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  4. My bookings

Follow my bookings

Find all your bookings, their status, the pickup place and time, the assigned employee, the inspections and the invoice, with the full timeline.

Who can use thisIndividual customer
In the appBookingsBooking details

The My bookings screen lists all your bookings. Booking details brings together everything about one rental: the car, the agency, the dates, the pickup place, the employee who meets you, the pickup and return inspections, the invoice and the timeline.

Steps

  1. Tap Bookings in the navigation bar. The My bookings screen opens.
  2. Filter by status if needed. Active filters show as chips; tap a chip's cross to remove it.
  3. Tap a booking to open its Booking details.
  4. Check the pickup block: date, time, place and, once chosen, the name of the employee.
  5. Tap the address to open directions in your maps app.
  6. After pickup or return, open the inspection to see the state of the car and the photos taken with you.
  7. Tap the invoice to see its details or download it as a PDF.

My bookings

FieldRequiredValues or formatExampleWhat it means
Status filterNoOne or more statusesConfirmedShows only bookings with this status.
Booking codeNo (display)BK, the date in 6 digits, a numberBK-240520-7821The code to give the agency.
CarNo (display)Photo, model, plateDacia Logan, 12345-A-6The car booked.
AgencyNo (display)NameFastRentThe agency renting you the car.
Dates and durationNo (display)Pickup, return, days20 to 23 May, 3 daysDuration counted in whole days.
TotalNo (display)Amount and currencyMAD 132.43Price frozen at booking.
StatusNo (display)BadgeConfirmedWhere the booking stands.
Payment statusNo (display)BadgeUnpaidWhere the invoice stands.

After the action: tap a card to open its details. Past 20 bookings, the list loads as you scroll.

Booking statuses

Status on screenWhat it means for you
DraftThe booking has not been sent yet.
PendingThe agency has to approve. The car is held for your dates meanwhile.
ConfirmedThe agency confirmed. The invoice is created and the pickup is being prepared.
Assigned for pickupAn agency employee has been chosen to hand you the car.
Pickup in progressThe employee is on the way, preparing the car or doing the pickup inspection with you.
ActiveYou have the car.
Return in progressThe employee is receiving the car and doing the return inspection.
CompletedThe car is back. You can leave a review.
CancelledThe booking is cancelled. The dates are released.
DisputeA disagreement is open with the agency. The DriveGo team follows the case.

The full list is in the status reference.

Booking details

FieldRequiredValues or formatExampleWhat it means
Car and agencyNo (display)Model, plate, photo, agency, branchDacia Logan, FastRent CasablancaWhat and where.
PickupNo (display)Date, time, place, address20 May 10:00, bd ZerktouniTap the address for directions.
ReturnNo (display)Date, time, place23 May 10:00, same agencyShown separately if the place differs.
Assigned employeeNo (display)NameMehdi TahiriAppears once the agency has chosen the employee.
Pickup inspection, Return inspectionNo (display)Mileage, fuel, checklist, photos45,210 km, full tankThe state of the car recorded with you.
Price breakdownNo (display)All lines, total, depositTotal MAD 132.43The breakdown frozen at booking.
InvoiceNo (display)Number, amount, balance dueMAD 132.43, balance MAD 0.00Tap to open the invoice.
TimelineNo (display)Dated listConfirmed on 18 May at 14:02Every status change.
Cancel bookingNoButtonShown until the car has been handed to you.
Leave a reviewNoButtonShown when the booking is completed and not yet rated.

After the action: without a connection, the screen shows the last stored version with the words "Last updated".

What happens next

  • You are told at each step: booking confirmed, reminders 24 h and 2 h before pickup, employee on the way, car ready, reminder 24 h before return, invoice ready. See the notification catalogue.
  • When the employee finishes the handover, the booking becomes Active. When the employee finishes receiving the car at return, it becomes Completed and the invoice is finalised, with any damage charged.

Troubleshooting

SituationExplanationWhat to do
A booking is missingThe list only shows bookings made with this account.Check you are signed in with the right email address.
No employee is shownThe agency has not chosen the employee yet.Nothing: you are told as soon as one is chosen.
"Last updated" with an old timeYou are offline.Reconnect; the screen refreshes on its own.
"Not found."The link does not match any of your bookings.Open the booking from My bookings.

Updated on 25 October 2026Markdown version

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