Reference

DriveGo's rules in plain words: roles, statuses, how prices are calculated, insurance, accident follow-up, notifications, offline mode and glossary.

The guides describe what you do, screen by screen. The reference describes the rules behind those screens: who can see and do what, what each status on screen means, how a price is calculated, when you get a notification and what works without a network.

Roles and permissionsWho can see and do what in DriveGo: agency, customer and company roles explained simply, plus the information only some roles can see.StatusesEvery status shown in DriveGo: its badge, what it means, what changes it and what comes next, for cars, bookings, pickups, damage, accidents and sale listings.How the price is calculatedHow DriveGo calculates a rental price: the most specific price wins, weekly and monthly prices, discounts, insurance, extras, taxes and deposit, with examples in MAD.Insurance: what the agency pays, what the customer paysThe difference between the policy an agency pays its insurer and the insurance charged to the customer on each car: included cover and upgrades, calculation modes and examples in MAD.Accident follow-up in nine stepsThe nine steps of an accident follow-up, who can finish each one, the order to follow, skipping by the owner and what happens to the car.The notifications you receiveWhat DriveGo sends you and when, by role: notification on your phone, email or message in the app, quiet hours, settings and emails.Offline modeWhat works in DriveGo without a network, what waits for the connection, what is disabled, and how to follow what you sent in the Sync centre screen.GlossaryDriveGo words explained simply: booking, handover, deposit, rate, included insurance, extra, credit note, accident follow-up and more.

How to read the reference

Statuses are shown with the label and badge you see in the app.
Worked examples use illustrative prices in Moroccan dirhams (MAD). They are not any real agency's prices; they only show how the calculation works.
Messages in quotes are the ones the app displays, word for word.