Pickup and return inspections

The inspection is the proof of the car's condition. You do it with the customer at pickup (pickup inspection) and at return (return inspection). It combines a checklist by area, photos at set positions, the mileage, the fuel level and two signatures. It works fully offline and is never recorded twice.

Steps

1. After preparation, tap Start pickup inspection. At the return, the return inspection opens from the return task.
2. Read the mileage and choose the fuel level.
3. Go through the list area by area. For each item choose Good, Minor, Major or N/A, add a Note if needed and tap Add a photo to illustrate.
4. Take a photo at each required position.
5. Photograph damage already known, then each new damage, and place it on the car diagram. See Damage report.
6. Give an overall condition score from 0 to 100.
7. Have the customer sign, then sign yourself.
8. Tap Send inspection.

Pickup inspection

Screenshot pendingPickup inspection: checklist and photo positions (Screen 112)This screenshot is captured automatically from the app as soon as the screen is live.

Pickup inspection screen

Field	Required	Values or format	Example	What it means
Mileage	Yes	Whole number of km	48,250	The odometer at the time of inspection.
Fuel level	Yes	Empty, ¼, ½, ¾, Full	¾	The gauge at the time of inspection.
Exterior	Yes	Good, Minor, Major or N/A for each item: body panels, paint, lights, windows and mirrors, tyres, wipers, bumpers, badges and trim	Bumper: Minor	The condition of the bodywork.
Interior	Yes	Good, Minor, Major or N/A: seats and upholstery, dashboard, cleanliness, air conditioning, electronics	Cleanliness: Good	The condition of the cabin.
Mechanical	Yes	Good, Minor, Major or N/A: engine warning lights, brakes, fluid levels	Brakes: Good	What can be checked without taking anything apart.
Documents and accessories	Yes	Good, Minor, Major or N/A: registration card, insurance copy, spare tyre, tools, keys	Keys: Good	What must be in the car.
Note	No	Free text, per item	5 cm scratch under the handle	The detail of a defect.
Add a photo	No	Photo per item		Illustrates a checklist item.
Required photos	Yes	Front, Rear, Left side, Right side, Interior, Dashboard, Wheels, Odometer, Fuel gauge	9 photos	The same positions at every inspection, so they can be compared.
Existing damage	No	As many photos as needed	1 photo	Damage already known, photographed again.
New damage	No	Photos and position on the diagram	Dent, rear right door	Each new damage becomes a damage report.
Overall condition score	Yes	Number from 0 to 100	85	Your overall assessment.
Customer signature	Yes	Finger signature		The customer's agreement on the condition found.
Employee signature	Yes	Finger signature		Your validation.
Send inspection	Button			Records the inspection.

After you save: the inspection is attached to the booking as the pickup inspection, the car's mileage and fuel are updated, the task moves to Inspection completed and your manager is told an inspection is waiting for review. Each new damage creates a damage report with the status Reported.

The four checklist answers:

• Good: no defect;
• Minor: slight defect, the car can be driven;
• Major: significant defect, to be reported;
• N/A: the item does not exist on this car.

Each photo carries the time it was taken and, if you allowed it, the place. Details on taking and sending photos are in Photos and videos.

Return inspection

Screenshot pendingReturn inspection compared with the pickup inspection (Screen 113)This screenshot is captured automatically from the app as soon as the screen is live.

Return inspection screen

Field	Required	Values or format	Example	What it means
Mileage	Yes	Whole number of km	48,910	The odometer at return.
Fuel level	Yes	Empty, ¼, ½, ¾, Full	½	The gauge at return.
Checklist	Yes	The same areas and items as at pickup, Good, Minor, Major or N/A	Paint: Major	The condition at return.
Required photos	Yes	The same nine positions as at pickup	9 photos	To compare position by position.
New damage	No	Photos and position on the diagram	Scratch, left side	What did not exist at pickup.
Overall condition score	Yes	Number from 0 to 100	78	Your overall assessment at return.
Customer and employee signatures	Yes	Finger signature		Agreement on the condition at return.
Send inspection	Button			Records the return inspection.

After you save: DriveGo automatically compares it with the pickup inspection of the same booking and works out the new damage, the mileage difference and the fuel difference. Your manager sees this comparison in the review. Damage charged to the customer is added to the invoice by a manager, never by the employee.

Correction requested

Your manager reviews each inspection. They approve it, or they request a correction with a note. In that case you receive a notification and the alert appears in My tasks. Open the inspection, read the note, fix what is asked (for example a blurred photo) and send it again.

An inspection is never recorded twice

Each inspection gets a unique number as soon as it is opened on your phone. If sending happens twice, for example after a network cut at the wrong moment, DriveGo recognises the number and keeps the inspection already received instead of creating a second one. Photos are recognised the same way.

What happens next

• If the inspection belongs to your task, you can declare the car ready. See Pickups and returns.
• The agency handles the new damage. See Damage.

Troubleshooting