Carry out a pickup from start to finish: accept the task, leave, mark your arrival, prepare and inspect the car, hand it to the customer, then handle the return.

A pickup links a confirmed booking to you, a place and a time. You move it forward step by step from your phone, from accepting it to handing over the keys. Each step is time-stamped and added to the timeline your manager follows live. The return of the car follows the same steps.

Steps

Open My pickups and choose the Today, Tomorrow, Upcoming or Completed tab. Tap View task on a card.
In the details, check the time, place, car, customer and required checklist, then tap Accept task.
When you leave, open Navigation and tap I am on my way. The customer is told you are coming.
Tap Open in Maps to start guidance in Google Maps or Apple Maps.
On site, tap I have arrived. DriveGo records your position: it is required for this step.
Tap Start preparation and fill in the checklist. See Prepare the car.
Tap Continue to inspection and do the pickup inspection with the customer. See Inspections.
Once the inspection is sent, tap Car ready for the customer. The customer is told.
Hand over the keys, open Complete pickup, check the summary and tap Mark pickup completed.

My pickups

Screenshot pendingMy pickups: Today, Tomorrow, Upcoming, Completed tabs (Screen 106)This screenshot is captured automatically from the app as soon as the screen is live.

My pickups screen

Field	Required	Values or format	Example	What it means
Tabs	Yes, one tab is always selected	Today, Tomorrow, Upcoming, Completed	Today	The period shown.
Status	Display	Status label	Assigned	The step the task has reached.
Booking code	Display	BK, date, number	`BK-240520-7821`	The linked booking.
Car	Display	Photo, model, plate	Dacia Logan, 12345-A-6	The car to hand over or collect.
Time and place	Display	Time, place name	10:00, FastRent agency Casablanca	The meeting.
Customer	Display	Name	Karim Bouaid	The customer or the driver.
Distance	Display	Kilometres	4.2 km	Your distance to the place, if you share your position.
Priority	Display	Normal, High, Urgent	High	Set by the manager.
View task, Start	Button			Opens the details, or starts the next step directly.

After you save: the task details open.

Task details

Screenshot pendingPickup details as seen by the employee (Screen 107)This screenshot is captured automatically from the app as soon as the screen is live.

Pickup details screen

Field	Required	Values or format	Example	What it means
Status, code, priority, time	Display		Accepted, `BK-240520-7821`, High, 10:00	The essentials of the task.
Car	Display	Status, last inspection, known damage	Available, inspected on 18 May, 1 damage	What you are about to hand over.
Customer	Display	Name, call and message buttons, customer notes	Youssef El Amrani, "Arriving on the 9:40 train"	For a company, the driver's name also shows.
Pickup place	Display	Map, address, distance, meeting and parking instructions	Car park P2, level -1	With "at the agency" or "delivery to the customer".
Return place and time	Display		23 May 10:00, same agency	Where and when the car comes back.
Required checklist	Display	Items ticked by the manager	Prepare the car, customer signature	What must be done before completing.
Action buttons	Button	Accept task, Navigation, I have arrived, Start preparation, Start pickup inspection, Call customer, Report an issue		Only the buttons possible at the current step are shown.

After you save: each button moves the task to the next step, time-stamped in the timeline.

The steps of a pickup

The task moves forward in this order. DriveGo refuses a step that is not the next one.

Step shown	What triggers it	What you can do next
Assigned	The manager chose you	Accept
Accepted	You tapped Accept task	Leave, report an issue
On the way	You tapped I am on my way	Mark arrival, report a delay, report an issue
Delayed	You reported a delay	Mark arrival, report another delay, resume the trip
Arrived	You tapped I have arrived	Start preparation, report an issue
Preparing	You are preparing the car	Finish preparation, report an issue
Inspection in progress	Preparation is finished	Send the inspection, report an issue
Inspection completed	The inspection is sent	Declare the car ready
Ready for the customer	You tapped Car ready for the customer	Complete, declare a no-show, report an issue
Completed	You tapped Mark pickup completed	Nothing: this is the end

The other cases are Issue reported, Reassigned, Rescheduled, Cancelled and No-show. Giving the task to a colleague, moving it or cancelling it is the manager's decision, never the employee's.

Screenshot pendingNavigation to the pickup place (Screen 109)This screenshot is captured automatically from the app as soon as the screen is live.

