Damage capture

Damage capture describes a defect found on a car precisely: where it is, what type it is, how serious it is and the photos that prove it. You do it during an inspection or at any time from the camera. As an employee you create the report; what follows (review, repair, possibly charging the customer) belongs to the agency managers.

Screenshot pendingDamage diagram: views of the car with zones to tap (Screen 115)This screenshot is captured automatically from the app as soon as the screen is live.

Damage capture screen

Field	Required	Values or format	Example	What it means
Car	Yes	The car of the current inspection or task, or a car of the fleet	Dacia Logan, 12345-A-6	The car where you saw the damage. It is already filled when you come from an inspection.
Damage diagram	Yes, one zone	Views of the car with zones to tap	Tap the front left wing	"Tap a zone of the car to report damage." The tapped zone is marked "selected".
Car zones	Yes, if you do not use the diagram	Exterior: Front bumper, Rear bumper, Left side, Right side, Roof, Windshield, Windows, Wheels and tyres. Interior and underside: Interior, Undercarriage	Left side	The same list as the diagram, usable with a keyboard or a screen reader.
Type	Yes	Scratch, Dent, Crack, Broken, Missing, Stain, Mechanical	Scratch	The kind of damage.
Severity	Yes	Low, Medium, High, Major	Medium	Low: light cosmetic defect. Medium: visible defect to repair, not dangerous. High: affects use. Major: serious defect.
Description	Yes	Free text, one or two sentences	"15 cm scratch on the rear left door, at handle height."	Size, exact place, since when if you know.
Estimated cost	No	Amount in the agency's currency	MAD 800	An estimate if you have an idea. The agency sets the real cost later.
Photos	Yes, at least one	Photos taken from the screen	2 photos: overall view and close-up	The evidence of the damage. See Photos and videos.
Videos	No	Video of 60 seconds at most	Video of a noise when the door opens	Useful for mechanical damage.
Send report	Yes	Button		Saves the report. Without signal, it is kept on the phone and goes when the network returns.

After you save: the report is created with the status Reported, linked to the car and, when relevant, to the booking and the inspection. The zone marker takes the colour of the severity on the diagram, always with its label. The agency managers are notified. If the report concerns a rental, the customer of that rental is notified too.

Steps

1. Open the Damage diagram from the inspection or from Camera.
2. Tap the damaged zone, or pick it in the Car zones list.
3. Choose the type and the severity.
4. Describe the damage in one or two sentences.
5. Enter an estimated cost if you have an idea.
6. Add at least one photo, and a video if it helps.
7. Tap Send report.

Damage details

Screenshot pendingDamage report details seen by the employee (Screen 116)This screenshot is captured automatically from the app as soon as the screen is live.

Damage details screen

Field	Required	Values or format	Example	What it means
Report number	Shown	DR followed by the date and a number	DR-260520-0001	The reference to give your manager.
Status	Shown	Reported, Under review, Repair approved, Repaired, Charged to customer, Waived	Reported	Where the agency's handling stands. You cannot change it.
Car	Shown	Model and plate	Dacia Logan, 12345-A-6	The car concerned.
Booking	Shown, if the damage was seen during a rental	Booking number	BK-240520-7821	The rental during which the damage was found.
Zone, type, severity	Shown	The values chosen at capture	Left side, Scratch, Medium	What you reported.
Description	Shown	Text	"15 cm scratch on the rear left door."	Your description.
Photos and videos	Shown	Thumbnails	2 photos	The evidence sent.

After you act: this screen is read-only for you. It updates as the agency moves the report forward.

What the agency does next

Any amount charged is visible to the customer only once the damage is charged. See Damage on the agency side.

Troubleshooting