Accident follow-up in nine steps

The nine steps of an accident follow-up, who can finish each one, the order to follow, skipping by the owner and what happens to the car.

Every accident reported opens a follow-up of nine steps, always the same ones. The car stays off the road until the last step is finished. The follow-up keeps a record of each step: who started it, who finished it, when, with which notes and which documents.

The nine steps

No.	Step	What happens	Who can finish it
1	Accident reported	The report is saved: date, place, location, weather, description, injuries, police, other vehicles involved, photos and videos.	Employee, manager, owner
2	Documents collected	Accident report form, police report, details and insurance of the other parties, driver's licence.	Employee, manager, owner
3	Insurer notified	The agency declares the claim to its insurer and notes the claim number.	Manager, owner
4	Technical inspection	The car is examined to price the damage, with photos.	Employee, manager, owner
5	Repair quotation	The garage gives its quote; the estimated cost is entered.	Manager, owner
6	Insurer approval	The insurer approves the cover and the excess.	Manager, owner
7	Repair in progress	The car is at the garage.	Manager, owner
8	Final inspection	Check of the repaired car, exit photos.	Employee, manager, owner
9	Ready to rent	The car goes back into rental.	Manager, owner

The DriveGo team can also act on every step. The finance manager does not change the follow-up. The fleet manager can mark steps 1, 2, 4 or 8 as in progress or blocked, but cannot finish them.

Status of a step

Status	What it means
Pending	Not started yet.
In progress	The step being handled. When a step is finished, the next one moves to in progress on its own.
Blocked	Waiting for someone else: insurer, garage, police. The whole follow-up then shows as blocked.
Completed	Done, with the date and the person.
Skipped	Skipped by the owner, with a note.

A completed or skipped step can no longer be changed.

Steps follow each other in order

To finish a step, all earlier steps must be finished. Otherwise the app refuses and shows the steps still open.

Skipping steps. Only the agency owner can finish a step while earlier steps are open, and only with a note explaining why. Each skipped step becomes "Skipped" and keeps the note. Without a note, the app refuses.

What the report sets off

As soon as the report is sent:

the car becomes Accident;
it can no longer be booked from the accident date, with no end date;
the follow-up is created, with step 1 in progress;
the agency owner and managers get "Accident reported" as high priority, by notification and email, even at night.

If the accident happens during a rental, the current booking is found and linked automatically.

Accident status

Moment	Accident status
Report	Open, then In progress as soon as a step moves
From step 5	Under review
Step 9 finished	Resolved

What step 9 sets off

When step 9 is finished:

the car is back to Available;
it can be booked again;
the accident becomes "Resolved";
if the real cost of the damage is entered, it counts once in the agency's expenses, on the "Accident cost" line of the finance dashboard.

Due dates and reminders

Each step can have a due date and a person in charge. On the due date, that person (or, failing that, the agency managers) gets a reminder. An employee is told when a step is given to them.

Without a network

An employee can report an accident without a network: the form, the location, the photos and the videos are kept on their phone and sent as soon as the connection returns, only once. The follow-up starts when the report is received. See Offline mode.