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Addresses, cities and phone

Pick a country, a city, an address or your location, and enter a phone number with its country code: the same pickers everywhere in DriveGo.

Who can use thisGuestIndividual customerCompany adminCompany memberAgency ownerAgency managerAgency employee
In the appHomePick-up location

Wherever DriveGo asks you for a place or a number, you find the same pickers: country, city, address and phone. On a phone, each picker opens full screen with a search; on a computer, it opens under the field. The search ignores accents and capitals: "fes" finds Fès.

Where you meet them

PickerScreens
Country and cityHome and search (pick-up location), agency sign-up, agency profile and locations, adding a car, company profile
Address and "Use my location"Booking step 1 (pick-up at another address), agency locations, agency address, accident or incident report, reporting a pick-up problem
Phone with country codeSign-up, sign-in by phone, forgotten password, profile, booking step 3, company drivers, agency team, inquiry about a car for sale

Steps

  1. Tap the field (for example Pick-up location or City). The picker opens.
  2. Type a few letters in the search, or scroll through the list.
  3. Tap a line to choose it. The field shows your choice and the picker closes.
  4. For a place near you, tap Use my location, then Continue or allow it in the sheet that explains why DriveGo asks for your position.
  5. For a number, check the country code (+212 by default), then type the number without it.

The pick-up location (country and city)

Pick-up location sheet

FieldRequiredValues or formatExampleWhat it means
Use my locationNoOne tap, then the browser permissionUse my locationDriveGo picks the nearest served city. If none is near: "No city we serve is near you. Pick one from the list."
CountryYesA country from the list, with its flagMoroccoThe country of the search. Changing it clears the city.
CityNoA city of the chosen country, or All citiesCasablancaWhere you collect the car. All cities searches the whole country.

After the action: the Pick-up location field shows your choice, for example "Casablanca"; the search and the car counter take it into account.

Choose a city

Choose a city picker

FieldRequiredValues or formatExampleWhat it means
Search a cityNoA few letters, accents optionalcasaFilters the list as you type. With no country chosen, the field says "Choose the country first".
City listYesThe city name with its region belowCasablanca, Casablanca-SettatThe cities of the chosen country. For an agency, a location or a car, only cities where DriveGo operates are listed: "Only cities where DriveGo operates are listed."
ClearNoOne tapClearEmpties the search.
CloseNoOne tapCloseCloses the picker without changing anything.

After the action: the chosen city shows in the field. If no city matches: "No city for “…”".

Morocco is shown whole: Laâyoune and Dakhla are among Morocco's cities.

Search for an address and use your location

Search an address picker

FieldRequiredValues or formatExampleWhat it means
SearchYesAt least 2 characters: address, station, airport, neighbourhoodgare casaSuggests matching places. With fewer than 2 characters: "Type at least 2 characters."
Use my locationNoOne tap, then permissionUse my locationFills the address with where you are. While searching: "Locating".
SuggestionsNoPlace name, then neighbourhood and cityGare Casa Voyageurs, CasablancaTap a suggestion to choose it. The neighbourhood and city are kept with the address.
Use “…” as typedNoThe text you typedUse “Hyatt hotel, car park entrance” as typedKeeps your text if it is not among the suggestions, for example a meeting instruction.
Source creditDisplayFixed text© OpenStreetMap contributors, GeoNamesWhere the addresses and maps come from.

After the action: the address shows in the field. If your position cannot be found: "Location not found. Turn location on or type the address."

Before your position is used for the first time, a sheet explains it: Use your location? "DriveGo uses your location once to fill in the address for you." and "Your location is not stored or shared unless you act." Tap Continue so that the browser asks for permission, or Not now. If location is blocked, the Location blocked sheet tells you to allow it in your browser settings, or to type the address.

The phone and its country code

Phone field and Country code picker

FieldRequiredValues or formatExampleWhat it means
Country codeDepends on the screenThe flag and code; +212 by default+212The country of the number. Tap it to open Country code.
Country or codeNoA country name or a code971Searches the list of codes.
Country listNoDriveGo countries first (Morocco, United Arab Emirates), then All countriesUnited Arab Emirates, +971Tap a country to change the code. A tick marks the current code.
Phone numberDepends on the screenThe number without the country code06 12 34 56 78DriveGo stores it in international format, for example +212 6 12 34 56 78.

After you save: the number is checked when you leave the field. Possible messages: "Enter a phone number.", "Number too short.", "Number too long." and "This number is not valid for Morocco."

The phone is optional at sign-up ("Optional. Useful for pick-up reminders.") but required for some actions, for example signing in by phone or booking step 3.

What happens next

  • The city chosen on the home screen stays the city of your next searches until you change it.
  • A pick-up address goes to the agency with your booking; an employee hands you the car at that place.
  • Your position is only used when you tap Use my location. It is neither saved nor shared.
  • To search directly on the map, see Search on the map.

Troubleshooting

Message shownWhat is happeningWhat to do
"Choose the country first"The city depends on the country.Choose the country, then the city.
"No city we serve is near you. Pick one from the list."No city where DriveGo operates is near your position.Pick a city from the list.
"Location not found. Turn location on or type the address."The phone could not give your position.Turn on location on the phone, or type the address.
Location blockedYou refused location for DriveGo.Allow it in the browser settings, or type the address.
"This number is not valid for Morocco."The number does not match the chosen country code.Check the code or the number of digits.
"The search failed."The list could not load.Tap Retry.

Updated on 25 October 2026Markdown version

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