to spot new damage. | Return inspection |
| Review (Avis) | Your rating from 1 to 5 for the car, the service, the handover and value for money, with a comment. Possible once per completed rental. | Review |
| Site (Site) | An agency location: branch, airport counter or pickup point. | Agencies and sites |
| Space (Espace) | The part of the app where you work: Customer, Company, Agency or Field. | Switch space |
| Sync (Synchronisation) | Automatic sending of what was entered offline, as soon as the network is back. | Sync |
| Taxes and fees (Taxes et frais) | The agency's tax, calculated on the net rental, insurance and extras. | Price breakdown |
| Third party (Tiers) | Another person or vehicle involved in an accident. | Accident report |
| TRN (TRN) | The tax registration number in the United Arab Emirates. | Company profile |
| Verification (Vérification) | The DriveGo team's check of an agency or company before it goes live. | Agency verification, Company verification |
| Verification code (Code de vérification) | A 6-digit code sent to confirm your identity. It expires after 10 minutes. | Verification code |
Updated on 25 October 2026Markdown version