DriveGoDocumentation
EN
Open the app
  1. Documentation
  2. Overview
  3. Agency guide
  4. Inspection review

Inspection review

Review the pickup and return inspections done by your employees: checklist, photos, mileage, fuel, signatures and new damage, then approve or ask for a correction.

Who can use thisAgency ownerAgency managerFleet manager
In the appBookingsBooking detailsInspection

Every rental has a pickup inspection, done when the car is handed over, and a return inspection, done when it comes back. The employee does them in the field, with photos, even without network. The owner, the agency manager and the fleet manager review them here, then approve them or ask for a correction.

Steps

  1. Open the booking, then View inspection, or open the inspection from the pickup.
  2. Read the mileage, the fuel and the overall score.
  3. Go through the checklist group by group; Minor and Major items stand out by colour and label.
  4. Open the photos. Each one shows its slot (front, odometer and so on) and its time.
  5. Check both signatures.
  6. Tap Approve if everything is right. Otherwise tap Request correction, write what must be redone and send.

The pickup inspection

Pickup inspection review screen

FieldRequiredValues or formatExampleWhat it means
Car and bookingNot applicableModel, plate, booking code, employeeDacia Logan, BK-240520-7821What was inspected, and by whom.
StatusNot applicableDraft, In progress, Completed, Approved, Correction requestedCompletedWhere the inspection stands.
MileageEntered by the employeeWhole number of kilometres48,250Odometer reading at pickup.
FuelEntered by the employeeEmpty, 1/4, 1/2, 3/4, FullFullLevel at pickup.
Overall condition scoreEntered by the employeeFrom 0 to 10092Overall assessment of the car.
ExteriorEntered by the employeeFor each item: Good, Minor, Major or not applicable, with note and photosBumper: MinorBody panels, paint, lights, windows and mirrors, tyres, wipers, bumpers, badges and trim.
InteriorEntered by the employeeSame ratingCleanliness: GoodSeats and upholstery, dashboard, cleanliness, air conditioning, electronics.
MechanicalEntered by the employeeSame ratingBrakes: GoodEngine warning lights, brakes, fluids.
Documents and accessoriesEntered by the employeeSame ratingSpare tyre: GoodRegistration card, insurance certificate, spare tyre, tools, keys.
PhotosYes, set slotsFront, rear, left side, right side, interior, dashboard, wheels, odometer, fuel gauge, existing damage, new damage11 photosEach photo keeps its slot and time. Videos can be added.
SignaturesYesCustomer and employee signatureTwo signaturesProof the condition was checked together.
NotesNoFree textScratch already knownThe employee's comment.
ApproveNot applicableButtonApproveValidates the inspection.
Request correctionNot applicableButton, then a required noteOdometer photo is blurredSends the inspection back to the employee.

After you act: approving moves the inspection to Approved. A correction request moves it to Correction requested and the employee receives your note as a notification.

The return inspection

Return inspection review screen

FieldRequiredValues or formatExampleWhat it means
Readings and checklistEntered by the employeeThe same sections as at pickupMileage 49,010The car's condition when it comes back.
New damageNot applicableList of damage not present at pickupDent, right sideEach new damage becomes a Reported damage report.
Mileage differenceNot applicableKilometres driven760 kmDifference between pickup and return.
Fuel differenceNot applicableLevel difference1/2 lessTo compare with your rental terms.
Approve, Request correctionNot applicableButtonsApproveAs for the pickup.

After you act: new damage is then handled in Damage: review, repair, charge to the customer or waive.

Inspection statuses

StatusMeaning
DraftBeing filled in on the employee's phone.
In progressStarted, not yet sent.
CompletedSent by the employee. It is enough to complete the pickup.
ApprovedReviewed and validated by the agency.
Correction requestedSent back to the employee with your note.

What happens next

  • When the employee sends it, the inspection is attached to the booking, the car's mileage and fuel are updated, and you get the "Inspection to review" notification.
  • On approval, the inspection moves to Approved.
  • On a correction request, the employee is notified with your note.
  • An inspection sent twice, for example after a network drop, is only recorded once.

Troubleshooting

SituationCauseWhat to do
The inspection does not appearThe employee saved it offline; it is sent when the network returns.Ask the employee to open Sync and tap Retry.
A photo is missingThe photo upload is waiting on the employee's phone.Wait for the sync, or request a correction.
Approve is missingYour role does not review inspections (finance manager).Ask the agency or fleet manager.
No comparison on the returnThere is no pickup inspection for this booking.Check the pickup: the comparison needs a pickup inspection.

Updated on 25 October 2026Markdown version

Enter to open, Esc to close