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- Overview
- Individual customer
- Invoices and payments
Invoices and payments
View the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained.
Every confirmed booking has an invoice issued by the agency. The Invoice screen shows it line by line, with the payments received and the balance due, and lets you download it as a PDF.
Steps
- Open Bookings, then the booking.
- In the billing block, tap the invoice. The Invoice screen opens.
- Read the lines: rental, insurance, add-ons, any damage charged, then taxes and the total.
- Check the payment status and the balance due.
- Tap Download invoice to get the PDF, with the DriveGo logo and the agency's details.
The Invoice screen
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Invoice number | No (display) | Number given by the agency | 2026-00042 | The reference to quote to the agency. |
| Date, Due date | No (display) | Dates | 18 May, due 20 May | Issue date and payment deadline. |
| Agency and customer | No (display) | Names | FastRent, Youssef El Amrani | Who bills and who is billed. |
| Booking | No (display) | Code | BK-240520-7821 | The rental concerned. |
| Lines | No (display) | Label, quantity, price, amount | Rental 3 days, MAD 78.30 | Rental, insurance, add-ons; damage only if it is charged to you. |
| Taxes | No (display) | Amount | MAD 9.13 | Shown separately. |
| Total | No (display) | Amount and currency | MAD 132.43 | The invoice amount. |
| Payments | No (display) | Date, amount, method | 20 May, MAD 132.43, cash | Each payment recorded by the agency. |
| Balance due | No (display) | Amount | MAD 0.00 | Total minus payments. |
| Payment status | No (display) | Badge | Paid | See the table below. |
| Download invoice | No | Button | Downloads the PDF. Needs a connection. |
After the action: the PDF is saved on your device. The amounts shown are the agency's, never recalculated by the app.
Payment status
| Status | Meaning |
|---|---|
| Unpaid | No payment recorded yet. |
| Partly paid | Part of the total is paid; the balance due is shown. |
| Paid | The total is paid. |
| Refunded | The booking was cancelled after payment and the amount is given back through a credit note. |
| Overdue | The due date has passed and an amount is still owed. |
The deposit
The deposit appears in the price breakdown, under the total, as "Deposit (refundable)". It is not part of the price and not an invoice line: the agency records it separately at pickup and gives it back at return. It is not agency revenue. When it is returned, you get a notification.
Damage charged
If the return inspection finds new damage, the agency reviews it before any charge. You only see its amount once the agency charges it:
- a line is added to the booking invoice if it is not yet finalised,
- otherwise, a separate damage invoice is issued, linked to the same booking.
The agency may also decide not to charge it; nothing then appears on your invoices.
What happens next
- When your invoice is ready, you get a notification, an email and a message in Notifications.
- Each payment recorded by the agency is confirmed by email and in Notifications.
- If you cancel after invoicing, a credit note cancels the invoice: see Cancel a booking.
Troubleshooting
| Situation | Explanation | What to do |
|---|---|---|
| No invoice on a booking | The booking is still Pending: the invoice is created at confirmation. | Wait for the agency to confirm. |
| The payment made to the agency is missing | The agency has not recorded it yet. | Ask the agency, with your booking code. |
| The PDF does not download | Downloading needs a connection. | Reconnect and try again. |
| "Your account cannot perform this action." | The invoice does not belong to this account. | Sign in with the account that booked. |
Updated on 25 October 2026Markdown version