Sign in with Face ID or fingerprint

Biometric sign-in replaces your password with your device's screen lock: Face ID, Touch ID, face recognition or fingerprint. The check happens on your phone or computer. DriveGo never receives your face or your fingerprint: it only receives confirmation that your device recognised you.

When you are offered to turn it on

DriveGo does not offer it on the first screen. The Sign in with Face ID / fingerprint sheet appears:

• for a customer, on the Booking confirmed screen, after your booking;
• for an agency or employee account, after the first successful sign-in, because you sign in often;
• at any time, in Settings, Security.

If your device has no compatible biometric unlock, the feature is hidden entirely: you will not see a disabled button.

The “Sign in with Face ID / fingerprint” sheet

Field	Required	Values or format	Example	What it means
Explanation	Display	Fixed text	"Next time, sign in with one gesture using this device's screen lock. Your biometric data stays on the device: DriveGo never receives it."	What you are turning on.
Turn on	Button	One tap	Turn on	Your device asks for your face, your fingerprint or its code.
Not now	Button	One tap	Not now	Closes the sheet. After a booking, it does not come back for 14 days.

After you act: the message "Biometric sign-in is on for this device." confirms it. If it fails: "That did not work. You can try again from Settings, Security."

Steps

1. Tap Turn on on the sheet, or open Settings, Security and tap Turn on for this device.
2. Your device asks for your face, your fingerprint or its unlock code. Confirm.
3. The message "Biometric sign-in is on for this device." confirms it.
4. Next time, the Sign in screen shows Sign in with Face ID / fingerprint above the password and starts it once by itself.
5. Confirm with your face or fingerprint. You are signed in.

Screenshot pendingSettings, with the Security row (Screen 12)This screenshot is captured automatically from the app as soon as the screen is live.

Settings, Security row

Field	Required	Values or format	Example	What it means
Security	No	Row that opens a screen	Security	Opens the management of biometric sign-in.
Privacy sentence	Display	Fixed text	"Biometrics stay on your device."	Reminds you that your face and fingerprint stay on the device.

After you act: the Security screen opens with the list of your devices.

Security screen

Field	Required	Values or format	Example	What it means
Biometric sign-in devices	Display	List of devices	Youssef's iPhone	Every device where biometric sign-in is on. "No device registered." when the list is empty.
Date added	Display	"Added on" and a date	Added on 25 October 2026	When the device was added.
Last use	Display	"Last used" and a delay, or "Never used"	Last used 2 days ago	Helps you spot a forgotten device.
Remove	No	One tap, then confirm your identity	Remove	Deletes the device, for example a lost or sold phone.
Turn on for this device	No	One tap	Turn on for this device	Adds the device you are holding. Hidden if the device has no compatible unlock: "This device has no compatible biometric unlock." explains it.

After you act: "Device removed." confirms a removal. The removed device can no longer sign in with biometrics; the password stays valid.

Biometrics are turned on per device. If you use a phone and a computer, turn it on for each.

Actions that ask for confirmation

Some sensitive actions ask you to confirm your identity, even when you are signed in. The Confirm it's you sheet ("This is a sensitive action. Confirm your identity to continue.") offers Confirm with Face ID / fingerprint or Confirm with password. This happens when you:

• change your password;
• remove a biometric sign-in device;
• change an agency's payment or finance settings;
• cancel a booking with a refund;
• approve charging a damage to the customer.

A confirmation stays valid for 5 minutes: a second sensitive action within that time does not ask again.

What happens next

• You sign in with one gesture on this device. Your password stays valid.
• If you cancel your device's request, the password form simply appears, with no error message.
• If you change device, turn biometrics on for the new one and remove the old one.

Troubleshooting