Assign each pickup and each return to an employee, follow them step by step until the keys are handed over, and reassign or reschedule when something comes up.

A pickup links a confirmed booking to an employee, a place and a time, and follows it until the keys are handed over. It appears by itself, Unassigned, as soon as a booking is confirmed. The owner and the agency manager assign, reassign, reschedule and cancel; the employee does the field steps from their phone. Returns follow the same flow.

Steps: assign a pickup

Open More, then Pickups, and tap Assign employee on an unassigned pickup.
Check the booking and the car, then the place and time.
Read the car readiness: it tells you whether the task can be done.
Choose an employee from the list, helped by their availability, distance and tasks of the day.
Set the priority and the required actions, and add an internal note.
Tap Assign pickup. The status moves to Assigned and the employee is notified.

The pickups dashboard

Screenshot pendingPickup operations: today's tiles and upcoming pickups (Screen 71)This screenshot is captured automatically from the app as soon as the screen is live.

Pickup operations screen

Field	Required	Values or format	Example	What it means
Date	Yes, today by default	A calendar date	20 May 2026	The day shown.
Tabs	Yes	Today, Tomorrow, This week	Today	The period covered by the tiles and the list.
Tiles	Not applicable	Total, Unassigned, Assigned, Completed, Late, Cars not ready	Unassigned: 3	Tapping a tile filters the list.
Pickup row	Not applicable	Booking code, customer, car and plate, time, place, status, employee	BK-240520-7821, 10:00, Airport	An overview of each task.
Urgency	Not applicable	Pickup today, Due in 1 h, Late	Due in 1 h	Shows what to handle first.
Assign employee	Not applicable	Button	Assign employee	Opens the assignment screen.
View details	Not applicable	Button	View details	Opens the assignment details.

After you act: tiles and list update with every status change an employee makes.

The unassigned queue

Screenshot pendingUnassigned pickups, with filters (Screen 72)This screenshot is captured automatically from the app as soon as the screen is live.

Unassigned pickups screen

Field	Required	Values or format	Example	What it means
Date	No	A date	20 May 2026	Limits to that day's pickups.
City	No	A city of the agency	Casablanca	Filters by city.
Site	No	One of your sites	Airport counter	Filters by agency site.
Pickup place	No	A place	Mohammed V Airport	Filters by meeting place.
Car category	No	Economy, Compact, Sedan, SUV, Luxury, Van, Pickup, Electric, Commercial	SUV	Filters by category.
Urgency	No	Normal, High, Urgent	Urgent	Filters by priority.
Car readiness	No	Ready, Not ready	Not ready	Shows cars to prepare.
Booking type	No	Individual, Company	Company	Filters by customer type.
Card chips	Not applicable	Inspection, Documents, High priority	Inspection	What the task needs.
Assign employee	Not applicable	The card's single button	Assign employee	Opens the assignment screen.

After you act: active filters show as chips you can remove one by one. An assigned pickup leaves the queue.

The assignment screen

Screenshot pendingAssign a pickup: booking, place, car readiness, employee (Screen 73)This screenshot is captured automatically from the app as soon as the screen is live.

Assign pickup screen

Field	Required	Values or format	Example	What it means
Booking and vehicle	Not applicable	Code, photo, model, plate, site, booking type, customer, call button	BK-240520-7821, Dacia Logan	What you are handing over.
Pickup details	Not applicable	Date, time, place, address, map, distance from the site, return place, customer notes, agency notes	20 May, 10:00, 12 km	Where and when the employee must be.
Car readiness	Not applicable	Car status, last inspection, known damage, fuel, mileage, cleanliness, documents, insurance	2 known damages, full tank	Shown before the employees so you know whether the task can be done.
Search employee	No	Free text	Mehdi	Finds an employee by name.
Employee filters	No	Available, Nearby, Fewest tasks, role, site	Available	Narrows the list.
Employee	Yes	One choice in the list	Mehdi Tahiri	For each: photo, role, phone, tasks today, distance, availability, schedule, last task. Only this agency's employees appear.
Priority	Yes, Normal by default	Normal, High, Urgent	High	The importance shown to the employee.
Required actions	No, all ticked by default	Prepare the car, check documents, pickup photos, complete the checklist, customer signature, start the rental	All	The list the employee must finish before closing the pickup.
Internal notes	No	Free text	VIP customer, arrive early	Seen by the agency and the employee, never by the customer.
Attachments	No	Photos or documents	Access map	Helps the employee on site.
Assign pickup	Not applicable	Button	Assign pickup	Confirms the assignment.

After you save: the status moves to Assigned and the employee gets a notification and an email. Without acceptance 30 minutes later, you get a reminder.

The flow of a pickup

Step	What happens
Unassigned	The booking has just been confirmed.
Assigned	You chose an employee.
Accepted	The employee accepts the task.
On the way	The employee heads to the place; the customer is notified.
Arrived	The employee marks their arrival; their location is recorded.
Preparing car	The employee prepares the car with their checklist.
Inspection in progress	The pickup inspection is under way with the customer.
Inspection completed	The pickup inspection is sent.
Ready for customer	The car is ready; the customer is notified.
Completed	The keys are handed over; the booking moves to Active.

