- Documentation
- Overview
- Agency guide
- Settings and notifications
Agency notifications, settings and profile
Read the agency's notifications, choose what you receive, set auto-confirmation, invoicing, add-ons and taxes, and manage your profile.
Three screens control your agency space: Agency notifications for the alerts you receive, Agency settings for the agency's own rules, and Profile for your personal account. Agency settings apply to the whole team; notification preferences and the profile concern only you.
Steps
- Open More, then Agency notifications. Tap a notification to open the related screen.
- In the preferences, turn each category on or off, channel by channel: phone notification, email, in the app.
- Open Agency settings to set auto-confirmation, invoicing, add-ons, tax and currency.
- Open Profile to change your details, your language and Face ID or fingerprint sign-in.
- To rent a car for yourself, open your avatar menu, choose Switch space, then Customer.
Screenshot pendingAgency notifications, unread first (Screen 98)This screenshot is captured automatically from the app as soon as the screen is live.
Agency notifications
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Notification | Shown | Title, text, time, read or unread | "Accident reported: Dacia Logan 12345-A-6" | One alert. Tap it to open the related screen; it becomes read. |
| Mark all as read | Button | Marks every notification as read. | ||
| Category | No | One row per notification type | Today's pickups | The type of alert being set. |
| Phone notification | No | Switch | On | Alert on the device, even with the app closed. |
| No | Switch | On | A copy by email. | |
| In the app | No | Switch | On | Shown in this list. |
| Quiet hours | No | Start and end time | 22:00 to 07:00 | Digests and reminders are held during these hours. |
After you save: a changed preference applies from the next notification, on all your devices. Accidents and pickup problems reach you even during quiet hours.
Agency notifications
| Notification | When |
|---|---|
| New booking | A customer books one of the agency's cars |
| Booking cancelled | A customer or the agency cancels |
| Today's pickups | Every day at 7:00, the list of departures |
| Today's returns | Every day at 7:00, the list of returns |
| Pickup not assigned | 2 h before a pickup that still has no employee |
| Task not accepted | 30 min after assignment, if the employee has not accepted |
| Problem reported on a pickup | As soon as an employee reports a problem |
| Inspection to review | An inspection is waiting for your approval |
| Damage reported | Damage is reported |
| Accident reported | An accident is reported |
| Accident follow-up step due | A step reaches its due date |
| Insurance expiring | 30, 7 and 1 day before a policy ends |
| Maintenance overdue | A service is past its date |
| Invoice unpaid past due date | An invoice is still due after its due date |
| Payment received | A payment is recorded |
| Agency verification result | The DriveGo team verifies or rejects the agency |
| New purchase request | An offer arrives on a sale listing |
Screenshot pendingAgency settings: confirmation, invoicing, add-ons and taxes (Screen 99)This screenshot is captured automatically from the app as soon as the screen is live.
Agency settings
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Confirm bookings automatically | No | Switch, on by default | On | On: the booking is confirmed straight away, with its invoice and pickup. Off: it stays Pending, car blocked, until you confirm it. |
| Finalise invoices automatically | No | Switch, on by default | On | On: the rental invoice is final as soon as the booking is confirmed. Off: it stays a draft. |
| Add-ons: type | No | Additional driver, GPS, Child seat, Roadside assistance | GPS | The add-ons your customers can choose. |
| Add-ons: rate | If the add-on is active | Amount | MAD 15.00 | The price of the add-on. |
| Add-ons: calculation | If the add-on is active | Per day, Fixed | Per day | Per day: rate × days. Fixed: once per booking. |
| Add-ons: active | No | Switch | On | A disabled add-on is no longer offered. |
| Tax rate | No | Percentage | 20 | Applied to the rental, insurance and add-ons. The owner alone can change it. |
| Currency | Yes | MAD, AED | MAD | The invoicing currency. The owner alone can change it. |
| Operating status | Yes | Active, Paused, Closed | Active | When Paused or Closed, the agency is no longer offered to customers. |
| Save | Button | Saves the settings. |
After you save: a change of rate, tax or add-on applies to new quotes. Existing bookings keep their price. If you turn off auto-confirmation, new bookings wait in Bookings.
Screenshot pendingProfile: personal details, language and sign-in devices (Screen 100)This screenshot is captured automatically from the app as soon as the screen is live.
Profile
| Field | Required | Values or format | Example | What it means |
|---|---|---|---|---|
| Full name | Yes | Text | Youssef El Amrani | The name shown to your team and customers. |
| Phone | No | Number with country code | +212 6 11 22 33 44 | Your contact number. |
| Photo | No | Image | Your profile picture. | |
| Language | Yes | Français, English, العربية | English | The language of the app and of your emails. |
| Biometric sign-in devices | No | List with date added and last used | iPhone, added on 25/10/2026 | The devices where Face ID or fingerprint is on. |
| Turn on for this device | Button | Turns on Face ID or fingerprint on this device. Not shown if the device does not allow it. | ||
| Remove | Button | Removes a device, after confirming your identity. | ||
| Save | Button | Saves your details. |
After you save: your details are updated everywhere. Biometrics stay on your device: DriveGo never receives your face or your fingerprint.
Switch space
The same person can own an agency and be a customer. Switch space moves between Customer (rent a car for yourself), Agency (manage your agency) and Field if you also have an employee role. The chosen space is kept for the next launch.
Troubleshooting
| Situation | Cause | What to do |
|---|---|---|
| You receive no phone notifications | Notifications are blocked for DriveGo in the browser, or turned off on this device. | Allow them in the browser settings, then turn them back on. On iPhone, first add DriveGo to the home screen. |
| Tax rate or currency is greyed out | Only the owner can change them. | Ask the agency owner. |
| Switch space does not offer Customer | Your account has no customer space. | Contact support. |
Updated on 25 October 2026Markdown version