- Documentation
- Overview
- Agency employee
- Accidents
Reporting an accident and following its stages
Report an accident on site with the place, weather, injuries, police, third parties and photos, then complete the follow-up stages assigned to you.
An accident starts a nine-stage follow-up, from the report to the car being rentable again. In the field, you file the report with all useful evidence, then complete the stages assigned to you: documents, technical inspection and final inspection. The other stages, which involve the insurer and costs, belong to the agency managers.
Accident report screen
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Car | Yes | A car of the agency | Dacia Logan, 12345-A-6 | The car involved. |
| Booking | No | Booking number | BK-240520-7821 | The current rental, if the car was rented. |
| Date and time | Yes | Date and time | 2026-11-02 at 14:30 | When the accident happened. |
| Place | Yes | Free text | "Boulevard Zerktouni, Casablanca, in front of no. 120" | The exact place, in words. |
| Location | No | Taken by the phone | Current location | Taken automatically if you allowed location. |
| Weather | No | Free text | Rain | The conditions at the time. |
| Description | Yes | Free text | "Rear impact at low speed at a red light." | What happened. |
| Injuries | No | Checkbox | Not ticked | Tick if anyone is injured. |
| Police attended | No | Checkbox | Ticked | Tick if the police came. |
| Police report number | No, useful if the police attended | Text | PV 2026-4471 | The police report reference. |
| Police report | No | Photo or document | Photo of the police report | The police document, if you have it. |
| Third party involved | No | Checkbox | Ticked | Tick if another vehicle is involved. A block per third party opens. |
| Third party: name, contact person, phone | No | Text, phone with country code | Karim Bouaid, +212 6 12 34 56 78 | Who the other party is and how to reach them. |
| Third party: plate, model | No | Text | 98765-B-1, Renault Clio | The other party's vehicle. |
| Third party: insurer, policy number | No | Text | Company X, POL-778812 | The other party's insurer. |
| Third party: liability | No | Ours, Theirs, Shared, Undetermined | Undetermined | Who is at fault. Choose "Undetermined" if you do not know: the agency will complete it. |
| Insurer, claim number | No | Text | Claim 55120 | If the agency's insurer has already been contacted. |
| Estimated damage | No | Amount in the agency's currency | MAD 4,000 | A first idea of the cost. |
| Photos and videos | No, but strongly recommended | Photos, videos of 60 seconds at most | Overall view, each damage, the plates, the documents | The evidence of the accident. |
| Send report | Yes | Button | Saves the report, even without signal. |
After you save: the car becomes Accident and is no longer offered for rent, with no end date. The accident follow-up opens at stage 1, in progress. The agency managers are notified at once by notification and email, even during quiet hours. Without signal, the report goes when the network returns, as "Accident report".
Steps
- Open Accident report and choose the car, then the booking if the car was rented.
- Enter the date, time and place; let the app take the location.
- Enter the weather and describe what happened.
- Tick Injuries, Police attended and Third party involved as needed, and complete the blocks that open.
- Take the photos and videos. See Photos and videos.
- Tap Send report.
The accident follow-up
Accident pipeline task screen
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Accident | Shown | Accident number | ACC-2025-00128 | The accident concerned. |
| Stage | Shown | Number and name of the stage, 1 to 9 | 4, Technical inspection | The stage assigned to you. |
| Expected date | Shown | Date | 2026-11-06 | When the stage should be finished. You are reminded that day if it is not. |
| Status | Yes | In progress, Completed, Blocked | In progress | "In progress" if the stage takes time, "Completed" when done, "Blocked" when something stops you. |
| Notes | No, advised when blocked | Free text | "The customer has not sent their licence yet." | What you did or what is missing. |
| Attachments | No | Photos or documents | Inspection report | The evidence of the stage. |
| Save | Yes | Button | Saves the status, notes and attachments. |
After you save: a stage can only be completed when all earlier stages are. When your stage is completed, the next stage can start. When a manager completes stage 9, the car becomes Available again and the accident is resolved.
The nine stages
| Stage | Name | Who can complete it |
|---|---|---|
| 1 | Accident reported | Employee or manager |
| 2 | Documents collected | Employee or manager |
| 3 | Insurance notified | Agency manager or owner |
| 4 | Technical inspection | Employee or manager |
| 5 | Repair quotation | Agency manager or owner |
| 6 | Insurance approval | Agency manager or owner |
| 7 | Repair in progress | Agency manager or owner |
| 8 | Final inspection | Employee or manager |
| 9 | Ready to rent | Agency manager or owner |
Only the agency owner can skip stages, with a required note. See the accident follow-up.
Troubleshooting
| Situation | Cause | What to do |
|---|---|---|
| "Your account cannot perform this action." on a stage | Stages 3, 5, 6, 7 and 9 are for managers. | Add your notes and tell your manager. |
| The stage refuses to complete | An earlier stage is not completed. | Complete the earlier stages first, in order. |
| No signal at the accident site | The report is kept on the phone. | Send it anyway: it goes when the network returns. |
| No location | Location is refused or unavailable. | Describe the place precisely in the Place field. |
Updated on 25 October 2026Markdown version