Special cases: Issue reported, Late, Rescheduled, Reassigned, Cancelled, No-show. Steps follow one another in order: a skipped step is refused. A pickup can only be completed with a finished pickup inspection and every required action done or marked not applicable.

Assignment details

Screenshot pendingAssignment details, Details, Checklist, Timeline, Notes tabs (Screen 74)This screenshot is captured automatically from the app as soon as the screen is live.

Assignment details screen

Field	Required	Values or format	Example	What it means
Number and status	Not applicable	Pickup number, booking code, badge	PA-2025-00145, On the way	The task reference.
Employee	Not applicable	Name, online presence, call button	Mehdi Tahiri	The assigned person.
Priority	Not applicable	Normal, High, Urgent	High	As set when assigning.
Details tab	Not applicable	Customer, vehicle, pickup and return places with Directions	Mohammed V Airport	All the task information.
Checklist tab	Not applicable	Required actions and progress	4 of 6	What is left to do.
Timeline tab	Not applicable	Each step with time, author and note	Accepted at 08:42	The full history.
Notes tab	Not applicable	Customer notes, internal notes, employee notes	Parking level -1	Written exchanges.
Actions	Not applicable	Reassign, Reschedule, Call employee, Call customer, Cancel, View inspection	Reassign	The actions available for the current status.

After you act: cancelling asks for a reason; the task moves to Cancelled and the employee is notified.

Employee availability

Screenshot pendingEmployee availability (Screen 75)This screenshot is captured automatically from the app as soon as the screen is live.

Employee availability screen

Field	Required	Values or format	Example	What it means
Date	Yes, today by default	A date	20 May 2026	The day looked at.
State	Not applicable	Available, Busy, Offline, On break	Available	Set by the employee in their profile.
Tasks today	Not applicable	Number	3	Workload.
Next task	Not applicable	Time	14:30	The next commitment.
Location and distance	Not applicable	Distance in kilometres to the place	4 km	Only if the employee shares their location.
Skills	Not applicable	Inspection, damage reporting, accident handling, document handling	Inspection	What the employee is allowed to do.
Hint	Not applicable	Best match, Nearby, Light workload	Best match	A help to choose.
Actions	Not applicable	Assign, Call, View schedule	Assign	Assigns a task directly.

After you act: assigning follows the same rules as the assignment screen.

The schedule

Screenshot pendingPickup schedule (Screen 76)This screenshot is captured automatically from the app as soon as the screen is live.

Pickup schedule screen

Field	Required	Values or format	Example	What it means
View	Yes	By day, By week, By employee, By location	By employee	Groups the tasks.
Period	Yes	Start and end dates	18 to 24 May	The period shown.
Row	Not applicable	Time, booking code, plate, customer, place, employee, status	10:00, BK-240520-7821	One task in the schedule.

After you act: tapping a row opens the assignment details. The employee view shows overload; the location view shows nearby tasks you can group.

Reassign or reschedule

Screenshot pendingReassign or reschedule a pickup (Screen 77)This screenshot is captured automatically from the app as soon as the screen is live.

Reassign or reschedule screen

Field	Required	Values or format	Example	What it means
Current employee	Not applicable	Name	Mehdi Tahiri	Reminder of the current situation.
New employee	Yes to reassign	An employee of the same agency	Karim Bouaid	Who takes over the task.
Current time	Not applicable	Date and time	20 May, 10:00	Reminder.
New date and time	Yes to reschedule	Date and time	20 May, 15:00	The new appointment.
New place	No	Place and address	Casablanca city centre agency	If the meeting place changes.
Reason	Yes	Employee unavailable, Customer changed time, Car not ready, Location changed, Other	Car not ready	Kept in the history.
Notify employee	No, on by default	Switch	On	Sends a notification to the employee.
Notify customer	No	Switch	On	Sends a notification to the customer.
Internal note	No	Free text	Car wash running late	Seen by the agency.

After you save: a reassignment keeps the old pickup as Reassigned for the record and creates a new one, Assigned, linked to the old one. A reschedule changes the date and moves the task to Rescheduled until the employee accepts it again.

Returns

The return follows the same flow. It appears, unassigned, when the pickup is completed, for the rental end date. The employee takes the car back and does the return inspection. When the return is completed, the booking moves to Completed, the car to Available, the invoice is finalised and any damage can be charged.

What happens next

Event	Recipient	Channel
Assigned	Employee	Notification and email
Accepted	Manager	Notification
On the way	Customer	Notification
Arrived	Manager	Notification
Issue reported	Manager	Priority notification and email, even during quiet hours
Ready for customer	Customer	Notification
Completed	Customer and manager	Notification and receipt email
Unassigned 2 h before departure	Manager	Reminder notification
Not accepted 30 min after assignment	Manager	Reminder notification

Troubleshooting

Message or situation	Cause	What to do
The employee is not in the list	They are not attached to this agency, or they are inactive.	Add them from Team.
The assignment is refused	The employee belongs to another agency.	Choose an employee from the same agency.
An action is refused with the current status shown	The action is not allowed at this step.	Follow the flow; a reported issue must be resolved first.
The pickup cannot be completed	The pickup inspection is not finished, or a required action is still open.	Open the Checklist tab, then View inspection.