- Documentation
- Overview
- Individual customer
- Leave a review
Leave a review
Rate your rental on four criteria, from 1 to 5, and add a comment. One review per completed booking; it feeds the public rating of the agency and the car.
After a completed rental, the Review screen lets you rate the agency and the car. Ratings are public: they appear on the car page and on the agency page.
Steps
- Wait until the booking is Completed, that is, the employee has received the car back.
- Open the review request notification, or Bookings and then the completed booking.
- Tap Leave a review. The Review screen opens.
- Give a rating from 1 to 5 to each of the four criteria.
- Add a comment if you wish.
- Tap Send review.
Screenshot pendingReview: four criteria rated from 1 to 5 and a comment (Screen 44)This screenshot is captured automatically from the app as soon as the screen is live.
The Review screen
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | 1 to 5 stars | 5 out of 5 | The condition, cleanliness and working order of the car. |
| Service | Yes | 1 to 5 stars | 4 out of 5 | The agency's welcome and availability. |
| Handover | Yes | 1 to 5 stars | 5 out of 5 | Punctuality, inspection and explanations at pickup and return. |
| Value for money | Yes | 1 to 5 stars | 4 out of 5 | The price paid against the rental received. |
| Comment | No | Free text | Clean car, quick handover | Shown on the agency page with your name. |
| Send review | Yes | Button, greyed out while a criterion is missing | Publishes your review. |
After you save: the review is linked to the booking, the car and the agency. The agency's average rating is recalculated every night: it may only change the next day.
The rules
- Once per booking. A review that has been sent cannot be sent again.
- Only after a completed rental. A cancelled, active or disputed booking cannot be rated.
- Only by the booking's customer. For a company booking, it is the driver or the person who booked.
- Real reviews only. DriveGo only shows ratings left by customers who rented. An agency without reviews shows "No reviews yet".
What happens next
- On the agency page, the latest reviews appear with their author's name, the rating and the comment.
- You get the review request about 24 hours after the car is returned, as a notification and in Notifications. You do not have to answer.
Troubleshooting
| Situation | Explanation | What to do |
|---|---|---|
| Leave a review does not appear | The booking is not completed, or you have already rated it. | Check the status in My bookings. |
| The booking has already been rated | A review was sent, perhaps from another device. | Nothing: the existing review is kept. |
| Send review stays greyed out | One of the four criteria is not rated. | Rate all four criteria. |
| The agency rating has not changed | Averages are recalculated every night. | Come back the next day. |
Updated on 25 October 2026Markdown version