Report an accident or damage

During your rental, you report an accident or damage to the agency straight from the booking: what happened, the damaged parts of the car, the place and photos. The agency is alerted straight away. An employee then checks the car area by area and you follow the outcome on your booking. Nothing is charged when you report.

Before you start

• The Report an accident or damage button appears in the Accident or damage block of the booking details, from the key handover until the car is returned: booking Active, Pick-up or Returning. Before or after, the screen shows "Rental not started or already finished": contact your agency instead.
• The driver of a company booking reports the same way, from the company booking. Their photos are visible to them, to the company administrator and to the agency.
• At least one photo is required. You can attach up to 20 photos and up to 2 videos.

Steps

1. Open Bookings, then the current booking. In Accident or damage, tap Report an accident or damage.
2. The Your safety comes first screen appears. Get somewhere safe and call the emergency services if anyone is hurt. Then tap Report to the agency.
3. Type step: choose An accident or Some damage, then Continue.
4. Areas step: tap each damaged part on the car diagram, give the type of damage and the estimated severity, add details and photos of the area if needed, then Save the area. For an accident with no visible damage, go to the next step.
5. Details step: check the date and time, give the place (or tap Use my position) and describe what happened.
6. For an accident, Accident step: injuries, need for assistance, whether the car can still be driven, police involvement and other vehicles or people involved.
7. Photos step: add your photos and videos.
8. Send step: read the summary, then tap Send to the agency.
9. The Report sent screen shows the reference, for example INC-2026-00012. Tap Back to the booking to follow the status.

Your safety comes first

Your safety comes first

Field	Required	Values or format	Example	What it means
Safety advice	No (read only)	Three instructions	"Get somewhere safe, switch on the hazard lights and set up the warning triangle if you can."	Read this before anything else.
Emergency numbers in Morocco	No	Police 19, Royal Gendarmerie 177, Civil Protection, ambulance 15	Call 19	Each button places the call. Free calls, 24 hours a day, from any phone.
Call my agency	No	Call button	FastRent Agency's number	Calls the rental agency directly, when it has a number.
Report to the agency	Yes, to report	Button	Report to the agency	Opens the step-by-step report form.

After the action: the form opens on the Type step. Calls do not create a report: remember to report to the agency as well.

Type: what happened?

Screenshot pendingType step: an accident or some damageThis screenshot is captured automatically from the app as soon as the screen is live.

Type step

Field	Required	Values or format	Example	What it means
What happened?	Yes	An accident or Some damage	Some damage	An accident: collision with another vehicle, an obstacle or a pedestrian. Some damage: scratch, dent, cracked glass or a damaged part, without an accident.
Step indicator	No	Type, Areas, Details, Accident, Photos, Send	Step 1 of 5	The Accident step only appears for an accident.
Continue	Yes	Button	Continue	Greyed out until you choose, with the reason shown: "Choose accident or damage."

After the action: the Areas step opens. What you enter is kept on the phone at every step ("Draft saved on this phone").

Damaged areas

Screenshot pendingAreas step: the car diagram and the reported areasThis screenshot is captured automatically from the app as soon as the screen is live.

Areas step and area sheet

Field	Required	Values or format	Example	What it means
Car diagram	Yes for damage	Front bumper, Rear bumper, Left side, Right side, Roof, Windshield, Windows, Wheels and tyres, Interior, Undercarriage	Rear bumper	Tap the damaged part to open its sheet. An equivalent list exists for keyboard use. For an accident with no visible damage, no area is required.
Type of damage	Yes	Scratch, Dent, Crack, Broken, Missing, Stain, Mechanical	Scratch	What you see on this area.
Estimated severity	Yes	Low, Medium, High, Major	Low	Your estimate is enough; the agency will check it on site.
Details	No	Text, 1,000 characters at most	"10 cm scratch under the handle"	Helps the employee find the damage.
Photos of this area	No	Photos	2 photos	They count towards the total of 20 photos.
Save the area, Remove	Yes to keep the area	Buttons	Save the area	Adds the area to the list or deletes it.
List of reported areas	No	One row per area, with Edit and Remove	"1 area reported"	An incomplete area is marked To complete.

After you save: the area appears on the diagram in the colour of its severity. Tap Continue to go to the details.

When and where

Screenshot pendingDetails step: date, time, place and descriptionThis screenshot is captured automatically from the app as soon as the screen is live.

Details step

Field	Required	Values or format	Example	What it means
Date	Yes	Date, not in the future	25/10/2026	Prefilled with today.
Time	Yes	Time	14:30	Prefilled with the current time.
Place	Yes	Address search or position	Morocco Mall car park, Casablanca	Use your position or search for the address.
Use my position	No	Button	GPS position	Fills the place with your position. If it cannot be found: "Position not found. Type the address instead."
What happened	Yes	Text, at least 10 characters	"I found a scratch on the rear left door when I came back to the car park."	A few sentences are enough, in your own words.

