Manage accidents and their follow-up

An accident is reported once, with its circumstances, photos and the people involved. As soon as it is sent, the car is taken out of rental and a nine-step follow-up opens. This follow-up guides you until the car is back in rental.

Steps

1. Open More, then Accidents.
2. An employee on site reports the accident from their phone (see the employee guide). The agency can also report it.
3. Open the accident to show Accident follow-up: the nine steps one below the other.
4. For each step, add your notes and documents, then mark it In progress or Completed. Mark it Blocked if it is waiting for someone else.
5. Keep the file up to date: claim number, insurance policy, deductible, actual cost.
6. Complete step 9, Ready to rent, when the car has passed its final inspection.

The accident list

Screenshot pendingAgency accident list with the current step (Screen 83)This screenshot is captured automatically from the app as soon as the screen is live.

Accidents screen

Field	Required	Values or format	Example	What it means
Step	No	From 1 to 9	Step 5	Filters accidents by follow-up step.
Status	No	Open, In progress, Under review, Resolved, Closed	In progress	Filters by progress of the file.
Accident row	Not applicable	Number, car, plate, date, current step	ACC-2025-00128, step 5	Tapping the row opens the follow-up.

After you act: the list shows the latest step of each file.

Following an accident

Screenshot pendingAccident follow-up: the nine steps and the current step (Screen 84)This screenshot is captured automatically from the app as soon as the screen is live.

Accident follow-up screen

Field	Required	Values or format	Example	What it means
Circumstances	Not applicable	Date and time, place, position on the map, weather, description	18 May, 17:40, Rabat, rain	What happened.
Injuries	Not applicable	Yes or No	No	Stated in the report.
Police	Not applicable	Police present yes or no, report number and document	Report 2026-1187	The official elements.
Third parties	Not applicable	For each: name, contact, phone, plate and model, insurer, policy number, liability (Us, Third party, Shared, Undetermined)	Liability: Third party	The other people involved.
Insurer and claim number	No	Text	Claim 55-2026-031	The file at the insurer.
Insurance policy	No	One of the agency's policies	Comprehensive policy	The cover that applies.
Deductible	No	Amount	MAD 5000.00	What remains payable by the agency.
Estimated cost, actual cost	No	Amounts	MAD 18,000.00	The cost of the damage.
Steps 1 to 9	Not applicable	For each step: status, assigned person, expected date, notes, documents	Step 5, In progress	The heart of the follow-up.
Step status	Yes to move on	In progress, Completed, Blocked	Completed	Moves the step forward.
Notes and documents	No	Text, files	Body shop quote	Attached to the step.
Note to skip a step	Yes to skip	Text	Assessment done by the insurer	Owner only.

After you save: the next step becomes the current step. When step 9 is completed, the car is available again.

The nine steps and who does them

Steps follow one another in order: a step can only be completed when all earlier steps are.

Only the owner can skip a step, with a required note written on each skipped step. The fleet manager can mark a field step In progress or Blocked, but cannot complete it. More details in the nine-step accident follow-up.

What happens next

• When the report is sent: the car shows the Accident status, disappears from search with no end date, and the follow-up opens at step 1.
• Managers get "Accident reported" by notification and email, with high priority: this alert does not wait for the end of quiet hours (22:00 to 07:00).
• When a step reaches its expected date, the assigned person is notified.
• When step 9 is completed: the car is Available again and the accident moves to Resolved. If an actual cost is entered, it is counted once in the accident costs in finance.

Troubleshooting