DriveGoDocumentation
EN
Open the app
  1. Documentation
  2. Overview
  3. Individual customer

Individual customer guide

What you do in DriveGo as an individual customer: search, book, follow your bookings, find your invoices, cancel, leave a review and manage your profile.

Who can use thisIndividual customer
In the appHome

An individual customer account lets you rent a car for yourself from the verified agencies on DriveGo. You choose the car, you see the full price before you confirm, then you follow the booking until the car is returned.

The Home screen, top to bottom

FieldRequiredValues or formatExampleWhat it means
Search barNoA city, then datesCasablanca, 20 to 23 MayOpens Search with these criteria filled in.
Upcoming bookingsNo (display)List of booking cardsBK-240520-7821, Dacia Logan, 20 May at 10:00Your next pickups. Tap a card to open its details.
Current rentalNo (display)Card of the active bookingReturn due 23 May at 10:00The car you have right now, with the return date.
Reviews to leaveNo (display)Finished rentals not yet ratedFastRent, rental from 2 to 5 MayTap a card to open the Review screen.
Unpaid invoicesNo (display)Number of invoices and amount per currency1 invoice, MAD 450.00Opens the invoice to settle with the agency.
Navigation barNoHome, Search, Bookings, Favourites, ProfileBookingsChanges screen. A badge flags something to deal with.

After the action: the screen refreshes each time you open it. Without a connection, it shows the last version stored on your device, with the words "Last updated".

What you can do

You want toWhere to goGuide
Find a car by city and datesSearch, as a list or on the mapBook a car
Book a carThe car page, then the 4-step flowBook a car
Follow a booking, see the assigned employee and the inspectionsBookingsMy bookings
View and download an invoiceBooking details, then the invoiceInvoices and payments
Cancel a bookingBooking details, Cancel bookingCancel a booking
Rate the agency after the rentalDetails of a completed bookingLeave a review
Update your licence, favourites, searchesProfileProfile, documents and favourites

The navigation bar

On a phone, the bar at the bottom of the screen has five entries: Home · Search · Bookings · Favourites · Profile. On a wide screen, the same entries move to a sidebar on the left. In Arabic, the bar is mirrored, right to left.

One account, several spaces

If you also own or work for an agency, you do not need a second account. The Switch space selector in your profile menu moves you from the Customer space to the Agency or Field space. The chosen space is remembered.

What you see, and what you do not

  • You see your own bookings, invoices, documents, favourites and saved searches.
  • You never see other customers' bookings, nor the agency's internal price rules: you see the final price, line by line.
  • A damage amount only appears on your booking once the agency has charged it.

The customer guides

Book a carFind a car, then book it in four steps: dates and location, price review, details and documents, add-ons and insurance, then confirmation. Every field explained.Follow my bookingsFind all your bookings, their status, the pickup place and time, the assigned employee, the inspections and the invoice, with the full timeline.Invoices and paymentsView the invoice of each rental, its payment status and deposit, and download it as a PDF. Every line of the Invoice screen explained.Cancel a bookingCancel a booking as long as the car has not been handed to you. The refund summary shows what was invoiced, what was paid and what you get back.Leave a reviewRate your rental on four criteria, from 1 to 5, and add a comment. One review per completed booking; it feeds the public rating of the agency and the car.Profile, documents and favouritesUpdate your contact details and licence, find your favourite cars and agencies, save searches with alerts, and set language, appearance and security.

Updated on 25 October 2026Markdown version

Enter to open, Esc to close