Manage damage

A damage is a report attached to a car, and often to a booking and an inspection. It is created by an employee in the field or by the agency, then always follows the same path to its repair and, if needed, its charge to the customer. Every step is kept with the photos and videos.

Steps

1. Open More, then Damage. Filter by status to find the work waiting.
2. Open a Reported report. Check the photos, the zone on the diagram, the type and the description.
3. Move it to Under review to show the agency is handling it. Fill in the estimated cost and the repairer.
4. Approve the repair (Repair approved). Only the owner and the finance manager can, after an identity check.
5. Once the car is repaired, move the report to Repaired and enter the actual cost.
6. Decide: Charge customer with the charged amount, or Waive. Charging needs an identity check and a booking linked to the report.

The damage list

Screenshot pendingAgency damage list, filtered by status (Screen 80)This screenshot is captured automatically from the app as soon as the screen is live.

Damage screen

Field	Required	Values or format	Example	What it means
Status	No	Reported, Under review, Repair approved, Repaired, Charged to customer, Waived	Reported	Filters the list.
Car	No	A car in the fleet	Dacia Logan, 12345-A-6	Filters on one car.
Damage row	Not applicable	Car, plate, zone, type, severity, status, date	Front bumper, Scratch, Low	Tapping the row opens the details.

After you act: active filters show as chips you can remove.

Damage details

Screenshot pendingDamage details with photos, diagram and actions (Screen 81)This screenshot is captured automatically from the app as soon as the screen is live.

Damage details screen

Field	Required	Values or format	Example	What it means
Type	Yes	Scratch, Dent, Crack, Broken, Missing, Stain, Mechanical	Scratch	The kind of damage.
Zone	Yes	Front bumper, Rear bumper, Left side, Right side, Roof, Windscreen, Windows, Wheels and tyres, Interior, Underbody	Front bumper	Marked on the car diagram; an equivalent list works with the keyboard.
Severity	Yes	Low, Medium, High, Major	Medium	The colour of the marker on the diagram.
Description	Yes	Free text	10 cm scratch below the left headlight	What was found.
Photos and videos	No, strongly advised	Pictures and videos taken on site	3 photos	Proof of the damage.
Links	Not applicable	Car, booking, inspection, pickup	BK-240520-7821	The context of the damage.
Estimated cost	No	Amount in the agency currency	MAD 1200.00	Your estimate before repair.
Repairer	No	A garage from your list	Garage Atlas Auto	Who repairs it.
Actual cost	Yes to move to Repaired with a cost	Amount	MAD 1050.00	What the repair cost.
Charged amount	Yes to charge	Amount above zero	MAD 1050.00	What the customer will pay. The customer only sees it once charged.
Status and actions	Not applicable	Buttons by status: Under review, Repair approved, Repaired, Charge customer, Waive	Under review	Moves the report on.

After you save: every status change is kept. When it moves to Charged to customer, the amount is added to the booking's invoice, or a separate damage invoice is created if the invoice is already finalised.

Who moves the report on

An employee can only create a report. A change that does not follow this table is refused and the screen reminds you of the current status.

What happens next

• On creation, the agency gets "Damage reported" and the customer concerned gets "Damage reported on your rental". See the notification catalogue.
• When it moves to Repaired with an actual cost, the repair expense is recorded once in the agency's accounts. It feeds the damage costs in finance.
• When it moves to Charged to customer, the amount is added to the customer's invoice and they are told.
• Waived closes the report without an invoice.

Troubleshooting