Register and verify your agency

Every agency starts as Draft. You complete it, you submit it, then the DriveGo team checks your application. Until it is verified, your agency and its cars appear in no search, for visitors or customers. You can still prepare your fleet, prices and team in the meantime.

Before you start

• Have the agency's name, address, phone, email and logo ready.
• Choose the agency's currency (MAD in Morocco, AED in the Emirates) and its tax rate: they are used in every price you charge.
• Employees never create their own account: you invite them once the agency exists. See Team.

Steps

1. Open the app and tap Create an account. On the Account type screen, choose Agency.
2. Enter your name, email address, phone and a password of at least 8 characters, then the agency's name, country and city. If a verification code is sent to you, enter it on the Verification code screen.
3. On the Agency screen, complete the address, the map position, the contact details, the logo, the currency and the tax rate. Tap Save.
4. Open Agency verification and tap Submit for verification. The status becomes Submitted.
5. Wait for the DriveGo team's decision. You are told by notification and email.
6. If the agency is rejected, read the reason shown, correct the information and submit again.

The Agency screen

Screenshot pendingAgency: name, country, city, address, contact, currency and tax (Screen 62)This screenshot is captured automatically from the app as soon as the screen is live.

Agency (create or edit)

Field	Required	Values or format	Example	What it means
Agency name	Yes	Free text	FastRent Agency	The name customers see on car cards and the agency page.
Country	Yes	Morocco, United Arab Emirates	Morocco	Sets the list of cities offered just below.
City	Yes	A city of the chosen country	Casablanca	The agency's city. The list only shows cities of the chosen country: change the country first.
Address	No	Free text	12 boulevard d'Anfa	Shown to customers and used for pickups at the agency.
Map position	No	A point placed on the map	Point on the address	Places the agency's pin on the search map. Without it, the agency has no pin.
Phone	No	Country code and number	+212 6 12 34 56 78	The number customers and the DriveGo team can call.
Email	No	Valid email address	contact@fastrent.ma	The agency's contact address.
Logo	No	Image	Square logo	Shown on the agency page and on car cards.
Currency	No (MAD by default)	MAD, AED	MAD	The currency of all the agency's prices. A booking keeps the agency's currency. Only the owner changes it.
Tax rate	No	Percentage	20	Tax added to the rental price, insurance and options in the "Taxes and fees" line. Only the owner changes it.
Save		Button		Saves the agency. It stays greyed out, with the reason shown, while a required field is missing.

After you save: the agency exists as Draft, as the head office of your group. Only you can see it. You can change it at any time with Edit; the agency manager can also change it, except the currency and tax rate.

The Agency verification screen

Screenshot pendingAgency verification: current status and history (Screen 63)This screenshot is captured automatically from the app as soon as the screen is live.

Agency verification

Field	Required	Values or format	Example	What it means
Status		Draft, Submitted, Under review, Verified, Rejected, Suspended	Submitted	Where your application stands. Read only.
Reason or note from the DriveGo team		Text	Please add a contact phone.	Shown after a rejection or suspension: what to fix.
History		Dated list	25 Oct 2026, Submitted	Every status change, with its date.
Submit for verification		Button		Sends the application to the DriveGo team. Only offered to the owner, from Draft or Rejected.

After the action: the status becomes Submitted and the DriveGo team is told a new agency is waiting for verification.

Verification statuses

You can only make two moves: Draft to Submitted, and Rejected to Submitted. All other moves are decided by the DriveGo team. See the statuses reference.

What happens next

• When the agency is verified, you receive the agency owner role and a welcome email. The agency appears in visitor and customer search with the Verified badge, and its accounts are kept separate from your other agencies.
• After a rejection or suspension, you receive an "Agency verification result" notification with the DriveGo team's note.
• Nothing you prepare (fleet, prices, team) is visible to customers before Verified.

Troubleshooting