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  4. Invoices and payments

Invoices and payments

View the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained.

Who can use thisIndividual customer
In the appBookingsBooking detailsInvoice

Every confirmed booking has an invoice issued by the agency. The Invoice screen shows it line by line, with the payments received and the balance due, and lets you download it as a PDF.

Steps

  1. Open Bookings, then the booking.
  2. In the billing block, tap the invoice. The Invoice screen opens.
  3. Read the lines: rental, insurance, add-ons, any damage charged, then taxes and the total.
  4. Check the payment status and the balance due.
  5. Tap Download invoice to get the PDF, with the DriveGo logo and the agency's details.

The Invoice screen

FieldRequiredValues or formatExampleWhat it means
Invoice numberNo (display)Number given by the agency2026-00042The reference to quote to the agency.
Date, Due dateNo (display)Dates18 May, due 20 MayIssue date and payment deadline.
Agency and customerNo (display)NamesFastRent, Youssef El AmraniWho bills and who is billed.
BookingNo (display)CodeBK-240520-7821The rental concerned.
LinesNo (display)Label, quantity, price, amountRental 3 days, MAD 78.30Rental, insurance, add-ons; damage only if it is charged to you.
TaxesNo (display)AmountMAD 9.13Shown separately.
TotalNo (display)Amount and currencyMAD 132.43The invoice amount.
PaymentsNo (display)Date, amount, method20 May, MAD 132.43, cashEach payment recorded by the agency.
Balance dueNo (display)AmountMAD 0.00Total minus payments.
Payment statusNo (display)BadgePaidSee the table below.
Download invoiceNoButtonDownloads the PDF. Needs a connection.

After the action: the PDF is saved on your device. The amounts shown are the agency's, never recalculated by the app.

Payment status

StatusMeaning
UnpaidNo payment recorded yet.
Partly paidPart of the total is paid; the balance due is shown.
PaidThe total is paid.
RefundedThe booking was cancelled after payment and the amount is given back through a credit note.
OverdueThe due date has passed and an amount is still owed.

The deposit

The deposit appears in the price breakdown, under the total, as "Deposit (refundable)". It is not part of the price and not an invoice line: the agency records it separately at pickup and gives it back at return. It is not agency revenue. When it is returned, you get a notification.

Damage charged

If the return inspection finds new damage, the agency reviews it before any charge. You only see its amount once the agency charges it:

  • a line is added to the booking invoice if it is not yet finalised,
  • otherwise, a separate damage invoice is issued, linked to the same booking.

The agency may also decide not to charge it; nothing then appears on your invoices.

What happens next

  • When your invoice is ready, you get a notification, an email and a message in Notifications.
  • Each payment recorded by the agency is confirmed by email and in Notifications.
  • If you cancel after invoicing, a credit note cancels the invoice: see Cancel a booking.

Troubleshooting

SituationExplanationWhat to do
No invoice on a bookingThe booking is still Pending: the invoice is created at confirmation.Wait for the agency to confirm.
The payment made to the agency is missingThe agency has not recorded it yet.Ask the agency, with your booking code.
The PDF does not downloadDownloading needs a connection.Reconnect and try again.
"Your account cannot perform this action."The invoice does not belong to this account.Sign in with the account that booked.

Updated on 25 October 2026Markdown version

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