After the action: Continue leads to the Accident step for an accident, otherwise to Photos.

The accident

This step only exists if you chose An accident.

Screenshot pendingAccident step: injuries, assistance, police and other partiesThis screenshot is captured automatically from the app as soon as the screen is live.

Accident step

Field	Required	Values or format	Example	What it means
Someone is injured	No	Switch	No	When on, the screen reminds you to call 15 or 19 and the agency is alerted as urgent.
I need assistance	No	Switch	Yes	Breakdown service, towing or a replacement car: the agency calls you back.
Can the car still be driven?	Yes	Yes or No	No	Helps the agency plan what comes next.
The police or the gendarmerie attended	No	Switch	Yes	Shows the next two fields.
Police report number	No	Text	PV 1234/2026	If you already have it; otherwise you can give it to the agency later.
Photo of the accident report or police report	No	Photo, Add the document button	Photo of the joint accident report	The official document of the accident.
Another vehicle or person is involved	No	Switch	Yes	Adds a Party 1 block.
Party: Name, Phone, Number plate, Insurer, Insurance policy number	The name or the plate	Text	Name: Karim Bouaid, plate 12345-A-6	Add a party for another person, the bin icon to remove one.

After the action: Continue opens the Photos step.

Photos and videos

Screenshot pendingPhotos step: photos and videos of the reportThis screenshot is captured automatically from the app as soon as the screen is live.

Photos step

Field	Required	Values or format	Example	What it means
Counter	No	Number of photos and videos	"3 photos, 0 videos"	Photos taken on the areas are already counted.
Add a photo	Yes, at least one	Photo, 20 at most	Overall view of the car	Take the car from a distance and then close up, and the scene if it is an accident. A photo taken with your position is labelled Located photo.
Add a video	No	2 videos at most, 60 seconds and 50 MB each, mp4 format	20-second video around the car	A refused file shows the reason, for example "Video too long: 60 seconds at most."

After the action: Continue opens the summary.

Check and send

Screenshot pendingSend step: summary before sending to the agencyThis screenshot is captured automatically from the app as soon as the screen is live.

Send step

Field	Required	Values or format	Example	What it means
Type, Date and time, Place, Areas	No (read only)	Summary	Some damage, 25/10/2026 14:30, Rear bumper	What the agency will receive.
Injuries, car can be driven, assistance, police, other parties	No (read only)	Yes or No	Police: Yes · PV 1234/2026	Only for an accident.
Photos and videos	No (read only)	Number	3 photos, 0 videos	Your attached files.
Privacy	No	Text	"Your photos stay private: only you and the rental agency can see them."	For a company, the company administrator can see them too.
Back	No	Button	Back	Goes back to the previous step to correct it.
Send to the agency	Yes	Button	Send to the agency	Greyed out while a step is incomplete, with the reason, for example "To continue: Add at least one photo."

After you send: the Report sent screen shows the reference and reminds you: "Nothing is charged at this stage." Without network, the screen shows "Saved, sent when the network is back": the report and the photos leave on their own as soon as the connection returns.

Follow your report

Accident or damage block of the booking

Field	Required	Values or format	Example	What it means
Report an accident or damage	No	Button, visible during the rental	"Photos, damaged areas and place: the agency is alerted straight away."	Opens the Your safety comes first screen.
Reports sent	No (read only)	One row per report, with its status	INC-2026-00012 Awaiting confirmation	The status changes once the agency has checked the car.
Reports not sent yet	No (read only)	Waiting for network or Sending refused	Waiting for network	A report made without network waits here. If refused, open it to see the reason and tap Try sending again.

After the action: you are notified when the agency has confirmed or rejected the areas.

From a company account

Reporting from a company booking

Field	Required	Values or format	Example	What it means
Your safety comes first screen	No	Same advice and numbers 19, 177 and 15	Call 15	Identical to the individual customer's screen.
Report to the agency	Yes, to report	Button	Report to the agency	Opens the same step-by-step form, in the name of the booking's driver.

After the action: the steps are the same. The photos are visible to the driver, the company administrator and the agency.

What happens next

• The agency is alerted straight away. An accident, or a report with injuries, reaches it as urgent. The employee in charge of your pickup or return is alerted too.
• An employee checks each area on the car, confirms, adjusts or rejects it, and adds their own photos. See Confirm a customer report.
• Each confirmed area becomes a damage on the car's record. A confirmed accident opens a nine-stage follow-up case. See Follow customer reports.
• Nothing is charged automatically. If a repair is charged to you later, the line appears on your invoice and you are notified.

Troubleshooting