Navigation screen

Field	Required	Values or format	Example	What it means
Map	Display	Your position and the place		The route to the meeting.
Address	Display	Full address	Boulevard Zerktouni, Casablanca	The exact place.
Distance and estimated arrival	Display	km and time	4.2 km, arrival 09:52	To know whether you will be on time.
Instructions	Display	Text	Car park P2, level -1	Meeting and parking.
Agency	Display	Agency address		Useful to collect the car before a delivery.
Call customer	Button			Starts the call.
Open in Maps	Button			Opens Google Maps or Apple Maps with the address.
I am on my way	Button			Tells the customer you are coming.
I have arrived	Button	Your position is required		Records your arrival on site.

After you save: the customer receives a notification when you leave; your manager is told when you arrive.

Report an issue

Screenshot pendingReport an issue on a pickup (Screen 110)This screenshot is captured automatically from the app as soon as the screen is live.

Report an issue screen

Field	Required	Values or format	Example	What it means
Issue type	Yes	Car not ready, Car missing, Customer not available, Wrong pickup place, Documents missing, New damage on the car, Fuel too low, Mechanical issue, Employee delayed, Other	Fuel too low	What is blocking you.
Description	Yes	Free text	Tank at ¼, nearest station 2 km away	What you see.
Photos and videos	No	Photos, videos of up to 60 seconds	2 photos of the gauge	Proof of the issue.
Urgency	Yes	Normal, High, Urgent	High	How fast someone must react.
Notify manager	No, on by default	On or off	On	Sends the report to your manager.
Send report	Button			Records the issue.
Call manager	Button			For an emergency, in addition to the report.

After you save: the task moves to Issue reported and your manager receives an immediate notification, even between 22:00 and 7:00. Once the issue is solved, the task resumes at the step where it was.

Complete the pickup

Screenshot pendingPickup completion summary (Screen 111)This screenshot is captured automatically from the app as soon as the screen is live.

Complete pickup screen

Field	Required	Values or format	Example	What it means
Code, car, customer, time	Display		`BK-240520-7821`, Peugeot 208, Sara Lahmidi, 10:05	The handover summary.
Inspection completed	Yes	Ticked or not	Ticked	The pickup inspection is sent.
Photos uploaded	Yes	Ticked or not	Ticked	All photos are sent.
Customer signature	Yes	Ticked or not	Ticked	The customer signed the inspection.
Employee signature	Yes	Ticked or not	Ticked	You signed the inspection.
Documents checked	Yes	Ticked or not	Ticked	The customer's and the car's papers are checked.
Fuel and mileage	Display	Level and km	¾, 48,250 km	The values recorded at pickup.
Mark pickup completed	Button			Closes the handover.
Back to tasks	Button			Goes back to the list without changing anything.

After you save: the booking moves to Active, the car to Rented, the customer and the manager receive a confirmation, and a return task is created for the end date of the rental.

Mark pickup completed only works when the pickup inspection is recorded and every required checklist item is Done or N/A. If the customer does not come, declare a no-show from the Ready for the customer step: your manager is told with high priority.

The car's return

At the end of the rental, a task of type Return appears on the booking's end date. It follows the same steps, with a return inspection compared automatically with the pickup one.

What happens next

Accepted: your manager is told.
On the way: the customer receives a notification.
Arrived: your manager is told. For a return, the booking moves to Return in progress.
Car ready: the customer receives a notification; for now, the text message is replaced by an email.
Pickup completed: the rental starts and the return task is created.
Return completed: the booking moves to Completed, the car is Available again, its mileage and fuel are updated, and the customer is invited to leave a review.

Troubleshooting

Situation	Cause	What to do
A message says the action is not possible at this step	DriveGo refuses an out-of-order step, such as completing before the inspection. The message shows the current step.	Do the expected step, or refresh the task: your manager may have changed it.
I have arrived fails	Your position could not be read.	Allow location for DriveGo in the browser, step out of an underground car park if you can, then try again.
Mark pickup completed fails	The pickup inspection or a checklist item is missing.	Open the checklist and the inspection and complete what is missing.
"Your account cannot perform this action."	The task was given to a colleague.	Go back to Tasks: it is no longer in your list.
No network on site	The steps are kept on the phone.	Carry on: they are sent in order when the network returns. See Working offline.

Pickups and returns